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Critical Help Needed: Dependency Service or group failed to start

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#1 bdeleon


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  • Local time:09:52 PM

Posted 18 November 2013 - 03:29 PM



We have an HP computer with Windows 7 OS system installed on it.  The workstation is where our inventory and ID database resides.  We have a Kaspersky Anti -Virus installed.   It caught a trojan virus and deleted some files.  I have attached a screen shot of the events.


Attached File  Capture2.JPG   94.72KB   0 downloads


However, as it stands now the Network and Sharing Center in the computer is not able to view any basic network information  :unsure: and has the message "unknown" :scratchhead: .  In addition, it gives the error message  "Dependency service or group failed to start".    Can anyone please assist me with this problem?  Reformatting and reinstalling the computer is not an option.  Any help and guide is highly appreciated. :bowdown:


Attached File  Capture1.JPG   42.95KB   0 downloads


I've also download and ran some anti malwares softwares, antivirus and scanner reports.  They  are as follows:


Farbar Service Scanner

Attached File  FSS.txt   3.69KB   1 downloads


Junkware Removal Tool

Attached File  JRT.txt   1.46KB   1 downloads


Kaspersky TDSSKiller

Attached File  KasperskyTDSSkiller.txt   97.56KB   0 downloads


Root Kill

Attached File  Rkill.txt   3.13KB   0 downloads


Malware Byte

Attached File  mbam-log-2013-11-18 (11-17-59).txt   1.9KB   0 downloads



Attached File  Rkill.txt   3.13KB   0 downloads



Thanks you very much,


Edited by hamluis, 18 November 2013 - 06:49 PM.
Moved from Win 7 to Am I Infected - Hamluis.

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