First of all I know that you don't give step by step instructions for password recovery. I accept that.
I've successfully recovered many PC's in the past but this one has me stumped.
It is someone elses PC so I don't know how exactly it got into this shape.
There are 3 Accounts presented on splach screen, GUYS, DOLLS, GUEST.
GUEST account was always blank, GUYS and DOLLS had individual passwords.
It would not log on to GUYS or DOLLS with the passwords I was supplied.
On GUYS Error Is "Unable to log you on because of an account restriction" on GUYS...
And on DOLLS and GUEST "You are required to change your password at first logon".
And of course, empty box is again presented. You can see the ***** as you type.
SO, being really smart and knowing that the Administrator Account was blank I brought up Safe Mode.
Splash Screen there says ADMINISTRATOR, GUYS, DOLLS. Same Results FOR GUYS and DOLLS.
ADMINISTRATOR gives same response as GUYS "Unable to log you on because of an account restriction"
Have used a Password Recovery Tool in the past and also a Password Reset Tool.
Recovery toll showed HASH Totals exactly the same for all 4 accounts and "Blank"
Reset Toll showed the same but used it anyway just to make sure. Same results, same errors.
So downloaded KAV 2010 bootable Tool and ran it. 7 Viruses found, Deleted or quarintined.
Symptoms did not change.
Being adventuresome I brought up the Recovery Console and was able to just hit enter to get into it.
(so Recovery console thinks ADMINISTRATOR has a blank password???)
It's been awhile since I used Recovery Console so tried a couple minor displays, etc.
Prompt says C:/WINDOWS. I could swear that by using CHDIR C: oor CD .. I could get to Root Directory.
Never got me there. Don't know if it matters or not, just thought I'd mention it.
So My problem is that I'd like to fix this for these older folks but need a bit of direction from you folks.
Is it possible I have a Virus or is this just something that Windows has a habit of creating?
Any responses greatly appreciated!!!
Edited by MisterrFixIt, 18 November 2013 - 05:59 PM.