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Driver IRQL, Netio.sys error ever since windows 8.1 update


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3 replies to this topic

#1 flamegold

flamegold

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  • Local time:12:57 PM

Posted 19 November 2013 - 01:49 PM

My laptop - Lenovo Ideapad z580

Model name - 20135

Model No. - QB03052921

 

Problem - Ever since it upgraded to windows 8.1, quiet often the BSOD appears giving me the netio.sys error. I also run utorrent on this pc so can that be the reason? everytime this happens and my computer is restarted, It works fine for a day or two but then again it happens.this is my first post on this site. hope I am posting in the right section.

 

I am attaching the crashdump files as a zip folder.

 

my speccy snapshot url is http://speccy.piriform.com/results/WWf65F8WpaCgJZhiXkvfRub

 

here is the minitoolbox log.

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by reliance (administrator) on 20-11-2013 at 00:17:57
Running from "C:\Users\reliance\Downloads"
Microsoft Windows 8.1 Single Language  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/19/2013 11:19:46 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: LENOVO)
Description: Activation of app Microsoft.SkypeApp_kzf8qxf38zg5c!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (11/19/2013 11:19:46 PM) (Source: Application Hang) (User: )
Description: The program wwahost.exe version 6.3.9600.16431 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1018
 
Start Time: 01cee54f9cae5a68
 
Termination Time: 4294967295
 
Application Path: C:\WINDOWS\syswow64\wwahost.exe
 
Report Id: e7733da5-5142-11e3-be95-24fd52602204
 
Faulting package full name: Microsoft.SkypeApp_2.2.0.1009_x86__kzf8qxf38zg5c
 
Faulting package-relative application ID: App
 
Error: (11/19/2013 11:19:14 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: LENOVO)
Description: App Microsoft.SkypeApp_2.2.0.1009_x86__kzf8qxf38zg5c+App did not launch within its allotted time.
 
Error: (11/19/2013 01:09:04 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_gpsvc, version: 6.3.9600.16384, time stamp: 0x5215dfe3
Faulting module name: gpsvc.dll, version: 6.3.9600.16384, time stamp: 0x5215dcb1
Exception code: 0xc0000005
Fault offset: 0x00000000000360c2
Faulting process id: 0x45c
Faulting application start time: 0xsvchost.exe_gpsvc0
Faulting application path: svchost.exe_gpsvc1
Faulting module path: svchost.exe_gpsvc2
Report Id: svchost.exe_gpsvc3
Faulting package full name: svchost.exe_gpsvc4
Faulting package-relative application ID: svchost.exe_gpsvc5
 
Error: (11/16/2013 10:15:05 PM) (Source: Google Update) (User: LENOVO)
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80
 
Error: (11/16/2013 07:15:05 PM) (Source: Google Update) (User: LENOVO)
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80
 
Error: (11/16/2013 01:15:05 PM) (Source: Google Update) (User: LENOVO)
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80
 
Error: (11/15/2013 11:38:15 PM) (Source: Microsoft-Windows-LocationProvider) (User: NT AUTHORITY)
Description: There was an error with the Windows Location Provider database
 
Error: (11/15/2013 11:24:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x5252e730
Faulting module name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x5252e730
Exception code: 0xc0000005
Fault offset: 0x00002c60
Faulting process id: 0x6b8
Faulting application start time: 0xDefaultTabSearch.exe0
Faulting application path: DefaultTabSearch.exe1
Faulting module path: DefaultTabSearch.exe2
Report Id: DefaultTabSearch.exe3
Faulting package full name: DefaultTabSearch.exe4
Faulting package-relative application ID: DefaultTabSearch.exe5
 
Error: (11/15/2013 07:35:39 PM) (Source: Application Error) (User: )
Description: Faulting application name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x5252e730
Faulting module name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x5252e730
Exception code: 0xc0000005
Fault offset: 0x00002c60
Faulting process id: 0x6c4
Faulting application start time: 0xDefaultTabSearch.exe0
Faulting application path: DefaultTabSearch.exe1
Faulting module path: DefaultTabSearch.exe2
Report Id: DefaultTabSearch.exe3
Faulting package full name: DefaultTabSearch.exe4
Faulting package-relative application ID: DefaultTabSearch.exe5
 
 
System errors:
=============
Error: (11/20/2013 00:18:07 AM) (Source: DCOM) (User: LENOVO)
Description: 1053mcmscsvcUnavailable{9B3BEB4E-1C5E-4A5F-BB36-2F6587DD34E2}
 
Error: (11/20/2013 00:18:07 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Services service failed to start due to the following error: 
%%1053
 
Error: (11/20/2013 00:18:07 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Services service to connect.
 
Error: (11/20/2013 00:18:06 AM) (Source: DCOM) (User: LENOVO)
Description: 1053mcmscsvcUnavailable{9B3BEB4E-1C5E-4A5F-BB36-2F6587DD34E2}
 
Error: (11/20/2013 00:18:06 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Services service failed to start due to the following error: 
%%1053
 
Error: (11/20/2013 00:18:06 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Services service to connect.
 
Error: (11/20/2013 00:18:04 AM) (Source: DCOM) (User: LENOVO)
Description: 1053mcmscsvcUnavailable{9B3BEB4E-1C5E-4A5F-BB36-2F6587DD34E2}
 
Error: (11/20/2013 00:18:04 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Services service failed to start due to the following error: 
%%1053
 
Error: (11/20/2013 00:18:04 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Services service to connect.
 
Error: (11/20/2013 00:18:03 AM) (Source: DCOM) (User: LENOVO)
Description: 1053mcmscsvcUnavailable{9B3BEB4E-1C5E-4A5F-BB36-2F6587DD34E2}
 
 
Microsoft Office Sessions:
=========================
Error: (11/19/2013 11:19:46 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: LENOVO)
Description: Microsoft.SkypeApp_kzf8qxf38zg5c!App-2144927142
 
Error: (11/19/2013 11:19:46 PM) (Source: Application Hang)(User: )
Description: wwahost.exe6.3.9600.16431101801cee54f9cae5a684294967295C:\WINDOWS\syswow64\wwahost.exee7733da5-5142-11e3-be95-24fd52602204Microsoft.SkypeApp_2.2.0.1009_x86__kzf8qxf38zg5cApp
 
Error: (11/19/2013 11:19:14 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: LENOVO)
Description: Microsoft.SkypeApp_2.2.0.1009_x86__kzf8qxf38zg5c+App
 
Error: (11/19/2013 01:09:04 AM) (Source: Application Error)(User: )
Description: svchost.exe_gpsvc6.3.9600.163845215dfe3gpsvc.dll6.3.9600.163845215dcb1c000000500000000000360c245c01cee495cf405b64C:\WINDOWS\system32\svchost.exec:\windows\system32\gpsvc.dll14a5a7e5-5089-11e3-be93-24fd52602204
 
Error: (11/16/2013 10:15:05 PM) (Source: Google Update)(User: LENOVO)
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80
 
Error: (11/16/2013 07:15:05 PM) (Source: Google Update)(User: LENOVO)
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80
 
Error: (11/16/2013 01:15:05 PM) (Source: Google Update)(User: LENOVO)
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=FireFox, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80
 
Error: (11/15/2013 11:38:15 PM) (Source: Microsoft-Windows-LocationProvider)(User: NT AUTHORITY)
Description: -2147024883
 
Error: (11/15/2013 11:24:56 PM) (Source: Application Error)(User: )
Description: DefaultTabSearch.exe0.0.0.05252e730DefaultTabSearch.exe0.0.0.05252e730c000000500002c606b801cee22bc6c07b19C:\Program Files (x86)\DefaultTab\DefaultTabSearch.exeC:\Program Files (x86)\DefaultTab\DefaultTabSearch.exe0907d07d-4e1f-11e3-be92-24fd52602204
 
Error: (11/15/2013 07:35:39 PM) (Source: Application Error)(User: )
Description: DefaultTabSearch.exe0.0.0.05252e730DefaultTabSearch.exe0.0.0.05252e730c000000500002c606c401cee20bbdaa17ceC:\Program Files (x86)\DefaultTab\DefaultTabSearch.exeC:\Program Files (x86)\DefaultTab\DefaultTabSearch.exe014ecb09-4dff-11e3-be91-24fd52602204
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.1.29938)
3D Home Architect Design Suite Deluxe 8 (Version: 8.0)
3D Home Architect Home Design Deluxe 6 (Version: 6.00.0000)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Amazon Browser App (Version: 1.0.0.0)
BlueStacks App Player (Version: 0.8.0.2997)
BlueStacks Notification Center (Version: 0.8.0.2997)
Cue Club
DefaultTab (Version: 2.2.8.0)
DefaultTab Chrome (Version: 1.1.25)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dolby Home Theater v4 (Version: 7.2.8000.16)
EatCam Webcam Recorder 5.0 for Yahoo Messenger (Version: 5.0)
Energy Management (Version: 8.0.2.4)
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
Final Draft (Version: 8.0.1.89)
Google Chrome (Version: 31.0.1650.57)
Google Talk (remove only)
Google Update Helper (Version: 1.3.21.165)
Home Designer Suite 8 (Version: 8.4.1.8)
HP Deskjet 1050 J410 series Basic Device Software (Version: 28.0.1313.0)
HP Deskjet 1050 J410 series Help (Version: 140.0.66.66)
HP Deskjet 1050 J410 series Product Improvement Study (Version: 28.0.1313.0)
HP Photo Creations (Version: 1.0.0.7702)
HP Update (Version: 5.003.003.001)
iLivid (Version: 4.0.0.3451)
Intel AppUp(SM) center (Version: 3.6.1.33057.10)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Processor Graphics (Version: 10.18.10.3316)
Intel® Rapid Storage Technology (Version: 11.6.0.1030)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Lenovo EasyCamera (Version: 1.12.824.1)
Lenovo MuteSync (Version: 1.0.10)
Lenovo OneKey Recovery (Version: 8.0.0.1219)
Lenovo PowerDVD10 (Version: 10.0.4310.52)
Lenovo YouCam (Version: 4.1.3127)
McAfee Internet Security (Version: 11.6.511)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)
Mozilla Maintenance Service (Version: 24.0)
Nitro Pro 8 (Version: 8.5.5.2)
Onekey Theater (Version: 3.0.1.0)
Power2Go (Version: 5.6.0.9109)
Qualcomm Atheros Bluetooth Suite (64) (Version: 8.0.0.222)
Qualcomm Atheros Client Installation Program (Version: 10.0)
Realtek Ethernet Controller Driver (Version: 8.2.612.2012)
Realtek High Definition Audio Driver (Version: 6.0.1.6695)
Realtek USB 2.0 Card Reader (Version: 6.1.8400.39030)
Shared C Run-time for x64 (Version: 10.0.0)
Skype Click to Call (Version: 6.13.13771)
Skype™ 6.7 (Version: 6.7.102)
SugarSync Manager (Version: 1.9.61.90905)
Synaptics Pointing Device Driver (Version: 16.3.4.0)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553455) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553323) 32-Bit Edition
Update for Microsoft Outlook Social Connector (KB2583935)
UserGuide (Version: 1.0.0.9)
VLC media player 2.0.7 (Version: 2.0.7)
Windows Driver Package - Lenovo (ACPIVPC) System  (06/15/2012 8.1.0.1) (Version: 06/15/2012 8.1.0.1)
Windows Driver Package - Lenovo (WUDFRd) LenovoVhid  (06/19/2012 10.13.29.733) (Version: 06/19/2012 10.13.29.733)
WinRAR 5.00 Beta 6 (64-bit) (Version: 5.00 Beta 6)
WinZipper (Version: 1.4.8)
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar
YTD Video Downloader 4.5.1 (Version: 4.5.1)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 36%
Total physical RAM: 3956.91 MB
Available physical RAM: 2526.55 MB
Total Pagefile: 7924.91 MB
Available Pagefile: 5589.05 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.03 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows8_OS) (Fixed) (Total:209.42 GB) (Free:20.19 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:25 GB) (Free:22.21 GB) NTFS
4 Drive f: (New Volume) (Fixed) (Total:208.66 GB) (Free:123.68 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\LENOVO
 
Administrator            Guest                    reliance                 
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****
 

Attached Files



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#2 Anshad Edavana

Anshad Edavana

  • BC Advisor
  • 2,805 posts
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  • Gender:Male
  • Location:India
  • Local time:12:57 PM

Posted 21 November 2013 - 12:18 AM

Hi

 

Please follow the below steps.

 

:step1: Update Realtek Ethernet driver.

 

1. Download and save Win8 and Win8.1 Auto Installation Program (SID:1606893) from the below link.

 

    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

 

2. Uninstall Realtek Ethernet Controller Driver (Version: 8.2.612.2012) from the system and reboot.

 

3. Now install the latest version we downloaded.

 

:step2: If the issue continues, please uninstall "McAfee" as a test.

 

There is a known issue exist between "McAfee" and torrent clients. Please uninstall "McAfee" as a test and report whether it helps. After uninstalling it, you should run the official cleaning tool to properly remove it's remnants.

 

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe



#3 flamegold

flamegold
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  • Members
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  • Local time:12:57 PM

Posted 23 November 2013 - 02:18 PM

Thanks for your reply BC Advisor.

 

I tried the first method but no effect. I tried to uninstall Mcafee but it's not uninstalling. I used add or remove programs to uninstall but it opens a page saying navigation failed. I tried simply deleting the files but it says I don't have administrator privileges. and the link you gave also couldn't uninstall Mcafee. what should i do? I though of doing it in safe more but donno how to get into it.

 

Thanks



#4 Anshad Edavana

Anshad Edavana

  • BC Advisor
  • 2,805 posts
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  • Gender:Male
  • Location:India
  • Local time:12:57 PM

Posted 23 November 2013 - 10:43 PM

 

I used add or remove programs to uninstall but it opens a page saying navigation failed.

 

That means "McAfee" installation is corrupted. Please try this way ;

 

1. Download 30 day trial version of "Mcafee" from https://cart.mcafee.com/?&&BasketAction=ADD&PriceID=7247&cid=70125&PkgQty=1&LicPriceID=0&baseOfferId=0&flowId=0

 

2. Run the setup and it will display option to remove existing installation. Follow onscreen instructions to uninstall it.

 

3. Run MCPR to remove the leftovers completely.

 

If that doesn't works, use free live chat support by clicking the link located on the upper right corner. Ask them to help removing corrupted "McAfee" installation and they will help you do that safely.






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