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Dropped External HDD now failing???


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#1 hostile17

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Posted 19 November 2013 - 03:26 PM

System specs:
Dell Latitude D610 Laptop
Windows XP Pro
Version 2002
Service Pack 3


It's a Beyond Micro Mobile Disk (model HD-337-U2C)

 

It fell about two feet onto a carpeted rug.  It's several years old and primarily used for backup purposes only, though there are some non-backed-up movie files (approx. 30GB worth) that I had planned to keep on it temporarily (until I got the chance to watch and eventually delete them).  

At first, My Computer would recognize the drive when it was first switched on and I could access it and navigate to certain folders, but when I went to open other folders I got a "Disk is not Formatted" error.  Also, attempting to open any video files got me various errors from VLC media player, eventually crashing Windows Explorer.  Then, simply clicking on the drive got me the "Disk is not Formatted" error.  This lasted for a few (hard) reboots.

Now, however, I am able to go to any folder and seem to be able to play videos in their entirety, but I am unable to permanently delete any files.  They go to the recycle Bin, but the Recycle Bin cannot then be emptied.  Shift + Delete won't work either.  I also cannot successfully Copy/Move any files to or from the drive.

Again, the superfluous data on here is not critical, and can all be downloaded again if necessary.  I was just wondering if any errors on this drive can be diagnosed/fixed (at least temporarily) until I can transfer any desired files to a new backup external drive sometime in the near future (the other "keeper" files I intend to recopy from my desktop PC).

Thanks!

I ran GSmartControl on it and gleaned following info:
Vendor:               WDC WD30
Product:              00JB-00KFA0     
Revision:             0000
User Capacity:        300,069,052,416 bytes [300 GB]
Logical block size:   512 bytes
Serial number:            W -D
Device type:          disk
Local Time is:        Tue Nov 19 10:41:29 2013 PST
Device does not support SMART

Error Counter logging not supported
Device does not support Self Test logging

 

 

EDIT:  There also seems to be an issue with emptying the Recycle Bin, as it 'appears' empty but cannot remove some sort of corrupted file(s):

 

"E:\recycler\S-1-5-21-1993962763-1614895754-1801674531-1004\INFO2 - The system cannot find the file specified.

E:\recycler\S-1-5-~1 - The system cannot find the file specified."


Edited by hostile17, 19 November 2013 - 08:38 PM.


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#2 jhayz

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Posted 20 November 2013 - 12:42 AM

Try using the Windows error checking tool and see if it corrects the problem. It is  beneficial on your part if you skip repeated access by watching movies and try to recover as much data as possible.


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#3 hostile17

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Posted 20 November 2013 - 11:03 PM

Thanks, but the link you provided appears to apply only to Windows Vista.  I hear you on the not watching movies part, though. 



#4 jhayz

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Posted 21 November 2013 - 01:53 AM

See this related link instead http://support.microsoft.com/kb/315265#method2


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#5 hostile17

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Posted 21 November 2013 - 07:46 PM

Thanks for response :)

I ran chkdsk /f and got:

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Correcting error in index $I30 for file 16278.
Sorting index $I30 on file 16278.
Index verification completed.
CHKDSK is recovering lost files.
Recovering orphaned file INFO2 (16283) into directory file 16278.
CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

 272406140 KB total disk space.
   90571852 KB in 17873 files.
           8852 KB in 1313 indexes.
                 0 KB in bad sectors.
       368212 KB in use by the system.
         65536 KB occupied by the log file.
 181457224 KB available on disk.

           4096 bytes in each allocation unit.
   68101535 total allocation units on disk.
   45364306 allocation units available on disk.


Do you recommend that I run chkdsk /r  at this time?

Thanks again.



#6 jhayz

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Posted 21 November 2013 - 09:54 PM

Do you recommend that I run chkdsk /r  at this time?

 

The /r option would try to recover unstable sectors hence not on bad or uncorrectable sectors. :step1: Please try to first recover previously inaccessible files only ONCE and then proceed to the latter chkdsk repair option. Please post back of the result or changes in :step1: suggestion and also of the log text report on chkdsk /r on your next reply.


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#7 hostile17

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Posted 23 November 2013 - 03:29 PM

Okay.  I  was able to copy a few large (700mb each) files to my laptop.  I'm working on getting a new external drive and plan to recover what files I want onto it.  Should I just wait until after I transfer everything before I run chkdsk /r? 



#8 jhayz

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Posted 23 November 2013 - 07:33 PM

  I  was able to copy a few large (700mb each) files to my laptop.

 

Are these files part of the supposed 30 GB inaccessible portion? See if you can recover as much and if the problem persist, run chksdsk /r option as the last resort.


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#9 hostile17

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Posted 25 November 2013 - 10:58 AM

 

  I  was able to copy a few large (700mb each) files to my laptop.

 

Are these files part of the supposed 30 GB inaccessible portion? 

 

Yes.  It was only after my earlier attempts to write to the drive that certain files wouldn't be recognized.  After turning it off and back on, all the files could be accessed again.  I'm getting another HDD I can use in place of the laptop's CD drive (I hardly ever use it) as a slave drive where I'll keep backed up my important PC files.  I'm going to get a few flash drives for temporary storage (movies, music, books, etc.).



#10 jhayz

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Posted 25 November 2013 - 06:43 PM

Ok, let us now how it went. Thanks for the feedback. :thumbup2:


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#11 hostile17

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Posted 27 November 2013 - 11:01 AM

I will!  Thanks for your guidance. :thumbsup:



#12 jhayz

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Posted 27 November 2013 - 06:46 PM

You're Welcome. :)


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#13 ChelseaWoolf

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Posted 14 December 2013 - 11:24 PM

 Just click noise is alway a warning that the drive fail soon

DOen the drive still show in disk managment? you are supposed to copy off all your data on this drive to another safe drive in case of data loss

But, if your drive now is inacessible anyhow the best resolution for you is to scan your hard drive with a data recovery software, which could help to deeply scan your drive and help to restore some needed data back.go dropped drive data recovery freeware on the internet

But, if all those are useless, the best solution in your case is to consult a data recovery expert because dropping might have made your drive physically damaged and physical damage strictly needs to be handled by data recovery experts, if the inner data is desperately needed.

Next time, learn to back your important data n different drives.
 






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