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8 replies to this topic

#1 markp


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  • Local time:06:41 AM

Posted 18 November 2013 - 12:37 AM

I am careful not to accept toolbars when infrequently getting a new program, but this has popped up, fbdownloader. I have run malwarebytes, and sypware and it is still there.  Fbdownloader does not show up in the add remove list.  I have Windows XP on a laptop.  Using microsoft essentials.  Thanks for the help. 


You guys were kind enough to offer assistance quickly  on november 4,  but I didn't realize it and missed the cut off date. could we start over , and I will check daily for replies.  The problem is still present. thanks!!!


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#2 HelpBot


    Bleepin' Binary Bot

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Posted 23 November 2013 - 12:40 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:


step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/514578 <<< CLICK THIS LINK

If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.


step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.


We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 markp

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  • Local time:06:41 AM

Posted 25 November 2013 - 08:11 AM

I have a Toshiba laptop, and the problem is a "fbdownloader" that snuck in through software somehow, don't remember leaving any box unchecked to avoid accepting a toolbar or search engine.  the term that shows up in the browser is searchqm   so I will start the DDS check and send it to you. thanks.

#4 nasdaq


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Posted 25 November 2013 - 10:47 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

Download DDS by sUBs from one of the following links, if you no longer have it available. Save it to your desktop.

1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)
2: DDS.pif

Double click on the DDS icon, allow it to run.
A small box will open, with an explanation about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.


Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.

Third party programs if not up to date can be the cause of infiltration an infection.

Please restart the computer before running this security check.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.

Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.

#5 markp

  • Topic Starter

  • Members
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  • Local time:06:41 AM

Posted 25 November 2013 - 05:22 PM

thanks for the reply. here are the results:


security check


 Results of screen317's Security Check version 0.99.77 
 Windows XP Service Pack 3 x86  
 Internet Explorer 8 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Microsoft Security Essentials  
 Antivirus up to date! 
`````````Anti-malware/Other Utilities Check:`````````
 Spybot - Search & Destroy
 Malwarebytes Anti-Malware version 
 Adobe Flash Player  11.9.900.117 
 Adobe Reader XI 
 Mozilla Firefox (25.0)
 Google Chrome 30.0.1599.101 
 Google Chrome 31.0.1650.57 
````````Process Check: objlist.exe by Laurent```````` 
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
 Spybot Teatimer.exe is disabled!
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 23% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````



# AdwCleaner v3.013 - Report created 25/11/2013 at 14:04:40
# Updated 24/11/2013 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Mark - MARK
# Running from : C:\Documents and Settings\Mark\My Documents\Downloads\AdwCleaner (1).exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Found : C:\Documents and Settings\Mark\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\gbmdkmlcnbapgegninelmjbfibaghdmk
Folder Found C:\Documents and Settings\Mark\Application Data\Snz

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\Google\Chrome\Extensions\gbmdkmlcnbapgegninelmjbfibaghdmk
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Found : HKCU\Software\OfferMosquito
Key Found : HKCU\Software\Protector
Key Found : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
Key Found : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Found : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\MyPC Backup
Key Found : HKLM\Software\Uniblue
Value Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [Snoozer]

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.18702

Setting Found : HKCU\Software\Microsoft\Internet Explorer\Main [Start Page] - hxxp://searchqm.com/?channel=msus200fbdgy6

-\\ Mozilla Firefox v25.0 (en-US)

[ File : C:\Documents and Settings\Mark\Application Data\Mozilla\Firefox\Profiles\vvjbr2sf.default\prefs.js ]

Line Found : user_pref("aol_toolbar.aolmail.address", "");
Line Found : user_pref("aol_toolbar.aolmail.count", "0");
Line Found : user_pref("aol_toolbar.aolmail.id", "value");
Line Found : user_pref("aol_toolbar.aolmail.imagelist.layout", "empty");
Line Found : user_pref("aol_toolbar.aolmail.popup.autoclose", "true");
Line Found : user_pref("aol_toolbar.aolmail.user", "");
Line Found : user_pref("aol_toolbar.buttons.layout", "mapquest_40872;ebay_46278;netflix_46519;techcrunch_47552;radio_46530;");
Line Found : user_pref("aol_toolbar.calendar.date", "{system.date.timestamp}");
Line Found : user_pref("aol_toolbar.calendar.displaydate", "{system.date.locale}");
Line Found : user_pref("aol_toolbar.calendar.timestamp", "1384066245749");
Line Found : user_pref("aol_toolbar.curtain.congrats", "curtain");
Line Found : user_pref("aol_toolbar.firsttime.showwindow", false);
Line Found : user_pref("aol_toolbar.guid", "{AB61CA99-9B44-284D-6AC6-E77709FD7724}");
Line Found : user_pref("aol_toolbar.historybutton.active", true);
Line Found : user_pref("aol_toolbar.historybutton.enabled", true);
Line Found : user_pref("aol_toolbar.historybutton.ignoreids", "");
Line Found : user_pref("aol_toolbar.install.distroid", "aol");
Line Found : user_pref("aol_toolbar.install.lastTbVersion", "");
Line Found : user_pref("aol_toolbar.install.lid", "hyplognew00000010");
Line Found : user_pref("aol_toolbar.install.mtmhp", "txtlnkusaolp00000051");
Line Found : user_pref("aol_toolbar.install.ncid", "");
Line Found : user_pref("aol_toolbar.install.sethomepage", "0");
Line Found : user_pref("aol_toolbar.install.setsearch", "0");
Line Found : user_pref("aol_toolbar.install.type", "new");
Line Found : user_pref("aol_toolbar.metrics.activestampdate", "10");
Line Found : user_pref("aol_toolbar.metrics.activestampmonth", "10");
Line Found : user_pref("aol_toolbar.metrics.activestampyear", "2013");
Line Found : user_pref("aol_toolbar.metrics.log", false);
Line Found : user_pref("aol_toolbar.metrics.originalDate", "9");
Line Found : user_pref("aol_toolbar.metrics.originalHours", "5");
Line Found : user_pref("aol_toolbar.metrics.originalMinutes", "0");
Line Found : user_pref("aol_toolbar.metrics.originalMonth", "11");
Line Found : user_pref("aol_toolbar.metrics.originalSeconds", "0");
Line Found : user_pref("aol_toolbar.metrics.originalYear", "2013");
Line Found : user_pref("aol_toolbar.relatednews.enabled", false);
Line Found : user_pref("aol_toolbar.remote.config.js", "");
Line Found : user_pref("aol_toolbar.remote.historyconfig.js", "");
Line Found : user_pref("aol_toolbar.remote.publish.xml", "1384066245726");
Line Found : user_pref("aol_toolbar.remote.searchterm.js", "");
Line Found : user_pref("aol_toolbar.rtw.active", false);
Line Found : user_pref("aol_toolbar.search.button", true);
Line Found : user_pref("aol_toolbar.search.cid", "09-11-2013");
Line Found : user_pref("aol_toolbar.search.instd", "5EDAB2093F414A7A8FFAC8DE76CB5933");
Line Found : user_pref("aol_toolbar.search.oid", "09-11-2013");
Line Found : user_pref("aol_toolbar.search.placement", "right");
Line Found : user_pref("aol_toolbar.search.populateoncomplete", false);
Line Found : user_pref("aol_toolbar.search.savehistory", false);
Line Found : user_pref("aol_toolbar.search.searchtype", "web");
Line Found : user_pref("aol_toolbar.search.source", "TB50CL-ff");
Line Found : user_pref("aol_toolbar.searchprotection.enabled", true);
Line Found : user_pref("aol_toolbar.skin.custom", false);
Line Found : user_pref("aol_toolbar.uninstallreset", "3");
Line Found : user_pref("aol_toolbar.upgrade.showwindow", false);
Line Found : user_pref("aol_toolbar.weather.condition", "29_n");
Line Found : user_pref("aol_toolbar.weather.degc", "9");
Line Found : user_pref("aol_toolbar.weather.degf", "48");
Line Found : user_pref("aol_toolbar.weather.degrees", "F");
Line Found : user_pref("aol_toolbar.weather.lastupdate", "");
Line Found : user_pref("aol_toolbar.weather.locationid", "USNY0996");
Line Found : user_pref("aol_toolbar.weather.zipcode", "10006");
Line Found : user_pref("aol_toolbar.widgets.layout", "aolmail,calendar,weather");
Line Found : user_pref("aol_toolbar.widgets.log", false);
Line Found : user_pref("aol_toolbar.widgets.timestamp", "1383975422339");
Line Found : user_pref("aol_toolbar.widgets.version", "");

-\\ Google Chrome v31.0.1650.57

[ File : C:\Documents and Settings\Mark\Local Settings\Application Data\Google\Chrome\User Data\Default\preferences ]

Found : homepage
Found : icon_url
Found : search_url
Found : urls_to_restore_on_startup


AdwCleaner[R0].txt - [15519 octets] - [20/09/2013 12:41:12]
AdwCleaner[R1].txt - [6487 octets] - [25/11/2013 14:04:40]
AdwCleaner[S0].txt - [15917 octets] - [20/09/2013 13:33:52]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [6608 octets] ##########




Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Microsoft Windows XP x86
Ran by Mark on Mon 11/25/2013 at 16:34:40.65


~~~ Services


~~~ Registry Values


~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\aol toolbar
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-842925246-790525478-1417001333-1003\Software\sweetim
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\aol toolbar
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\firstsearch
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{94A1A2BA-1530-4DCE-BC52-A134C2D032A6}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{E86D7AA2-EECC-4449-9E52-B48F07C73F9A}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3EF64538-8B54-4573-B48F-4D34B0238AB2}


~~~ Files


~~~ Folders

Successfully deleted: [Folder] "C:\Documents and Settings\All Users\application data\aol toolbar"
Successfully deleted: [Folder] "C:\Documents and Settings\Mark\Local Settings\Application Data\aol toolbar"
Successfully deleted: [Folder] "C:\Program Files\aol toolbar"


~~~ FireFox

Successfully deleted: [Folder] C:\Documents and Settings\Mark\Application Data\mozilla\firefox\profiles\vvjbr2sf.default\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1}
Successfully deleted: [Folder] C:\Documents and Settings\Mark\Application Data\mozilla\firefox\profiles\vvjbr2sf.default\extensions\{a131ab52-77f3-4bd7-acc7-e2dfdfd298f0}
Successfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions\\{a131ab52-77f3-4bd7-acc7-e2dfdfd298f0}



Scan was completed on Mon 11/25/2013 at 16:39:43.95
End of JRT log




DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by Mark at 16:48:48 on 2013-11-25
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.3062.2140 [GMT -5:00]
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
============== Running Processes ================
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Program Files\Google\Update\\GoogleCrashHandler.exe
C:\Program Files\Common Files\AOL\1373096977\ee\AOLSoftware.exe
C:\Program Files\Spybot - Search & Destroy 2\SDTray.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\real\realplayer\update\realsched.exe
C:\Documents and Settings\Mark\Application Data\Spotify\Spotify.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Documents and Settings\Mark\Application Data\Spotify\Data\SpotifyWebHelper.exe
C:\Program Files\PdaNet for Android\PdaNetPC.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\LSI SoftModem\agrsmsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Motorola\MotoConnectService\MotoConnectService.exe
C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\Program Files\Spybot - Search & Destroy 2\SDFSSvc.exe
C:\Program Files\Motorola\MotoConnectService\MotoConnect.exe
C:\Program Files\Spybot - Search & Destroy 2\SDUpdSvc.exe
C:\Documents and Settings\Mark\Application Data\Spotify\Data\SpotifyHelper.exe
C:\Documents and Settings\Mark\Application Data\Spotify\Data\SpotifyHelper.exe
C:\Documents and Settings\Mark\Application Data\Spotify\Data\SpotifyHelper.exe
C:\Documents and Settings\Mark\Application Data\Spotify\Data\SpotifyHelper.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\RealNetworks\RealDownloader\recordingmanager.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com
BHO: SnagIt Toolbar Loader: {00C6482D-C502-44C8-8409-FCE54AD9C208} - c:\program files\techsmith\snagit 9\SnagItBHO.dll
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\ie\rndlbrowserrecordplugin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.9012.1008\swg.dll
TB: AOL Toolbar: {BA00B7B1-0351-477A-B948-23E3EE5A73D4} -
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: AOL Toolbar: {ba00b7b1-0351-477a-b948-23e3ee5a73d4} -
TB: SnagIt: {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - c:\program files\techsmith\snagit 9\SnagItIEAddin.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Spotify] "c:\documents and settings\mark\application data\spotify\Spotify.exe" /uri spotify:autostart
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [Spotify Web Helper] "c:\documents and settings\mark\application data\spotify\data\SpotifyWebHelper.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [EPSON NX410 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fatifca.exe /fu "c:\windows\temp\E_S17D.tmp" /EF "HKCU"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [HostManager] c:\program files\common files\aol\1373096977\ee\AOLSoftware.exe
mRun: [SDTray] "c:\program files\spybot - search & destroy 2\SDTray.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe"  -osboot
mRun: [StorageGuard] "c:\program files\recordnow max platinum\storageguard\sgtray.exe" /r
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
dRunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N
dRunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N
StartupFolder: c:\docume~1\mark\startm~1\programs\startup\pdanet~1.lnk - c:\program files\pdanet for android\PdaNetPC.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:323
uPolicies-Explorer: NoDriveAutoRun = dword:67108863
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Search Image on TinEye - c:\documents and settings\mark\my documents\tineye ie plugin\TinEye.js
IE: {6b738d8d-8301-4dc3-8b23-950bb9505577} - c:\program files\youtube2mp3\iexplore.htm
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
TCP: NameServer =
TCP: Interfaces\{49CCA13E-0402-4C5A-BDF5-4538373D0907} : DHCPNameServer =
Notify: igfxcui - igfxdev.dll
SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\31.0.1650.57\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
================= FIREFOX ===================
FF - ProfilePath - c:\documents and settings\mark\application data\mozilla\firefox\profiles\vvjbr2sf.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.aol.com/?mtmhp=txtlnkusaolp00000051
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlhtml5videoshim.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlpepperflashvideoshim.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\npdlplugin.dll
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\program files\real\realplayer\netscape6\nprpplugin.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_9_900_117.dll
FF - ExtSQL: 1969-12-31 19:00; {7affbfae-c4e2-4915-8c0f-00fa3ec610a1}; c:\documents and settings\mark\application data\mozilla\firefox\profiles\vvjbr2sf.default\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1}
============= SERVICES / DRIVERS ===============
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2013-1-20 214696]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2013-5-23 119056]
R2 MotoConnect Service;MotoConnect Service;c:\program files\motorola\motoconnectservice\MotoConnectService.exe [2010-6-24 91456]
R2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;c:\program files\realnetworks\realdownloader\rndlresolversvc.exe [2013-8-14 39056]
R2 SDScannerService;Spybot-S&D 2 Scanner Service;c:\program files\spybot - search & destroy 2\SDFSSvc.exe [2013-7-8 1817560]
R2 SDUpdateService;Spybot-S&D 2 Updating Service;c:\program files\spybot - search & destroy 2\SDUpdSvc.exe [2013-7-8 1033688]
R3 NETwLx32;    Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows XP 32 Bit;c:\windows\system32\drivers\NETwLx32.sys [2013-7-5 6609920]
R3 pneteth;PdaNet Broadband;c:\windows\system32\drivers\pneteth.sys [2013-10-28 13440]
S2 SDWSCService;Spybot-S&D 2 Security Center Service;c:\program files\spybot - search & destroy 2\SDWSCSvc.exe [2013-7-8 171928]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2013-7-5 1691480]
S3 motandroidusb;Mot ADB Interface Driver;c:\windows\system32\drivers\motoandroid.sys [2013-10-28 25856]
=============== Created Last 30 ================
2013-11-25 21:34:37 -------- d-----w- c:\windows\ERUNT
2013-11-25 18:50:09 -------- d-----w- c:\documents and settings\all users\application data\EPSON
2013-11-25 18:49:52 86528 ----a-w- c:\windows\system32\E_FLBFCA.DLL
2013-11-25 18:49:52 78848 ----a-w- c:\windows\system32\E_FD4BFCA.DLL
2013-11-25 18:49:15 342016 ----a-w- c:\windows\system32\eswiaud.dll
2013-11-25 11:41:16 7772552 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{256927b0-3c8f-43e4-922c-1f29a93d54c8}\mpengine.dll
2013-11-24 06:54:56 7772552 ------w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2013-11-04 20:07:15 14592 -c--a-w- c:\windows\system32\dllcache\kbdhid.sys
2013-11-04 20:07:15 14592 ----a-w- c:\windows\system32\drivers\kbdhid.sys
2013-10-28 11:15:00 13440 ----a-w- c:\windows\system32\drivers\pneteth.sys
2013-10-28 11:14:55 -------- d-----w- c:\program files\PdaNet for Android
2013-10-28 11:11:54 14640 ------w- c:\windows\system32\spmsgXP_2k3.dll
2013-10-28 11:11:12 -------- d-----w- c:\program files\Motorola
2013-10-28 11:11:01 25856 ----a-w- c:\windows\system32\drivers\motoandroid.sys
2013-10-28 11:11:01 1112288 ----a-w- c:\windows\system32\wdfcoinstaller01007.dll
2013-10-28 11:10:45 -------- d-----w- c:\program files\common files\Motorola Shared
==================== Find3M  ====================
2013-11-19 10:21:30 230048 ------w- c:\windows\system32\MpSigStub.exe
2013-11-09 06:13:23 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-11-09 06:13:22 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-10-13 07:25:38 920064 ----a-w- c:\windows\system32\wininet.dll
2013-10-13 07:25:08 43520 ----a-w- c:\windows\system32\licmgr10.dll
2013-10-13 07:25:02 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2013-10-13 07:24:17 18944 ----a-w- c:\windows\system32\corpol.dll
2013-10-13 06:57:59 385024 ----a-w- c:\windows\system32\html.iec
2013-10-12 15:56:19 278528 ----a-w- c:\windows\system32\oakley.dll
2013-10-09 13:12:48 287744 ----a-w- c:\windows\system32\gdi32.dll
2013-10-07 10:59:21 603136 ----a-w- c:\windows\system32\crypt32.dll
2013-10-05 01:14:01 7168 ----a-w- c:\windows\system32\xpsp4res.dll
2013-09-27 14:53:06 214696 ----a-w- c:\windows\system32\drivers\MpFilter.sys
2013-09-23 03:39:15 9200 ------w- c:\windows\system32\drivers\cdralw2k.sys
2013-09-23 03:39:15 9072 ------w- c:\windows\system32\drivers\cdr4_xp.sys
2013-09-23 03:39:15 45200 ----a-w- c:\windows\system32\drivers\PxHelp20.sys
2013-09-23 03:39:03 59888 ------w- c:\windows\system32\pxwma.dll
2013-09-23 02:27:43 499712 ----a-w- c:\windows\system32\msvcp71.dll
2013-09-23 02:27:43 348160 ----a-w- c:\windows\system32\msvcr71.dll
2013-08-29 01:31:44 1878656 ----a-w- c:\windows\system32\win32k.sys
============= FINISH: 16:49:27.89 ===============

#6 nasdaq


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Posted 26 November 2013 - 09:06 AM

The logs are clean.

Any remaining issues?

#7 markp

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Posted 26 November 2013 - 05:30 PM

It appears that when I log on now there is no re-direct. it goes to google properly each time. I think you have done it.  Which program do you think was most helpful in getting rid of the downloader??  Thanks.

#8 nasdaq


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Posted 27 November 2013 - 08:32 AM

With Pop-ups and or redirect you should run AdwCleaner and the Junk Removal tools.
Both tools get updated often so always run the latest version.

If all is well:

Time for some housekeeping
  • The following will implement some cleanup procedures as well as reset System Restore points:
  • Click Start > Run and copy/paste the following bold text into the Run box and click OK:
  • ComboFix /Uninstall

Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend:

If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Malwarebytes Anti-Malware (MBAM)
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here.
Please Note: Only the paid for version has real time capabilities.

A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system.

In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful add-ons that can protect you from possible risks:
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,
  • ScriptNo a popular Google Chrome addon.
For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.

#9 nasdaq


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Posted 03 December 2013 - 09:41 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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