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Critical Help Needed: Dependency Service or group failed to start


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#1 bdeleon

bdeleon

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Posted 18 November 2013 - 03:29 PM

Hi,

 

We have an HP computer with Windows 7 OS system installed on it.  The workstation is where our inventory and ID database resides.  We have a Kaspersky Anti -Virus installed.   It caught a trojan virus and deleted some files.  I have attached a screen shot of the events.

 

Attached File  Capture2.JPG   94.72KB   0 downloads

 

However, as it stands now the Network and Sharing Center in the computer is not able to view any basic network information  :unsure: and has the message "unknown" :scratchhead: .  In addition, it gives the error message  "Dependency service or group failed to start".    Can anyone please assist me with this problem?  Reformatting and reinstalling the computer is not an option.  Any help and guide is highly appreciated. :bowdown:

 

Attached File  Capture1.JPG   42.95KB   0 downloads

 

I've also download and ran some anti malwares softwares, antivirus and scanner reports.  They  are as follows:

 

Farbar Service Scanner

Attached File  FSS.txt   3.69KB   1 downloads

 

Junkware Removal Tool

Attached File  JRT.txt   1.46KB   1 downloads

 

Kaspersky TDSSKiller

Attached File  KasperskyTDSSkiller.txt   97.56KB   0 downloads

 

Root Kill

Attached File  Rkill.txt   3.13KB   0 downloads

 

Malware Byte

Attached File  mbam-log-2013-11-18 (11-17-59).txt   1.9KB   0 downloads

 

RKill

Attached File  Rkill.txt   3.13KB   0 downloads

 

 

Thanks you very much,

bdeleon


Edited by hamluis, 18 November 2013 - 06:49 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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