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toshiba satellite laptop after virus removal still very,vvery slow


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25 replies to this topic

#1 tlssio

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Posted 20 November 2013 - 11:53 AM

I have a Toshiba laptop that had a popup message that I needed to buy virus protection because I had 297 infections. I ran Malwarebytes and Combofix on it to remove the malware and now it is still running very slow and I get a message that the system event notification service has not started.



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#2 nasdaq

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Posted 25 November 2013 - 10:56 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

Download DDS by sUBs from one of the following links, if you no longer have it available. Save it to your desktop.

1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)
2: DDS.pif
3: DDS.COM

Double click on the DDS icon, allow it to run.
A small box will open, with an explanation about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

dds_scr.gif

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please restart the computer before running this security check.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.
===

Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.

#3 tlssio

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Posted 25 November 2013 - 02:31 PM

Attached File  AdwCleanerR1.txt   880bytes   3 downloadsAttached File  attach.txt   9.01KB   2 downloadsAttached File  checkup.txt   819bytes   6 downloadsAttached File  dds.txt   13.96KB   7 downloadsAttached File  JRT.txt   633bytes   4 downloadsI had to run msconfig and disable all non Microsoft services and all startup programs as it is the computer takes hours to complete tasks.

#4 nasdaq

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Posted 26 November 2013 - 08:03 AM

Open your Task Manager (CTRL+ALT+DEL) STOP THIS PROCESS "Extender"

dRun: [Exetender] "C:\Program Files (x86)\Free Ride Games\GPlayer.exe" /runonstartup

Delete the folder in bold.
C:\Program Files (x86)\Free Ride Games\ if present.

Restart the computer normally.
===

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
Latest version is Java JRE 7u45 was released on Oct. 15. 2013.

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

If present remove the old version(s) of Java using the Add/Remove Programs applet.

Java™ 6 Update 14

Note
Java security update installs Ask Toolbar by default -- a single click in a multi-step installer.
http://www.benedelman.org/images/iac-jan13/ask-iac-011613-small.png
I suggest that your un-check the box "Install the Ask Toolbar" before proceeding.
===

If the problem persists execute this:

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
==============

#5 tlssio

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Posted 26 November 2013 - 01:45 PM

Attached File  combo log.txt   15.75KB   1 downloadsextender was not listed in processes and I do not have free ride games folder. I may have already uninstalled them.

ComboFix 13-11-23.02 - Owner 11/26/2013 9:25.4.1 - x64
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2937.1723 [GMT -8:00]
Running from: c:\users\Owner\Desktop\ComboFix.exe
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((( Files Created from 2013-10-26 to 2013-11-26 )))))))))))))))))))))))))))))))
.
.
2013-11-26 17:35 . 2013-11-26 17:35 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-11-26 00:31 . 2013-11-26 00:34 -------- d-----w- c:\users\Owner\AppData\Local\Microsoft Games
2013-11-24 20:36 . 2013-11-24 20:36 116440 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2013-11-24 20:35 . 2013-11-24 20:35 91352 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2013-11-22 11:03 . 2013-10-15 02:00 28368 ----a-w- c:\windows\system32\IEUDINIT.EXE
2013-11-20 05:22 . 2013-11-25 19:05 -------- d-----w- C:\AdwCleaner
2013-11-20 03:15 . 2013-11-20 03:15 -------- d-----w- c:\windows\ERUNT
2013-11-19 19:02 . 2013-11-19 19:02 -------- d-----w- c:\program files (x86)\VS Revo Group
2013-11-19 15:52 . 2013-11-19 15:55 -------- d-----w- c:\program files\CCleaner
2013-11-18 01:07 . 2013-04-04 22:50 25928 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-11-18 01:06 . 2013-11-18 01:26 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2013-11-18 01:00 . 2013-11-18 01:00 -------- d-----w- c:\users\Owner\AppData\Local\Programs
2013-11-17 17:11 . 2013-11-17 17:11 -------- d-----w- c:\windows\Microsoft Antimalware
2013-11-14 02:53 . 2013-10-04 02:24 1930752 ----a-w- c:\windows\system32\authui.dll
2013-11-14 02:53 . 2013-10-04 01:56 1796096 ----a-w- c:\windows\SysWow64\authui.dll
2013-11-14 02:53 . 2013-10-04 02:28 190464 ----a-w- c:\windows\system32\SmartcardCredentialProvider.dll
2013-11-14 02:53 . 2013-10-04 02:25 197120 ----a-w- c:\windows\system32\credui.dll
2013-11-14 02:53 . 2013-10-04 01:58 152576 ----a-w- c:\windows\SysWow64\SmartcardCredentialProvider.dll
2013-11-14 02:53 . 2013-10-04 01:56 168960 ----a-w- c:\windows\SysWow64\credui.dll
2013-11-14 02:53 . 2013-09-28 01:09 497152 ----a-w- c:\windows\system32\drivers\afd.sys
2013-11-14 02:53 . 2013-10-05 20:25 1474048 ----a-w- c:\windows\system32\crypt32.dll
2013-11-14 02:53 . 2013-10-05 19:57 1168384 ----a-w- c:\windows\SysWow64\crypt32.dll
2013-11-11 16:11 . 2013-11-19 19:53 -------- d-----w- c:\users\Owner\AppData\Local\CrashDumps
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-11-14 11:13 . 2010-02-15 00:35 82896128 ----a-w- c:\windows\system32\MRT.exe
2013-11-11 13:50 . 2010-02-14 23:46 267936 ------w- c:\windows\system32\MpSigStub.exe
2013-10-09 01:59 . 2011-06-09 14:44 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-09-20 03:25 . 2012-12-22 15:25 499712 ----a-w- c:\windows\SysWow64\msvcp71.dll
2013-09-20 03:25 . 2012-12-22 15:25 348160 ----a-w- c:\windows\SysWow64\msvcr71.dll
2013-09-08 02:30 . 2013-10-10 14:18 1903552 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-09-08 02:27 . 2013-10-10 14:18 327168 ----a-w- c:\windows\system32\mswsock.dll
2013-09-08 02:03 . 2013-10-10 14:18 231424 ----a-w- c:\windows\SysWow64\mswsock.dll
2013-08-29 02:17 . 2013-10-10 14:18 5549504 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-08-29 02:16 . 2013-10-10 14:17 1732032 ----a-w- c:\windows\system32\ntdll.dll
2013-08-29 02:16 . 2013-10-10 14:17 243712 ----a-w- c:\windows\system32\wow64.dll
2013-08-29 02:16 . 2013-10-10 14:17 859648 ----a-w- c:\windows\system32\tdh.dll
2013-08-29 02:13 . 2013-10-10 14:18 878080 ----a-w- c:\windows\system32\advapi32.dll
2013-08-29 01:51 . 2013-10-10 14:17 3969472 ----a-w- c:\windows\SysWow64\ntkrnlpa.exe
2013-08-29 01:51 . 2013-10-10 14:17 3914176 ----a-w- c:\windows\SysWow64\ntoskrnl.exe
2013-08-29 01:50 . 2013-10-10 14:17 5120 ----a-w- c:\windows\SysWow64\wow32.dll
2013-08-29 01:50 . 2013-10-10 14:17 1292192 ----a-w- c:\windows\SysWow64\ntdll.dll
2013-08-29 01:50 . 2013-10-10 14:17 619520 ----a-w- c:\windows\SysWow64\tdh.dll
2013-08-29 01:48 . 2013-10-10 14:17 640512 ----a-w- c:\windows\SysWow64\advapi32.dll
2013-08-29 01:48 . 2013-10-10 14:17 44032 ----a-w- c:\windows\apppatch\acwow64.dll
2013-08-29 00:49 . 2013-10-10 14:17 25600 ----a-w- c:\windows\SysWow64\setup16.exe
2013-08-29 00:49 . 2013-10-10 14:17 14336 ----a-w- c:\windows\SysWow64\ntvdm64.dll
2013-08-29 00:49 . 2013-10-10 14:17 7680 ----a-w- c:\windows\SysWow64\instnm.exe
2013-08-29 00:49 . 2013-10-10 14:17 2048 ----a-w- c:\windows\SysWow64\user.exe
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R3 BBSvc;Bing Bar Update Service;c:\program files (x86)\Microsoft\BingBar\BBSvc.EXE;c:\program files (x86)\Microsoft\BingBar\BBSvc.EXE [x]
R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe;c:\windows\SYSNATIVE\IEEtwCollector.exe [x]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUStor.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R4 cfWiMAXService;ConfigFree WiMAX Service;c:\program files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe;c:\program files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe [x]
R4 ConfigFree Gadget Service;ConfigFree Gadget Service;c:\program files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe;c:\program files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe [x]
R4 ConfigFree Service;ConfigFree Service;c:\program files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe;c:\program files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe [x]
R4 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
R4 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]
R4 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;c:\program files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe;c:\program files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [x]
R4 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R4 TMachInfo;TMachInfo;c:\program files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe;c:\program files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [x]
R4 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe;c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys;c:\windows\SYSNATIVE\Drivers\PxHlpa64.sys [x]
S0 tos_sps64;TOSHIBA tos_sps64 Service;c:\windows\system32\DRIVERS\tos_sps64.sys;c:\windows\SYSNATIVE\DRIVERS\tos_sps64.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
S3 RTL8187B;Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter;c:\windows\system32\DRIVERS\RTL8187B.sys;c:\windows\SYSNATIVE\DRIVERS\RTL8187B.sys [x]
.
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-11-18 19:52 1210320 ----a-w- c:\program files (x86)\Google\Chrome\Application\31.0.1650.57\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-11-26 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-03-30 01:59]
.
2013-11-26 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-02-15 00:31]
.
2013-11-26 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-02-15 00:31]
.
.
--------- X64 Entries -----------
.
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://xfinity.comcast.net/?cid=mtmh08112013
mLocal Page = c:\windows\SysWOW64\blank.htm
IE: E&xport to Microsoft Excel - c:\progra~2\MIF5BA~1\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.15.1
DPF: {707ABFC2-1D27-4A10-A6E4-6BE6BDF9FB11} - hxxp://207.71.161.202:8018/UltraMJCamX.cab
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
Wow6432Node-HKU-Default-Run-Exetender - c:\program files (x86)\Free Ride Games\GPlayer.exe
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy Software Installer.lnk - c:\program files\Best Buy Software Installer\Best Buy Software Installer.exe /BBSIAutoStart
ShellIconOverlayIdentifiers-{FB314ED9-A251-47B7-93E1-CDD82E34AF8B} - (no file)
ShellIconOverlayIdentifiers-{FB314EDA-A251-47B7-93E1-CDD82E34AF8B} - (no file)
ShellIconOverlayIdentifiers-{FB314EDB-A251-47B7-93E1-CDD82E34AF8B} - (no file)
ShellIconOverlayIdentifiers-{FB314EDC-A251-47B7-93E1-CDD82E34AF8B} - (no file)
AddRemove-Revo Uninstaller - c:\program files (x86)\VS Revo Group\Revo Uninstaller\uninst.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\S-1-5-21-1353738273-479818640-1640714422-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.eml\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="WindowsLiveMail.Email.1"
.
[HKEY_USERS\S-1-5-21-1353738273-479818640-1640714422-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.vcf\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="WindowsLiveMail.VCard.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_117_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_117_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\program files (x86)\TOSHIBA\ConfigFree\NDSTray.exe
c:\program files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe
.
**************************************************************************
.
Completion time: 2013-11-26 10:22:12 - machine was rebooted
ComboFix-quarantined-files.txt 2013-11-26 18:22
ComboFix2.txt 2013-11-19 20:27
ComboFix3.txt 2013-11-19 05:04
ComboFix4.txt 2013-11-17 23:33
.
Pre-Run: 191,354,908,672 bytes free
Post-Run: 190,998,106,112 bytes free
.
- - End Of File - - 26DC4C4D4CF4B51BD892C25F1C07B5C5
5B5E648D12FCADC244C1EC30318E1EB9

Edited by nasdaq, 27 November 2013 - 08:16 AM.
ComboFix log posted.


#6 nasdaq

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Posted 27 November 2013 - 08:19 AM


ComboFix cleared the Empty item. It's gone.

Wow6432Node-HKU-Default-Run-Exetender - c:\program files (x86)\Free Ride Games\GPlayer.exe

===

If all is well:

Time for some housekeeping
  • The following will implement some cleanup procedures as well as reset System Restore points:
  • Click Start > Run and copy/paste the following bold text into the Run box and click OK:
  • ComboFix /Uninstall
===


Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend:

If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Malwarebytes Anti-Malware (MBAM)
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here.
Please Note: Only the paid for version has real time capabilities.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system.

In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful addons that can protect you from possible risks:
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,
  • ScriptNo a popular Google Chrome addon.
For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.
===

Edited by nasdaq, 27 November 2013 - 08:19 AM.


#7 tlssio

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Posted 27 November 2013 - 11:43 AM

I think I still have a problem it still takes a full 10 minutes to get from the windows starting screen to where it displays the desktop, and even then programs are very slow to open.

#8 nasdaq

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Posted 27 November 2013 - 01:09 PM

Following steps involve registry editing. Please create new restore point before proceeding!!!
How to:
XP - http://support.microsoft.com/kb/948247
Vista and Seven - http://windows.microsoft.com/en-gb/windows7/create-a-restore-point
Windows 8 - http://www.eightforums.com/tutorials/4690-restore-point-create-windows-8-a.html

Download this program to your desktop.
Tweaking.com - Windows Repair 1.9.16
http://www.bleepingcomputer.com/download/windows-repair-all-in-one-portable/

Extract and launch the Repair_Windows.exe file

Click on Start repairs tab-click on Start

check mark following options alone

Reset Registry Permissions
Reset File Permissions
Register System Files
Repair WMI
Repair Windows Firewall
Repair Internet Explorer
Repair MDAC & MS Jet
Remove Policies Set By Infections
Repair Icons
Repair Winsock & DNS Cache
Repair Proxy Settings
Repair Windows Updates
  • Checkmark Restart System When Finished option
  • click the Start button
  • System should restart after repair
Keep me posted.

#9 tlssio

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Posted 27 November 2013 - 07:03 PM

it did not work the failed counter was counting up as fast as the file repair counter. I ran it twice after I noticed the warning about turning off virus protection. I made sure windows defender was off



#10 nasdaq

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Posted 28 November 2013 - 09:01 AM

Run the Repair windows tool but this time select one or two options at a time.

Restart the computer normally each time.
I know it may be time consuming but at least we will find out which one may be the culprit.

Reset Registry Permissions
Reset File Permissions
Register System Files
Repair WMI
Repair Windows Firewall
Repair Internet Explorer
Repair MDAC & MS Jet
Remove Policies Set By Infections
Repair Icons
Repair Winsock & DNS Cache
Repair Proxy Settings
Repair Windows Updates


Keep me posted.

#11 tlssio

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Posted 29 November 2013 - 03:10 PM

while looking around in the computer I found many multiple files with the same name in the same folders. I was trying to backup my pictures when I stumbled on this situation, I did not think that was possible is there a problem?

#12 tlssio

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Posted 30 November 2013 - 01:29 AM

I ran all the repairs individually but nothing helped

#13 nasdaq

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Posted 30 November 2013 - 09:02 AM

--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
==============

If the only protection you have is Windows Defender install Microsoft Security essentials.
You will find the link in post no. 6.

Keep me posted.

#14 tlssio

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Posted 30 November 2013 - 12:42 PM

Attached File  RKreport0_D_11302013_090016.txt   1.8KB   1 downloadshere is the log

#15 nasdaq

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Posted 30 November 2013 - 01:47 PM

All your logs are clean.

Try this.

Performing a Clean Startup
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html




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