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is it safe to uninstall combofix if your computer is infected?


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#1 zeezzz

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Posted 17 November 2013 - 06:19 AM

my computer is showing odd behaviour,menus keep blinking and it is difficult to watch a video because it gets forwarded on its own.suspecting a virus infection,i used combofix without supervision.however the problems i had earlier persists.is it safe to uninstall combofix without taking any action?



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#2 quietman7

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Posted 17 November 2013 - 09:19 AM

Since you already ran Combofix due to malware infection, its log should be thoroughly reviewed by trained experts in order to ascertain what was detected/removed and what malware you're dealing with. A log should have been created and saved to the root directory, usually C:\ComboFix.txt.

If I provide instructions on how to remove ComboFix, all that information will be lost and make it more difficult to disinfect your computer.

Please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.
When you have done that, start a new topic and post the required logs to include your ComboFix log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
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#3 zeezzz

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Posted 17 November 2013 - 10:17 AM

thanks for the help. i've posted in the above forum the required logs.

http://www.bleepingcomputer.com/forums/t/514492/infected-with-unknown-virus/



#4 quietman7

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Posted 17 November 2013 - 04:09 PM


You're welcome.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck with your log.
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