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hp desk top locks up


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#1 tlssio

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Posted 15 November 2013 - 01:55 PM

When I try running any program on this desk top computer it locks up and the only way I can shut it down is to hold the power button. I have tried running malwarebytes and combo fix but they both lock up. I went into msconfig and disabled all non microsoft services and disabled all start up programs but that did not help. I even ran windows defender offline but it did not find anything. this is a HP Pavillion a6230n with 3 gigs of ram running 32 bit vista. help 



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#2 Broni

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Posted 15 November 2013 - 08:58 PM

Does the same thing happen in safe mode?


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#3 tlssio

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Posted 16 November 2013 - 10:47 AM

seems to run fine in safe mode but I still can't detect any threats

#4 Broni

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Posted 16 November 2013 - 11:51 AM

It looks like not malware related then.

 

Go Start>Run (Start Search in Vista/7), type in:
msconfig
Click OK (hit Enter in Vista/7).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same problem?


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#5 tlssio

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Posted 16 November 2013 - 12:36 PM

I must have forgotten to tell you I already tried that, I tried it again but the computer still locks up I tried freecell and it locked up during the game.



#6 Broni

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Posted 16 November 2013 - 12:45 PM

Download siv.zip (System Information Viewer) from here: System Information Viewer
Do NOT try to dwonload siv32l.zip or siv64i.zip
Unzip downloaded file.
For 32-bit systems double click on SIV32X.exe to run the tool.
For 64-bit systems double click on SIV64X.exe to run the tool.
Click on Copy button at the bottom left.
That will save all information to the Clipboard.
Open Notepad.
Hold CTRL key on your keyboard and press V key.
That will paste all info to the Notepad.
Copy all content and paste it into your next reply.


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#7 tlssio

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Posted 16 November 2013 - 01:47 PM

having trouble pasting log how do I



#8 Broni

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Posted 16 November 2013 - 02:01 PM

Select all text in Notepad, right click, click "Copy".

Right click inside reply box here and click "Paste".


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#9 tlssio

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Posted 16 November 2013 - 02:09 PM

it does not work. I do not get the paste option when I right click



#10 Broni

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Posted 16 November 2013 - 07:48 PM

Try different browser.


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#11 tlssio

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Posted 17 November 2013 - 11:45 AM

I tried firefox on my laptop still does not work. i have posted before and i think we were in a different place to post logs.



#12 tlssio

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Posted 17 November 2013 - 11:56 AM

I checked the heading on my other post and it was Bleeping computer.com-security-virus,trojan,spyware,and malware removal logs.

I was able to post fine on that forum.


Edited by tlssio, 17 November 2013 - 11:57 AM.


#13 tlssio

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Posted 17 November 2013 - 12:03 PM

I posted the log on the other forum please try going there and retrieve it we can continue the trouble shooting on that forum.



#14 Broni

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Posted 17 November 2013 - 01:59 PM

I can't reply in that forum.

Since you started there wait for some malware removal person to reply.


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#15 tlssio

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Posted 17 November 2013 - 02:15 PM

Thank you for your help. It looks like I have discovered the problem and fixed it. I think the computer had an old partial copy of Norton on it that did not get fully removed. I downloaded the Norton removal tool from their web site and ran it. Then I had to remove MacAfee. after that the computer runs fine. I have run Malware and virus scanners. again thank you for your assistance. 


Edited by tlssio, 17 November 2013 - 02:16 PM.





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