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Task Manager Disabled


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13 replies to this topic

#1 italiangirl409

italiangirl409

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Posted 21 November 2013 - 07:27 AM

My Task Manager has not worked for several weeks.  I have tried every virus scan, and nothing has caught it.  When I try to access Task Manager, I get a box that comes up:  taskmgr.exe - Bad Image.  Inside the box says

 

C:\Windows\system32\UTILDLL.dll is either not designed to run on Windows or it contains an error.  Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

 

Now my printer is not working, either.  I am not sure if the two are related or coindidental, but I have been told this could possibly be a virus.  I am considering a System Recovery, but any asistance you could offer before I resolve to start completely over would be greatly appreciated!

 



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#2 cryptodan

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Posted 21 November 2013 - 07:47 AM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#3 italiangirl409

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Posted 21 November 2013 - 12:32 PM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Owner (administrator) on 21-11-2013 at 12:29:09
Running from "C:\Users\Owner\Desktop\Downloads"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1       localhost

========================= IP Configuration: ================================

Intel® 82566DC-2 Gigabit Network Connection = Local Area Connection (Connected)
USB Wireless 802.11 b/g Adaptor = Wireless Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Owner-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : att.net

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : att.net
   Description . . . . . . . . . . . : Intel® 82566DC-2 Gigabit Network Connection
   Physical Address. . . . . . . . . : 00-1D-60-53-BB-B8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::9cd5:fcc4:a776:f361%8(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.2.100(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, November 20, 2013 8:16:59 PM
   Lease Expires . . . . . . . . . . : Friday, November 22, 2013 8:17:02 AM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 201334112
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-70-76-24-00-1D-60-53-BB-B8
   DNS Servers . . . . . . . . . . . : 192.168.1.254
                                       192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : USB Wireless 802.11 b/g Adaptor
   Physical Address. . . . . . . . . : 00-C0-A8-F8-B3-4D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{28FEDA5C-1BDF-412A-BBD2-0DF6BD1A3B06}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.sc.rr.com
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : 6TO4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:1c45:2500:3f57:fd9b(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1c45:2500:3f57:fd9b%16(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : att.net
   Description . . . . . . . . . . . : isatap.att.net
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  dslrouter.netgear.com
Address:  192.168.1.254

Name:    google.com
Addresses:  2607:f8b0:4009:801::1008
      74.125.225.71
      74.125.225.68
      74.125.225.70
      74.125.225.73
      74.125.225.67
      74.125.225.78
      74.125.225.72
      74.125.225.69
      74.125.225.66
      74.125.225.64
      74.125.225.65



Pinging google.com [74.125.225.65] with 32 bytes of data:

Reply from 74.125.225.65: bytes=32 time=43ms TTL=49

Reply from 74.125.225.65: bytes=32 time=43ms TTL=49



Ping statistics for 74.125.225.65:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 43ms, Maximum = 43ms, Average = 43ms

Server:  dslrouter.netgear.com
Address:  192.168.1.254

Name:    yahoo.com
Addresses:  98.138.253.109
      98.139.183.24
      206.190.36.45



Pinging yahoo.com [206.190.36.45] with 32 bytes of data:

Reply from 206.190.36.45: bytes=32 time=138ms TTL=41

Reply from 206.190.36.45: bytes=32 time=199ms TTL=41



Ping statistics for 206.190.36.45:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 138ms, Maximum = 199ms, Average = 168ms



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
  8 ...00 1d 60 53 bb b8 ...... Intel® 82566DC-2 Gigabit Network Connection
  9 ...00 c0 a8 f8 b3 4d ...... USB Wireless 802.11 b/g Adaptor
  1 ........................... Software Loopback Interface 1
 17 ...00 00 00 00 00 00 00 e0  isatap.{28FEDA5C-1BDF-412A-BBD2-0DF6BD1A3B06}
 15 ...00 00 00 00 00 00 00 e0  isatap.sc.rr.com
 10 ...00 00 00 00 00 00 00 e0  6TO4 Adapter
 11 ...00 00 00 00 00 00 00 e0  Microsoft 6to4 Adapter #3
 16 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
 18 ...00 00 00 00 00 00 00 e0  isatap.att.net
 12 ...00 00 00 00 00 00 00 e0  Microsoft 6to4 Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.2.1    192.168.2.100     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.2.0    255.255.255.0         On-link     192.168.2.100    276
    192.168.2.100  255.255.255.255         On-link     192.168.2.100    276
    192.168.2.255  255.255.255.255         On-link     192.168.2.100    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.2.100    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.2.100    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 16     18 ::/0                     On-link
  1    306 ::1/128                  On-link
 16     18 2001::/32                On-link
 16    266 2001:0:9d38:6abd:1c45:2500:3f57:fd9b/128
                                    On-link
  8    276 fe80::/64                On-link
 16    266 fe80::/64                On-link
 16    266 fe80::1c45:2500:3f57:fd9b/128
                                    On-link
  8    276 fe80::9cd5:fcc4:a776:f361/128
                                    On-link
  1    306 ff00::/8                 On-link
 16    266 ff00::/8                 On-link
  8    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/21/2013 08:17:42 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Skype Click to Call -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action GetFirefoxLocalProfilePath.AE456DBC_DDBA_441F_BC5E_0CF21D88B0A1 script error -2146827864, Microsoft VBScript runtime error: Object required: 'CreateObject(...).NameSpace(...)' Line 191, Column 7,

Error: (11/20/2013 08:23:31 PM) (Source: LoadPerf) (User: )
Description: WmiApRplWmiApRpl8

Error: (11/20/2013 08:23:31 PM) (Source: LoadPerf) (User: )
Description: Performance16

Error: (11/20/2013 07:59:07 PM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (11/14/2013 03:46:17 AM) (Source: LoadPerf) (User: )
Description: WmiApRplWmiApRpl8

Error: (11/14/2013 03:46:17 AM) (Source: LoadPerf) (User: )
Description: Performance16

Error: (11/14/2013 03:41:05 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Skype Click to Call -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action GetFirefoxLocalProfilePath.AE456DBC_DDBA_441F_BC5E_0CF21D88B0A1 script error -2146827864, Microsoft VBScript runtime error: Object required: 'CreateObject(...).NameSpace(...)' Line 191, Column 7,

Error: (11/03/2013 02:54:45 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Skype Click to Call -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action GetFirefoxLocalProfilePath.AE456DBC_DDBA_441F_BC5E_0CF21D88B0A1 script error -2146827864, Microsoft VBScript runtime error: Object required: 'CreateObject(...).NameSpace(...)' Line 191, Column 7,

Error: (10/13/2013 02:59:41 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Skype Click to Call -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action GetFirefoxLocalProfilePath.AE456DBC_DDBA_441F_BC5E_0CF21D88B0A1 script error -2146827864, Microsoft VBScript runtime error: Object required: 'CreateObject(...).NameSpace(...)' Line 191, Column 7,

Error: (10/09/2013 03:06:16 AM) (Source: LoadPerf) (User: )
Description: WmiApRplWmiApRpl8


System errors:
=============
Error: (11/21/2013 00:26:12 PM) (Source: atikmdag) (User: )
Description: CRT invalid display type

Error: (11/20/2013 08:22:52 PM) (Source: DCOM) (User: )
Description: {CC957078-B838-47C4-A7CF-626E7A82FC58}

Error: (11/20/2013 08:17:52 PM) (Source: Service Control Manager) (User: )
Description: i8042prt

Error: (11/20/2013 08:17:52 PM) (Source: Service Control Manager) (User: )
Description: Trend Micro Central Control Component%%2147746307

Error: (11/20/2013 08:17:00 PM) (Source: Print) (User: NT AUTHORITY)
Description: The print spooler failed to share printer HP Deskjet F4100 series with shared resource name HP Deskjet F4100 series. Error 2114. The printer cannot be used by others on the network.

Error: (11/20/2013 08:16:53 PM) (Source: atikmdag) (User: )
Description: CRT invalid display type

Error: (11/20/2013 07:42:35 PM) (Source: atikmdag) (User: )
Description: CRT invalid display type

Error: (11/15/2013 06:45:01 AM) (Source: atikmdag) (User: )
Description: CRT invalid display type

Error: (11/14/2013 03:40:43 AM) (Source: Service Control Manager) (User: )
Description: i8042prt

Error: (11/14/2013 03:40:43 AM) (Source: Service Control Manager) (User: )
Description: Trend Micro Central Control Component%%2147746307


Microsoft Office Sessions:
=========================
Error: (10/11/2012 02:48:09 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 772334 seconds with 120 seconds of active time.  This session ended with a crash.

Error: (01/11/2012 03:40:32 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 106670 seconds with 1620 seconds of active time.  This session ended with a crash.

Error: (12/06/2011 09:19:35 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 1511444 seconds with 1380 seconds of active time.  This session ended with a crash.

Error: (10/22/2011 04:19:43 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 241686 seconds with 180 seconds of active time.  This session ended with a crash.

Error: (09/20/2011 01:00:15 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 141 seconds with 60 seconds of active time.  This session ended with a crash.

Error: (09/20/2011 00:57:39 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 17 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (09/01/2011 10:04:32 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 17 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (09/01/2011 10:03:58 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 17 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (09/01/2011 10:03:24 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 11 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (08/30/2011 09:53:10 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 395 seconds with 120 seconds of active time.  This session ended with a crash.


CodeIntegrity Errors:
===================================
  Date: 2013-11-19 03:01:35.932
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-11-19 03:01:35.699
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-11-19 03:01:35.181
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-11-19 03:01:34.931
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-11-19 03:00:44.919
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-11-19 03:00:44.680
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-11-19 03:00:44.374
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-11-19 03:00:44.123
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-11-19 03:00:43.669
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-11-19 03:00:43.344
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer (Version: 1.0.0)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Reader 8.3.1 (Version: 8.3.1)
Adobe Shockwave Player 11 (Version: 11)
AIO_Scan (Version: 90.0.200.000)
Akamai NetSession Interface Service
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
att.net Internet Mail
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 90.0.146.000)
Copy (Version: 90.0.146.000)
CustomerResearchQFolder (Version: 1.00.0000)
Destination Component (Version: 090.000.091.086)
DeviceDiscovery (Version: 90.0.146.000)
DeviceManagementQFolder (Version: 1.00.0000)
DJ_AIO_ProductContext (Version: 90.0.201.000)
DJ_AIO_Software (Version: 90.0.200.000)
DJ_AIO_Software_min (Version: 90.0.200.000)
Enhanced Multimedia Keyboard Solution
eSupportQFolder (Version: 1.00.0000)
F4100 (Version: 90.0.200.000)
F4100_doccd (Version: 90.0.200.000)
F4100_Help (Version: 90.0.200.000)
Hardware Diagnostic Tools (Version: 5.00.4558.05)
Hewlett-Packard Active Check (Version: 1.1.7.0)
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.59.5)
HP Active Support Library (Version: 2.0.12.1)
HP Active Support Library 32 bit components (Version: 2.1.0)
HP Customer Experience Enhancements (Version: 5.2.0.2296)
HP Customer Feedback (Version: 1.0.0)
HP Customer Participation Program 9.0 (Version: 9.0)
HP Deskjet All-In-One Software 9.0 (Version: 9.0)
HP Easy Setup - Frontend (Version: 5.2.0.2304)
HP Imaging Device Functions 9.0 (Version: 9.0)
HP On-Screen Cap/Num/Scroll Lock Indicator
HP Photosmart Essential 2.01 (Version: 2.01)
HP Photosmart Essential2.01 (Version: 1.01.0000)
HP Picasso Media Center Add-In (Version: 1.0.0)
HP Solution Center 9.0 (Version: 9.0)
HP Total Care Advisor (Version: 1.2.13)
HP Update (Version: 4.000.011.006)
HPProductAssistant (Version: 90.0.146.000)
Intel® Network Connections Drivers
Intel® Viiv™ Software (Version: 1.6.361.6)
iTunes (Version: 11.1.0.126)
Java 7 Update 40 (Version: 7.0.400)
Java Auto Updater (Version: 2.1.9.8)
Java™ SE Runtime Environment 6 Update 1 (Version: 1.6.0.10)
LightScribe  1.6.45.1 (Version: 1.6.45.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 90.0.146.000)
McAfee Security Scan Plus (Version: 3.8.130.10)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Home and Student 60 day trial
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 08.05.0818)
Move Media Player
Mozilla Firefox 25.0.1 (x86 en-US) (Version: 25.0.1)
Mozilla Maintenance Service (Version: 25.0.1)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 and SOAP Toolkit 3.0 (Version: 1.0.0.0)
muvee autoProducer 6.0 (Version: 6.00.050)
My HP Games (Version: HPCMPQ1804)
MySpaceIM (Version: 1.0.789.0)
Nikon Message Center (Version: 0.92.000)
Nikon Transfer (Version: 1.0.2)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
PDF Complete Corporate Edition (Version: 3.5.307)
PSSWCORE (Version: 2.01.0000)
Python 2.5 (Version: 2.5.150)
QuickTime (Version: 7.74.80.86)
Realtek High Definition Audio Driver (Version: 6.0.1.5789)
Rhapsody
Rhapsody Player Engine (Version: 1.0.604)
Roxio Activation Module (Version: 1.0)
Roxio Creator Audio (Version: 3.4.0)
Roxio Creator Basic v9 (Version: 3.4.0)
Roxio Creator Copy (Version: 3.4.0)
Roxio Creator Data (Version: 3.4.0)
Roxio Creator EasyArchive (Version: 3.4.0)
Roxio Creator Tools (Version: 3.4.0)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio MyDVD Basic v9 (Version: 9.0.572)
Scan (Version: 9.0.0.0)
Skype Click to Call (Version: 6.1.10441)
Skype™ 5.10 (Version: 5.10.116)
Snapfish Picture Mover (Version: 1.9.0.16)
Soft Data Fax Modem with SmartCP (Version: 7.74.00)
SolutionCenter (Version: 90.0.146.000)
Status (Version: 90.0.146.000)
Toolbox (Version: 90.0.146.000)
TrayApp (Version: 90.0.146.000)
Trend Micro AntiVirus (Version: 16.00)
UnloadSupport (Version: 9.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VideoToolkit01 (Version: 90.0.146.000)
Viewpoint Media Player
WeatherBug Gadget (Version: 1.0.0.6)
WebReg (Version: 90.0.146.000)
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinPcap 4.0 (Version: 4.0.0.755)
World of Warcraft (Version: 5.3.0.16992)
Yahoo! Browser Services
Yahoo! BrowserPlus 2.9.8
Yahoo! Install Manager
Yahoo! Messenger
Yahoo! Search Protection
Yahoo! Software Update
Yahoo! Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 57%
Total physical RAM: 3070.57 MB
Available physical RAM: 1304.07 MB
Total Pagefile: 6368.29 MB
Available Pagefile: 4144.31 MB
Total Virtual: 2047.88 MB
Available Virtual: 1944.07 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:289.04 GB) (Free:141.69 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:9.05 GB) (Free:1.26 GB) NTFS
3 Drive e: (HP_Pavilion) (Fixed) (Total:298.09 GB) (Free:297.98 GB) NTFS
5 Drive g: (Elements) (Fixed) (Total:465.76 GB) (Free:422.03 GB) NTFS
8 Drive j: () (Removable) (Total:3.69 GB) (Free:3.68 GB) FAT32

========================= Users: ========================================

User accounts for \\OWNER-PC

Administrator            Guest                    IUSR_NMPR                
Kids                     Owner                    


**** End of log ****
 



#4 cryptodan

cryptodan

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Posted 22 November 2013 - 06:38 AM

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


#5 italiangirl409

italiangirl409
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  • Local time:12:08 PM

Posted 22 November 2013 - 06:52 AM

Two questions...first, you said to close all programs and internet browsers. The bad image Task Manager box will not close unless I restart my computer.  Should I restart to get that box to go away, just run the program?  Second, you stated to Shut down your protection software now to avoid potential conflicts when running the Junkware Removal Tool.  I am not sure I know how to do that...

 

Thank you for your interest in my problem :)



#6 italiangirl409

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Posted 22 November 2013 - 07:04 AM

Tried the first step you suggested...there was no option to clean...it was there in the box but not active?  As soon as I accessed it, the bad image task manager box moved from the bottom of the page where I have it so it does not interefere with my screen to the middle of it.



#7 cryptodan

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Posted 22 November 2013 - 07:25 AM

On the Adwcleaner did you select Scan first then let it go through, and upon finishing it there should be a clean option.

Also try running JRT just as is, some antimalware software could flag it as potential malware but its clean.

#8 italiangirl409

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Posted 22 November 2013 - 06:41 PM

Results from AdwCleaner:

 

# AdwCleaner v3.012 - Report created 22/11/2013 at 18:35:33
# Updated 11/11/2013 by Xplode
# Operating System : Windows Vista ™ Home Premium Service Pack 2 (32 bits)
# Username : Owner - OWNER-PC
# Running from : C:\Users\Owner\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : Viewpoint Manager Service

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Viewpoint
Folder Deleted : C:\Program Files\AskSBar
Folder Deleted : C:\Program Files\Viewpoint
Folder Deleted : C:\Users\Owner\AppData\Local\visi_coupon
Folder Deleted : C:\Users\Owner\AppData\LocalLow\AskSBar
Folder Deleted : C:\Users\Owner\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Owner\AppData\LocalLow\PriceGong
Folder Deleted : C:\Users\Owner\AppData\LocalLow\Viewpoint
Folder Deleted : C:\Users\Kids\AppData\LocalLow\AVG Secure Search
Folder Deleted : C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\s077am6k.default\Conduit
Folder Deleted : C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\s077am6k.default\ConduitCommon
Folder Deleted : C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\s077am6k.default\CT2790392
Folder Deleted : C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\s077am6k.default\Extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
Folder Deleted : C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\s077am6k.default\Extensions\{88c7f2aa-f93f-432c-8f0e-b7d85967a527}(85)
File Deleted : C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\s077am6k.default\invalidprefs.js
File Deleted : C:\Program Files\Mozilla Firefox\searchplugins\avg-secure-search.xml
File Deleted : C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\s077am6k.default\searchplugins\Conduit.xml
File Deleted : C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\s077am6k.default\user.js

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AskSBar.ToolbarPlugin
Key Deleted : HKLM\SOFTWARE\Classes\AskSBar.ToolbarPlugin.1
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1
Key Deleted : HKLM\SOFTWARE\Classes\Conduit.Engine
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2790392
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{0579B4B1-0293-4D73-B02D-5EBB0BA0F0A2}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{0579B4B6-0293-4D73-B02D-5EBB0BA0F0A2}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B15FD82E-85BC-430D-90CB-65DB1B030510}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{0579B4B1-0293-4D73-B02D-5EBB0BA0F0A2}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0579B4B1-0293-4D73-B02D-5EBB0BA0F0A2}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0579B4B6-0293-4D73-B02D-5EBB0BA0F0A2}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F0D4B239-DA4B-4DAF-81E4-DFEE4931A4AA}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{0579B4B1-0293-4D73-B02D-5EBB0BA0F0A2}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{443789B7-F39C-4B5C-9287-DA72D38F4FE6}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{443789B7-F39C-4B5C-9287-DA72D38F4FE6}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{F0D4B239-DA4B-4DAF-81E4-DFEE4931A4AA}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{F0D4B239-DA4B-4DAF-81E4-DFEE4931A4AA}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{0579B4B6-0293-4D73-B02D-5EBB0BA0F0A2}]
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\Freeze.com
Key Deleted : HKLM\Software\MetaStream
Key Deleted : HKLM\Software\Viewpoint
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\AskSBar Uninstall
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\conduitEngine
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.19483


-\\ Mozilla Firefox v25.0.1 (en-US)

[ File : C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\s077am6k.default\prefs.js ]

Line Deleted : user_pref("CT2790392..clientLogIsEnabled", false);
Line Deleted : user_pref("CT2790392..clientLogServiceUrl", "hxxp://clientlog.users.conduit.com/ClientDiagnostics.asmx/ReportDiagnosticsEvent");
Line Deleted : user_pref("CT2790392..uninstallLogServiceUrl", "hxxp://uninstall.users.conduit.com/Uninstall.asmx/RegisterToolbarUninstallation");
Line Deleted : user_pref("CT2790392.ALLOW_SHOWING_HIDDEN_TOOLBAR", false);
Line Deleted : user_pref("CT2790392.AboutPrivacyUrl", "hxxp://www.conduit.com/privacy/Default.aspx");
Line Deleted : user_pref("CT2790392.BrowserCompStateIsOpen_130059329278017115", true);
Line Deleted : user_pref("CT2790392.BrowserCompStateIsOpen_1359634298000", true);
Line Deleted : user_pref("CT2790392.CTID", "CT2790392");
Line Deleted : user_pref("CT2790392.CurrentServerDate", "4-9-2013");
Line Deleted : user_pref("CT2790392.DSInstall", true);
Line Deleted : user_pref("CT2790392.DialogsAlignMode", "LTR");
Line Deleted : user_pref("CT2790392.DialogsGetterLastCheckTime", "Sat Aug 31 2013 10:15:27 GMT-0400 (Eastern Standard Time)");
Line Deleted : user_pref("CT2790392.DownloadReferralCookieData", "");
Line Deleted : user_pref("CT2790392.FirstServerDate", "20-4-2013");
Line Deleted : user_pref("CT2790392.FirstTime", true);
Line Deleted : user_pref("CT2790392.FirstTimeFF3", true);
Line Deleted : user_pref("CT2790392.FirstTimeHiddenVer", true);
Line Deleted : user_pref("CT2790392.FixPageNotFoundErrors", true);
Line Deleted : user_pref("CT2790392.GroupingServerCheckInterval", 1440);
Line Deleted : user_pref("CT2790392.GroupingServiceUrl", "hxxp://grouping.services.conduit.com/");
Line Deleted : user_pref("CT2790392.HPInstall", true);
Line Deleted : user_pref("CT2790392.HasUserGlobalKeys", true);
Line Deleted : user_pref("CT2790392.Initialize", true);
Line Deleted : user_pref("CT2790392.InitializeCommonPrefs", true);
Line Deleted : user_pref("CT2790392.InstallationAndCookieDataSentCount", 3);
Line Deleted : user_pref("CT2790392.InstallationType", "Unknown");
Line Deleted : user_pref("CT2790392.InstalledDate", "Sat Apr 20 2013 12:58:58 GMT-0400 (Eastern Daylight Time)");
Line Deleted : user_pref("CT2790392.IsGrouping", false);
Line Deleted : user_pref("CT2790392.IsInitSetupIni", true);
Line Deleted : user_pref("CT2790392.IsMulticommunity", false);
Line Deleted : user_pref("CT2790392.IsOpenThankYouPage", true);
Line Deleted : user_pref("CT2790392.IsOpenUninstallPage", true);
Line Deleted : user_pref("CT2790392.LanguagePackLastCheckTime", "Wed Sep 04 2013 08:12:19 GMT-0400 (Eastern Standard Time)");
Line Deleted : user_pref("CT2790392.LanguagePackReloadIntervalMM", 1440);
Line Deleted : user_pref("CT2790392.LanguagePackServiceUrl", "hxxp://translation.users.conduit.com/Translation.ashx");
Line Deleted : user_pref("CT2790392.LastLogin_3.18.0.7", "Fri Jul 19 2013 00:27:04 GMT-0400 (Eastern Standard Time)");
Line Deleted : user_pref("CT2790392.LastLogin_3.19.0.3", "Wed Sep 04 2013 05:19:12 GMT-0400 (Eastern Standard Time)");
Line Deleted : user_pref("CT2790392.LatestVersion", "3.20.0.4");
Line Deleted : user_pref("CT2790392.Locale", "en");
Line Deleted : user_pref("CT2790392.MCDetectTooltipHeight", "83");
Line Deleted : user_pref("CT2790392.MCDetectTooltipUrl", "hxxp://@EB_INSTALL_LINK@/rank/tooltip/?version=1");
Line Deleted : user_pref("CT2790392.MCDetectTooltipWidth", "295");
Line Deleted : user_pref("CT2790392.MyStuffEnabledAtInstallation", true);
Line Deleted : user_pref("CT2790392.OriginalFirstVersion", "3.18.0.7");
Line Deleted : user_pref("CT2790392.SavedHomepage", "chrome://branding/locale/browserconfig.properties");
Line Deleted : user_pref("CT2790392.SearchCaption", "BitTorrentBar Customized Web Search");
Line Deleted : user_pref("CT2790392.SearchFromAddressBarIsInit", true);
Line Deleted : user_pref("CT2790392.SearchFromAddressBarUrl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2790392&SearchSource=2&CUI=SB_CUI&q=");
Line Deleted : user_pref("CT2790392.SearchInNewTabEnabled", true);
Line Deleted : user_pref("CT2790392.SearchInNewTabIntervalMM", 1440);
Line Deleted : user_pref("CT2790392.SearchInNewTabLastCheckTime", "Wed Sep 04 2013 08:12:19 GMT-0400 (Eastern Standard Time)");
Line Deleted : user_pref("CT2790392.SearchInNewTabServiceUrl", "hxxp://newtab.conduit-hosting.com/newtab/?ctid=EB_TOOLBAR_ID&UM=UM_ID");
Line Deleted : user_pref("CT2790392.SendProtectorDataViaLogin", true);
Line Deleted : user_pref("CT2790392.ServiceMapLastCheckTime", "Wed Sep 04 2013 08:12:20 GMT-0400 (Eastern Standard Time)");
Line Deleted : user_pref("CT2790392.SettingsLastCheckTime", "Tue Sep 03 2013 08:12:25 GMT-0400 (Eastern Standard Time)");
Line Deleted : user_pref("CT2790392.SettingsLastUpdate", "1378195936");
Line Deleted : user_pref("CT2790392.TBHomePageUrl", "hxxp://search.conduit.com/?ctid=CT2790392&SearchSource=13");
Line Deleted : user_pref("CT2790392.ToolbarShrinkedFromSetup", false);
Line Deleted : user_pref("CT2790392.TrusteLinkUrl", "hxxp://trust.conduit.com/CT2790392");
Line Deleted : user_pref("CT2790392.TrustedApiDomains", "conduit.com,conduit-hosting.com,conduit-services.com,client.conduit-storage.com,OurToolbar.com,CommunityToolbars.com,ForumToolbar.com,MyBlogToolbar.com,MyCity[...]
Line Deleted : user_pref("CT2790392.UserID", "UN85853904882963641");
Line Deleted : user_pref("CT2790392.alertChannelId", "1182482");
Line Deleted : user_pref("CT2790392.generalConfigFromLogin", "{\"ApiMaxAlerts\":\"12\",\"SocialDomains\":\"social.conduit.com;apps.conduit.com;services.apps.conduit.com\",\"AppsDetectionUrlPattern\":\"hxxp://appdown[...]
Line Deleted : user_pref("CT2790392.homepageProtectorEnableByLogin", true);
Line Deleted : user_pref("CT2790392.initDone", true);
Line Deleted : user_pref("CT2790392.myStuffEnabled", true);
Line Deleted : user_pref("CT2790392.myStuffPublihserMinWidth", 400);
Line Deleted : user_pref("CT2790392.myStuffSearchUrl", "hxxp://Apps.conduit.com/search?q=SEARCH_TERM&SearchSourceOrigin=29&ctid=EB_TOOLBAR_ID&octid=EB_ORIGINAL_CTID");
Line Deleted : user_pref("CT2790392.myStuffServiceIntervalMM", 1440);
Line Deleted : user_pref("CT2790392.myStuffServiceUrl", "hxxp://mystuff.conduit-services.com/MyStuffService.ashx?ComponentId=EB_MY_STUFF_INSTANCE_GUID&lut=EB_MY_STUFF_LUT");
Line Deleted : user_pref("CT2790392.navigateToUrlOnSearch", false);
Line Deleted : user_pref("CT2790392.revertSettingsEnabled", true);
Line Deleted : user_pref("CT2790392.searchProtectorDialogDelayInSec", 10);
Line Deleted : user_pref("CT2790392.searchProtectorEnableByLogin", true);
Line Deleted : user_pref("CT2790392.testingCtid", "");
Line Deleted : user_pref("CT2790392.toolbarAppMetaDataLastCheckTime", "Wed Sep 04 2013 08:12:40 GMT-0400 (Eastern Standard Time)");
Line Deleted : user_pref("CT2790392.usagesFlag", 2);
Line Deleted : user_pref("CommunityToolbar.ConduitHomepagesList", "hxxp://search.conduit.com/?ctid=CT2790392&SearchSource=13");
Line Deleted : user_pref("CommunityToolbar.ConduitSearchList", "BitTorrentBar Customized Web Search");
Line Deleted : user_pref("CommunityToolbar.ETag.hxxp://Settings.toolbar.search.conduit.com/root/CT2790392/CT2790392", "\"55141d9ca78e74ebeb462d3176ed22153\"");
Line Deleted : user_pref("CommunityToolbar.ETag.hxxp://appsmetadata.toolbar.conduit-services.com/?ctid=CT2790392", "\"1361459328\"");
Line Deleted : user_pref("CommunityToolbar.ETag.hxxp://dynamicdialogs.toolbar.conduit-services.com/DLG.pkg?ver=3.18.0.7", "\"0343677cfb1cd1:1694\"");
Line Deleted : user_pref("CommunityToolbar.ETag.hxxp://dynamicdialogs.toolbar.conduit-services.com/DLG.pkg?ver=3.19.0.3", "\"23c5489aa686ce1:0\"");
Line Deleted : user_pref("CommunityToolbar.ETag.hxxp://servicemap.conduit-services.com/Toolbar/?ownerId=CT2790392", "\"9971ee9815a5fc569766cf6ddcaaca8e\"");
Line Deleted : user_pref("CommunityToolbar.ETag.hxxp://translation.toolbar.conduit-services.com/?locale=en", "\"73783b839a7654b7b7f1f6d81c0e74a5\"");
Line Deleted : user_pref("CommunityToolbar.SearchFromAddressBarSavedUrl", "");
Line Deleted : user_pref("CommunityToolbar.ToolbarsList", "CT2790392");
Line Deleted : user_pref("CommunityToolbar.ToolbarsList2", "CT2790392");
Line Deleted : user_pref("CommunityToolbar.ToolbarsList4", "CT2790392");
Line Deleted : user_pref("CommunityToolbar.globalUserId", "7b844340-a92f-4048-8c32-92aa3ba96330");
Line Deleted : user_pref("CommunityToolbar.keywordURLSelectedCTID", "CT2790392");
Line Deleted : user_pref("CommunityToolbar.originalHomepage", "chrome://branding/locale/browserconfig.properties");
Line Deleted : user_pref("CommunityToolbar.originalSearchEngine", "chrome://browser-region/locale/region.properties");
Line Deleted : user_pref("browser.search.defaultenginename", "BitTorrentBar Customized Web Search");
Line Deleted : user_pref("browser.search.defaultthis.engineName", "BitTorrentBar Customized Web Search");
Line Deleted : user_pref("browser.search.defaulturl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2790392&SearchSource=3&q={searchTerms}");
Line Deleted : user_pref("browser.search.selectedEngine", "BitTorrentBar Customized Web Search");
Line Deleted : user_pref("keyword.URL", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2790392&SearchSource=2&CUI=SB_CUI&q=");
Line Deleted : user_pref("plugin.blocklisted.npviewpoint", true);

[ File : C:\Users\Kids\AppData\Roaming\Mozilla\Firefox\Profiles\iqgzgt1z.default\prefs.js ]

Line Deleted : user_pref("avg.install.installDirPath", "C:\\ProgramData\\AVG Secure Search\\10.0.0.7");
Line Deleted : user_pref("browser.search.defaultenginename", "AVG Secure Search");
Line Deleted : user_pref("browser.startup.homepage", "hxxp://isearch.avg.com?cid=%7Bb54c33b4-cfc8-41ce-bea7-bff2d532968b%7D&mid=57304ac3a80747d08fd7d15426b7524b-f1642c72ba3083a22f243a23257ebeb2060b3fe2&ds=oo011&v=10[...]
Line Deleted : user_pref("keyword.URL", "hxxp://isearch.avg.com/search?cid=%7Bb54c33b4-cfc8-41ce-bea7-bff2d532968b%7D&mid=57304ac3a80747d08fd7d15426b7524b-f1642c72ba3083a22f243a23257ebeb2060b3fe2&ds=oo011&v=10.0.0.7[...]

*************************

AdwCleaner[R0].txt - [18432 octets] - [22/11/2013 18:32:38]
AdwCleaner[S0].txt - [18758 octets] - [22/11/2013 18:35:33]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [18819 octets] ##########
 



#9 cryptodan

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Posted 22 November 2013 - 06:49 PM

Awaiting results of JRT before proceeding further.



#10 italiangirl409

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Posted 22 November 2013 - 06:55 PM

JRT Results:

 

Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows Vista ™ Home Premium x86
Ran by Owner on Fri 11/22/2013 at 18:43:50.86
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin.1
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{bec936c0-28d1-4f88-be9a-0fe2024a096a}



~~~ Files



~~~ Folders



~~~ FireFox

Emptied folder: C:\Users\Owner\AppData\Roaming\mozilla\firefox\profiles\s077am6k.default\minidumps [29 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 11/22/2013 at 18:46:41.92
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#11 italiangirl409

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Posted 22 November 2013 - 07:00 PM

Farbar Service Scanner Results:

 

Farbar Service Scanner Version: 10-11-2013
Ran by Owner (administrator) on 22-11-2013 at 18:58:13
Running from "C:\Users\Owner\Desktop"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2013-08-14 01:19] - [2013-07-04 22:20] - 0914880 ____A (Microsoft Corporation) 6D0D344F643E28B31262AC2682109A3C

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****



#12 cryptodan

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Posted 22 November 2013 - 07:14 PM

Please download and run Security Check from HERE, and save it to your Desktop.
 
    * Double-click SecurityCheck.exe
    * Follow the onscreen instructions inside of the black box.
    * A Notepad document should open automatically called checkup.txt; please post the contents of that document.
 
Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product.  Please decline this offer, if you are unable to provide billing information.  If you want to try it out, then provide the billing information.
 
Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
  • Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


    #13 italiangirl409

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    Posted 23 November 2013 - 12:37 PM

    I tried to run the Security Check. It said:

     

     UNSUPPORTED OPERATING SYSTEM! ABORTED!

     

    Do you want me to continue with the Malwarebytes Anti-MalwareI have some version of this on my computer, though I did not pay for it, and I do not know if it is up to date.



    #14 cryptodan

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    Posted 23 November 2013 - 04:51 PM

    Yes please do Malwarebytes and make sure its updated.




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