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software restriction policy + no antivirus


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4 replies to this topic

#1 Dawgmom

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Posted 18 November 2013 - 11:41 PM

Hi.

 

Something (a virus / malware) I assume has shut down my AVG and all malware detection softwares. Please assist?

 

Thank you.

 

Event Log Error:

 

Access to C:\Program Files\AVG\AVG2014\avgui.exe has been restricted by your Administrator by location with policy rule {7cf9231a-30e8-4c1e-9d09-315353413545} placed on path C:\Program Files\AVG

 

(and C:\Program Files\"all other malware softs")

 

More Information:

 

AVG alerted me to the virus and I clicked to remove it and rebooted as indicated. However, the AVG icon was gone from the taskbar on reboot and when I attempted to start it from the Start Menu I recieved the error about the software restriction policy not allowing the program (or ANY anti-malware, Hi-Jack this, etc.) to start.

I have used Revo Uninstaller to unistall AVG but What's Running says it's still there and running. I have blocked any AVG entries from accessing the Internet using my Sygate Firewall program.
 

My OS:

WinXP SP3
32 bit
IE 7


Edited by Dawgmom, 19 November 2013 - 02:44 AM.


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#2 Dawgmom

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Posted 19 November 2013 - 05:01 AM

AVG is completely uninstalled - I used their tool - but still cannot run or install AVG, Malware Bytes, etc.

 

Can someone please help me?

 

Thank you.



#3 boopme

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Posted 19 November 2013 - 10:39 AM

Hello Dawgmom

Let's try to run these.. You may need to try using Safe Mode with Networking or downloading them from another computer to a Flash Drive or CD and running from there.

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

    >>>>

    Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.

  • Do not reboot the computer, you will need to run the application again.
  • [/list]

    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
    <-insert any special instructions here for what to uncheck OR remove this line if there are none->
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • .
    .
    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 Dawgmom

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Posted 22 November 2013 - 12:52 PM

Please close this thread. I will post a new request in another forum. Thank you.



#5 boopme

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Posted 22 November 2013 - 01:41 PM

Closed new topic here,

http://www.bleepingcomputer.com/forums/t/515055/windows-update-not-working-after-installing-sp3/#entry3214403
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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