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Chkdsk Issues...


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#1 Musical_Nymph

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Posted 19 November 2013 - 05:57 PM

There was a storm here the other night and before the computer got shut down properly, the electricity went out.  It was out for approximately 4 hours. Upon it being turned back on, the computer was booted and used as usual with no apparent problems.  The next morning, however, when someone tried to use the desktop the chkdsk scanned, rebooted and the sign in screen came up. After putting the correct credentials in, the welcome screen clocked for a moment and then went black instead of loading windows. The screen seemed to freeze the computer and had to be shut down improperly by the power strip. The computer was turned back on and tried again with the chkdsk coming back on and instead of letting it scan again, the user stopped the scan and was able to sign in properly. They used the computer for a while and all seemed okay.  Later in the day another person tried using the computer and the chkdsk ran again. I believe they were trying to get into Netflix when chkdsk cut in and ran. It rebooted itself afterwards and the sign in screen came up. I told the person to leave it be and I put the credentials in. It worked and windows loaded.  Afterwards, I turned the computer off properly. It shut down with no errors.

 

Now since I was not the one who encountered it the first time I tried logging in.  I turned on the computer from the proper shut down. The computer loaded up, the sign in screen came on and I put in the proper credentials.  After which, the welcome screen clocked for a moment and then went black. I waited to see if anything would happen - nothing did. I tried clicking the mouse, nothing happened and I had to turn it off by the power strip because I could not turn it off properly.  I tried a second time and when I turned on the computer chkdsk came up and scanned.  Nothing seemed to be wrong and it rebooted itself.  After the reboot I tried logging in with the same problem with the black screen occurred. The computer had to be shut down improperly. Windows will not load.

 

I'm confused as to what happened.  Did something somehow get corrupted? Everything connected works i.e. router, modem. The tower is not making any weird noises. I just cannot get past this blank black screen.



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#2 Romeo29

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Posted 19 November 2013 - 09:17 PM

You can perform system restore.

 

  1. When your computer starts to boot, press F8.
  2. In the Advanced Boot Options, select Repair Your Computer using the up-down arrow keys and pressing Enter
  3. Select keyboard layout
  4. Select System Restore.

More information, http://windows.microsoft.com/en-us/windows/what-are-system-recovery-options



#3 Musical_Nymph

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Posted 20 November 2013 - 02:42 PM

Thank you for replying. I have done as asked, but there are no restore points on this PC. At least that is what the system restore box says. I don't know why. Either way, what are my options from here? On a side note, I tried booting into safe mode and that is possible.

#4 Musical_Nymph

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Posted 23 November 2013 - 12:58 PM

Can anyone help me please?

#5 dc3

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Posted 23 November 2013 - 01:13 PM

Did you try the Repair your computer option in the Advanced Boot Options?

 

You could also perform a Clean Boot to determine if this is a Service or Startup issue.

 

 
 
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
(1)  Click on the Start orb startorb_zps06e1f985.png, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
msconfig2_zps2e854ee3.png
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
Cleanboot_zps3b042516.png
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Restart.
 
Caution:  By disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
cleanboot16_zps67072642.png
 
If the problem does not reoccur after the reboot continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmesIf the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found, run the System Configuration Utility, then click on the check box to clear the item.
 
To open the System Configuration Utility:
 
(1) Click on the Start orb startorb_zps06e1f985.png.
 
(2)  Click on Control Panel
 
(3)  Click on Administrative Tools.  
 
(4)  Double click on System Configuration.
 
If the Service or Startup item is identified please include it in your next post. 
 
When you are finished, click on the General tab in System Configuration, then click on Normal Startup, click on OK, then restart your computer.

Edited by dc3, 23 November 2013 - 01:16 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 Musical_Nymph

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Posted 03 December 2013 - 01:20 PM

I did as asked and it ended up being a startup issue. Avast has two items in the startup tab. I cannot disable one without the other. Would an uninstall and clean install fix the issue?

#7 dc3

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Posted 04 December 2013 - 09:59 AM

Yes, I would suggest downloading Avast, but don't install it yet.  

 

Take this computer off line and uninstall Avast, then install the new download of Avast.

 

Doing it in this order will not leave you without an antivirus when you go back online.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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