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ZeroAccess Rootkit


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5 replies to this topic

#1 tarheel3185

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Posted 21 November 2013 - 04:34 PM

Somehow I have gotten the zeroaccess rootkit onto my laptop. I have scanned using mcafee, spybot, avg, symantec, hitmanpro and several other programs but the file is still there. Can anyone offer any help as to how to get rid of it? Thanks.

Edited by Queen-Evie, 21 November 2013 - 07:30 PM.
moved from Windows 7 to the appropriate forum


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#2 noknojon

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Posted 21 November 2013 - 08:23 PM

Hello tarheel3185 -

We can just do a few quick checks for now

 

First Scan -

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the RKill desktop icon to run the tool.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Note -> Do not reboot until you have completed both scans.
  • If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.
When the scan is done Notepad will open with rKill log.
Post it in your next reply.
NOTE. rKill.txt log will also be present on your desktop.

 

Next Scan -

Download Malwarebytes' Anti-Malware Free (aka MBAM) or Update this if already installed -
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has fully loaded, select Perform Quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
Be sure to reboot the computer if required after you post the log.

 

Thank You -



#3 tarheel3185

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Posted 27 November 2013 - 01:10 PM

Rkill 2.6.2 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 11/27/2013 11:35:42 AM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

 

 

 

 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.27.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16428
Lynda :: DOVERS [administrator]

Protection: Enabled

11/27/2013 11:31:42 AM
mbam-log-2013-11-27 (11-31-42).txt

Scan type: Full scan (C:\|D:\|Q:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 386385
Time elapsed: 1 hour(s), 37 minute(s), 27 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\$RECYCLE.BIN\S-1-5-21-1091982864-3088089999-2450186851-1001\$RY6TAN5.exe (PUP.Optional.JumpyApps) -> Quarantined and deleted successfully.

(end)



#4 boopme

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Posted 27 November 2013 - 02:44 PM

We should get a deeper look. Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
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#5 tarheel3185

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Posted 27 November 2013 - 03:28 PM

Everything went through and it has been posted.



#6 rotor123

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Posted 27 November 2013 - 04:04 PM

Now that you have posted in Malware Removal Logs here
 
Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
 
The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.
 
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.
 
If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.
 
To avoid confusion the topic is closed

 

Roger


Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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