I am brand new person and hope I am doing the right thing here. My daughter and I are bought in college and last week we couldn't access the internet because the pc tower was making a loud clicking sound. So, we tried for about 2 days and just couldn't do anything so I decided to use the disk it came with to try and repair, it wouldn't let me do that, so I tried to restore to an earlier date and it wouldn't let me do that either. I have to restore factory settings which took 2 days to do this. I believe that the disk I have has been infected as well. Before I posted to this forum I looked over your downloads and downloaded "Show hidden" items and another before I decided that I didn't know what I was doing. So, this is how I landed in this forum. I tried to install my hp printer back and it kept giving me a fatal error. I had to go to hp.com and that was the only way I could get my printer installed. Before my re-install I had an antivirus program which didn't catch what ever it was on this computer. Please note that the hidden log show several items that are hidden.