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Bluescreen upon start-up


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#1 Jskillman88

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Posted 17 November 2013 - 06:19 PM

I'm currently working on a friend-of-the-family's laptop, but it's having some serious issues. It bluescreens as soon as it tries to start windows. I tried safe mode, but encountered the same problem. I also tried a linux boot disc ( "Wary Puppy" if I recall, worked okay for me once before) but that didn't work either.

 

I wrote down what appeared to be the pertinent information from one of the bluescreens, if that's any help.

 

mcupdate.dll

PAGE_FAULT_IN_NONPAGED_AREA

 

STOP: 0x00000050 (0xABDFA000, 0x00000000, 0x82478034, 0x00000002)

 

mcupdate.dll - Adress 82478034 base at 82477000, Datestamp 45496cfa

 

 

So, is there some method to get it to turn on, or is it completely shot?



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#2 MrBruce1959

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Posted 18 November 2013 - 12:08 AM

Hello and welcome to Bleeping Computer.

 

You came to the right place for assistance and I for one will try my best to help you resolve this problem and I am sure other members here at BC are more then  willing to chime in with what they know and help me out. :thumbup2:

 

Let's start off with what is the make and model number of this computer we are currently working on here and what version of Windows is this?

 

Thanks in advance for this information.

 

Bruce.


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#3 coxchris

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Posted 18 November 2013 - 06:40 PM

that error indicates a virus scanner called  MacAfee   VirusScan Enterprise

 

Is the laptop under an IT administration of a business or a educational institution?. They use Enterprise programs and they are centralize managing. 


Edited by coxchris, 18 November 2013 - 06:43 PM.

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