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problems with explorere and some other programs crashing


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10 replies to this topic

#1 Blueyestim

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Posted 16 November 2013 - 10:00 AM

my windows explorer will start if i open it on its own but it looks like when i try to open some programs that us it i get a explorer crash message and tell me its restarting it files like SYSTEM if i open it explorer will crash also had to down grade Firefox to 3.6.28 new one just keeps crashing out also dont know if because of explorer or i have more then one thing going on here need help here please



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#2 hamluis

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Posted 16 November 2013 - 12:17 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Blueyestim

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Posted 16 November 2013 - 07:32 PM

here is the log

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Tim home (administrator) on 16-11-2013 at 19:29:34
Running from "C:\Users\Tim home\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/16/2013 07:23:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x14d8
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3

Error: (11/16/2013 07:21:10 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0x1174
Faulting application start time: 0xExplorer.exe0
Faulting application path: Explorer.exe1
Faulting module path: Explorer.exe2
Report Id: Explorer.exe3

Error: (11/16/2013 07:20:39 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0x1114
Faulting application start time: 0xExplorer.exe0
Faulting application path: Explorer.exe1
Faulting module path: Explorer.exe2
Report Id: Explorer.exe3

Error: (11/16/2013 07:16:15 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/16/2013 07:15:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0xca8
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (11/16/2013 10:44:29 AM) (Source: Application Error) (User: )
Description: Faulting application name: DevCheck.exe, version: 5.60.73.0, time stamp: 0x51ba1c05
Faulting module name: DevCheck.exe, version: 5.60.73.0, time stamp: 0x51ba1c05
Exception code: 0xc0000094
Fault offset: 0x00014df6
Faulting process id: 0x134c
Faulting application start time: 0xDevCheck.exe0
Faulting application path: DevCheck.exe1
Faulting module path: DevCheck.exe2
Report Id: DevCheck.exe3

Error: (11/16/2013 09:57:11 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0x1108
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (11/16/2013 09:45:11 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0xc8c
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (11/16/2013 09:35:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/16/2013 00:06:04 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0x1540
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3


System errors:
=============
Error: (11/16/2013 07:14:55 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (11/16/2013 09:34:24 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (11/15/2013 09:22:58 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (11/15/2013 07:44:36 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (11/15/2013 06:50:21 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (11/15/2013 06:27:47 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (11/15/2013 05:42:34 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (11/14/2013 09:39:57 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (11/14/2013 05:47:55 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (11/13/2013 05:49:45 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE


Microsoft Office Sessions:
=========================
Error: (11/16/2013 07:23:32 PM) (Source: Application Error)(User: )
Description: explorer.exe6.1.7601.175674d6727a7unknown0.0.0.000000000c00000050000000014d801cee32b381225feC:\Windows\explorer.exeunknown7cb87bd2-4f1e-11e3-9d27-d850e651a129

Error: (11/16/2013 07:21:10 PM) (Source: Application Error)(User: )
Description: Explorer.exe6.1.7601.175674d6727a7ntdll.dll6.1.7601.18247521ea91cc0000374000c3873117401cee32ae3fc7fedC:\Windows\Explorer.exeC:\Windows\SYSTEM32\ntdll.dll2846ab2a-4f1e-11e3-9d27-d850e651a129

Error: (11/16/2013 07:20:39 PM) (Source: Application Error)(User: )
Description: Explorer.exe6.1.7601.175674d6727a7ntdll.dll6.1.7601.18247521ea91cc0000374000c3873111401cee32a2a64353aC:\Windows\Explorer.exeC:\Windows\SYSTEM32\ntdll.dll15acb734-4f1e-11e3-9d27-d850e651a129

Error: (11/16/2013 07:16:15 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/16/2013 07:15:43 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d6727a7ntdll.dll6.1.7601.18247521ea91cc0000374000c3873ca801cee32a10dcaf27C:\Windows\Explorer.EXEC:\Windows\SYSTEM32\ntdll.dll653e9260-4f1d-11e3-9d27-d850e651a129

Error: (11/16/2013 10:44:29 AM) (Source: Application Error)(User: )
Description: DevCheck.exe5.60.73.051ba1c05DevCheck.exe5.60.73.051ba1c05c000009400014df6134c01cee2e2b857b617C:\Program Files\Logitech\SetPointP\DevCheck.exeC:\Program Files\Logitech\SetPointP\DevCheck.exefa196931-4ed5-11e3-9803-d850e651a129

Error: (11/16/2013 09:57:11 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d6727a7ntdll.dll6.1.7601.18247521ea91cc0000374000c3873110801cee2da7bc8cc19C:\Windows\Explorer.EXEC:\Windows\SYSTEM32\ntdll.dll5e863bb6-4ecf-11e3-9803-d850e651a129

Error: (11/16/2013 09:45:11 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d6727a7ntdll.dll6.1.7601.18247521ea91cc0000374000c3873c8c01cee2d8f969a59bC:\Windows\Explorer.EXEC:\Windows\SYSTEM32\ntdll.dllb16e8d50-4ecd-11e3-9803-d850e651a129

Error: (11/16/2013 09:35:46 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/16/2013 00:06:04 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d6727a7ntdll.dll6.1.7601.18247521ea91cc0000374000c3873154001cee276f8d4a731C:\Windows\Explorer.EXEC:\Windows\SYSTEM32\ntdll.dllca99e89d-4e7c-11e3-8cd5-d850e651a129


=========================== Installed Programs ============================

Ad-Aware Antivirus (Version: 10.5.3.4405)
Adobe Flash Player 11 Plugin (Version: 11.9.900.152)
AMD Accelerated Video Transcoding (Version: 13.20.100.31029)
AMD APP SDK Runtime (Version: 10.0.1084.4)
AMD AVIVO Codecs (Version: 12.5.100.20704)
AMD Catalyst Control Center (Version: 2013.1029.1737.29798)
AMD Catalyst Install Manager (Version: 8.0.915.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Fuel (Version: 2013.1029.1737.29798)
AMD Media Foundation Decoders (Version: 1.0.81029.1757)
AMD Steady Video Plug-In  (Version: 2.06.0000)
AMD Wireless Display v3.0 (Version: 1.0.0.14)
Asmedia ASM104x USB 3.0 Host Controller Driver (Version: 1.14.3.0)
ASUS Boot Setting (Version: 1.00.09)
ASUS GPU Tweak (Version: 2.2.8.1)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2013.1029.1737.29798)
Catalyst Control Center InstallProxy (Version: 2013.1029.1737.29798)
Catalyst Control Center Localization All (Version: 2013.1029.1737.29798)
CCC Help Chinese Standard (Version: 2013.1029.1736.29798)
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CCC Help Thai (Version: 2013.1029.1736.29798)
CCC Help Turkish (Version: 2013.1029.1736.29798)
ccc-utility (Version: 2013.1029.1737.29798)
Cool & Quiet
Definition Update for Microsoft Office 2013 (KB2760587) 32-Bit Edition
Disk Unlocker (Version: 2.1.3)
DMUninstaller
DriverUpdate (Version: 2.2.30452)
Dual-Core Optimizer (Version: 1.1.4.0169)
eReg (Version: 1.20.138.34)
ESET Online Scanner v3
ffdshow v1.1.4382 [2012-03-12] (Version: 1.1.4382.0)
Home Media Center (Version: 1.0.0)
HydraVision (Version: 4.2.242.0)
Lexmark 3500-4500 Series
Logitech SetPoint 6.61 (Version: 6.61.15)
Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft Access MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft DCF MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Excel MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Groove MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Lync MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Professional Plus 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4420.1017)
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Word MUI (English) 2013 (Version: 15.0.4420.1017)
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Nero Blu-ray Player (Version: 12.0.20051)
Nero Blu-ray Player Help (CHM) (Version: 15.0.00015)
Nero Burning Core (Version: 15.0.20000)
Nero Burning ROM (Version: 15.0.20000)
Nero Burning ROM Help (CHM) (Version: 15.0.00018)
Nero ControlCenter (Version: 11.0.16700)
Nero ControlCenter Help (CHM) (Version: 15.0.00015)
Nero Core Components (Version: 11.0.22500)
Nero Disc Menus Basic (Version: 12.0.11500)
Nero Disc to Device (Version: 15.0.12010)
Nero Effects Basic (Version: 15.0.10011)
Nero Express (Version: 15.0.20000)
Nero Express Help (CHM) (Version: 15.0.00018)
Nero Kwik Themes Basic (Version: 12.0.11500)
Nero Launcher (Version: 15.0.9000)
Nero MediaHome (Version: 1.20.8300)
Nero MediaHome Help (CHM) (Version: 15.0.00018)
Nero PiP Effects Basic (Version: 15.0.10008)
Nero Recode (Version: 15.0.14000)
Nero Recode Help (CHM) (Version: 15.0.00018)
Nero RescueAgent (Version: 15.0.2000)
Nero RescueAgent Help (CHM) (Version: 15.0.00015)
Nero SharedVideoCodecs (Version: 1.0.15003)
Nero Video (Version: 15.0.13000)
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neroxml (Version: 1.0.0)
Outils de vérification linguistique 2013 de Microsoft Office - Français (Version: 15.0.4420.1017)
Prerequisite installer (Version: 15.0.0005)
Realtek Ethernet Controller Driver (Version: 7.61.612.2012)
Realtek High Definition Audio Driver (Version: 6.0.1.7071)
Secunia PSI (3.0.0.9015) (Version: 3.0.0.9015)
Speccy (Version: 1.24)
Update for Microsoft .NET Framework 4.5 (KB2750147) (Version: 1)
Update for Microsoft .NET Framework 4.5 (KB2805221) (Version: 1)
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Update for Microsoft Access 2013 (KB2768008) 32-Bit Edition
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Update for Microsoft Lync 2013 (KB2825630) 32-Bit Edition
Update for Microsoft Office 2013 (KB2726954) 32-Bit Edition
Update for Microsoft Office 2013 (KB2726996) 32-Bit Edition
Update for Microsoft Office 2013 (KB2738038) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760224) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760242) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760257) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760267) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760539) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760553) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760610) 32-Bit Edition
Update for Microsoft Office 2013 (KB2767845) 32-Bit Edition
Update for Microsoft Office 2013 (KB2768016) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817309) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817311) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817314) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817316) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817490) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817626) 32-Bit Edition
Update for Microsoft Office 2013 (KB2817640) 32-Bit Edition
Update for Microsoft Office 2013 (KB2827225) 32-Bit Edition
Update for Microsoft Office 2013 (KB2827230) 32-Bit Edition
Update for Microsoft Office 2013 (KB2827239) 32-Bit Edition
Update for Microsoft Office 2013 (KB2837643) 32-Bit Edition
Update for Microsoft Office 2013 (KB2837649) 32-Bit Edition
Update for Microsoft OneNote 2013 (KB2837642) 32-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2726947) 32-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2817625) 32-Bit Edition
Update for Microsoft Publisher 2013 (KB2752097) 32-Bit Edition
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Update for Microsoft Visio 2013 (KB2752018) 32-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2768338) 32-Bit Edition
Update for Microsoft Word 2013 (KB2817631) 32-Bit Edition
Update for Microsoft Word 2013 (KB2837630) 32-Bit Edition
VLC media player 2.1.0 (Version: 2.1.0)
WinRAR 5.00 (32-bit) (Version: 5.00.0)
World of Warcraft
XYplorer 13.10 (Version: 13.10)

========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 2986.69 MB
Available physical RAM: 2007.71 MB
Total Pagefile: 9124.98 MB
Available Pagefile: 7994.23 MB
Total Virtual: 2047.88 MB
Available Virtual: 1936.71 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:1862.92 GB) (Free:1752.06 GB) NTFS
2 Drive d: (Local Disk) (Fixed) (Total:2048 GB) (Free:1442.81 GB) NTFS
4 Drive g: () (Fixed) (Total:298.09 GB) (Free:150.41 GB) NTFS

========================= Users: ========================================

User accounts for \\TIMHOME-PC

Administrator            Guest                    Tim home                 


**** End of log ****
 



#4 hamluis

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Posted 17 November 2013 - 12:06 PM

Requested snapshot?\

 

Louis



#5 Blueyestim

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Posted 17 November 2013 - 03:15 PM

do not understand what you want ??



#6 hamluis

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Posted 17 November 2013 - 06:22 PM

 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

 

That's not clear?

 

Louis



#7 Blueyestim

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Posted 17 November 2013 - 09:14 PM

ok got it  hope this is right !!

 

http://speccy.piriform.com/results/oSc7HfaMPW8RjhxCpXgiVhS



#8 hamluis

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Posted 18 November 2013 - 07:03 AM

Thanks, it will take me a few minutes to review the data :).

 

Louis

 

Windows installed Oct 2013...why so recent, what mandated reinstall of Win 7?

 

When did things start going wrong?


Edited by hamluis, 18 November 2013 - 11:16 AM.


#9 hamluis

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Posted 18 November 2013 - 11:56 AM

World Wide Publishing Service is not installed in Win 7 by default...did you install it manually?

 

I suggest that you uninstall Kerish Doctor program...run chkdsk /r on your Windows partition...and see how the system performs.

 

Ditto for Dual-Core Optimizer (Version: 1.1.4.0169), appears to be for XP O/S only, http://support.amd.com/en-us/search/utilities .

 

Prerequisite installer (Version: 15.0.0005):  Not sure at all what this is, could be related Sharepoint install effort, could be just about anything.

 

XYplorer 13.10 (Version: 13.10) appears to be beta program, not ready for prime time.  I would uninstall it, since any beta version is the developer's way of finding unknown bugs.

 

Louis


 



#10 Blueyestim

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Posted 20 November 2013 - 06:32 PM

ok removed all the programs and did a chkdsk scan system is still closing explorer !!



#11 hamluis

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Posted 26 November 2013 - 04:58 AM

Post a new snapshot link, please.

 

Louis






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