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KMODE_EXCEPTION_NOT_HANDLED/ unexpected shut down error/ BlueScreen


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#1 klbrad

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Posted 15 November 2013 - 12:56 PM

111413-25786-01.dmp    

11/14/2013 5:39:33 PM    

KMODE_EXCEPTION_NOT_HANDLED    

0x0000001e    

00000000`00000000  

 00000000`00000000    

00000000`00000000    

00000000`00000000    

ACPI.sys    

ACPI.sys+31b50    

ACPI Driver for NT  

 Microsoft® Windows® Operating System  

 Microsoft Corporation    6.1.7600.16385 (win7_rtm.090713-1255)    x64  

 ntoskrnl.exe+75b90                  

 C:\Windows\Minidump\111413-25786-01.dmp    4    15    7601    282,096    11/14/2013 5:40:53 PM    
 

Hello there, looking for some help on this computer. I repaired windows a couple weeks ago and updated drivers. I just went through and updated more drivers just in case. I have a feeling something else is making it crash but not sure what program or service. Has crashed in the past during printing but not always the case.

 

I am grateful for any suggestions. Thanks!



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#2 hamluis

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Posted 15 November 2013 - 05:32 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 klbrad

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Posted 15 November 2013 - 07:11 PM

Hello Louis,

 

Thank you for your help.

 

Here is the snapshot URL first:

http://speccy.piriform.com/results/k21fOOdXVWbeXGOusI2jGRi

 

Here is the other information:

MiniToolBox by Farbar  Version: 13-07-2013
Ran by BAT e530 (administrator) on 15-11-2013 at 16:04:54
Running from "C:\Users\BAT e530\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/15/2013 09:41:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/15/2013 09:38:17 AM) (Source: LMS) (User: BATe530-THINK)
Description: The service process could not connect to the service controller.

Error: (11/15/2013 09:25:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/15/2013 09:19:33 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/15/2013 09:14:30 AM) (Source: MsiInstaller) (User: BATe530-THINK)
Description: Product: Lenovo Patch Utility 64 bit -- A later version of Lenovo Patch Utility 64 bit is already installed on this machine, The setup cannot continue.

Error: (11/15/2013 08:43:48 AM) (Source: Desktop Window Manager) (User: )
Description: The Desktop Window Manager has encountered a fatal error (0x8007000e)

Error: (11/15/2013 07:00:54 AM) (Source: Desktop Window Manager) (User: )
Description: The Desktop Window Manager has encountered a fatal error (0x8007000e)

Error: (11/15/2013 05:15:10 AM) (Source: Desktop Window Manager) (User: )
Description: The Desktop Window Manager has encountered a fatal error (0x8007000e)

Error: (11/15/2013 03:22:14 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/15/2013 02:56:31 AM) (Source: Desktop Window Manager) (User: )
Description: The Desktop Window Manager has encountered a fatal error (0x8007000e)


System errors:
=============
Error: (11/15/2013 09:22:16 AM) (Source: Service Control Manager) (User: )
Description: The TDKLIB service failed to start due to the following error:
%%2

Error: (11/15/2013 09:22:16 AM) (Source: Service Control Manager) (User: )
Description: The TDKLIB service failed to start due to the following error:
%%2

Error: (11/15/2013 09:22:16 AM) (Source: Service Control Manager) (User: )
Description: The TDKLIB service failed to start due to the following error:
%%2

Error: (11/14/2013 05:40:53 PM) (Source: BugCheck) (User: )
Description: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)C:\Windows\MEMORY.DMP111413-25786-01

Error: (11/14/2013 05:40:49 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:39:23 PM on ?11/?14/?2013 was unexpected.

Error: (11/14/2013 05:32:51 PM) (Source: BugCheck) (User: )
Description: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)C:\Windows\MEMORY.DMP111413-21278-01

Error: (11/14/2013 05:32:49 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:30:42 PM on ?11/?14/?2013 was unexpected.

Error: (10/31/2013 00:06:18 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80242016: Update for Internet Explorer 8 Compatibility View List for Windows 7 for x64-based Systems (KB2598845).

Error: (10/31/2013 00:03:56 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated with the following error:
%%16405

Error: (10/31/2013 00:00:47 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management and Security Application Local Management Service service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================
Error: (11/15/2013 09:41:46 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/15/2013 09:38:17 AM) (Source: LMS)(User: BATe530-THINK)
Description: The service process could not connect to the service controller.

Error: (11/15/2013 09:25:28 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/15/2013 09:19:33 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/15/2013 09:14:30 AM) (Source: MsiInstaller)(User: BATe530-THINK)
Description: Product: Lenovo Patch Utility 64 bit -- A later version of Lenovo Patch Utility 64 bit is already installed on this machine, The setup cannot continue.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (11/15/2013 08:43:48 AM) (Source: Desktop Window Manager)(User: )
Description: 0x8007000e

Error: (11/15/2013 07:00:54 AM) (Source: Desktop Window Manager)(User: )
Description: 0x8007000e

Error: (11/15/2013 05:15:10 AM) (Source: Desktop Window Manager)(User: )
Description: 0x8007000e

Error: (11/15/2013 03:22:14 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/15/2013 02:56:31 AM) (Source: Desktop Window Manager)(User: )
Description: 0x8007000e


CodeIntegrity Errors:
===================================
  Date: 2013-10-25 09:51:18.419
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-10-25 09:51:18.388
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Reader X (10.1.0) MUI (Version: 10.1.0)
AT&T Support Plus PC Maintenance Toolbox (Version: 2.7.0.5)
Bing Rewards Client Installer (Version: 16.0.345.0)
Canon CanoScan LiDE 110 User Registration
Canon MP Navigator EX 4.0
Canon Solution Menu EX
CanoScan LiDE 110 Scanner Driver
CDex extraction audio
Conexant HD Audio (Version: 8.54.34.0)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DisplayLink Core Software (Version: 7.2.47873.0)
EVDFU (Version: 1.0.0)
Evernote v. 4.2.3 (Version: 4.2.3.15)
Fingerprint Reader (Version: 6.0.200.105)
Freedom Scientific Braille (Version: 12.0.6006.1)
Freedom Scientific Document Server (Version: 12.0.6006.1)
Freedom Scientific Elevation (Version: 14.0.3104.0)
Freedom Scientific Error Reporting (Version: 1.0.3101.0)
Freedom Scientific FSReader 2.0 (Version: 2.0.1051.0)
Freedom Scientific JAWS 14.0 (Version: 14.0.6005.400)
Freedom Scientific JAWS Basic Training 6 DAISY Files (Version: 13.0.301.1)
Freedom Scientific JAWS Basic Training DAISY Files (Version: 13.0.301.1)
Freedom Scientific Ocr (Version: 12.1.3106.0)
Freedom Scientific OmniPage (Version: 11.0.002.0)
Freedom Scientific Synth (Version: 14.0.3104.0)
Freedom Scientific Synthesizer Eloquence (Version: 6.1.004)
Freedom Scientific Talking Installer 14.0 (Version: 14.0.918.400)
Freedom Scientific Utilities (Version: 15.0.4203.400)
Freedom Scientific Video Intercept (Version: 12.6.306.0)
Freedom Scientific WOW64 Proxy (Version: 14.0.3104.0)
Google Chrome (Version: 31.0.1650.57)
Google Update Helper (Version: 1.3.21.165)
HP FWUpdateEDO2 (Version: 1.2.0.0)
HP LaserJet Professional P1100-P1560-P1600 Series
HP Officejet 6600 Basic Device Software (Version: 25.0.619.0)
HP Officejet 6600 Help (Version: 140.0.2.2)
HP Officejet 6600 Product Improvement Study (Version: 25.0.619.0)
HP Photo Creations (Version: 1.0.0.9572)
HP Update (Version: 5.005.000.002)
HPDiagnosticAlert (Version: 1.00.0000)
hppLaserJetService (Version: 001.001.0.0)
hppP1100P1560P1600SeriesLaserJetService (Version: 001.001.0.0)
hppusgP1100P1560P1600Series (Version: 1.0.0.1)
HPSSupply (Version: 2.1.1.0000)
I.R.I.S. OCR (Version: 12.3.4.0)
Integrated Camera Driver Installer Package Ver.1.2.1.18 (Version: 1.2.1.18)
Intel AppUp(SM) center (Version: 3.6.1.33057.10)
Intel PROSet Wireless
Intel® Control Center (Version: 1.2.1.1011)
Intel® Manageability Engine Firmware Recovery Agent (Version: 1.0.0.35342)
Intel® Management Engine Components (Version: 9.0.0.1310)
Intel® OpenCL CPU Runtime
Intel® Processor Graphics (Version: 8.15.10.2778)
Intel® PROSet/Wireless for Bluetooth® + High Speed (Version: 15.1.0.0096)
Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 2.1.1.0153)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.4.225)
Intel® WiDi (Version: 3.0.12.0)
Intel® Wireless Display
Intel® PROSet/Wireless WiFi Software (Version: 15.01.0000.0830)
Intel® Trusted Connect Service Client (Version: 1.27.757.1)
Junk Mail filter update (Version: 15.4.3502.0922)
Lenovo Auto Scroll Utility (Version: 2.02)
Lenovo Patch Utility (Version: 1.3.0.9)
Lenovo Patch Utility (Version: 1.3.1.1)
Lenovo Patch Utility 64 bit (Version: 1.3.0.9)
Lenovo Patch Utility 64 bit (Version: 1.3.1.1)
Lenovo Power Management Driver (Version: 1.67.03.13)
Lenovo Registration (Version: 1.0.4)
Lenovo Solutions for Small Business Customizations (Version: 1.0.0006.00)
Lenovo System Update (Version: 5.03.0005)
Lenovo User Guide (Version: 1.0.0009.00)
Lenovo Warranty Information (Version: 1.0.0005.00)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 130.0.374.000)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Business 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Security Client (Version: 4.3.0219.0)
Microsoft Security Essentials (Version: 4.3.219.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Maintenance Service (Version: 17.0.6)
Mozilla Thunderbird 17.0.6 (x86 en-US) (Version: 17.0.6)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nalpeiron License Management (Version: 6.3.9.1)
On Screen Display (Version: 7.12.21)
Power Manager (Version: 6.63.1)
RapidBoot HDD Accelerator (Version: 1.00.0802)
RapidBoot Shield (Version: 1.23)
Realtek Ethernet Controller Driver (Version: 7.72.410.2013)
Realtek PCIE Card Reader (Version: 6.1.7601.29005)
Sentinel System Driver Installer 7.5.0 (Version: 7.5.0)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
System Requirements Lab for Intel (64-bit) (Version: 4.5.15.0)
TeamViewer 8 (Version: 8.0.22298)
ThinkPad UltraNav Driver (Version: 16.6.0.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2827323) 32-Bit Edition
Windows Driver Package - Enhanced Vision (WinUSB) FirmwareUpdateClass
Windows Driver Package - Intel (iaStor) hdc  (11/29/2011 11.0.0.1032) (Version: 11/29/2011 11.0.0.1032)
Windows Driver Package - Lenovo 1.65.05.21 (01/11/2012 1.65.05.21) (Version: 01/11/2012 1.65.05.21)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)

========================= Memory info: ===================================

Percentage of memory in use: 48%
Total physical RAM: 3689.96 MB
Available physical RAM: 1890.63 MB
Total Pagefile: 7378.1 MB
Available Pagefile: 5378.27 MB
Total Virtual: 4095.88 MB
Available Virtual: 3960.79 MB

========================= Partitions: =====================================

1 Drive c: (Windows7_OS) (Fixed) (Total:446.72 GB) (Free:391.06 GB) NTFS
3 Drive q: (Lenovo_Recovery) (Fixed) (Total:17.58 GB) (Free:5.31 GB) NTFS

========================= Users: ========================================

User accounts for \\BATE530-THINK

Administrator            BAT e530                 Guest                    


**** End of log ****
 



#4 hamluis

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Posted 15 November 2013 - 09:08 PM

Since it appears that you have run ComboFix...I can only assume that you know or suspect that the system is infected.

 

Please post your CF log, along with the requested DDS log, in the forum containing the Prep Guide instructions linked below.  Steps 6-8 of the Prep Guide should be completed.

 

Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html

 

Once that is done, this topic will be closed and the new topic in the Malware Logs forum should be pursued.

 

Louis






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