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Can get to the start screen


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#1 computerrepair94

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Posted 16 November 2013 - 02:37 PM

Heres a fun fix (not) for you guys.

 

 

Got a Toshiba satellite C850D-11Q, It gets to the Toshiba leading innovation and it just freezes.

 

So the things I can get to includes 

 

1. BIOS (Tried setting in the deafault, did not work) 

 

2, I press 0 to get to Preparing automatic repair (After I get a BSOD. Saying recovey, error code 0xc0000185, you will need the recovery tool on a USB/CD, or take it to the system admin)

 

I tried taking the Hard drive out and the putting it back it, same with RAM and it still says the same thing. I assume its something to do with the UEFI Firmware settings. 

 

 

                                                                                

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#2 MrBruce1959

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Posted 16 November 2013 - 11:17 PM

Not necessarily, If your laptop is freezing at this point it could either be caused by the hardware heating up, faulty RAM or a faulty power supply.

 

What happens if the laptop is left off for...let's say 10 minutes and you try starting it up again? Does it still freeze up right away?

 

Have you tried gaining access to the RAM modules and re-seating them? Have you tried one module at a time if there is two installed?

 

Any recovery options is always offered if a laptop fails to start up properly and is shut down via the power button.

 

Have you had any known issues before with your power supply?

 

Bruce.


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#3 computerrepair94

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Posted 17 November 2013 - 07:56 AM

Ive tested the ram, and I have taken out CD rom and tried booting it from that. Still getting the same error code- I will be putting the hard drive in my adapter next, to see if thats bad. I will keep updating my progress.



#4 MrBruce1959

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Posted 17 November 2013 - 09:46 AM

Okay, my mistake, I read where you said you re-seated your RAM and typed try reseating it, what I really meant was if you had two try one at a time. Not that you said anything about it, but I caught that as I was scrolling down and realized the wording I used sounded like I didn't read what you said.


Getting back to the topic here, your feeling is that your hard drive is the culprit here. You might be right and it seems you are doing what needs to be done to see if it is. Just a few things to think about, when a computer starts up and the BIOS passes the control over to the operating system, drivers are loaded and this is where things can start going wrong.
One thing that happens right away as the CPU takes control is the die starts heating up and if cooling is inadequate, the die will heat up to the point that it starts shutting down or pulling back to prevent damage. Now, this can happen slowly, or rapidly if the heat transfer issues is more severe.

You might consider blowing out the laptop with a can of compressed air, this will remove any dust from inside the air vents. Also you may want to consider re-applying thermal grease to your CPU/ heat sink combination using artic silver 5 heat sink compound. To me this should be a part of your every 6 month maintenance schedule to keep your laptop running in top condition.

I'll keep an eye on this topic for your next reply regarding your hard drive test and we'll take it from there.

Bruce.
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#5 computerrepair94

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Posted 17 November 2013 - 11:48 AM

I am currently defragging the drive. Also - http://gyazo.com/70586b77a6896f16aba5ff97172e1b6a



#6 MrBruce1959

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Posted 17 November 2013 - 12:40 PM

Have you already tried running scandisk on the hard drive and have it automatically fix file system errors and scan for and attempt recovery of bad sectors?

 

Bruce.


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#7 computerrepair94

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Posted 17 November 2013 - 01:00 PM

I am doing that at the moment. 



#8 computerrepair94

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Posted 17 November 2013 - 01:49 PM

Done that scandisk, put the drive back in, and it says checking media (fail) then no bootable device - pleae restart system



#9 MrBruce1959

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Posted 17 November 2013 - 03:28 PM

Okay let's see if you can this utility:

◾Download GSmartControl for Windows and save it to your desktop
◾Unzip the folder on your desktop
◾Double click on on the gsmartcontrol folder
◾Double click the GsmartControl icon
◾Double click on your hard drive
◾When completed, click View Output
◾Copy and paste the results in your next reply


Bruce.
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#10 computerrepair94

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Posted 17 November 2013 - 03:56 PM

* I am installing a copy of windows 7*  ^ The install is going well so far. Once its installed, I will use that program ^.



#11 computerrepair94

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Posted 17 November 2013 - 04:02 PM

It crashed out in the installation period - when it was installing updates


and the bootmgr is missing 



#12 computerrepair94

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Posted 17 November 2013 - 04:52 PM

Completing installation - :D everything is going well the 2nd time round. 



#13 computerrepair94

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Posted 17 November 2013 - 05:19 PM

chkdisk came up and install could not complete. I will download that program. I mite aswell bin the drive.



#14 computerrepair94

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Posted 17 November 2013 - 05:26 PM

GSmartControl claimed it passed , even tho the drive is now beeping.


Edited by computerrepair94, 17 November 2013 - 05:27 PM.


#15 MrBruce1959

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Posted 17 November 2013 - 06:13 PM

even tho the drive is now beeping.


Beeping? you sure it isn't the BIOS beeping?

Bruce.
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