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Need Rkill log read


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23 replies to this topic

#1 MagsMcKinley

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Posted 20 November 2013 - 06:32 PM

Hello,

     A client of mine opened an infected email.  I let him know that I had received it from him and to change his email password.  He then let me know his printer had stopped working so he contacted HP and they updated a driver.  He is now able to print but he wanted me to check things out.  He had run MBAM and it was clean.  I ran Rkill and found this entry which seems to be a Virtual Printer Driver (HP? false positive? or from the email he opened??) - 

 
  • Checking for processes to terminate:  * C:\Windows\VPDAgent.exe (PID: 932) [WD-HEUR]
 
Plus an old entry from when he was infected before - 
 
  • Checking Windows Service Integrity:  * msiserver => %systemroot%\system32\msiexec.exe /V [Incorrect ImagePath]
 
I am attaching the Rkill file as well as the DDS logs as requested.
 
Any insight or action will be appreciated.  Thanks
Mags

 

Attached Files


Mags

 

"Celebrate What's Right with the World!" ~ Dewitt Jones

"Data that you don't have at least two copies of is data that you don't really care about" ~ Unknown

 


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#2 nasdaq

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Posted 25 November 2013 - 11:05 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Nothing suspicious was found on your logs.

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

Download DDS by sUBs from one of the following links, if you no longer have it available. Save it to your desktop.

1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)
2: DDS.pif
3: DDS.COM

Double click on the DDS icon, allow it to run.
A small box will open, with an explanation about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

dds_scr.gif

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please restart the computer before running this security check.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.
===

Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.

#3 MagsMcKinley

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Posted 25 November 2013 - 03:13 PM

Hello nasdaq,

     Thank you for your assistance.

 

     I did however run Adwcleaner and Junkware back in May on this computer and it did not affect old entry from when he was infected before - 

  • Checking Windows Service Integrity:  * msiserver => %systemroot%\system32\msiexec.exe /V [Incorrect ImagePath]

I will run all scans, post the logs and report back as soon as I can access his computer.

 

Thank you,

Mags

 


Mags

 

"Celebrate What's Right with the World!" ~ Dewitt Jones

"Data that you don't have at least two copies of is data that you don't really care about" ~ Unknown

 


#4 MagsMcKinley

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Posted 26 November 2013 - 10:00 PM

Here you go nasdaq,

In regards to Adwcleaner...I'm never quite sure what may be a false positive so I make a system restore point first...is that good practice or should I send in the report before I clean?

 

Adwcleaner log - 

 

***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\boost_interprocess
Folder Deleted : C:\ProgramData\Viewpoint
Folder Deleted : C:\Program Files\Viewpoint
Folder Deleted : C:\Program Files\Common Files\Software Update Utility
File Deleted : C:\Windows\System32\Tasks\Scheduled Update for Ask Toolbar
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{60AC2390-1914-42DD-A2C2-87FECE9CC5B5}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{60AC2390-1914-42DD-A2C2-87FECE9CC5B5}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\dnu.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdate
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKLM\Software\MetaStream
Key Deleted : HKLM\Software\Viewpoint
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\SoftwareUpdUtility
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\305B09CE8C53A214DB58887F62F25536
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v9.0.8112.16520
 
 
-\\ Google Chrome v31.0.1650.57
 
[ File : C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [3907 octets] - [26/11/2013 13:41:04]
AdwCleaner[S0].txt - [3930 octets] - [26/11/2013 13:45:17]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3990 octets] ##########
 
Junkware Removal Tool log -
 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows Vista ™ Home Premium x86
Ran by Owner on Tue 11/26/2013 at 14:01:00.82
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\aol toolbar
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\aol toolbar
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{6DF3CD81-DB8A-4DFF-A54F-C0A93C156AD0}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0E3EBA8B-889A-49C5-835B-2378AB5F7B3E}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3EF64538-8B54-4573-B48F-4D34B0238AB2}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\ProgramData\aol toolbar"
Successfully deleted: [Folder] "C:\Users\Owner\appdata\local\aol toolbar"
Successfully deleted: [Folder] "C:\Program Files\aol toolbar"
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 11/26/2013 at 14:06:52.69
Computer was rebooted
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
DDS log -
 

DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 9.0.8112.16520  BrowserJavaVersion: 10.5.0
Run by Owner at 19:27:37 on 2013-11-26
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.1.1033.18.1918.691 [GMT -7:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\VPDAgent.exe
C:\Windows\system32\nvvsvc.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\system32\SLsvc.exe
C:\Program Files\AOL Computer Checkup\SDCService.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\AOL Computer Checkup\AOLDefragSrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\DYMO\DYMO Label Software\DymoPnpService.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Citrix\GoToAssist Remote Support Customer\594\g2ax_service.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Citrix\GoToAssist Remote Support Customer\594\g2ax_comm_customer.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Neat\exec\NeatStartupService.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Citrix\GoToAssist Remote Support Customer\594\g2ax_system_customer.exe
C:\Windows\System32\WUDFHost.exe
C:\Program Files\Citrix\GoToAssist Remote Support Customer\594\g2ax_user_customer.exe
C:\Windows\system32\wbem\wmiprvse.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Common Files\AOL\1227734076\ee\aolsoftware.exe
C:\WINDOWS\RtHDVCpl.exe
C:\Program Files\SkyGolf\CaddieSync Express\CaddieSyncExpress.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Program Files\AOL Computer Checkup\sdccont.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\explorer.exe
C:\hp\kbd\kbd.exe
C:\Windows\system32\wbem\unsecapp.exe
 
Checkup log - Looks like Adobe Reader and Java are out of date - MSE and MBAM Pro are configured to work together, SAS is not set to run in real time
 

Results of screen317's Security Check version 0.99.77  
 Windows Vista Service Pack 2 x86 (UAC is enabled)  
 Internet Explorer 9  
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Security Center service is not running! This report may not be accurate! 
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
 SUPERAntiSpyware     
 Malwarebytes Anti-Malware version 1.75.0.1300  
 CCleaner     
 Java™ 7 Update 5  
 Java version out of Date! 
 Adobe Flash Player 11.8.800.94  
 Adobe Reader 8 Adobe Reader out of Date! 
 Google Chrome 30.0.1599.101  
 Google Chrome 31.0.1650.57  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe 
 Microsoft Security Essentials msseces.exe 
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 1 % 
````````````````````End of Log`````````````````````` 
 
 
Thanks for looking things over...I always learn so much from assistance!
 
Mags
 
 
 
 

Mags

 

"Celebrate What's Right with the World!" ~ Dewitt Jones

"Data that you don't have at least two copies of is data that you don't really care about" ~ Unknown

 


#5 nasdaq

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Posted 27 November 2013 - 08:49 AM

Secure your system by updating 3rd party programs.

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
Latest version is Java JRE 7u45 was released on Oct. 15. 2013.

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

If present remove the old version(s) of Java using the Add/Remove Programs applet.

Java™ 7 Update 5

Note
Java security update installs Ask Toolbar by default -- a single click in a multi-step installer.
http://www.benedelman.org/images/iac-jan13/ask-iac-011613-small.png
I suggest that your un-check the box "Install the Ask Toolbar" before proceeding.
===

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.
<<<>>>

If all is well:

Time for some housekeeping
  • The following will implement some cleanup procedures as well as reset System Restore points:
  • Click Start > Run and copy/paste the following bold text into the Run box and click OK:
  • ComboFix /Uninstall
===


Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend:

If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Malwarebytes Anti-Malware (MBAM)
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here.
Please Note: Only the paid for version has real time capabilities.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system.

In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful add-ons that can protect you from possible risks:
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,
  • ScriptNo a popular Google Chrome addon.
For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.
===

#6 nasdaq

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Posted 03 December 2013 - 09:42 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

#7 nasdaq

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Posted 04 December 2013 - 07:28 AM

This topic has been re-opened at the request of the person who originally posted.

#8 MagsMcKinley

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Posted 04 December 2013 - 11:21 AM

Thanks nasdaq!!

 

I really appreciate your assistance.  Okay so I -

  • Updated Java
  • Adobe was already updated but had an old version (8) still on the computer
  • ComboFix had already been uninstalled
  • RKill still shows - 
    • Checking for processes to terminate:  * C:\Windows\VPDAgent.exe (PID: 932) [WD-HEUR]
    Plus an old entry from when he was infected before - 
    • Checking Windows Service Integrity:  * msiserver => %systemroot%\system32\msiexec.exe /V [Incorrect ImagePath]

Should I be concerned?? Is the VPDAgent a false positive, related to what HP downloaded?  Can the other be corrected?  Other than things loading somewhat slowly (such as Control Panel, Programs and Features - it takes a while to populate) it seems to be working well.

 

Thanks again nasdaq!

Mags


Mags

 

"Celebrate What's Right with the World!" ~ Dewitt Jones

"Data that you don't have at least two copies of is data that you don't really care about" ~ Unknown

 


#9 nasdaq

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Posted 04 December 2013 - 02:12 PM

Checking for processes to terminate: * C:\Windows\VPDAgent.exe (PID: 932) [WD-HEUR]

It's a printer driver. It is disable while RKill works. No problem.
http://www.shouldiblockit.com/vpdagent.exe-4132.aspx
===

Checking Windows Service Integrity: * msiserver => %systemroot%\system32\msiexec.exe /V [Incorrect ImagePath]

Lets check this service.

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


#10 MagsMcKinley

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Posted 04 December 2013 - 03:48 PM

I will run this as soon as possible...I will keep you posted.  Thanks.

Mags


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"Celebrate What's Right with the World!" ~ Dewitt Jones

"Data that you don't have at least two copies of is data that you don't really care about" ~ Unknown

 


#11 MagsMcKinley

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Posted 04 December 2013 - 03:54 PM

One more thing happened at the same time.  I can not get CCleaner to update within the program, it simply opens up in Microsoft Word.  I think I found a solution in Vista forums but I can not find the Default Program - Program Default Associations to direct CCleaner Updates to a browser not Microsoft Word.  http://www.vistax64.com/general-discussion/271074-web-links-opening-word.html it is an old link so I don't think I will hear from anyone.  Any ideas?

Thanks,

Mags


Mags

 

"Celebrate What's Right with the World!" ~ Dewitt Jones

"Data that you don't have at least two copies of is data that you don't really care about" ~ Unknown

 


#12 MagsMcKinley

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Posted 04 December 2013 - 05:17 PM

nasdaq here is the log!

 

Farbar Service Scanner Version: 23-11-2013
Ran by Owner (administrator) on 04-12-2013 at 14:58:36
Running from "C:\Users\Owner\Downloads"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2013-08-18 15:40] - [2013-07-04 20:20] - 0914880 ____A (Microsoft Corporation) 6D0D344F643E28B31262AC2682109A3C
 
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit
 
 
**** End of log ****
 
I solved the issue with CCleaner and also Adobe Flash...Microsoft Word was associated rather than his browser to HTTP and HTTPS.  Yeah!!
 
Thanks for your help!
Mags

Mags

 

"Celebrate What's Right with the World!" ~ Dewitt Jones

"Data that you don't have at least two copies of is data that you don't really care about" ~ Unknown

 


#13 nasdaq

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Posted 05 December 2013 - 08:53 AM

Glad we could help.

#14 MagsMcKinley

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Posted 05 December 2013 - 12:40 PM

nasdaq did the Farbar Service Scanner find anything?  Any concerns with this Rkill finding

Checking Windows Service Integrity: * msiserver => %systemroot%\system32\msiexec.exe /V [Incorrect ImagePath]


Mags

 

"Celebrate What's Right with the World!" ~ Dewitt Jones

"Data that you don't have at least two copies of is data that you don't really care about" ~ Unknown

 


#15 nasdaq

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Posted 05 December 2013 - 02:31 PM

Download correct tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

All your services are running.
Run this other Farbar tool and I will probably be able to remove or fix it.




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