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FunWebProducts Spyware Infection


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6 replies to this topic

#1 Dragonsen

Dragonsen

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Posted 17 November 2013 - 04:37 AM

Slowly but surely I am getting throgh all of my computers. Really cannot wait for a slot to open up for the training program. Anyway, I'm getting things updated on the kids' pc. Ran malwarebytes and found a few items of concern. All of them were related to FunWebProducts, whatever that is. They were deleted but not sure if anything was left behind. I've updated Comodo Firewall and Microsoft Security Essentials. Here is the DDS log.

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by Phanes at 2:14:06 on 2013-11-17
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.2046.1236 [GMT -7:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
FW: COMODO Firewall *Enabled*
.
============== Running Processes ================
.
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\SCardSvr.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_state.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\msdtc.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Intel\NCS\Sync\NetSvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\WINDOWS\System32\locator.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\WINDOWS\System32\dllhost.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\NVIDIA Corporation\NVIDIA Update Core\nvtmru.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\WINDOWS\System32\dmadmin.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\FileHippo.com\UpdateChecker.exe
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k NetworkService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://www.dell.com
mSearchAssistant = hxxp://www.google.com/ie
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\ie\rndlbrowserrecordplugin.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - <orphaned>
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [FileHippo.com] "c:\program files\filehippo.com\UpdateChecker.exe" /background
mRun: [AS00_WN311B] c:\program files\netgear\wn311b\utility\WN311B.exe -hide
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [TkBellExe] "c:\program files\real\realone player\update\realsched.exe"  -osboot
mRun: [Nvtmru] "c:\program files\nvidia corporation\nvidia update core\nvtmru.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [nwiz] c:\program files\nvidia corporation\nview\nwiz.exe /installquiet
mRun: [COMODO Internet Security] c:\program files\comodo\comodo internet security\cistray.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
dRun: [ALUAlert] c:\program files\symantec\liveupdate\ALUNotify.exe
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
dRunOnce: [RunNarrator] Narrator.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - <orphaned>
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {33564D57-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1339305475140
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - hxxp://download.abacast.com/download/files/abasetup145.cab
TCP: NameServer = 10.12.5.55
TCP: Interfaces\{A1306080-9344-4D52-90B1-3FB6E0878C5E} : NameServer = 156.154.70.22,156.154.71.22
TCP: Interfaces\{A1306080-9344-4D52-90B1-3FB6E0878C5E} : DHCPNameServer = 10.12.5.55
TCP: Interfaces\{DABDAE63-C3F2-4B58-BE05-1750F1D63685} : NameServer = 69.20.128.5,69.20.129.5
Notify: AtiExtEvent - Ati2evxx.dll
Notify: LMIinit - LMIinit.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\phanes\application data\mozilla\firefox\profiles\1jzq8xlo.default\
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlchromebrowserrecordext.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlhtml5videoshim.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlpepperflashvideoshim.dll
FF - plugin: c:\documents and settings\all users\application data\realnetworks\realdownloader\browserplugins\npdlplugin.dll
FF - plugin: c:\documents and settings\phanes\application data\mozilla\firefox\profiles\1jzq8xlo.default\extensions\logmeinclient@logmein.com\plugins\npRACtrl.dll
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.3.21.165\npGoogleUpdate3.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: c:\program files\real\realone player\netscape6\nppl3260.dll
FF - plugin: c:\program files\real\realone player\netscape6\nprpplugin.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_9_900_152.dll
FF - ExtSQL: 2013-11-08 00:41; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - ExtSQL: 2013-11-16 22:15; LogMeInClient@logmein.com; c:\documents and settings\phanes\application data\mozilla\firefox\profiles\1jzq8xlo.default\extensions\LogMeInClient@logmein.com
.
============= SERVICES / DRIVERS ===============
.
R0 atiide;atiide;c:\windows\system32\drivers\atiide.sys [2012-6-10 3456]
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2012-8-30 214696]
R1 cmderd;COMODO Internet Security Eradication Driver;c:\windows\system32\drivers\cmderd.sys [2013-9-24 15704]
R1 cmdGuard;COMODO Internet Security Driver;c:\windows\system32\drivers\cmdGuard.sys [2013-9-24 587864]
R1 cmdHlp;COMODO Internet Security Helper Driver;c:\windows\system32\drivers\cmdhlp.sys [2013-9-24 30552]
R1 MpKslafee53aa;MpKslafee53aa;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{59c75fcd-6440-44ff-9127-c8797d3adbd9}\MpKslafee53aa.sys [2013-11-16 40392]
R2 cmdAgent;COMODO Internet Security Helper Service;c:\program files\comodo\comodo internet security\cmdagent.exe [2013-10-20 4832192]
R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2012-5-11 375120]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2012-4-2 13624]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2012-6-9 47640]
R2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;c:\program files\realnetworks\realdownloader\rndlresolversvc.exe [2012-11-29 38608]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 AWINDIS5;AWINDIS5 Protocol Driver;c:\windows\system32\AWINDIS5.SYS [2012-6-9 16194]
S3 cmdvirth;COMODO Virtual Service Manager;c:\program files\comodo\comodo internet security\cmdvirth.exe [2013-9-24 131288]
S3 NPF;Netgroup Packet Filter;c:\windows\system32\drivers\npf.sys --> c:\windows\system32\drivers\npf.sys [?]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-7-20 754856]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]
.
=============== Created Last 30 ================
.
2013-11-17 05:39:21    --------    d-----w-    C:\Backup
2013-11-17 05:29:57    40392    ----a-w-    c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{59c75fcd-6440-44ff-9127-c8797d3adbd9}\MpKslafee53aa.sys
2013-11-17 04:12:30    --------    d-----w-    c:\documents and settings\phanes\Tracing
2013-11-17 02:32:21    --------    d-----w-    c:\documents and settings\phanes\local settings\application data\Google
2013-11-17 01:56:44    --------    d-sh--w-    c:\documents and settings\phanes\PrivacIE
2013-11-17 01:56:40    --------    d-----w-    c:\documents and settings\phanes\application data\RealNetworks
2013-11-17 01:50:07    --------    d-----w-    c:\program files\Windows Media Connect 2
2013-11-17 01:17:49    --------    d-----w-    c:\documents and settings\phanes\application data\Malwarebytes
2013-11-17 01:17:35    --------    d-----w-    c:\documents and settings\all users\application data\Malwarebytes
2013-11-17 01:17:32    22856    ----a-w-    c:\windows\system32\drivers\mbam.sys
2013-11-17 01:17:32    --------    d-----w-    c:\program files\Malwarebytes' Anti-Malware
2013-11-16 21:51:32    --------    d-s---w-    c:\documents and settings\all users\application data\Shared Space
2013-11-16 21:49:48    --------    d-----w-    c:\program files\COMODO
2013-11-16 21:49:37    --------    d-----w-    c:\documents and settings\all users\application data\Comodo
2013-11-16 21:49:32    --------    d-----w-    c:\documents and settings\all users\application data\Comodo Downloader
2013-11-16 21:08:20    --------    d-----w-    c:\program files\FileHippo.com
2013-11-16 21:07:54    --------    d-----w-    c:\windows\Temp965D3650-E0D8-D554-F67E-F63E0EB55C6D-Signatures
2013-11-16 17:19:14    7796464    ----a-w-    c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{59c75fcd-6440-44ff-9127-c8797d3adbd9}\mpengine.dll
2013-11-14 15:51:47    7796464    ------w-    c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2013-11-14 15:32:04    1049888    ----a-w-    c:\windows\system32\nvdispco3233165.dll
2013-11-14 15:32:03    893728    ----a-w-    c:\windows\system32\nvdispgenco3233165.dll
2013-11-14 15:08:42    --------    d-----w-    c:\documents and settings\phanes\application data\com.zoodles.3B7D4B2F97D0C2BDB13554D0687ECC70A3734EDD.1
2013-11-14 15:07:40    --------    d-----w-    c:\documents and settings\phanes\local settings\application data\Adobe
2013-11-10 23:16:00    307712    ----a-w-    c:\program files\mozilla firefox\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\googletoolbar.dll
2013-11-10 23:16:00    133120    ----a-w-    c:\program files\mozilla firefox\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\metrics.dll
2013-11-10 21:34:05    --------    d-----w-    c:\documents and settings\phanes\local settings\application data\NVIDIA
2013-11-10 21:29:45    --------    d-----w-    c:\documents and settings\phanes\local settings\application data\Mozilla
2013-11-09 20:16:19    --------    d-----w-    c:\documents and settings\phanes\local settings\application data\ATI
2013-11-08 05:17:53    --------    d-----w-    c:\documents and settings\all users\application data\NVIDIA Corporation
2013-11-08 05:16:48    144160    ----a-w-    c:\windows\system32\nvcolor.exe
2013-11-08 05:16:42    54272    ----a-w-    c:\windows\system32\nvwddi.dll
2013-11-08 05:15:48    57344    ----a-w-    c:\windows\system32\OpenCL.dll
2013-11-08 05:15:36    1127092    ----a-w-    c:\windows\system32\nvdrsdb1.bin
2013-11-08 05:15:36    1127092    ----a-w-    c:\windows\system32\nvdrsdb0.bin
2013-11-08 05:15:36    1    ----a-w-    c:\windows\system32\nvdrssel.bin
2013-11-08 04:58:38    9465856    ----a-w-    c:\windows\system32\nvopencl.dll
2013-11-08 04:58:37    9506816    ----a-w-    c:\windows\system32\nvcuda.dll
2013-11-08 04:58:37    893728    ----a-w-    c:\windows\system32\nvdispgenco3232723.dll
2013-11-08 04:58:37    2951968    ----a-w-    c:\windows\system32\nvcuvid.dll
2013-11-08 04:58:37    2747168    ----a-w-    c:\windows\system32\nvcuvenc.dll
2013-11-08 04:58:37    1049376    ----a-w-    c:\windows\system32\nvdispco3232723.dll
2013-11-08 04:58:32    2631680    ----a-w-    c:\windows\system32\nvapi.dll
2013-11-08 04:58:32    17551360    ----a-w-    c:\windows\system32\nvcompiler.dll
2013-11-08 04:57:41    --------    d-----w-    c:\program files\NVIDIA Corporation
2013-11-08 04:40:53    --------    d-----w-    C:\NVIDIA
2013-10-21 00:33:25    --------    d-----w-    c:\windows\system32\XPSViewer
2013-10-21 00:32:03    89088    ----a-w-    c:\windows\system32\spool\prtprocs\w32x86\filterpipelineprintproc.dll
2013-10-21 00:31:36    89088    ------w-    c:\windows\system32\dllcache\filterpipelineprintproc.dll
2013-10-21 00:31:36    597504    ------w-    c:\windows\system32\spool\prtprocs\w32x86\printfilterpipelinesvc.exe
2013-10-21 00:31:36    597504    ------w-    c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2013-10-21 00:31:36    575488    ------w-    c:\windows\system32\xpsshhdr.dll
2013-10-21 00:31:36    575488    ------w-    c:\windows\system32\dllcache\xpsshhdr.dll
2013-10-21 00:31:36    117760    ------w-    c:\windows\system32\prntvpt.dll
2013-10-21 00:31:35    1676288    ------w-    c:\windows\system32\xpssvcs.dll
2013-10-21 00:31:35    1676288    ------w-    c:\windows\system32\dllcache\xpssvcs.dll
2013-10-21 00:31:34    --------    d-----w-    C:\4772213bc539c75f631a0079da15a2d3
2013-10-20 12:30:02    60160    ------w-    c:\windows\system32\dllcache\usbaudio.sys
2013-10-20 12:30:02    46848    ------w-    c:\windows\system32\dllcache\irbus.sys
2013-10-20 12:30:02    123008    ------w-    c:\windows\system32\dllcache\usbvideo.sys
2013-10-20 11:03:41    5376    ------w-    c:\windows\system32\dllcache\usbd.sys
2013-10-20 11:03:41    32384    ------w-    c:\windows\system32\dllcache\usbccgp.sys
2013-10-20 11:03:41    30336    ------w-    c:\windows\system32\dllcache\usbehci.sys
2013-10-20 11:03:41    144128    ------w-    c:\windows\system32\dllcache\usbport.sys
2013-10-20 10:29:56    25088    ------w-    c:\windows\system32\dllcache\hidparse.sys
2013-10-20 10:29:56    14976    ------w-    c:\windows\system32\dllcache\usbscan.sys
.
==================== Find3M  ====================
.
2013-11-17 04:56:30    469856    ----a-w-    c:\windows\system32\PerfStringBackup.TMP
2013-11-17 01:45:08    692616    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2013-11-17 01:45:06    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-11-14 11:38:07    587864    ----a-w-    c:\windows\system32\drivers\cmdGuard.sys
2013-11-14 11:38:01    36000    ----a-w-    c:\windows\system32\cmdcsr.dll
2013-11-11 04:39:09    86888    ----a-w-    c:\windows\system32\LMIRfsClientNP.dll
2013-11-11 04:39:08    53064    ----a-w-    c:\windows\system32\spool\prtprocs\w32x86\LMIproc.dll
2013-11-11 04:39:05    85832    ----a-w-    c:\windows\system32\LMIinit.dll
2013-11-11 04:39:05    31560    ----a-w-    c:\windows\system32\LMIport.dll
2013-10-23 10:14:21    4073472    ----a-w-    c:\windows\system32\nv4_disp.dll
2013-10-23 10:14:21    22171648    ----a-w-    c:\windows\system32\nvoglnt.dll
2013-10-23 10:14:21    12658336    ----a-w-    c:\windows\system32\drivers\nv4_mini.sys
2013-10-23 07:56:36    15709984    ----a-w-    c:\windows\system32\nvcpl.dll
2013-10-23 07:56:36    156960    ----a-w-    c:\windows\system32\nvsvc32.exe
2013-10-23 07:56:33    209184    ----a-w-    c:\windows\system32\nvmctray.dll
2013-10-13 07:25:38    920064    ----a-w-    c:\windows\system32\wininet.dll
2013-10-13 07:25:08    43520    ------w-    c:\windows\system32\licmgr10.dll
2013-10-13 07:25:02    1469440    ------w-    c:\windows\system32\inetcpl.cpl
2013-10-13 07:24:17    18944    ----a-w-    c:\windows\system32\corpol.dll
2013-10-13 06:57:59    385024    ------w-    c:\windows\system32\html.iec
2013-10-12 15:56:19    278528    ---ha-w-    c:\windows\system32\oakley.dll
2013-10-09 13:12:48    287744    ---ha-w-    c:\windows\system32\gdi32.dll
2013-10-07 10:59:21    603136    ---ha-w-    c:\windows\system32\crypt32.dll
2013-10-05 01:14:01    7168    ----a-w-    c:\windows\system32\xpsp4res.dll
2013-09-27 16:53:06    214696    ----a-w-    c:\windows\system32\drivers\MpFilter.sys
2013-09-24 18:54:00    30552    ----a-w-    c:\windows\system32\drivers\cmdhlp.sys
2013-09-24 18:54:00    15704    ----a-w-    c:\windows\system32\drivers\cmderd.sys
2013-09-24 18:53:52    354240    ----a-w-    c:\windows\system32\guard32.dll
2013-09-24 18:53:36    40664    ----a-w-    c:\windows\system32\cmdkbd32.dll
2013-09-24 18:53:36    280792    ----a-w-    c:\windows\system32\cmdvrt32.dll
2013-08-29 01:31:44    1878656    ---ha-w-    c:\windows\system32\win32k.sys
.
============= FINISH:  2:23:20.15 ===============
 

 

Any help would be greatly appreciated. I have other issues about this pc but we'll tackle those once this is dealt with.

Attached Files


"Knowledge is the gathering of useless information."


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#2 HelpBot

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Posted 22 November 2013 - 04:40 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

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#3 Dragonsen

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Posted 22 November 2013 - 12:00 PM

Now this computer has no devices listed in the device manager at all. It says there is no network connection because there are no network connection cards found. I will run DSS again and post the log later since I am currently at work. This is a Windows XP Home 32-bit pc. I'll provide more details later as well.

 

-------

 

I have been able to run DSS. However, because of the problem with the device manager, I am unable to extract anything since no USB devices are recognized nor can I connet to the internet. Any help would be greatly appreciated.


Edited by Dragonsen, 22 November 2013 - 11:32 PM.

"Knowledge is the gathering of useless information."


#4 gringo_pr

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Posted 24 November 2013 - 10:30 AM


Hello Dragonsen

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 Dragonsen

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Posted 24 November 2013 - 10:53 PM

This pc has a hard drive error which precludes me from being able to attempt repairs at this time. My apologies for wasting time. You may close this thread.


"Knowledge is the gathering of useless information."


#6 gringo_pr

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Posted 24 November 2013 - 11:06 PM

Thank you for letting me know


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 gringo_pr

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Posted 28 November 2013 - 12:29 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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