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BSOD ntoskrnl.exe (nt+0x75BC0)


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7 replies to this topic

#1 lokeshg

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Posted 18 November 2013 - 10:27 AM

I have been getting BSODs randomly and I am attaching the system info and minidump files here. Can someone help me?

System Info:

windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel® Core™ i5-4570 CPU @ 3.20GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 6384570368 total
VM: 2147352576, free: 1931661312

 

Dump file:

This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xA (0xFFFFF800035EA5B4, 0x2, 0x8, 0xFFFFF800035EA5B4)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



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#2 Anshad Edavana

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Posted 18 November 2013 - 12:33 PM

:welcome: to the forum mate.
 
Please follow the below steps.
 
:step1: Upload the actual crash dump files.
 
You will find the crash dump files inside C:\Windows\Minidump folder. To copy the dumps, disable "User Account Control" first. Otherwise you may receive a permission error. After disabling UAC, copy and zip all the dumps (.dmp files) and create an archive. Either attach the zip with next reply using "More reply options --> Attach files" or use a free file hosting site. 
 
 
:step2: Publish a snapshot of your system using Speccy.
 
"Speccy" is a free tool which can list the hardware specs, temperature status, installed Windows updates, HDD SMART info etc of your system. Please read the below tutorial to know how to use "Speccy" to collect system info.
 
 
Don't paste the output displayed by "Speccy" here. Instead paste the web link it displays.
 
:step3: Minitoolbox log.
 
"Minitoolbox" can list all the installed programs as well as event log errors in your system. Download "Minitoolbox" from the below link.
 
 
 Run the tool and only select the following tick boxes.
 
 
List last 10 Event viewer errors
List installed program
List users, partition and memory size
List Minidumps
 
Now click "Go" and post the output displayed in next reply.

Edited by Anshad Edavana, 18 November 2013 - 12:34 PM.


#3 lokeshg

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Posted 18 November 2013 - 01:13 PM

Attached File  dumps.zip   458.6KB   1 downloads1. I have attached the actual dump files

 

2.speccy link:

http://speccy.piriform.com/results/whIoVDpyAXMpnQntWvL4Tlg

 

3.Output of minitoolbox:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by lokesh gangineni (administrator) on 18-11-2013 at 23:41:04
Running from "C:\Users\lokesh gangineni\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/18/2013 11:33:43 PM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x80070005.

Error: (11/18/2013 11:27:04 PM) (Source: KMPService.exe) (User: )
Description: Socket Error # 11001
Host not found.

Error: (11/18/2013 11:27:02 PM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x80070005.

Error: (11/18/2013 10:53:19 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 25.0.1.5064, time stamp: 0x5282f18a
Faulting module name: mozalloc.dll, version: 25.0.1.5064, time stamp: 0x5282c493
Exception code: 0x80000003
Fault offset: 0x0000119c
Faulting process id: 0x6e8
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (11/18/2013 09:43:46 PM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x80070005.

Error: (11/18/2013 09:43:42 PM) (Source: KMPService.exe) (User: )
Description: Socket Error # 11001
Host not found.

Error: (11/18/2013 08:40:59 PM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x80070005.

Error: (11/18/2013 08:40:58 PM) (Source: KMPService.exe) (User: )
Description: Socket Error # 11001
Host not found.

Error: (11/18/2013 08:26:05 PM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x80070005.

Error: (11/18/2013 07:13:18 PM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x80070005.


System errors:
=============
Error: (11/18/2013 11:38:45 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (11/18/2013 11:38:45 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (11/18/2013 11:34:07 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (11/18/2013 11:34:07 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (11/18/2013 11:34:07 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (11/18/2013 11:34:07 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (11/18/2013 11:34:07 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (11/18/2013 11:34:07 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (11/18/2013 11:33:56 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (11/18/2013 11:33:56 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535


Microsoft Office Sessions:
=========================
Error: (11/18/2013 11:33:43 PM) (Source: Winlogon)(User: )
Description: 0x800700050x00000000

Error: (11/18/2013 11:27:04 PM) (Source: KMPService.exe)(User: )
Description: Socket Error # 11001
Host not found.

Error: (11/18/2013 11:27:02 PM) (Source: Winlogon)(User: )
Description: 0x800700050x00000000

Error: (11/18/2013 10:53:19 PM) (Source: Application Error)(User: )
Description: plugin-container.exe25.0.1.50645282f18amozalloc.dll25.0.1.50645282c493800000030000119c6e801cee47aff2f8293C:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozalloc.dll1de3c1a6-5076-11e3-8758-94de80b0d710

Error: (11/18/2013 09:43:46 PM) (Source: Winlogon)(User: )
Description: 0x800700050x00000000

Error: (11/18/2013 09:43:42 PM) (Source: KMPService.exe)(User: )
Description: Socket Error # 11001
Host not found.

Error: (11/18/2013 08:40:59 PM) (Source: Winlogon)(User: )
Description: 0x800700050x00000000

Error: (11/18/2013 08:40:58 PM) (Source: KMPService.exe)(User: )
Description: Socket Error # 11001
Host not found.

Error: (11/18/2013 08:26:05 PM) (Source: Winlogon)(User: )
Description: 0x800700050x00000000

Error: (11/18/2013 07:13:18 PM) (Source: Winlogon)(User: )
Description: 0x800700050x00000000


CodeIntegrity Errors:
===================================
  Date: 2013-11-07 03:32:43.671
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\dumpfve.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-07 03:32:43.671
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\dumpfve.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-07 03:32:38.710
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\dumpfve.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-07 03:32:38.710
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\dumpfve.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-01 23:44:44.519
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\nvlddmkm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-01 23:44:44.441
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\nvlddmkm.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

µTorrent (Version: 3.3.1.30017)
Activision® (Version: 1.00.0000)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Age of Empires II HD © Microsoft Studios version 1 (Version: 1)
Amnesia - The Dark Descent  (Version: 1.0.0)
Assassin's Creed ® III (Version: 1.00)
Assassins Creed III version 5.1 (Version: 5.1)
Blur™ (Version: 1.00.0000)
Core Temp 1.0 RC5 (Version: 1.0)
Crysis® 2 (Version: 1.0.0.0)
Cyberduck 4.3.1 (11008) (Version: 4.3.1 (11008))
DAEMON Tools Lite (Version: 4.47.1.0337)
Definition Update for Microsoft Office 2013 (KB2760587) 64-Bit Edition
Dishonored version 5.1 (Version: 5.1)
DmC Devil may Cry version 5.1 (Version: 5.1)
Driver Fusion (Version: 1.8)
Driver Genius (Version: 12.0)
Driver Genius Professional Edition (Version: 11.0)
Driver Reviver (Version: 4.0.1.72)
F1 2012
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
Fallen Enchantress Legendary Heroes © Stardock Entertainment version 1 (Version: 1)
Far Cry 3 (Version: 1.01)
FarCry 3 version 5.1 (Version: 5.1)
Final Exam
foobar2000 v1.2.9 (Version: 1.2.9)
Football Manager 2014 (Version: 1)
Free Studio version 2013 (Version: 6.1.11.827)
Geeks3D FurMark 1.11.0
GeForce Experience NvStream Client Components (Version: 1.6.28)
GMATPrep (Version: 2.2.315)
Google Chrome (Version: 31.0.1650.57)
Google Talk Plugin (Version: 4.9.1.16010)
Google Update Helper (Version: 1.3.21.165)
HandBrake 0.9.9.1 (Version: 0.9.9.1)
Intel® Control Center (Version: 1.2.1.1011)
Intel® Management Engine Components (Version: 9.0.0.1323)
Intel® Processor Graphics (Version: 9.18.10.3186)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 3.0.0.66956)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 2.5.1.28)
Intel® Trusted Connect Service Client (Version: 1.27.798.1)
IP Changer 2.0
IP Messenger for Win
KMP Service
LinuxLive USB Creator (Version: 2.8)
LS-USBMX1/2/3 Steering¡­ (Version: 1.00.0000)
Max Payne 3 (Version: 1.0.0.0)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Access MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft DCF MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Excel MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.88.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Groove MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Lync MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Mouse and Keyboard Center (Version: 2.2.173.0)
Microsoft Office 32-bit Components 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Professional Plus 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4420.1017)
Microsoft Office Shared 32-bit MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Word MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
MiniTool Partition Wizard Home Edition 8.0
Mozilla Firefox 25.0.1 (x86 en-US) (Version: 25.0.1)
Mozilla Maintenance Service (Version: 25.0.1)
MP3 Skype Recorder (Version: 3.1.3)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Need for Speed Most Wanted
Nokia Connectivity Cable Driver (Version: 7.1.32.69)
NVIDIA 3D Vision Driver 331.65 (Version: 331.65)
NVIDIA Control Panel 331.65 (Version: 331.65)
NVIDIA GeForce Experience 1.7 (Version: 1.7)
NVIDIA Graphics Driver 331.65 (Version: 331.65)
NVIDIA HD Audio Driver 1.3.26.4 (Version: 1.3.26.4)
NVIDIA Install Application (Version: 2.1002.133.889)
NVIDIA LED Visualizer 1.0 (Version: 1.0)
NVIDIA PhysX (Version: 9.13.0725)
NVIDIA PhysX System Software 9.13.0725 (Version: 9.13.0725)
NVIDIA ShadowPlay 9.3.16 (Version: 9.3.16)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.3165)
NVIDIA Virtual Audio 1.2.9 (Version: 1.2.9)
Outils de vérification linguistique 2013 de Microsoft Office - Français (Version: 15.0.4420.1017)
Picasa 3 (Version: 3.9)
Prototype™ (Version: 1.0)
Python 2.7.5 (64-bit) (Version: 2.7.5150)
Realtek Ethernet Controller Driver (Version: 7.65.1025.2012)
Realtek High Definition Audio Driver (Version: 6.0.1.6873)
Seagate Drive Settings Installer (Version: 1.00.0000)
SeaTools for Windows (Version: 1.2.0.7)
SHIELD Streaming (Version: 1.6.34)
Skype Click to Call (Version: 6.13.13771)
Skype™ 6.9 (Version: 6.9.106)
Sleeping Dogs
Speccy (Version: 1.24)
SumatraPDF (Version: 2.4)
Super Street Fighter IV: Arcade Edition (Version: 1.0.0000.129)
TeraCopy 2.27
The KMPlayer (remove only) (Version: 3.7.0.109)
The Sims™ 3 (Version: 1.0.631)
Tomb Raider version 5.1 (Version: 5.1)
Torchlight II © Runic Games version 1 (Version: 1)
TP-LINK TL-WN781ND Driver (Version: 1.3.1)
TP-LINK Wireless Client Utility (Version: 7.0)
Ubuntu (Version: 12.04.3-rev279)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update for Microsoft Access 2013 (KB2768008) 64-Bit Edition
Update for Microsoft InfoPath 2013 (KB2752078) 64-Bit Edition
Update for Microsoft Lync 2013 (KB2817678) 64-Bit Edition
Update for Microsoft Lync 2013 (KB2825630) 64-Bit Edition
Update for Microsoft Office 2013 (KB2726954) 64-Bit Edition
Update for Microsoft Office 2013 (KB2726996) 64-Bit Edition
Update for Microsoft Office 2013 (KB2738038) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760224) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760242) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760257) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760267) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760539) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760553) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760610) 64-Bit Edition
Update for Microsoft Office 2013 (KB2767845) 64-Bit Edition
Update for Microsoft Office 2013 (KB2768016) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817309) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817311) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817314) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817316) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817490) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817626) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817640) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827225) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827230) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827239) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837643) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837649) 64-Bit Edition
Update for Microsoft OneNote 2013 (KB2837642) 64-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2726947) 64-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2817625) 64-Bit Edition
Update for Microsoft Project 2013 (KB2767859) 64-Bit Edition
Update for Microsoft Publisher 2013 (KB2752097) 64-Bit Edition
Update for Microsoft SkyDrive Pro (KB2837652) 64-Bit Edition
Update for Microsoft Visio 2013 (KB2752018) 64-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2768338) 64-Bit Edition
Update for Microsoft Word 2013 (KB2817631) 64-Bit Edition
Update for Microsoft Word 2013 (KB2837630) 64-Bit Edition
Uplay (Version: 2.0)
Virtua Tennis 4™ (Version: 1.0.0000.130)
VLC media player 2.1.0 (Version: 2.1.0)
WhoCrashed 4.02
Winamp (Version: 5.65 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
WinRAR 5.00 beta 8 (64-bit) (Version: 5.00.8)

========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 6088.8 MB
Available physical RAM: 4176.37 MB
Total Pagefile: 12177.6 MB
Available Pagefile: 9956.61 MB
Total Virtual: 4095.88 MB
Available Virtual: 3959.82 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:1699.78 GB) (Free:606.99 GB) NTFS

========================= Users: ========================================

User accounts for \\CAMPNOU

Administrator            Guest                    lokesh gangineni         
UpdatusUser              


**** End of log ****
 



#4 Anshad Edavana

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Posted 18 November 2013 - 02:41 PM

Hi 

 

Thanks for providing the requested info. Currently i am out of home. I will take a look at the dumps once i get back.



#5 Anshad Edavana

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Posted 19 November 2013 - 12:25 AM

Hi

 

Crash dumps shows varying stop codes and almost all of them blames legit Windows files as the reason behind the crashes. This is typically a sign of memory related issues so our first step is nothing but diagnosing  the memory modules using the free tool "Memtest86+". Please read instructions from the link to do that.

 

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

You should run at least 7 -10 passes with memtest for an accurate result ( seven is the recommended minimum. More is better). You can stop the test immediately even if a single error is found.  

 

 

After completing the test, take a screen shot with a digital am or cellphone and post with the next reply.



#6 lokeshg

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Posted 19 November 2013 - 10:50 AM

Hi,
Thanks for the reply. I'll run the memtest with 7 passes overnight and post the results tomorrow morning.



#7 lokeshg

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Posted 19 November 2013 - 07:18 PM

I ran memtest for 7 passes and found no error.Attached File  Photo0121_cp.jpg   15.72KB   0 downloads



#8 Anshad Edavana

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Posted 20 November 2013 - 02:53 AM

Hi

 

Since the memory test came clean, probably the modules are fine. So your issue could be caused by some rogue driver. Please try the below steps.

 

:step1: Uninstall "Daemon Tools".

 

"Daemon Tools" is a known problematic software and we should remove it at least as a test . First uninstall "Daemon Tools" from "Control Panel --> Programs" and reboot the system. Then download and run "SPTD" removal tool from the below link.

 

http://www.duplexsecure.com/download/SPTDinst-v186-x64.exe

 

Run the tool and press the "Uninstall" button to remove SPTD (if not grayed out). Once the issue is resolved, i can recommend alternative ISO mounting tools which are not problematic.

 

:step2: Downgrade "Nvidia" display driver.

 

A majority of the crash dumps are happened when the system is doing graphic related tasks. Let us try downgrading the driver to a known stable version as a test.

 

1. Uninstall Nvidia components like 3D Vision , Physx , Nvidia update etc first and uninstall the display driver at last. Reboot the machine when all components are uninstalled.

 

2. Download the below version of the driver. It's a bit old but so far the most stable version released in this year.

 

    http://www.nvidia.com/download/driverResults.aspx/59641/en-us

 

3. Run the setup and choose "Custom" . Now deselect everything except "Nvidia display driver" and "Physx".  Also put a tick mark on "Perform a clean installation"

 

    cleaninstallnvidia.jpg 

 

 

Now test and report how the system works. If the issue coninues, please upload latest crash dumps with next reply.






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