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PC won't work: Desperate


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#1 desperatepc

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Posted 17 November 2013 - 04:09 AM

PC is unresponsive, the cursor key just keeps running before I can type anything. Managed with difficulty to run malwarebytes & quick scan showed HKCU/Software/Conduit/FF registry key. Tried to remove it, but nothing happens. Can't run malwarebytes now, tried chameleon, but they're all throwing up errors. I feel absolutely desolate. Can anyone help? I cant download any software because of the cursor.

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#2 Condobloke

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Posted 17 November 2013 - 05:25 AM

G'day Desperate, Welcome to BC !

 

For the next few scans please follow this How To Temporarily Disable Your Anti-virus

Please download and run RKill by Grinler. A black DOS box will briefly flash and then disappear.
This is normal and indicates the tool ran successfully.
If a log is produced, save it, or post it back here -

Important: Do not reboot your computer until you complete the next step.
 
Then attempt to run MalwareBytes....(MBAM)
 
I know you are having trouble downloading......if you can run RKILL successfully, MBAM should then run ok. Fingers Crossed !
 
( If you have access to another PC....you can download RKILL to a thumbdrive, and load it onto the PC with the proble

Edited by Condobloke, 17 November 2013 - 05:49 AM.

Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#3 Condobloke

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Posted 17 November 2013 - 06:07 AM

I will be offline for the next 8 hours (sleep time here)

 

If you are still having trouble running RKILL....try running it in Safe Mode.

 

Run MBAM straight after........and THEN reboot.

 

When your PC restarts, (in normal mode )  run  RKILL again followed by MBAM, reboot after MBAM.

 

 


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#4 desperatepc

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Posted 19 November 2013 - 06:46 AM

Hi,

 

Is it really necessary to disable the av?  can I run these checks anyway?



#5 Condobloke

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Posted 19 November 2013 - 02:56 PM

Shutting down your AV TEMPORARILY is done to avoid conflict with the scanning tool .

RKill typically does its run in less than a minute

While you are scanning with Malwarebytes, you have its protection

Quietman7's words on the subject are quite accurate, and draw from years of experience....it is in your best interests to follow the advice given there.

 

After MBAM has run and you reboot, your AV will automatically restart.

 

If you are having a problem with the actual process of stopping your AV, please let me know.

 

 


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 





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