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Windows explorer crashes


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8 replies to this topic

#1 computerrepair94

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Posted 21 November 2013 - 12:26 PM

Okay, basically everytime I open a program, it usually says *it has stopped working* with the normal check online for help ect with a log. I changed every program to windows 7 compatibility and it fixed the problem with those programs . However, when I try to open internet explorer or system properties, it does the same, but I can not change the compatibility to windows 7. Is there any way to change it or fix it? Heres one of the logs. >>

 

 Problem signature:

  Problem Event Name: APPCRASH
  Application Name: Explorer.EXE
  Application Version: 6.1.7601.17567
  Application Timestamp: 4d672ee4
  Fault Module Name: StackHash_0c9c
  Fault Module Version: 6.1.7601.18247
  Fault Module Timestamp: 521eaf24
  Exception Code: c0000374
  Exception Offset: 00000000000c4102
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 2057
  Additional Information 1: 0c9c
  Additional Information 2: 0c9ce90aa6b9d97599bc018ffae10aaf
  Additional Information 3: 2a3f
  Additional Information 4: 2a3f6100ba56c9e0a948205276630945
 
 
 
-
 
I assume it could be something to do with my graphics drivers, because I updated it before it started happened. Its not so simple compared to removing a virus or applying some thermal paste to a CPU. Maybe it is. Just never experienced it before. 


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#2 dc3

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Posted 21 November 2013 - 01:43 PM

Please download and install Speccy to provide us with information about your computer.  When the  FileHippo website opens, click on Download latest version in the upper left pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 computerrepair94

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Posted 21 November 2013 - 02:17 PM

http://speccy.piriform.com/results/cX6gzsLcPMXWYwHL31rEucU



#4 computerrepair94

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Posted 21 November 2013 - 02:23 PM

MiniToolBox by Farbar  Version: 13-07-2013

Ran by Thomas (administrator) on 21-11-2013 at 19:21:06
Running from "C:\Users\Thomas\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/21/2013 06:16:59 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.16428, time stamp: 0x525b66f7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000004b10078
Faulting process id: 0x1594
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (11/21/2013 05:13:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0xaa4
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (11/21/2013 04:58:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0xe3c
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (11/21/2013 04:56:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.16428, time stamp: 0x525b66f7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000004d40078
Faulting process id: 0x1680
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (11/21/2013 02:40:04 PM) (Source: Application Error) (User: )
Description: Faulting application name: pcee4.exe, version: 7.2.7000.7, time stamp: 0x4de6775e
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x108c
Faulting application start time: 0xpcee4.exe0
Faulting application path: pcee4.exe1
Faulting module path: pcee4.exe2
Report Id: pcee4.exe3
 
Error: (11/20/2013 08:16:45 AM) (Source: Application Error) (User: )
Description: Faulting application name: javaw.exe, version: 7.0.450.18, time stamp: 0x525404d7
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x1658
Faulting application start time: 0xjavaw.exe0
Faulting application path: javaw.exe1
Faulting module path: javaw.exe2
Report Id: javaw.exe3
 
Error: (11/19/2013 06:51:07 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.CRT,processorArchitecture="x86",type="win32",version="9.0.30729.4148"1".Error in manifest or policy file "Microsoft.VC90.CRT,processorArchitecture="x86",type="win32",version="9.0.30729.4148"2" on line Microsoft.VC90.CRT,processorArchitecture="x86",type="win32",version="9.0.30729.4148"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is Microsoft.VC90.CRT,processorArchitecture="x86",type="win32",version="9.0.30729.4148".
Definition is Microsoft.VC90.CRT,processorArchitecture="x86",type="win32",version="9.0.30729.1".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (11/19/2013 06:00:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: clear.fi.exe, version: 1.0.3318.0, time stamp: 0x50580f01
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x0003332f
Faulting process id: 0x16a8
Faulting application start time: 0xclear.fi.exe0
Faulting application path: clear.fi.exe1
Faulting module path: clear.fi.exe2
Report Id: clear.fi.exe3
 
Error: (11/18/2013 11:13:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: clear.fi.exe, version: 1.0.3318.0, time stamp: 0x50580f01
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x0003332f
Faulting process id: 0xc38
Faulting application start time: 0xclear.fi.exe0
Faulting application path: clear.fi.exe1
Faulting module path: clear.fi.exe2
Report Id: clear.fi.exe3
 
Error: (11/18/2013 05:42:41 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.CRT,processorArchitecture="x86",type="win32",version="9.0.30729.4148"1".Error in manifest or policy file "Microsoft.VC90.CRT,processorArchitecture="x86",type="win32",version="9.0.30729.4148"2" on line Microsoft.VC90.CRT,processorArchitecture="x86",type="win32",version="9.0.30729.4148"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is Microsoft.VC90.CRT,processorArchitecture="x86",type="win32",version="9.0.30729.4148".
Definition is Microsoft.VC90.CRT,processorArchitecture="x86",type="win32",version="9.0.30729.1".
Please use sxstrace.exe for detailed diagnosis.
 
 
System errors:
=============
Error: (11/21/2013 05:11:51 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: 
%%3
 
Error: (11/21/2013 10:01:13 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: 
%%3
 
Error: (11/20/2013 06:40:35 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR14.
 
Error: (11/20/2013 06:40:34 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR14.
 
Error: (11/20/2013 06:40:15 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR14.
 
Error: (11/20/2013 06:40:14 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR14.
 
Error: (11/20/2013 06:40:14 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR14.
 
Error: (11/20/2013 06:40:13 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR14.
 
Error: (11/20/2013 06:40:13 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR14.
 
Error: (11/20/2013 06:40:12 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR14.
 
 
Microsoft Office Sessions:
=========================
Error: (11/21/2013 06:16:59 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.16428525b66f7unknown0.0.0.000000000c00000050000000004b10078159401cee6e5dcd2cec0C:\Program Files\Internet Explorer\iexplore.exeunknown1beda4a6-52d9-11e3-bc18-005056c00008
 
Error: (11/21/2013 05:13:26 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4ntdll.dll6.1.7601.18247521eaf24c000037400000000000c4102aa401cee6dccaa19032C:\Windows\Explorer.EXEC:\Windows\SYSTEM32\ntdll.dll3b78170d-52d0-11e3-bc18-005056c00008
 
Error: (11/21/2013 04:58:46 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4ntdll.dll6.1.7601.18247521eaf24c000037400000000000c4102e3c01cee6a0a4a662bbC:\Windows\Explorer.EXEC:\Windows\SYSTEM32\ntdll.dll2eeabcdc-52ce-11e3-8c66-005056c00008
 
Error: (11/21/2013 04:56:38 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.16428525b66f7unknown0.0.0.000000000c00000050000000004d40078168001cee6daa2cb80e4C:\Program Files\Internet Explorer\iexplore.exeunknowne2b4311e-52cd-11e3-8c66-005056c00008
 
Error: (11/21/2013 02:40:04 PM) (Source: Application Error)(User: )
Description: pcee4.exe7.2.7000.74de6775entdll.dll6.1.7601.18247521eaf24c000037400000000000c4102108c01cee6a0d52bea84C:\Dolby PCEE4\pcee4.exeC:\Windows\SYSTEM32\ntdll.dllceacf66b-52ba-11e3-8c66-005056c00008
 
Error: (11/20/2013 08:16:45 AM) (Source: Application Error)(User: )
Description: javaw.exe7.0.450.18525404d7ntdll.dll6.1.7601.18247521ea8e7c0000374000ce753165801cee5c8d98b75e4C:\Program Files (x86)\Java\jre7\bin\javaw.exeC:\Windows\SysWOW64\ntdll.dll17c18dc0-51bc-11e3-a8e5-005056c00008
 
Error: (11/19/2013 06:51:07 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.CRT,processorArchitecture="x86",type="win32",version="9.0.30729.4148"Microsoft.VC90.CRT,processorArchitecture="x86",type="win32",version="9.0.30729.1"c:\program files (x86)\Steam\steamapps\common\football superstars\DevWidgetsR_msvcrt.dllc:\program files (x86)\Steam\steamapps\common\football superstars\Microsoft.VC90.CRT.MANIFEST4
 
Error: (11/19/2013 06:00:43 PM) (Source: Application Error)(User: )
Description: clear.fi.exe1.0.3318.050580f01ntdll.dll6.1.7601.18247521ea8e7c00000050003332f16a801cee5514230c90aC:\Program Files (x86)\Acer\clear.fi\MVP\clear.fi.exeC:\Windows\SysWOW64\ntdll.dll8180b977-5144-11e3-b1fd-005056c00008
 
Error: (11/18/2013 11:13:02 PM) (Source: Application Error)(User: )
Description: clear.fi.exe1.0.3318.050580f01ntdll.dll6.1.7601.18247521ea8e7c00000050003332fc3801cee4b3b8ce3c82C:\Program Files (x86)\Acer\clear.fi\MVP\clear.fi.exeC:\Windows\SysWOW64\ntdll.dllf864d3e7-50a6-11e3-ac61-005056c00008
 
Error: (11/18/2013 05:42:41 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.CRT,processorArchitecture="x86",type="win32",version="9.0.30729.4148"Microsoft.VC90.CRT,processorArchitecture="x86",type="win32",version="9.0.30729.1"c:\program files (x86)\Steam\steamapps\common\football superstars\DevWidgetsR_msvcrt.dllc:\program files (x86)\Steam\steamapps\common\football superstars\Microsoft.VC90.CRT.MANIFEST4
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-11-17 13:36:47.764
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume15\Program Files\Common Files\microsoft shared\ink\TabTip.exe because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-17 13:36:47.714
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume15\Program Files\Common Files\microsoft shared\ink\TabTip.exe because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-17 13:36:47.680
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume15\Program Files\Common Files\microsoft shared\ink\TabTip.exe because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-17 13:32:30.632
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume15\Windows\explorer.exe because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-17 13:32:30.409
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume15\Windows\explorer.exe because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-17 13:32:30.214
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume15\Windows\explorer.exe because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-17 13:32:29.630
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume15\Windows\explorer.exe because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-17 13:32:29.470
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume15\Windows\explorer.exe because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-17 13:32:28.571
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume15\Windows\explorer.exe because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-17 13:32:28.200
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume15\Windows\explorer.exe because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
???? ??? Windows Live (Version: 15.4.3502.0922)
?????? ??????? ?? Windows Live (Version: 15.4.3502.0922)
???????? ?????????? Windows Live (Version: 15.4.3502.0922)
?????????? Windows Live (Version: 15.4.3502.0922)
??????????? ?? Windows Live (Version: 15.4.3502.0922)
µTorrent (Version: 3.3.2.30303)
2X Client-64 bit (Version: 10.5.1323)
Acer Crystal Eye Webcam (Version: 1.0.1904)
Acer ePower Management (Version: 6.00.3008)
Acer eRecovery Management (Version: 5.00.3504)
Acer Registration (Version: 1.04.3505)
Acer ScreenSaver (Version: 1.1.0902.2011)
Acer System Information (Version: 1.0.0)
Acer Updater (Version: 1.02.3501)
Active@ Data Studio 7.5 (Version: 7.5)
Adobe AIR (Version: 3.9.0.1030)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Dreamweaver CS5 (Version: 11.0)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.152)
Adobe Flash Player 11 Plugin (Version: 11.9.900.152)
Adobe Reader X (10.1.8) MUI (Version: 10.1.8)
AMD Accelerated Video Transcoding (Version: 12.10.100.30328)
AMD APP SDK Runtime (Version: 2.5.775.2)
AMD Catalyst Install Manager (Version: 8.0.911.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Fuel (Version: 2013.0328.2218.38225)
AMD Media Foundation Decoders (Version: 1.0.80328.2204)
AMD Steady Video Plug-In  (Version: 2.02.0000)
AMD VISION Engine Control Center (Version: 2013.0328.2218.38225)
Apple Application Support (Version: 2.3.4)
Apple Software Update (Version: 2.1.3.127)
Audacity 2.0.3 (Version: 2.0.3)
AutoHotkey 1.1.13.01 (Version: 1.1.13.01)
avast! Free Antivirus (Version: 9.0.2008)
BitTorrent (Version: 7.8.0.29039)
Boeing 797 Build 1.0
Broadcom Card Reader Driver Installer (Version: 14.6.1.3)
Broadcom Gigabit NetLink Controller (Version: 14.6.1.3)
C3D (Version: 1.0.0.252)
C3D64 (Version: 1.0.0.252)
C3DHelp (Version: 1.0.0.252)
Camtasia Studio 8 (Version: 8.1.2.1327)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2013.0328.2218.38225)
Catalyst Control Center InstallProxy (Version: 2013.0328.2218.38225)
Catalyst Control Center Localization All (Version: 2013.0328.2218.38225)
CCC Help Chinese Standard (Version: 2013.0328.2217.38225)
CCC Help Chinese Traditional (Version: 2013.0328.2217.38225)
CCC Help Czech (Version: 2013.0328.2217.38225)
CCC Help Danish (Version: 2013.0328.2217.38225)
CCC Help Dutch (Version: 2013.0328.2217.38225)
CCC Help English (Version: 2013.0328.2217.38225)
CCC Help Finnish (Version: 2013.0328.2217.38225)
CCC Help French (Version: 2013.0328.2217.38225)
CCC Help German (Version: 2013.0328.2217.38225)
CCC Help Greek (Version: 2013.0328.2217.38225)
CCC Help Hungarian (Version: 2013.0328.2217.38225)
CCC Help Italian (Version: 2013.0328.2217.38225)
CCC Help Japanese (Version: 2013.0328.2217.38225)
CCC Help Korean (Version: 2013.0328.2217.38225)
CCC Help Norwegian (Version: 2013.0328.2217.38225)
CCC Help Polish (Version: 2013.0328.2217.38225)
CCC Help Portuguese (Version: 2013.0328.2217.38225)
CCC Help Russian (Version: 2013.0328.2217.38225)
CCC Help Spanish (Version: 2013.0328.2217.38225)
CCC Help Swedish (Version: 2013.0328.2217.38225)
CCC Help Thai (Version: 2013.0328.2217.38225)
CCC Help Turkish (Version: 2013.0328.2217.38225)
ccc-utility64 (Version: 2013.0328.2218.38225)
CCleaner (Version: 4.07)
Cheat Engine 6.2
clear.fi (Version: 1.0.2921_44380)
clear.fi (Version: 1.0.3318.00)
clear.fi (Version: 9.0.9023)
clear.fi Client (Version: 1.00.3500)
Core Temp 1.0 RC4 (Version: 1.0)
Corel MotionStudio 3D 1.0 (Version: 1.0.0.252)
CrystalDiskInfo 5.6.2 (Version: 5.6.2)
D3DX10 (Version: 15.4.2368.0902)
DAEMON Tools Lite (Version: 4.46.1.0328)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Defraggler (Version: 2.16)
DirectX 9 Runtime (Version: 1.00.0000)
Dolby Advanced Audio v2 (Version: 7.2.7000.7)
Dxtory version 2.0.119 (Version: 2.0.119)
EaseUS Data Recovery Wizard 5.8.5
EaseUS Partition Master 9.2.2
Euro Truck Simulator 2 (Version: 1.1.1)
Evernote v. 4.5.1 (Version: 4.5.1.5451)
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
Find and Mount 2.32 (Version: 2.32)
FMRTE 13.3.2.59 (Version: 13.3.2.59)
Football Manager 2013
Football Manager 2013 Editor
Football Superstars
Fotogalerija Windows Live (Version: 15.4.3502.0922)
Fraps (remove only)
FS2Crew Start Center
FSFDT FSCopilot
Galeria de Fotografias do Windows Live (Version: 15.4.3502.0922)
Galería fotográfica de Windows Live (Version: 15.4.3502.0922)
Galeria fotogràfica del Windows Live (Version: 15.4.3502.0922)
Galeria fotografii uslugi Windows Live (Version: 15.4.3502.0922)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
Galerie foto Windows Live (Version: 15.4.3502.0922)
Glary Utilities 4.0 (Version: 4.0.0.53)
Google Chrome (Version: 31.0.1650.57)
Google Talk Plugin (Version: 4.9.1.16010)
Google Update Helper (Version: 1.3.21.165)
Gyazo 1.0
ICA (Version: 1.0.0.252)
Identity Card (Version: 1.00.3501)
ImgBurn (Version: 2.5.8.0)
IPM_C3D (Version: 1.0.0.252)
Java 7 Update 45 (64-bit) (Version: 7.0.450)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Launch Manager (Version: 5.1.4)
Magical Jelly Bean KeyFinder (Version: 2.0.9.8)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
ManyCam 3.1.41 (Version: 3.1.41)
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Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Flight Simulator X (Version: 10.0.61355.0)
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Microsoft Flight Simulator X Service Pack 2 (Version: 10.0.61472.0)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
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Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
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Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
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========================= Memory info: ===================================
 
Percentage of memory in use: 47%
Total physical RAM: 5606.11 MB
Available physical RAM: 2956.24 MB
Total Pagefile: 11210.4 MB
Available Pagefile: 8087.94 MB
Total Virtual: 4095.88 MB
Available Virtual: 3959.71 MB
 
========================= Partitions: =====================================
 
1 Drive c: (ACER) (Fixed) (Total:449.06 GB) (Free:165.79 GB) NTFS
3 Drive g: (UBCD527) (CDROM) (Total:0.54 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
 
User accounts for \\THOMAS-PC
 
Administrator            Guest                    Thomas                   
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#5 dc3

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Posted 21 November 2013 - 03:59 PM

Please perform the following in the order it is posted.
 
 

Please download SeaTool for DOS.
 
When the SeaTools for DOS website opens click on I Accept, then click on the Download button in step #4.
 
This download is a ISO image which you will need to burn to a CD in order to create a bootable disc with which to run the diagnostic tests.
 
To burn this ISO file to a CD or DVD please downlaod ImgBurn and install it.
 
Insert blank CD or DVD into your CD/DVD drive.
 
Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
Click on the Browse for a file icon:
 
imgb1_zpsbb69e759.png
 
Right click on the Start orb startorb_zps06e1f985.png, then click on Downloads.  Scroll down to the SeaTools for DOS download and click on it.  This will load the ISO image, you will see the information listed as it is in the image below outlined in red.
 
imgb2_zps3f021ae7.png  
 
Click on the blue arrow (also outlined in red) to start burning the bootable CD.
 
Once the disc is created load it in the CD/DVD drive and restart the computer.
 
Please note:  You may need to change the boot order in the BIOS so the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
Please run the long test and include the results in your next post in this topic.
 
 
Chkdsk /r checks for bad sectors on the hdd and recovers any readable information.
 
Click on the Start orb startorb_zps06e1f985.png , type in cmd in the Search programs and files box.  When cmd is seen in Programs above the Search box right click on it, then click on Run as administrator.
 
You will see a screen similar to the one below.
 
Screenshot2.jpg
 
Type in chkdsk c:/r then press Enter.  Please notice the space between the chkdsk and the /r.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
Restart your computer to start the scan.
 
This will take a while to run, please be patient and allow it to complete the scan.

 

 

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished you will have a log similar to the one below, copy and then paste your log in your next post.
 
securitylog_zps5e004078.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 computerrepair94

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Posted 21 November 2013 - 04:43 PM

:o Before I do that - I noticed it checks for bad sectors - I have crystal test which says my drive is fine. http://gyazo.com/2b580255480f1a12e8fb8a64a8c21f34       < Picture is there <  , If you still want me to do it, I can go ahead and do the test tomorrow. 



#7 dc3

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Posted 22 November 2013 - 09:30 AM

Yes, please do what I've requested.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 computerrepair94

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Posted 22 November 2013 - 10:02 AM

System Requirements:

  • at least one (1) disk drive. Seagate Technology or Maxtor-brand disk drives will support enhanced features         < I have an hitachi drive. Does that matter.  * downloaded the ISO ready to burn*

Edited by computerrepair94, 22 November 2013 - 10:02 AM.


#9 dc3

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Posted 22 November 2013 - 10:26 AM

SeaTools will work on all manufacturer's hdds.  There are enhanced features which may not be applicable to with a non-Seagate hdd, but it will run the diagnostic test.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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