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Windows 8.1, Chrome or IE crash when system is idle


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#1 Omar Yehia

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Posted 18 November 2013 - 11:46 AM

Link to original post:

http://www.bleepingcomputer.com/forums/t/513922/windows-81-chrome-ie-crash-or-hang-when-system-is-idle/

 

Regards,



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#2 noknojon

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Posted 18 November 2013 - 07:14 PM

Based on what dc3 was looking at -

 

First step - Fully Uninstall Google CHROME - Instructions from their site.

 

1. Make sure extensions are displayed for your files. Here's how:
a. Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
b. Double-click Folder Options.
c. Click View.
d. Make sure the "Hide extensions for known file types" checkbox is Deselected.
 

2. Right-click this link.
3. Click Save Link as and save the file name as remove.reg (Select "All files" as your file type.)
4. Exit Google Chrome completely.
5. Double-click remove.reg on your desktop.
6. In the confirmation window, click Yes.
7. Click OK.
8. Enter the keyboard Windows key +E to open Windows Explorer.
9. In the Windows Explorer window that appears enter one of the following in the address bar:
* Windows XP:%USERPROFILE%\Local Settings\Application Data\Google
=> * Windows Vista/ Windows 7/ Windows 8: %LOCALAPPDATA%\Google
10.Delete the Chrome folder in the directory that opens.

 

Google Chrome should now be uninstalled.

 

Now play for 10 minutes and tell me if you still have the same problems.

 

Thank You -



#3 Omar Yehia

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Posted 18 November 2013 - 07:18 PM

I am not sure i understand, if i remove Google Chrome, then how am i suppose to see if it crashes or not...



#4 noknojon

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Posted 18 November 2013 - 07:24 PM

If the "computer" will not crash, then your main problem was CHROME -

 

This has happened to quite a few systems, since they will not run on Chrome ......

You then use Internet Explorer or something else.

 

Remember that Chrome is just an Add-on program. It is not "required".

 

Thank You -



#5 Omar Yehia

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Posted 18 November 2013 - 07:31 PM

I never said the computer crash, look at the subject it says IE or Chrome will crash not the system, sorry if this was not understood, read the link i posted for more information

Regards,



#6 noknojon

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Posted 18 November 2013 - 07:50 PM

Is this computer Based in USA ??

 

Was this computer Purchased in USA ??

 

These may seem unrelated but these can be the cause due to incorrect settings -



#7 Omar Yehia

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Posted 18 November 2013 - 07:54 PM

No i got it from Dell here in Canada...



#8 noknojon

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Posted 18 November 2013 - 08:42 PM

Please post a snapshot with Speccy for more system details -

How to Publish a snapshot with Speccy <<-- Full Directions Here



#9 Omar Yehia

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Posted 18 November 2013 - 09:08 PM

http://speccy.piriform.com/results/QwZ72OLwrtbPC2Oc2DkPwBa



#10 noknojon

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Posted 18 November 2013 - 09:29 PM

I had a feeling that you may have a HDD problem, and here it is -
ST31000340AS ATA Device
Manufacturer: Seagate
Form Factor: 3.5"
 
Status: 
Warning
Temperature: 27 °C
Temperature Range: OK (less than 50 °C)
 
At this Temperature there should not be any problems showing at all
 
Do you still have a current warranty on this computer that covers Hard Drives ??
This is not shown in red so I found it and pulled it out for you to see.

 

It can not be repaired, just replaced.



#11 Omar Yehia

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Posted 18 November 2013 - 09:36 PM

Interesting... but these hard drives are actually installed by me, from the previous computer and the one you mentioned has my collection of MP3s on it and not the main drive...



#12 noknojon

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Posted 18 November 2013 - 10:20 PM

OK -

You now have 1 job to start with, prior to removal of Chrome ......

Why do you not think that an "Add-on program" can ever cause problems ??

 

Thanks -



#13 noknojon

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Posted 18 November 2013 - 11:45 PM

Well -

I have offered 2 options that should "help" your problem, but it seems you do not wish to follow up on them.

As I am out of direct ideas, here is a 3rd, only if none of those suit you.

 

Follow the instructions in the Preparation Guide starting at Step #6.

 

Post the topic with logs and a brief description of your problems to  Virus, Trojan, Spyware, and Malware Removal Logs forum.

NOT here, and get assistance by the Malware Response Team Experts.

 

Please Use Copy / Paste for your Logs and responses, Do Not Attach any unless your helper requests this.

 

If Help Bot responds to your topic, please follow his Step #1 so the team will be notified.

Average wait time is from 1 to 5 days -

 

Thank You -

P.S.

My version is that you are not infected, from the logs and responses so far, but this is due to hardware and program settings.

But others may find something else -



#14 Omar Yehia

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Posted 19 November 2013 - 12:38 PM

Ok can you please let me know what are my two options, fix my harddrive and uninstall chrome? I don't think i am infected either...






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