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Combofix hates Windows7


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#1 heinziten

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Posted 18 November 2013 - 11:53 AM

I used Combofix several times in the past without a problem. Today Idecided to download a new version to be ready for an emergency. I tried to run it, but it comes up with the error message 'invalid OS' in 8 different languages. WHY??

I have a Dell Inspiron running Windows 7 ultimate 64bit.

The only thing differnt now, I upgraded from Home premium to Ultimate.



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#2 quietman7

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Posted 18 November 2013 - 02:02 PM

:step2: ComboFix System Requirements:

Currently, ComboFix is compatible with:
Windows XP - (32 bit only)
Vista and Windows 7 (32-bit and 64-bit).

Note: Although not listed in the Authorized Guide, ComboFix will run on Windows 8 (32-bit and 64-bit).
ComboFix is not compatible with Windows 8.1 yet so you cannot get it to run.

-- if used on Windows 2000, ComboFix will display this message:

W2k_not_supported.png

ComboFix usage, Questions, Help? - Look here

As a general policy, Bleeping Computer does not offer advice on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool. We recommend that people should not be using ComboFix without being advised to do so by a trained expert (see here) who is assisting them deal with a malware problem. When issues arise due to complex malware infections, possible false detections, problems running ComboFix (i.e. stalling, hanging, crashing) or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. When false detections are identified, experts have access to the developer and can report them so he can investigate, confirm and make corrections. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment.

While our policy is not to offer advice on running ComboFix unless we asked someone to run it, we are willing to assist with resolving problems caused after using it and we are certainly willing to help with malware disinfection. If that assistance requires running ComboFix, you will be advised what to do in order to get the tool to run properly or investigate any error messages.

If you need such assistance, please read the "Preparation Guide For Requesting Help" starting at Step 6.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
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#3 heinziten

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Posted 18 November 2013 - 02:41 PM

This is wayyyyyy too much trouble for me. I just use McAfee Stinger - it does the job without jumping through hoops.



#4 quietman7

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Posted 18 November 2013 - 02:55 PM

Sorry you feel that way about our offer to help.

In any case, we wish you good luck in dealing with your malware infection.
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