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No services start


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#1 jerbear64

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Posted 17 November 2013 - 07:18 PM

My friend has a Windows 8.1 HP laptop. He restarted it one day to find a message about LogonUI.exe unable to read memory. No other services start either. We can't System Restore due to this error. He wants to avoid a factory reset however.
Any suggestions?

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#2 cryptodan

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Posted 17 November 2013 - 07:52 PM

What happened prior to this?

#3 jerbear64

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Posted 17 November 2013 - 08:06 PM

He installed Java 7 Update 45, WildTangent, and a program named USB 2.0 Grabber. I think the latter is the issue. I went into the Services window to find that nearly every service was stopped and disabled, and can not be started back up. I have uninstalled USB2.0 Grabber via Revo Uninataller, but the issue still stands.

#4 cryptodan

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Posted 17 November 2013 - 09:00 PM

ADW Cleaner


Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


#5 jerbear64

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Posted 17 November 2013 - 09:29 PM

My friend has decided to call HP, but if that doesn't work I see him Wednesday and will try the above. He doesn't have Internet due to this issue, but I'll bring in the files on my flash drive.






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