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BSOD Post Windows 8.1 Update and driver issues.


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15 replies to this topic

#1 Denaro

Denaro

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Posted 17 November 2013 - 04:00 AM

I bought an alienware laptop 4 months, about 2k I thought was well spent. The amount of problems is insane. The first month the camera stopped working. The second month the drivers are having issues that I cant seem to fix for the life of me. 3rd month I update to windows 8.1 and avast no longer works properly... But thats only part of the issue. It's a gaming laptop and I can no longer play games without recieving the same BSOD which ironically is yellow with a sad face. "driver_irql_not_less_or_equal". I can't play most of my games, like warframe or saints row without it crashing in the first 2 minutes of gameplay.
At the same time... I cant connect any type of smart device to my laptop. Zune... Iphone... External Hard Drive. It disconnects an reconnects about every 2 seconds.
ive included a speccy if that will help. Any help I can get to fixing these problems would be greatly appreciated.

http://speccy.piriform.com/results/XqubWzW3g1mIp1inRFbA2iy



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#2 Anshad Edavana

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Posted 17 November 2013 - 04:58 AM

:welcome: to the forum mate.
 
Please follow the below steps.
 
:step1: Upload the actual crash dump files.
 
You will find the crash dump files inside C:\Windows\Minidump folder. To copy the dumps, disable "User Account Control" first. Otherwise you may receive a permission error. After disabling UAC, copy and zip most recent three or more dumps to a single file. Either attach the zip with next reply using "More reply options --> Attach files" or use a free file hosting site. 
 
 
:step2: Publish a snapshot of your system using Speccy.
 
"Speccy" is a free tool which can list the hardware specs, temperature status, installed Windows updates, HDD SMART info etc of your system. Please read the below tutorial to know how to use "Speccy" to collect system info.
 
 
Don't paste the output displayed by "Speccy" here. Instead paste the web link it displays.
 
:step3: Minitoolbox log.
 
"Minitoolbox" can list all the installed programs as well as event log errors in your system. Download "Minitoolbox" from the below link.
 
 
 Run the tool and only select the following tick boxes.
 
 
List last 10 Event viewer errors
List installed program
List users, partition and memory size
List Minidumps
 
Now click "Go" and post the output displayed in next reply.
 
Also specify the exact model number of your laptop.


#3 Denaro

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Posted 17 November 2013 - 04:11 PM

Thanks for the welcome, and sorry about that.
The last three dumps are here, http://www.mediafire.com/download/3uy0797mq3ix9gy/Minidump.zip

I'm running on an alienware M17x.

http://speccy.piriform.com/results/XqubWzW3g1mIp1inRFbA2iy

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Darius (administrator) on 17-11-2013 at 16:10:12
Running from "C:\Users\Darius\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/17/2013 04:08:51 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5766

Error: (11/17/2013 04:08:51 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5766

Error: (11/17/2013 04:08:51 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/17/2013 04:08:50 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4625

Error: (11/17/2013 04:08:50 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4625

Error: (11/17/2013 04:08:50 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/17/2013 04:08:49 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3375

Error: (11/17/2013 04:08:49 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3375

Error: (11/17/2013 04:08:49 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/17/2013 04:08:47 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2235


System errors:
=============
Error: (11/17/2013 02:41:32 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (11/17/2013 02:36:26 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (11/17/2013 02:35:22 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (11/17/2013 02:35:22 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1326

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (11/17/2013 02:32:34 AM) (Source: Service Control Manager) (User: )
Description: The Freemake Improver service failed to start due to the following error:
%%1053

Error: (11/17/2013 02:32:34 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Freemake Improver service to connect.

Error: (11/17/2013 02:31:31 AM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000028, 0x0000000000000002, 0x0000000000000000, 0xfffff80002cf7287)C:\WINDOWS\MEMORY.DMP111713-25625-01

Error: (11/17/2013 02:31:30 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:24:28 AM on ?11/?17/?2013 was unexpected.

Error: (11/17/2013 02:28:43 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (11/17/2013 02:28:43 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1326

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).


Microsoft Office Sessions:
=========================
Error: (11/17/2013 04:08:51 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5766

Error: (11/17/2013 04:08:51 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5766

Error: (11/17/2013 04:08:51 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/17/2013 04:08:50 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4625

Error: (11/17/2013 04:08:50 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4625

Error: (11/17/2013 04:08:50 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/17/2013 04:08:49 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3375

Error: (11/17/2013 04:08:49 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3375

Error: (11/17/2013 04:08:49 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/17/2013 04:08:47 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2235


CodeIntegrity Errors:
===================================
  Date: 2013-10-19 06:02:59.546
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-10-19 06:02:59.532
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-10-19 06:02:59.431
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-10-19 06:02:59.371
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-10-19 06:02:59.351
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-10-19 06:02:59.319
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-10-19 06:02:59.230
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-10-19 06:02:59.168
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-10-19 06:02:59.135
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2013-10-19 06:02:59.036
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.


=========================== Installed Programs ============================

Adobe Acrobat X Pro - English, Français, Deutsch (Version: 10.1.1)
Adobe AIR (Version: 3.9.0.1030)
Adobe Creative Suite 6 Master Collection (Version: 6)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Help Manager (Version: 4.0.244)
Adobe Reader XI (11.0.04) (Version: 11.0.04)
Adobe Widget Browser (Version: 2.0 Build 348)
Adobe Widget Browser (Version: 2.0.348)
AlienAutopsy (Version: 3.3.6261.27)
AlienRespawn - Support Software (Version: 1.5.0.0)
AlienRespawn (Version: 1.5.0.0)
Alienware Command Center (Version: 3.0.27.0)
Alienware Customer Surveys (Version: 1.10.0)
Alienware On-Screen Display (Version: 0.33.0.6C)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
avast! Internet Security (Version: 9.0.2006)
Awesomenauts
BitTorrent (Version: 7.8.2.30265)
bl (Version: 1.0.0)
Bonjour (Version: 3.0.0.10)
Broadcom 802.11 Network Adapter (Version: 6.30.95.48)
Content Manager Assistant for PlayStation® (Version: 2.50.6733.38)
Crystal Reports for Visual Studio (Version: 12.51.0.240)
CyberLink LabelPrint 2.5 (Version: 2.5.0.6603)
CyberLink Media Suite 11 (Version: 11.0.1.3313)
CyberLink Media Suite Essentials (Version: 11.0)
CyberLink Power2Go 8 (Version: 8.0.0.2126)
CyberLink PowerDirector 10 (Version: 10.0.1.3316)
CyberLink PowerDVD 12 (Version: 12.0.3324.55)
Definition Update for Microsoft Office 2013 (KB2760587) 64-Bit Edition
Dell System Detect (Version: 5.3.2.10)
Dolby Home Theater v4 (Version: 7.2.8000.17)
Dotfuscator Software Services - Community Edition (Version: 5.0.2300.0)
DreamScene Seven version 1.6 (Version: 1.6)
DSC/AA Factory Installer (Version: 3.3.6261.27)
EMSC (Version: 0.0.0.24C)
FINAL FANTASY XIV - A Realm Reborn (Version: 1.0.0000)
Freemake Video Downloader (Version: 3.5.4)
Intel® Management Engine Components (Version: 9.0.0.1323)
Intel® Processor Graphics (Version: 10.18.10.3316)
Intel® Rapid Storage Technology (Version: 12.0.7.1002)
Intel® Trusted Connect Service Client (Version: 1.27.798.1)
iTunes (Version: 11.1.2.32)
Killing Floor
Killing Floor Mod: Defence Alliance 2
LEGO MARVEL Super Heroes
LinkSwift 3.0.0 (Version: 3.0.0)
Microsoft .NET Framework 4 Multi-Targeting Pack (Version: 4.0.30319)
Microsoft Access MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft ASP.NET MVC 2 - Visual Studio 2010 Tools (Version: 2.0.50217.0)
Microsoft ASP.NET MVC 2 (Version: 2.0.50217.0)
Microsoft DCF MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Excel MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Groove MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Help Viewer 1.0 (Version: 1.0.30319)
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Lync MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office 32-bit Components 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Professional Plus 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4420.1017)
Microsoft Office Shared 32-bit MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Silverlight 3 SDK (Version: 3.0.40818.0)
Microsoft SQL Server 2008 (64-bit)
Microsoft SQL Server 2008 Browser (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Common Files (Version: 10.0.1600.22)
Microsoft SQL Server 2008 Common Files (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Database Engine Services (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Database Engine Shared (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Native Client (Version: 10.1.2531.0)
Microsoft SQL Server 2008 R2 Data-Tier Application Framework (Version: 10.50.1447.4)
Microsoft SQL Server 2008 R2 Data-Tier Application Project (Version: 10.50.1447.4)
Microsoft SQL Server 2008 R2 Management Objects (Version: 10.50.1447.4)
Microsoft SQL Server 2008 R2 Management Objects (x64) (Version: 10.50.1447.4)
Microsoft SQL Server 2008 R2 Transact-SQL Language Service (Version: 10.50.1447.4)
Microsoft SQL Server 2008 RsFx Driver (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Setup Support Files  (Version: 10.1.2731.0)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Database Publishing Wizard 1.4 (Version: 10.1.2512.8)
Microsoft SQL Server System CLR Types (Version: 10.50.1447.4)
Microsoft SQL Server System CLR Types (x64) (Version: 10.50.1447.4)
Microsoft SQL Server VSS Writer (Version: 10.1.2531.0)
Microsoft Sync Framework Runtime v1.0 SP1 (x64) (Version: 1.0.3010.0)
Microsoft Sync Framework SDK v1.0 SP1 (Version: 1.0.3010.0)
Microsoft Sync Framework Services v1.0 SP1 (x64) (Version: 1.0.3010.0)
Microsoft Sync Services for ADO.NET v2.0 SP1 (x64) (Version: 2.0.3010.0)
Microsoft Team Foundation Server 2010 Object Model - ENU (Version: 10.0.30319)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Designtime - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x64 Runtime - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Runtime - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.51106 (Version: 11.0.51106.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual F# 2.0 Runtime (Version: 10.0.30319)
Microsoft Visual Studio 2010 ADO.NET Entity Framework Tools (Version: 10.0.30319)
Microsoft Visual Studio 2010 IntelliTrace Collection (x64) (Version: 10.0.30319)
Microsoft Visual Studio 2010 Office Developer Tools (x64) (Version: 10.0.30319)
Microsoft Visual Studio 2010 Performance Collection Tools - ENU (Version: 10.0.30319)
Microsoft Visual Studio 2010 SharePoint Developer Tools (Version: 10.0.30319)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40303)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40308)
Microsoft Visual Studio 2010 Ultimate - ENU (Version: 10.0.30319)
Microsoft Visual Studio Macro Tools (Version: 9.0.30729)
Microsoft Word MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Xbox 360 Accessories 1.2 (Version: 1.20.146.0)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Mortal Kombat Komplete Edition
MotioninJoy Gamepad tool 0.7.1001 (Version: 0.7.1001)
Mozilla Firefox 25.0.1 (x86 en-US) (Version: 25.0.1)
Mozilla Maintenance Service (Version: 25.0.1)
Mumble 1.2.4 (Version: 1.2.4)
NVIDIA 3D Vision Driver 327.02 (Version: 327.02)
NVIDIA Control Panel 327.02 (Version: 327.02)
NVIDIA Graphics Driver 327.02 (Version: 327.02)
NVIDIA HD Audio Driver 1.3.23.1 (Version: 1.3.23.1)
NVIDIA Install Application (Version: 2.1002.133.889)
NVIDIA Optimus 1.11.3 (Version: 1.11.3)
NVIDIA PhysX (Version: 9.12.1031)
NVIDIA PhysX System Software 9.12.1031 (Version: 9.12.1031)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.2702)
NVIDIA Update 1.11.3 (Version: 1.11.3)
NVIDIA Update Components (Version: 1.11.3)
ooVoo (Version: 3.5.9060)
Outils de vérification linguistique 2013 de Microsoft Office - Français (Version: 15.0.4420.1017)
PDF Reader 2013 (Version: 2013)
PDF Settings CS6 (Version: 11.0)
ph (Version: 1.0.0)
Rainmeter (Version: 3.0 beta r2090)
RealDownloader (Version: 1.3.3)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.3)
Realtek High Definition Audio Driver (Version: 6.0.1.6876)
RealUpgrade 1.1 (Version: 1.1.0)
Service Pack 1 for SQL Server 2008 (KB968369) (64-bit) (Version: 10.1.2531.0)
Speccy (Version: 1.24)
Sql Server Customer Experience Improvement Program (Version: 10.1.2531.0)
ST Microelectronics 3 Axis Digital Accelerometer Solution (Version: 4.12.0040)
Steam (Version: 1.0.0.0)
Synaptics Pointing Device Driver (Version: 16.3.8.62)
Update for Microsoft Access 2013 (KB2768008) 64-Bit Edition
Update for Microsoft InfoPath 2013 (KB2752078) 64-Bit Edition
Update for Microsoft Lync 2013 (KB2817678) 64-Bit Edition
Update for Microsoft Lync 2013 (KB2825630) 64-Bit Edition
Update for Microsoft Office 2013 (KB2726954) 64-Bit Edition
Update for Microsoft Office 2013 (KB2726996) 64-Bit Edition
Update for Microsoft Office 2013 (KB2738038) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760224) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760242) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760257) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760267) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760539) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760553) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760610) 64-Bit Edition
Update for Microsoft Office 2013 (KB2767845) 64-Bit Edition
Update for Microsoft Office 2013 (KB2768016) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817309) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817311) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817314) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817316) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817490) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817626) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817640) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827225) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827230) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827239) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837643) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837649) 64-Bit Edition
Update for Microsoft OneNote 2013 (KB2837642) 64-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2726947) 64-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2817625) 64-Bit Edition
Update for Microsoft Project 2013 (KB2767859) 64-Bit Edition
Update for Microsoft Publisher 2013 (KB2752097) 64-Bit Edition
Update for Microsoft SkyDrive Pro (KB2837652) 64-Bit Edition
Update for Microsoft Visio 2013 (KB2752018) 64-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2768338) 64-Bit Edition
Update for Microsoft Word 2013 (KB2817631) 64-Bit Edition
Update for Microsoft Word 2013 (KB2837630) 64-Bit Edition
Visual Studio 2010 Prerequisites - English (Version: 10.0.30319)
Visual Studio 2010 Tools for SQL Server Compact 3.5 SP2 ENU (Version: 4.0.8080.0)
VLC media player 2.0.8 (Version: 2.0.8)
Warframe (Version: 1.0.0)
Web Deployment Tool (Version: 1.1.0618)
WIDCOMM Bluetooth Software (Version: 12.0.0.6300)
Windows Mobile Device Updater Component (Version: 04.08.2345.00)
WinPcap 4.1.2 (Version: 4.1.0.2001)
WinRAR 5.00 (64-bit) (Version: 5.00.0)
Zune (Version: 04.08.2345.00)
Zune Language Pack (CHS) (Version: 04.08.2345.00)
Zune Language Pack (CHT) (Version: 04.08.2345.00)
Zune Language Pack (CSY) (Version: 04.08.2345.00)
Zune Language Pack (DAN) (Version: 04.08.2345.00)
Zune Language Pack (DEU) (Version: 04.08.2345.00)
Zune Language Pack (ELL) (Version: 04.08.2345.00)
Zune Language Pack (ESP) (Version: 04.08.2345.00)
Zune Language Pack (FIN) (Version: 04.08.2345.00)
Zune Language Pack (FRA) (Version: 04.08.2345.00)
Zune Language Pack (HUN) (Version: 04.08.2345.00)
Zune Language Pack (IND) (Version: 04.08.2345.00)
Zune Language Pack (ITA) (Version: 04.08.2345.00)
Zune Language Pack (JPN) (Version: 04.08.2345.00)
Zune Language Pack (KOR) (Version: 04.08.2345.00)
Zune Language Pack (MSL) (Version: 04.08.2345.00)
Zune Language Pack (NLD) (Version: 04.08.2345.00)
Zune Language Pack (NOR) (Version: 04.08.2345.00)
Zune Language Pack (PLK) (Version: 04.08.2345.00)
Zune Language Pack (PTB) (Version: 04.08.2345.00)
Zune Language Pack (PTG) (Version: 04.08.2345.00)
Zune Language Pack (RUS) (Version: 04.08.2345.00)
Zune Language Pack (SVE) (Version: 04.08.2345.00)

========================= Devices: ================================

Name: Intel® Display Audio
Description: Intel® Display Audio
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel® Corporation
Service: IntcDAud
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.

Name: avast! SecureLine TAP Adapter v3
Description: avast! SecureLine TAP Adapter v3
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: TAP-Windows Provider V9
Service: aswTap
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 28%
Total physical RAM: 16101.02 MB
Available physical RAM: 11573.04 MB
Total Pagefile: 32485.02 MB
Available Pagefile: 27537.48 MB
Total Virtual: 4095.88 MB
Available Virtual: 3967.43 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:687.96 GB) (Free:188.42 GB) NTFS
2 Drive d: (CANON_IJ) (CDROM) (Total:0.44 GB) (Free:0 GB) CDFS
3 Drive e: (LEGO MARVEL Super Heroes) (CDROM) (Total:6.17 GB) (Free:0 GB) UDF
4 Drive y: (WINRETOOLS) (Fixed) (Total:0.48 GB) (Free:0.2 GB) NTFS

========================= Users: ========================================

User accounts for \\XERXES

Administrator            Darius                   Guest                    
UpdatusUser              

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



#4 Anshad Edavana

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Posted 18 November 2013 - 12:37 AM

Hi

 

All the crash dump blames "Intel graphic driver" as the reason behind the crashes.

BugCheck D1, {28, 2, 0, fffff80002c7f287}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+63287 )

Your laptop came with switchable graphics (both Intel and Nvidia) which is a headache in many cases. Let us try updating the graphic divers first.

 

:step1: Uninstall currently installed Nvidia display driver and all of it's components completely. 

 

:step2: Download the latest driver from the below link.

 

     http://www.nvidia.in/Download/Scan.aspx

 

While installing, Choose "Custom" and deselect everything except "Display driver" and "Physx". Also select   "Perform a clean installation".

 

    cleaninstallnvidia.jpg 

 

:step3: Set graphic card settings to use your dedicated GPU always instead of "Intel display".

 

To do that, please follow instructions from the below link and make the changes exactly as described (step 1 to 8).

 

http://serato.com/video/support/15693/changing-graphics-card-settings-to-use-your-dedicated-gpu-on-a-windows-computer

 

On steps 7 , add all your game executable and set "High performance Nvidia Processor" as the preferred processor. 

 

 

Check whether it make difference. 

 

 

Btw, you should uninstall "MotioninJoy" PS3 controller driver from the system. That driver is a known BSOD causer and will create unnecessary issues.

 

http://www.motioninjoy.com/help/how-uninstall-motioninjoy


Edited by Anshad Edavana, 18 November 2013 - 12:37 AM.


#5 Denaro

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Posted 18 November 2013 - 09:14 AM

Awesome~! I went through an hour of gameplay with no issue. I do believe you have solved that issue, thank you so much~!
Would you happen to know anything about the driver issue im having?



#6 Anshad Edavana

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Posted 18 November 2013 - 12:28 PM

 

 

Zune... Iphone... External Hard Drive. It disconnects an reconnects about every 2 seconds.

 

 

I believe it is because of the "MotioninJoy" driver. That peace of crap will try to attach to every single peace of USB peripheral you are connecting. To remove the driver, connect the PS3 controller and follow instructions from this link http://www.motioninjoy.com/help/how-uninstall-motioninjoy. Once that is done, disconnect the PS3 controller and reboot the system in to safe mode. Now search whether there is a file named MijXfilt.sys inside the "C:\WIndows\System32\Drivers" folder. If yes, delete and reboot the machine in to normal mode.

 

 

Btw, you don't need a 2000$ gaming laptop to play games with a controller. A 400$ PS3/PS4 will just do fine.


Edited by Anshad Edavana, 18 November 2013 - 12:29 PM.


#7 Denaro

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Posted 18 November 2013 - 05:08 PM

That's a really bad hit. Any alternative software you suggestions?
I had to get a laptop based off of what credit I could get from certain companies. Dell offered me 2000$ while no one else would except for Aaron's. So I got a laptop with Dell. I would have preferred a sony vaio for 1k, I even saw some awesome laptops for 500-700$. I didnt have the cash on hand. I regret it but I needed a laptop for school an programming. I do have a ps3 and love the hell out of it. Don't have the funds for a ps4, but I'm not mad about that based on the problems I'm hearing that came with the first sets of PS4's.



#8 Denaro

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Posted 18 November 2013 - 05:31 PM

I do have wireless xbox controllers but can never seem to properly set them up on my pc. I've tried re-installing the software but I never seem to get anywhere with that.



#9 Anshad Edavana

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Posted 18 November 2013 - 11:04 PM

Hi

 

I never used a XBOX 360 wireless controller with PC but an internet search shows it is supported by default in "Windows 8".  Once you completely removed "MotioninJoy" , please follow instructions from the below link.

 

 http://www.tinkertry.com/xbox360controller/



#10 Denaro

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Posted 14 December 2013 - 02:15 AM

I've been trying for a while with no success. My iphone still an most smart devices still wont work on this laptop, but work on any other computer.



#11 Anshad Edavana

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Posted 16 December 2013 - 01:51 AM

Hi

 

Sorry for the late reply mate. Currently i am in a remote area with very limited Internet access options so i may not be able to reply in time.

 

 

Apart from the USB issues, have you experienced further blue screens ?. What exactly happens when you plug the USB devices ?.



#12 Denaro

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Posted 16 December 2013 - 05:25 PM

It's fine, thanks for helping. ^_^
No bluescreens in the last few months.
So as of now its kind of odd. My zune works fine for the most part. Occasional disconnecting after maybe 15-20 minutes. My iphone disconnects and reconnects every few seconds. Every now an again it wont disconnect for a few minutes.



#13 Anshad Edavana

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Posted 18 December 2013 - 10:35 AM

Hi

 

Please try the below steps.

 

1. Download and update to the latest BIOS revision which is specifically released to improve Win8.1 compatibility.

 

    http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/alienware-m17x-r4?driverId=8RW9V&osCode=WB64A&fileId=3287511151&languageCode=EN&categoryId=BI

 

2. Reset USB drivers.

 

Open Device manager and uninstall all USB drivers until USB is no more listed on there. 

 

Device-Manager-Usb.jpg

 

 

On next reboot, system will re-detect all USB hardware and configure itself. Often USB related issues can be solved by this way.

 

3. Update Chipset driver.

 

USB drivers came as part of Chipset driver package. Download and update to the latest chipset driver to improve Win8.1 compatibility.

 

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/alienware-m17x-r4?driverId=M93C4&osCode=WB64A&fileId=3287493236&languageCode=EN&categoryId=CS



#14 Denaro

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Posted 18 December 2013 - 10:59 AM

Opening the BIOS update application tells me Im running on an unsupported system. Should I skip this step?



#15 Anshad Edavana

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Posted 18 December 2013 - 11:18 AM

Hi

 

In that case, please skip the BIOS update. Let us check how the system works without updating.






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