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Unexpected shutdown (Windows Shuts Down Unexpectedly)


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18 replies to this topic

#1 sam5219

sam5219

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  • 9 posts
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  • Local time:12:50 AM

Posted 15 November 2013 - 12:35 PM

I have a computer that keeps getting a bot-infection notice from Comcast.  I know there's a lot of crap notices, but I've also had intermittent shutdown problems that have nothing to do with battery status or power concerns or overheating.

 

Little help, please?  I haven't run anything except HJT, but here's the HijackThis log.  Any help or suggestion woulc be good.

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:22:52 PM, on 11/15/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16736)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Intel\Intel® Smart Connect Technology Agent\ISCTHidMonitor.exe
C:\Program Files (x86)\HP SimplePass 2012\TouchControl.exe
C:\Program Files (x86)\HP SimplePass 2012\BioMonitor.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
C:\Users\Sarah\AppData\Local\Programs\Google\MusicManager\MusicManager.exe
C:\Users\Sarah\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe
C:\Users\Sarah\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
C:\Program Files (x86)\Adobe\Reader 11.0\Reader\Reader_sl.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files (x86)\Real\RealUpgrade\RealUpgrade.exe
C:\Program Files (x86)\RealNetworks\RealDownloader\realupgrade.exe
C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://xfinity.comcast.net/?cid=insdate06102013
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: RealNetworks Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\IPS\IPSBHO.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: TSBHO Class - {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} - C:\Program Files (x86)\HP SimplePass 2012\IEBHO.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\coIEPlg.dll
O4 - HKLM\..\Run: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
O4 - HKLM\..\Run: [HPQuickWebProxy] "C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe"
O4 - HKLM\..\Run: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
O4 - HKLM\..\Run: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Carbonite Backup] C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\Sarah\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [] C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
O4 - HKCU\..\Run: [GarminExpressTrayApp] "C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe"
O4 - HKCU\..\Run: [MusicManager] "C:\Users\Sarah\AppData\Local\Programs\Google\MusicManager\MusicManager.exe"
O4 - HKCU\..\Run: [HP Photosmart 5510d series (NET)] "C:\Program Files\HP\HP Photosmart 5510d series\Bin\ScanToPCActivationApp.exe" -deviceID "CN18T113LW05RW:NW" -scfn "HP Photosmart 5510d series (NET)" -AutoStart 1
O4 - HKCU\..\Run: [Amazon Cloud Player] C:\Users\Sarah\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe
O4 - Startup: Dropbox.lnk = Sarah\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Startup: Monitor Ink Alerts - HP Photosmart 5510d series (Network).lnk = ?
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
O9 - Extra 'Tools' menuitem: SmartPrint - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Amazon Unbox Video Service (ADVService) - Amazon.com - C:\Program Files (x86)\Amazon\Amazon Unbox Video\ADVWindowsClientService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Intel® Centrino® Wireless Bluetooth® + High Speed Service (AMPPALR3) - Intel Corporation - C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bluetooth Device Monitor - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
O23 - Service: Bluetooth Media Service - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe
O23 - Service: Bluetooth OBEX Service - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel® Centrino® Wireless Bluetooth® + High Speed Security Service (BTHSSecurityMgr) - Intel® Corporation - C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: TrueSuiteService (FPLService) - HP - C:\Program Files (x86)\HP SimplePass 2012\TrueSuiteService.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Garmin Core Update Service - Garmin Ltd or its subsidiaries - C:\Program Files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Client Services (HPClientSvc) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISCT Always Updated Agent (ISCTAgent) - Unknown owner - C:\Program Files (x86)\Intel\Intel® Smart Connect Technology Agent\iSCTAgent.exe
O23 - Service: Intel® Identity Protection Technology Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: RealNetworks Downloader Resolver Service - Unknown owner - C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Zero Configuration Service (ZeroConfigService) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe

--
End of file - 18217 bytes
 

Attached Files



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#2 sam5219

sam5219
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:50 AM

Posted 15 November 2013 - 12:42 PM

Oh, and here's the DDS file:

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16736  BrowserJavaVersion: 10.40.2
Run by Sarah at 12:37:42 on 2013-11-15
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.6092.3301 [GMT -5:00]
.
AV: Norton 360 Premier Edition *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 Premier Edition *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 Premier Edition *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\HP SimplePass 2012\TrueSuiteService.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k WbioSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
C:\Program Files (x86)\Intel\Intel® Smart Connect Technology Agent\iSCTAgent.exe
C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Intel\Intel® Smart Connect Technology Agent\ISCTHidMonitor.exe
C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe
C:\Program Files (x86)\Amazon\Amazon Unbox Video\ADVWindowsClientService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Intel\Intel® Smart Connect Technology Agent\ISCTHidMonitor.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\HP SimplePass 2012\TouchControl.exe
C:\Program Files (x86)\HP SimplePass 2012\BioMonitor.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe
C:\Users\Sarah\AppData\Local\Programs\Google\MusicManager\MusicManager.exe
C:\Program Files\HP\HP Photosmart 5510d series\Bin\ScanToPCActivationApp.exe
C:\Users\Sarah\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe
C:\Users\Sarah\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Windows\system32\RunDll32.exe
C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files\HP\HP Photosmart 5510d series\Bin\HPNetworkCommunicatorCom.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe
C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe
C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_152.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_152.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe
C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Amazon\Amazon Unbox Video\ADVWindowsClientSystemTray.exe
C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
C:\Program Files (x86)\Samsung\Kies\Kies.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\HP\HP Photosmart 5510d series\Bin\HPNetworkCommunicator.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://xfinity.comcast.net/?cid=insdate06102013
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
mWinlogon: Userinit = userinit.exe,
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\ips\ipsbho.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: TrueSuite Website Log On: {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} - C:\Program Files (x86)\HP SimplePass 2012\IEBHO.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\coieplg.dll
uRun: [Google Update] "C:\Users\Sarah\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [] C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
uRun: [GarminExpressTrayApp] "C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe"
uRun: [MusicManager] "C:\Users\Sarah\AppData\Local\Programs\Google\MusicManager\MusicManager.exe"
uRun: [HP Photosmart 5510d series (NET)] "C:\Program Files\HP\HP Photosmart 5510d series\Bin\ScanToPCActivationApp.exe" -deviceID "CN18T113LW05RW:NW" -scfn "HP Photosmart 5510d series (NET)" -AutoStart 1
uRun: [Amazon Cloud Player] C:\Users\Sarah\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe
mRun: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
mRun: [HPQuickWebProxy] "C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe"
mRun: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
mRun: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [Carbonite Backup] C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
StartupFolder: C:\Users\Sarah\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Sarah\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\Sarah\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MONITO~1.LNK - C:\Windows\System32\RunDll32.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Google Photos Screensa&ver - C:\Windows\System32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_40-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0040-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_40-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_40-windows-i586.cab
TCP: NameServer = 68.87.71.226 68.87.73.242
TCP: Interfaces\{0BC3A17E-9B93-4E05-8641-D7D51B119732} : DHCPNameServer = 68.87.71.226 68.87.73.242
TCP: Interfaces\{0BC3A17E-9B93-4E05-8641-D7D51B119732}\33A4734464 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{0BC3A17E-9B93-4E05-8641-D7D51B119732}\45865602D41647279687 : DHCPNameServer = 75.75.75.75 75.75.76.76 192.168.1.1
TCP: Interfaces\{0BC3A17E-9B93-4E05-8641-D7D51B119732}\45865602D41647279687D27657563747 : DHCPNameServer = 75.75.75.75 75.75.76.76 192.168.33.1
TCP: Interfaces\{0BC3A17E-9B93-4E05-8641-D7D51B119732}\55348434D27455543545 : DHCPNameServer = 8.8.8.8 8.8.4.4
TCP: Interfaces\{935B78A5-3DBB-4995-9114-C39675380695} : DHCPNameServer = 10.3.8.10 10.103.8.10 10.103.8.12 10.3.8.12
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine64\21.1.0.18\coieplg.dll
x64-BHO: TrueSuite Website Log On: {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} - C:\Program Files (x86)\HP SimplePass 2012\x64\IEBHO.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll
x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine64\21.1.0.18\coieplg.dll
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [BTMTrayAgent] rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll",TrayApp
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [Logitech Download Assistant] C:\Windows\System32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
x64-mASetup: {0CE7EBAF-157D-4111-9146-057CB2A4023E} - msiexec /fu {0CE7EBAF-157D-4111-9146-057CB2A4023E} /qn
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Sarah\AppData\Roaming\Mozilla\Firefox\Profiles\sh1ojgg8.default\
FF - prefs.js: browser.startup.homepage - hxxps://mail.google.com/mail/u/0/?shva=1#inbox
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Amazon\MP3 Downloader\npAmazonMP3DownloaderPlugin101752.dll
FF - plugin: C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: c:\program files (x86)\real\realplayer\Netscape6\nprpplugin.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\2\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlchromebrowserrecordext.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlhtml5videoshim.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlpepperflashvideoshim.dll
FF - plugin: C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\npdlplugin.dll
FF - plugin: C:\Users\Sarah\AppData\Local\Google\Update\1.3.21.165\npGoogleUpdate3.dll
FF - plugin: C:\Users\Sarah\AppData\Roaming\Mozilla\Firefox\Profiles\sh1ojgg8.default\extensions\{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}\plugins\npGarmin.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_152.dll
FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
.
---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false
============= SERVICES / DRIVERS ===============
.
R2 AMPPALR3;Intel® Centrino® Wireless Bluetooth® + High Speed Service;C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe [2012-1-9 659968]
R2 Bluetooth Device Monitor;Bluetooth Device Monitor;C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe [2011-10-18 936272]
R2 Bluetooth OBEX Service;Bluetooth OBEX Service;C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe [2011-10-18 1001808]
R2 BTHSSecurityMgr;Intel® Centrino® Wireless Bluetooth® + High Speed Security Service;C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe [2012-1-17 135952]
R2 FPLService;TrueSuiteService;C:\Program Files (x86)\HP SimplePass 2012\TrueSuiteService.exe [2011-8-26 260424]
R2 Garmin Core Update Service;Garmin Core Update Service;C:\Program Files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe [2013-9-19 250200]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-9-27 86528]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2012-8-10 197536]
R2 hpsrv;HP Service;C:\Windows\System32\hpservice.exe [2011-5-27 30520]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2012-3-5 35200]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2012-1-4 13592]
R2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [2012-1-4 2375168]
R2 ISCTAgent;ISCT Always Updated Agent;C:\Program Files (x86)\Intel\Intel® Smart Connect Technology Agent\iSCTAgent.exe [2011-9-6 93696]
R2 jhi_service;Intel® Identity Protection Technology Host Interface Service;C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe [2011-2-24 212944]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-6-11 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-6-11 701512]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\n360.exe [2013-10-10 264360]
R2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [2013-8-14 39056]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2012-1-4 2656280]
R2 ZeroConfigService;Intel® PROSet/Wireless Zero Configuration Service;C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe [2012-2-26 2669840]
R3 AMPPAL;Intel® Centrino® Wireless Bluetooth® + High Speed Virtual Adapter;C:\Windows\System32\drivers\amppal.sys [2012-1-9 195584]
R3 ATSwpWDF;AuthenTec TruePrint WBF Driver;C:\Windows\System32\drivers\ATSwpWDF.sys [2012-10-18 1111856]
R3 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton 360 Premier Edition\NortonData\21.0.2.1\Definitions\BASHDefs\20131101.003\BHDrvx64.sys [2013-11-6 1524824]
R3 Bluetooth Media Service;Bluetooth Media Service;C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe [2011-10-18 1354064]
R3 btmaudio;Intel Bluetooth Audio Service;C:\Windows\System32\drivers\btmaud.sys [2011-5-19 51712]
R3 btmaux;Intel Bluetooth Auxiliary Service;C:\Windows\System32\drivers\btmaux.sys [2011-8-29 53760]
R3 btmhsf;btmhsf;C:\Windows\System32\drivers\btmhsf.sys [2011-10-10 288768]
R3 ccSet_N360;N360 Settings Manager;C:\Windows\System32\drivers\N360x64\1501000.012\ccsetx64.sys [2013-10-10 162392]
R3 clwvd;CyberLink WebCam Virtual Driver;C:\Windows\System32\drivers\clwvd.sys [2010-7-28 31088]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-10-9 140376]
R3 iBtFltCoex;iBtFltCoex;C:\Windows\System32\drivers\iBtFltCoex.sys [2011-10-11 59904]
R3 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton 360 Premier Edition\NortonData\21.0.2.1\Definitions\IPSDefs\20131114.001\IDSviA64.sys [2013-11-14 521816]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-10-15 317440]
R3 ISCT;Intel® Smart Connect Technology Device Driver;C:\Windows\System32\drivers\ISCTD64.sys [2013-1-18 46568]
R3 iwdbus;IWD Bus Enumerator;C:\Windows\System32\drivers\iwdbus.sys [2011-8-5 25496]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-6-11 25928]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-6-10 91648]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-6-10 208896]
R3 RSPCIESTOR;Realtek PCIE CardReader Driver;C:\Windows\System32\drivers\RtsPStor.sys [2012-1-4 338536]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2012-1-4 539240]
R3 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1501000.012\symds64.sys [2013-10-10 493656]
R3 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1501000.012\symefa64.sys [2013-10-10 1147480]
R3 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1501000.012\ironx64.sys [2013-10-10 264280]
R3 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1501000.012\symnets.sys [2013-10-10 590936]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-6-21 162408]
S3 AMPPALP;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Protocol;C:\Windows\System32\drivers\amppal.sys [2012-1-9 195584]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 intaud_WaveExtensible;Intel WiDi Audio Device;C:\Windows\System32\drivers\intelaud.sys [2011-8-5 34200]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2012-2-26 273168]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-9-30 19456]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-11-15 56832]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-9-30 30208]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-3-16 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-11-15 16:31:51    388096    ----a-r-    C:\Users\Sarah\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2013-11-15 16:31:39    --------    d-----w-    C:\Program Files (x86)\Trend Micro
2013-11-15 15:47:58    792576    ----a-w-    C:\Windows\SysWow64\TSWorkspace.dll
2013-11-15 15:47:58    1030144    ----a-w-    C:\Windows\System32\TSWorkspace.dll
2013-11-14 19:46:47    --------    d-----w-    C:\Users\Sarah\I bleep HATE THIS SOFTWARE
2013-11-14 19:41:10    --------    d-----w-    C:\Users\Sarah\AppData\Roaming\DigitalVolcano
2013-11-14 19:40:48    --------    d-----w-    C:\Program Files (x86)\Duplicate Cleaner
2013-11-14 19:07:38    --------    d-----w-    C:\Program Files\Carbonite
2013-11-14 19:07:16    --------    d-----w-    C:\ProgramData\Carbonite
2013-11-14 19:07:16    --------    d-----w-    C:\Program Files (x86)\Carbonite
2013-11-13 20:34:23    --------    d-----w-    C:\Program Files\iPod
2013-11-13 20:34:21    --------    d-----w-    C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-11-13 20:34:21    --------    d-----w-    C:\Program Files\iTunes
2013-11-13 20:34:21    --------    d-----w-    C:\Program Files (x86)\iTunes
2013-11-13 11:15:04    197120    ----a-w-    C:\Windows\System32\credui.dll
2013-11-13 11:15:04    1930752    ----a-w-    C:\Windows\System32\authui.dll
2013-11-13 11:15:04    190464    ----a-w-    C:\Windows\System32\SmartcardCredentialProvider.dll
2013-11-13 11:15:04    1796096    ----a-w-    C:\Windows\SysWow64\authui.dll
2013-11-13 11:15:04    168960    ----a-w-    C:\Windows\SysWow64\credui.dll
2013-11-13 11:15:04    152576    ----a-w-    C:\Windows\SysWow64\SmartcardCredentialProvider.dll
2013-11-13 11:15:00    497152    ----a-w-    C:\Windows\System32\drivers\afd.sys
2013-11-06 01:33:44    274032    ----a-w-    C:\Program Files (x86)\Mozilla Firefox\updater.exe
2013-10-17 17:43:25    --------    d-----w-    C:\Users\Sarah\AppData\Local\NPE
2013-10-17 15:00:33    --------    d-----w-    C:\Windows\SysWow64\N360_BACKUP
.
==================== Find3M  ====================
.
2013-11-14 12:09:22    71048    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-11-14 12:09:22    692616    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
2013-10-12 08:45:20    2241536    ----a-w-    C:\Windows\System32\wininet.dll
2013-10-12 08:43:37    3959808    ----a-w-    C:\Windows\System32\jscript9.dll
2013-10-12 08:43:32    67072    ----a-w-    C:\Windows\System32\iesetup.dll
2013-10-12 08:43:32    136704    ----a-w-    C:\Windows\System32\iesysprep.dll
2013-10-12 07:03:50    1767936    ----a-w-    C:\Windows\SysWow64\wininet.dll
2013-10-12 07:02:33    2877952    ----a-w-    C:\Windows\SysWow64\jscript9.dll
2013-10-12 07:02:29    61440    ----a-w-    C:\Windows\SysWow64\iesetup.dll
2013-10-12 07:02:29    109056    ----a-w-    C:\Windows\SysWow64\iesysprep.dll
2013-10-12 06:35:26    2706432    ----a-w-    C:\Windows\System32\mshtml.tlb
2013-10-12 06:08:58    2706432    ----a-w-    C:\Windows\SysWow64\mshtml.tlb
2013-10-12 05:44:38    89600    ----a-w-    C:\Windows\System32\RegisterIEPKEYs.exe
2013-10-12 05:15:39    71680    ----a-w-    C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-10-12 02:30:42    830464    ----a-w-    C:\Windows\System32\nshwfp.dll
2013-10-12 02:29:21    859648    ----a-w-    C:\Windows\System32\IKEEXT.DLL
2013-10-12 02:29:08    324096    ----a-w-    C:\Windows\System32\FWPUCLNT.DLL
2013-10-12 02:03:08    656896    ----a-w-    C:\Windows\SysWow64\nshwfp.dll
2013-10-12 02:01:25    216576    ----a-w-    C:\Windows\SysWow64\FWPUCLNT.DLL
2013-10-05 20:25:35    1474048    ----a-w-    C:\Windows\System32\crypt32.dll
2013-10-05 19:57:25    1168384    ----a-w-    C:\Windows\SysWow64\crypt32.dll
2013-10-03 02:23:48    404480    ----a-w-    C:\Windows\System32\gdi32.dll
2013-10-03 02:00:44    311808    ----a-w-    C:\Windows\SysWow64\gdi32.dll
2013-10-02 02:22:20    56832    ----a-w-    C:\Windows\System32\drivers\TsUsbFlt.sys
2013-10-02 02:11:13    13824    ----a-w-    C:\Windows\System32\TsUsbRedirectionGroupPolicyControl.exe
2013-10-02 02:08:53    12800    ----a-w-    C:\Windows\System32\TsUsbRedirectionGroupPolicyExtension.dll
2013-10-02 01:48:59    56832    ----a-w-    C:\Windows\System32\MsRdpWebAccess.dll
2013-10-02 01:48:08    18944    ----a-w-    C:\Windows\System32\wksprtPS.dll
2013-10-02 01:29:05    62976    ----a-w-    C:\Windows\System32\tsgqec.dll
2013-10-02 01:10:56    44544    ----a-w-    C:\Windows\System32\TsUsbGDCoInstaller.dll
2013-10-02 00:15:45    1057280    ----a-w-    C:\Windows\System32\rdvidcrl.dll
2013-10-02 00:14:58    50176    ----a-w-    C:\Windows\SysWow64\MsRdpWebAccess.dll
2013-10-02 00:14:20    17920    ----a-w-    C:\Windows\SysWow64\wksprtPS.dll
2013-10-02 00:08:30    83968    ----a-w-    C:\Windows\System32\TSWbPrxy.exe
2013-10-02 00:01:16    420864    ----a-w-    C:\Windows\System32\wksprt.exe
2013-10-01 23:58:48    53248    ----a-w-    C:\Windows\SysWow64\tsgqec.dll
2013-10-01 23:31:09    1147392    ----a-w-    C:\Windows\System32\mstsc.exe
2013-10-01 23:08:10    855552    ----a-w-    C:\Windows\SysWow64\rdvidcrl.dll
2013-10-01 22:34:12    1068544    ----a-w-    C:\Windows\SysWow64\mstsc.exe
2013-10-01 20:57:46    6578176    ----a-w-    C:\Windows\System32\mstscax.dll
2013-10-01 20:55:10    5698048    ----a-w-    C:\Windows\SysWow64\mstscax.dll
2013-09-30 13:49:22    177752    ----a-w-    C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2013-09-30 13:03:20    96168    ----a-w-    C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-09-30 13:03:19    868264    ----a-w-    C:\Windows\SysWow64\npDeployJava1.dll
2013-09-30 13:03:19    790440    ----a-w-    C:\Windows\SysWow64\deployJava1.dll
2013-09-27 03:18:30    1147480    ----a-w-    C:\Windows\System32\drivers\N360x64\1501000.012\symefa64.sys
2013-09-27 02:26:03    858200    ----a-w-    C:\Windows\System32\drivers\N360x64\1501000.012\srtsp64.sys
2013-09-26 03:28:00    590936    ----a-w-    C:\Windows\System32\drivers\N360x64\1501000.012\symnets.sys
2013-09-26 02:50:25    162392    ----a-w-    C:\Windows\System32\drivers\N360x64\1501000.012\ccsetx64.sys
2013-09-25 02:26:40    95680    ----a-w-    C:\Windows\System32\drivers\ksecdd.sys
2013-09-25 02:26:40    154560    ----a-w-    C:\Windows\System32\drivers\ksecpkg.sys
2013-09-25 02:23:33    28672    ----a-w-    C:\Windows\System32\sspisrv.dll
2013-09-25 02:23:33    135680    ----a-w-    C:\Windows\System32\sspicli.dll
2013-09-25 02:23:01    28160    ----a-w-    C:\Windows\System32\secur32.dll
2013-09-25 02:22:59    340992    ----a-w-    C:\Windows\System32\schannel.dll
2013-09-25 02:21:50    307200    ----a-w-    C:\Windows\System32\ncrypt.dll
2013-09-25 02:21:07    1447936    ----a-w-    C:\Windows\System32\lsasrv.dll
2013-09-25 01:58:17    96768    ----a-w-    C:\Windows\SysWow64\sspicli.dll
2013-09-25 01:57:26    22016    ----a-w-    C:\Windows\SysWow64\secur32.dll
2013-09-25 01:57:24    247808    ----a-w-    C:\Windows\SysWow64\schannel.dll
2013-09-25 01:56:42    220160    ----a-w-    C:\Windows\SysWow64\ncrypt.dll
2013-09-25 01:03:24    30720    ----a-w-    C:\Windows\System32\lsass.exe
2013-09-13 19:54:33    499712    ----a-w-    C:\Windows\SysWow64\msvcp71.dll
2013-09-13 19:54:33    348160    ----a-w-    C:\Windows\SysWow64\msvcr71.dll
2013-09-08 02:30:37    1903552    ----a-w-    C:\Windows\System32\drivers\tcpip.sys
2013-09-08 02:27:14    327168    ----a-w-    C:\Windows\System32\mswsock.dll
2013-09-08 02:03:58    231424    ----a-w-    C:\Windows\SysWow64\mswsock.dll
2013-09-04 12:12:11    343040    ----a-w-    C:\Windows\System32\drivers\usbhub.sys
2013-09-04 12:11:51    325120    ----a-w-    C:\Windows\System32\drivers\usbport.sys
2013-09-04 12:11:49    99840    ----a-w-    C:\Windows\System32\drivers\usbccgp.sys
2013-09-04 12:11:43    52736    ----a-w-    C:\Windows\System32\drivers\usbehci.sys
2013-09-04 12:11:43    30720    ----a-w-    C:\Windows\System32\drivers\usbuhci.sys
2013-09-04 12:11:42    25600    ----a-w-    C:\Windows\System32\drivers\usbohci.sys
2013-09-04 12:11:40    7808    ----a-w-    C:\Windows\System32\drivers\usbd.sys
2013-08-29 02:17:48    5549504    ----a-w-    C:\Windows\System32\ntoskrnl.exe
2013-08-29 02:16:35    1732032    ----a-w-    C:\Windows\System32\ntdll.dll
2013-08-29 02:16:28    243712    ----a-w-    C:\Windows\System32\wow64.dll
2013-08-29 02:16:14    859648    ----a-w-    C:\Windows\System32\tdh.dll
2013-08-29 02:13:28    878080    ----a-w-    C:\Windows\System32\advapi32.dll
2013-08-29 01:51:45    3969472    ----a-w-    C:\Windows\SysWow64\ntkrnlpa.exe
2013-08-29 01:51:45    3914176    ----a-w-    C:\Windows\SysWow64\ntoskrnl.exe
2013-08-29 01:50:31    5120    ----a-w-    C:\Windows\SysWow64\wow32.dll
2013-08-29 01:50:30    1292192    ----a-w-    C:\Windows\SysWow64\ntdll.dll
2013-08-29 01:50:16    619520    ----a-w-    C:\Windows\SysWow64\tdh.dll
2013-08-29 01:48:17    640512    ----a-w-    C:\Windows\SysWow64\advapi32.dll
2013-08-29 01:48:15    44032    ----a-w-    C:\Windows\apppatch\acwow64.dll
2013-08-29 00:49:53    25600    ----a-w-    C:\Windows\SysWow64\setup16.exe
2013-08-29 00:49:52    7680    ----a-w-    C:\Windows\SysWow64\instnm.exe
2013-08-29 00:49:52    14336    ----a-w-    C:\Windows\SysWow64\ntvdm64.dll
2013-08-29 00:49:49    2048    ----a-w-    C:\Windows\SysWow64\user.exe
2013-08-28 01:21:06    3155968    ----a-w-    C:\Windows\System32\win32k.sys
2013-08-28 01:12:33    461312    ----a-w-    C:\Windows\System32\scavengeui.dll
.
============= FINISH: 12:40:26.56 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 3/14/2012 10:51:19 PM
System Uptime: 11/15/2013 12:20:44 PM (0 hours ago)
.
Motherboard: Hewlett-Packard |  | 1793
Processor: Intel® Core™ i5-2450M CPU @ 2.50GHz | CPU1 | 2501/1333mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 679 GiB total, 572.941 GiB free.
D: is FIXED (NTFS) - 16 GiB total, 1.75 GiB free.
E: is FIXED (FAT32) - 4 GiB total, 1.088 GiB free.
F: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Photosmart 5510d series
Device ID: ROOT\MULTIFUNCTION\0008
Manufacturer: HP
Name: Photosmart 5510d series
PNP Device ID: ROOT\MULTIFUNCTION\0008
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP Color LaserJet CP4520 Series
Device ID: ROOT\MULTIFUNCTION\0028
Manufacturer: Hewlett-Packard
Name: HP Color LaserJet CP4520 Series
PNP Device ID: ROOT\MULTIFUNCTION\0028
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP Color LaserJet CP3525
Device ID: ROOT\MULTIFUNCTION\0009
Manufacturer: Hewlett-Packard
Name: HP Color LaserJet CP3525
PNP Device ID: ROOT\MULTIFUNCTION\0009
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP Color LaserJet CM4540 MFP
Device ID: ROOT\MULTIFUNCTION\0029
Manufacturer: Hewlett-Packard
Name: HP Color LaserJet CM4540 MFP
PNP Device ID: ROOT\MULTIFUNCTION\0029
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: hp color LaserJet 4600
Device ID: ROOT\MULTIFUNCTION\0010
Manufacturer: Hewlett-Packard
Name: hp color LaserJet 4600
PNP Device ID: ROOT\MULTIFUNCTION\0010
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP LaserJet 400 color M451nw
Device ID: ROOT\MULTIFUNCTION\0030
Manufacturer: Hewlett-Packard
Name: HP LaserJet 400 color M451nw
PNP Device ID: ROOT\MULTIFUNCTION\0030
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP LaserJet Professional P1606dn
Device ID: ROOT\MULTIFUNCTION\0011
Manufacturer: Hewlett-Packard
Name: HP LaserJet Professional P1606dn
PNP Device ID: ROOT\MULTIFUNCTION\0011
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP Color LaserJet 4700
Device ID: ROOT\MULTIFUNCTION\0031
Manufacturer: Hewlett-Packard
Name: HP Color LaserJet 4700
PNP Device ID: ROOT\MULTIFUNCTION\0031
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: hp LaserJet 4350
Device ID: ROOT\MULTIFUNCTION\0012
Manufacturer: Hewlett-Packard
Name: hp LaserJet 4350
PNP Device ID: ROOT\MULTIFUNCTION\0012
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP LaserJet 400 M401dne
Device ID: ROOT\MULTIFUNCTION\0032
Manufacturer: Hewlett-Packard
Name: HP LaserJet 400 M401dne
PNP Device ID: ROOT\MULTIFUNCTION\0032
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP LaserJet CP1525nw
Device ID: ROOT\MULTIFUNCTION\0013
Manufacturer: Hewlett-Packard
Name: HP LaserJet CP1525nw
PNP Device ID: ROOT\MULTIFUNCTION\0013
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: hp LaserJet 2300 series
Device ID: ROOT\MULTIFUNCTION\0033
Manufacturer: Hewlett-Packard
Name: hp LaserJet 2300 series
PNP Device ID: ROOT\MULTIFUNCTION\0033
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP Color LaserJet CP4520 Series
Device ID: ROOT\MULTIFUNCTION\0014
Manufacturer: Hewlett-Packard
Name: HP Color LaserJet CP4520 Series
PNP Device ID: ROOT\MULTIFUNCTION\0014
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: hp color LaserJet 4650
Device ID: ROOT\MULTIFUNCTION\0015
Manufacturer: Hewlett-Packard
Name: hp color LaserJet 4650
PNP Device ID: ROOT\MULTIFUNCTION\0015
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP LaserJet 500 color M551
Device ID: ROOT\MULTIFUNCTION\0016
Manufacturer: Hewlett-Packard
Name: HP LaserJet 500 color M551
PNP Device ID: ROOT\MULTIFUNCTION\0016
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP Color LaserJet 4700
Device ID: ROOT\MULTIFUNCTION\0017
Manufacturer: Hewlett-Packard
Name: HP Color LaserJet 4700
PNP Device ID: ROOT\MULTIFUNCTION\0017
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP LaserJet 400 M401n
Device ID: ROOT\MULTIFUNCTION\0018
Manufacturer: Hewlett-Packard
Name: HP LaserJet 400 M401n
PNP Device ID: ROOT\MULTIFUNCTION\0018
Service:
.
Class GUID:
Description: Bluetooth Peripheral Device
Device ID: BTHENUM\{453994D5-D58B-96F9-6616-B37F586BA2EC}_VID&0002000A_PID&0000\8&13A4E5BE&0&845181AD1DD2_C00000000
Manufacturer:
Name: Bluetooth Peripheral Device
PNP Device ID: BTHENUM\{453994D5-D58B-96F9-6616-B37F586BA2EC}_VID&0002000A_PID&0000\8&13A4E5BE&0&845181AD1DD2_C00000000
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Officejet 6500 E710n-z
Device ID: ROOT\MULTIFUNCTION\0019
Manufacturer: HP
Name: Officejet 6500 E710n-z
PNP Device ID: ROOT\MULTIFUNCTION\0019
Service:
.
Class GUID:
Description: HP Color LaserJet 4700
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer:
Name: HP Color LaserJet 4700
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP LaserJet 4000 Series
Device ID: ROOT\MULTIFUNCTION\0020
Manufacturer: Hewlett-Packard
Name: HP LaserJet 4000 Series
PNP Device ID: ROOT\MULTIFUNCTION\0020
Service:
.
Class GUID:
Description: HP LaserJet 400 M401n
Device ID: ROOT\MULTIFUNCTION\0001
Manufacturer:
Name: HP LaserJet 400 M401n
PNP Device ID: ROOT\MULTIFUNCTION\0001
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP LaserJet 4050 Series
Device ID: ROOT\MULTIFUNCTION\0021
Manufacturer: Hewlett-Packard
Name: HP LaserJet 4050 Series
PNP Device ID: ROOT\MULTIFUNCTION\0021
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP Color LaserJet 4700
Device ID: ROOT\MULTIFUNCTION\0002
Manufacturer: Hewlett-Packard
Name: HP Color LaserJet 4700
PNP Device ID: ROOT\MULTIFUNCTION\0002
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP LaserJet P4014
Device ID: ROOT\MULTIFUNCTION\0022
Manufacturer: Hewlett-Packard
Name: HP LaserJet P4014
PNP Device ID: ROOT\MULTIFUNCTION\0022
Service:
.
Class GUID:
Description: HP LaserJet 4000 Series
Device ID: ROOT\MULTIFUNCTION\0003
Manufacturer:
Name: HP LaserJet 4000 Series
PNP Device ID: ROOT\MULTIFUNCTION\0003
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP LaserJet M2727nf MFP
Device ID: ROOT\MULTIFUNCTION\0023
Manufacturer: Hewlett-Packard
Name: HP LaserJet M2727nf MFP
PNP Device ID: ROOT\MULTIFUNCTION\0023
Service:
.
Class GUID:
Description: Officejet 6500 E710n-z
Device ID: ROOT\MULTIFUNCTION\0004
Manufacturer:
Name: Officejet 6500 E710n-z
PNP Device ID: ROOT\MULTIFUNCTION\0004
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP LaserJet P2055dn
Device ID: ROOT\MULTIFUNCTION\0024
Manufacturer: Hewlett-Packard
Name: HP LaserJet P2055dn
PNP Device ID: ROOT\MULTIFUNCTION\0024
Service:
.
Class GUID:
Description: HP LaserJet 400 M401n
Device ID: ROOT\MULTIFUNCTION\0005
Manufacturer:
Name: HP LaserJet 400 M401n
PNP Device ID: ROOT\MULTIFUNCTION\0005
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP LaserJet P3010 Series
Device ID: ROOT\MULTIFUNCTION\0025
Manufacturer: Hewlett-Packard
Name: HP LaserJet P3010 Series
PNP Device ID: ROOT\MULTIFUNCTION\0025
Service:
.
Class GUID:
Description: Officejet 6500 E710n-z
Device ID: ROOT\MULTIFUNCTION\0006
Manufacturer:
Name: Officejet 6500 E710n-z
PNP Device ID: ROOT\MULTIFUNCTION\0006
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP Color LaserJet CP4020 Series
Device ID: ROOT\MULTIFUNCTION\0026
Manufacturer: Hewlett-Packard
Name: HP Color LaserJet CP4020 Series
PNP Device ID: ROOT\MULTIFUNCTION\0026
Service:
.
Class GUID:
Description: Bluetooth Peripheral Device
Device ID: BTHENUM\{936DA01F-9ABD-4D9D-80C7-02AF85C822A8}_VID&0002000A_PID&0000\8&13A4E5BE&0&845181AD1DD2_C00000000
Manufacturer:
Name: Bluetooth Peripheral Device
PNP Device ID: BTHENUM\{936DA01F-9ABD-4D9D-80C7-02AF85C822A8}_VID&0002000A_PID&0000\8&13A4E5BE&0&845181AD1DD2_C00000000
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP LaserJet 4000 Series
Device ID: ROOT\MULTIFUNCTION\0007
Manufacturer: Hewlett-Packard
Name: HP LaserJet 4000 Series
PNP Device ID: ROOT\MULTIFUNCTION\0007
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP Color LaserJet CP4520 Series
Device ID: ROOT\MULTIFUNCTION\0027
Manufacturer: Hewlett-Packard
Name: HP Color LaserJet CP4520 Series
PNP Device ID: ROOT\MULTIFUNCTION\0027
Service:
.
==== System Restore Points ===================
.
RP173: 10/26/2013 11:20:45 AM - Scheduled Checkpoint
RP174: 11/7/2013 4:53:34 PM - Scheduled Checkpoint
RP175: 11/14/2013 6:01:40 AM - Windows Update
RP176: 11/15/2013 10:48:04 AM - Windows Update
RP177: 11/15/2013 10:57:32 AM - Installed HiJackThis
.
==== Installed Programs ======================
.
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader XI (11.0.05)
Adobe Shockwave Player 12.0
Amazon Cloud Player
Amazon Kindle
Amazon MP3 Downloader 1.0.17
Amazon Unbox Video
Apple Application Support
Apple Mobile Device Support
Apple Software Update
AuthenTec TrueAPI
AuthenTec WinBio FingerPrint Software
Big Fish Games: Game Manager
BitZipper 2009
Bonjour
Carbonite
CyberLink YouCam
D3DX10
Dark Parables: The Red Riding Hood Sisters
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dropbox
Duplicate Cleaner Free 3.2.1
Echoes of the Past: The Revenge of the Witch
Elevated Installer
Enchantia: Wrath of the Phoenix Queen Collector's Edition
EndNote X4
ESU for Microsoft Windows 7 SP1
Garmin Express
Garmin Express Tray
GraphPad Prism 5
Hewlett-Packard ACLM.NET v1.2.1.1
HiJackThis
Hotfix for Microsoft .NET Framework 4 Client Profile (KB2461678)
HP 3D DriveGuard
HP Application Assistant
HP Auto
HP Client Services
HP CoolSense
HP Customer Experience Enhancements
HP Documentation
HP FWUpdateEDO2
HP MovieStore
HP On Screen Display
HP Photo Creations
HP Photosmart 5510d series Basic Device Software
HP Photosmart 5510d series Help
HP Photosmart 5510d series Product Improvement Study
HP Power Manager
HP Quick Launch
HP QuickWeb
HP Recovery Manager
HP Security Assistant
HP Setup
HP Setup Manager
HP SimplePass 2012
HP Software Framework
HP Support Assistant
HP Update
HPDiagnosticAlert
IDT Audio
Intel PROSet Wireless
Intel® Identity Protection Technology 1.1.2.0
Intel® Management Engine Components
Intel® Processor Graphics
Intel® PROSet/Wireless for Bluetooth® + High Speed
Intel® PROSet/Wireless Software for Bluetooth® Technology
Intel® Rapid Storage Technology
Intel® Smart Connect Technology 1.0
Intel® WiDi
Intel® Wireless Display
Intel® PROSet/Wireless WiFi Software
iTunes
Java 7 Update 40
Java Auto Updater
JavaFX 2.1.1
Junk Mail filter update
LSM Image Browser, Release 4.2
Malwarebytes Anti-Malware version 1.75.0.1300
Mesh Runtime
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Student 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft WSE 3.0 Runtime
Mozilla Firefox 11.0 (x86 en-US)
Mozilla Firefox 25.0 (x86 en-US)
Mozilla Thunderbird 11.0 (x86 en-US)
Mozilla Thunderbird 24.1.0 (x86 en-US)
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Music Manager
Norton 360
Picasa 3
PlayReady PC Runtime x86
QuickTime
RealDownloader
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealNetworks - Microsoft Visual C++ 2010 Runtime
RealPlayer
Realtek Ethernet Controller Driver
Realtek PCIE Card Reader
RealUpgrade 1.1
Renesas Electronics USB 3.0 Host Controller Driver
ResearchSoft Direct Export Helper
Rosetta Stone Version 3
Samsung Kies
SAMSUNG USB Driver for Mobile Phones
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
Security Update for Microsoft Excel 2010 (KB2826033) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2760781) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826023) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826035) 32-Bit Edition
Security Update for Microsoft Outlook 2010 (KB2837597) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Skype Click to Call
Skype™ 6.6
Surface: Mystery of Another World
Surface: The Noise She Couldn't Make
swMSM
Synaptics TouchPad Driver
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2827323) 32-Bit Edition
Update Installer for WildTangent Games App
VIP Access SDK (1.0.1.2)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Player Firefox Plugin
.
==== Event Viewer Messages From Past Week ========
.
11/15/2013 9:26:10 AM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the CarboniteService service, but this action failed with the following error:  An instance of the service is already running.
11/15/2013 9:25:10 AM, Error: Service Control Manager [7031]  - The CarboniteService service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
11/15/2013 12:26:38 PM, Error: Service Control Manager [7022]  - The Windows Update service hung on starting.
11/15/2013 12:23:49 PM, Error: Service Control Manager [7023]  - The HP Network Devices Support service terminated with the following error:  The specified module could not be found.
11/15/2013 10:39:11 AM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
11/14/2013 4:58:45 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the iphlpsvc service.
11/14/2013 4:58:14 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SDRSVC service.
11/12/2013 11:22:21 AM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk1\DR1.
11/11/2013 7:14:07 AM, Error: Service Control Manager [7034]  - The HP Network Devices Support service terminated unexpectedly.  It has done this 1 time(s).
11/11/2013 7:14:03 AM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
.
==== End Of File ===========================
 



#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:01:50 AM

Posted 15 November 2013 - 10:39 PM


Hello sam5219

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 sam5219

sam5219
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:50 AM

Posted 15 November 2013 - 11:30 PM

Hi, Gringo!  Thanks for offering to help!  I downloaded and ran each tool individually, and the results are below.  By the way, I usually use Norton 360, and I do a weekly scan with MBAM, (in fact, the most recent one was today, but I will leave it alone until you tell me to). 

 

# AdwCleaner v3.012 - Report created 15/11/2013 at 23:02:36
# Updated 11/11/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Sarah - SARAH-DM4
# Running from : C:\Users\Sarah\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

File Deleted : C:\Users\Sarah\AppData\Roaming\Mozilla\Firefox\Profiles\sh1ojgg8.default\user.js

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\secman.DLL
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4D076AB4-7562-427A-B5D2-BD96E19DEE56}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{826D7151-8D99-434B-8540-082B8C2AE556}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{11549FE4-7C5A-4C17-9FC3-56FC5162A994}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16736


-\\ Mozilla Firefox v11.0 (en-US)

[ File : C:\Users\Sarah\AppData\Roaming\Mozilla\Firefox\Profiles\sh1ojgg8.default\prefs.js ]

Line Deleted : user_pref("browser.startup.homepage", "hxxps://mail.google.com/mail/u/0/?shva=1#inbox");

*************************

AdwCleaner[R0].txt - [4113 octets] - [15/11/2013 23:01:06]
AdwCleaner[S0].txt - [3614 octets] - [15/11/2013 23:02:36]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3674 octets] ##########
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Home Premium x64
Ran by Sarah on Fri 11/15/2013 at 23:14:47.58
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Default_Page_URL



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{180780f0-b348-4b44-8210-94a8f3ee15b2}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{3E6B6DF4-A21B-4E2E-84A9-90ECB6E27017}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{3E6B6DF4-A21B-4E2E-84A9-90ECB6E27017}



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\big fish games"
Successfully deleted: [Folder] "C:\Users\Sarah\appdata\local\big fish"
Successfully deleted: [Folder] "C:\bigfishcache"
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{09FD5356-2587-498D-BCB9-17DBE89F4C39}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{151BC1F7-4E8A-4C95-AEB1-11BD8D68CD7A}
Successfully deleted: [Empty Folder] C:\Users\Sarah\appdata\local\{A82D94D0-836C-4BC3-B559-05AFBC5FB3C6}



~~~ FireFox

Emptied folder: C:\Users\Sarah\AppData\Roaming\mozilla\firefox\profiles\sh1ojgg8.default\minidumps [394 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 11/15/2013 at 23:24:57.88
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#5 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 16 November 2013 - 03:26 AM


Hello sam5219

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 sam5219

sam5219
  • Topic Starter

  • Members
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  • Local time:12:50 AM

Posted 16 November 2013 - 07:20 AM

Gringo, I still had an unexpected shutdown last night, between the last reply and your reply to me.  That was two in less than 12 hours.  :/  It runs fine except when it shuts down, and then I tend to lose a lot of data between the previous save and the shutdown.  Thankfully, it's not irreplaceable as I have hard copy backups of all work files.

 

The log is below.  I had an error that popped up near the scan in part 48 or so, a 'p3e' was not responding or something similar.  It flashed up but I forgot to take note of it at the time.  I'm sorry.

 

ComboFix 13-11-16.01 - Sarah 11/16/2013   6:54.1.4 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.6092.3457 [GMT -5:00]
Running from: c:\users\Sarah\Downloads\ComboFix.exe
AV: Norton 360 Premier Edition *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton 360 Premier Edition *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton 360 Premier Edition *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\Roaming
c:\windows\SysWow64\FlashPlayerApp.exe
c:\windows\wininit.ini
.
.
(((((((((((((((((((((((((   Files Created from 2013-10-16 to 2013-11-16  )))))))))))))))))))))))))))))))
.
.
2013-11-16 12:13 . 2013-11-16 12:13    --------    d-----w-    c:\users\Default\AppData\Local\temp
2013-11-16 04:14 . 2013-11-16 04:14    --------    d-----w-    c:\windows\ERUNT
2013-11-16 04:00 . 2013-11-16 04:02    --------    d-----w-    C:\AdwCleaner
2013-11-15 16:31 . 2013-11-15 16:31    388096    ----a-r-    c:\users\Sarah\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2013-11-15 16:31 . 2013-11-15 16:31    --------    d-----w-    c:\program files (x86)\Trend Micro
2013-11-15 15:47 . 2013-09-25 02:23    1030144    ----a-w-    c:\windows\system32\TSWorkspace.dll
2013-11-15 15:47 . 2013-09-25 01:57    792576    ----a-w-    c:\windows\SysWow64\TSWorkspace.dll
2013-11-14 19:46 . 2013-11-14 20:39    --------    d-----w-    c:\users\Sarah\I bleep HATE THIS SOFTWARE
2013-11-14 19:41 . 2013-11-16 04:37    --------    d-----w-    c:\users\Sarah\AppData\Roaming\DigitalVolcano
2013-11-14 19:07 . 2013-11-14 19:07    --------    d-----w-    c:\program files\Carbonite
2013-11-14 19:07 . 2013-11-14 19:07    --------    d-----w-    c:\programdata\Carbonite
2013-11-14 19:07 . 2013-11-14 19:07    --------    d-----w-    c:\program files (x86)\Carbonite
2013-11-14 11:06 . 2013-10-12 21:42    775344    ----a-w-    c:\program files\Internet Explorer\iexplore.exe
2013-11-13 20:34 . 2013-11-13 20:34    --------    d-----w-    c:\program files\iPod
2013-11-13 20:34 . 2013-11-13 20:34    --------    d-----w-    c:\programdata\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-11-13 20:34 . 2013-11-13 20:34    --------    d-----w-    c:\program files\iTunes
2013-11-13 20:34 . 2013-11-13 20:34    --------    d-----w-    c:\program files (x86)\iTunes
2013-11-13 11:15 . 2013-10-04 02:28    190464    ----a-w-    c:\windows\system32\SmartcardCredentialProvider.dll
2013-11-13 11:15 . 2013-10-04 02:25    197120    ----a-w-    c:\windows\system32\credui.dll
2013-11-13 11:15 . 2013-10-04 02:24    1930752    ----a-w-    c:\windows\system32\authui.dll
2013-11-13 11:15 . 2013-10-04 01:58    152576    ----a-w-    c:\windows\SysWow64\SmartcardCredentialProvider.dll
2013-11-13 11:15 . 2013-10-04 01:56    168960    ----a-w-    c:\windows\SysWow64\credui.dll
2013-11-13 11:15 . 2013-10-04 01:56    1796096    ----a-w-    c:\windows\SysWow64\authui.dll
2013-11-13 11:15 . 2013-09-28 01:09    497152    ----a-w-    c:\windows\system32\drivers\afd.sys
2013-10-30 20:01 . 2013-11-01 10:19    --------    d-----w-    c:\program files (x86)\Mozilla Thunderbird
2013-10-17 17:43 . 2013-10-17 18:00    --------    d-----w-    c:\users\Sarah\AppData\Local\NPE
2013-10-17 15:00 . 2013-10-17 15:00    --------    d-----w-    c:\windows\SysWow64\N360_BACKUP
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-11-14 12:09 . 2011-10-13 18:27    71048    ----a-w-    c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-11-14 11:03 . 2012-03-16 13:51    82896128    ----a-w-    c:\windows\system32\MRT.exe
2013-09-30 13:49 . 2012-04-21 05:29    177752    ----a-w-    c:\windows\system32\drivers\SYMEVENT64x86.SYS
2013-09-30 13:03 . 2013-09-30 13:03    96168    ----a-w-    c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-09-30 13:03 . 2012-08-18 00:23    868264    ----a-w-    c:\windows\SysWow64\npDeployJava1.dll
2013-09-30 13:03 . 2012-03-31 01:48    790440    ----a-w-    c:\windows\SysWow64\deployJava1.dll
2013-09-27 03:18 . 2013-10-10 10:12    1147480    ----a-w-    c:\windows\system32\drivers\N360x64\1501000.012\symefa64.sys
2013-09-27 02:26 . 2013-10-10 10:12    858200    ----a-w-    c:\windows\system32\drivers\N360x64\1501000.012\srtsp64.sys
2013-09-26 03:28 . 2013-10-10 10:12    590936    ----a-w-    c:\windows\system32\drivers\N360x64\1501000.012\symnets.sys
2013-09-26 02:50 . 2013-10-10 10:12    162392    ----a-w-    c:\windows\system32\drivers\N360x64\1501000.012\ccsetx64.sys
2013-09-13 19:54 . 2003-03-19 03:14    499712    ----a-w-    c:\windows\SysWow64\msvcp71.dll
2013-09-13 19:54 . 2003-02-21 11:42    348160    ----a-w-    c:\windows\SysWow64\msvcr71.dll
2013-09-08 02:30 . 2013-10-09 19:39    1903552    ----a-w-    c:\windows\system32\drivers\tcpip.sys
2013-09-08 02:27 . 2013-10-09 19:39    327168    ----a-w-    c:\windows\system32\mswsock.dll
2013-09-08 02:03 . 2013-10-09 19:39    231424    ----a-w-    c:\windows\SysWow64\mswsock.dll
2013-09-04 12:12 . 2013-10-09 19:39    343040    ----a-w-    c:\windows\system32\drivers\usbhub.sys
2013-09-04 12:11 . 2013-10-09 19:39    325120    ----a-w-    c:\windows\system32\drivers\usbport.sys
2013-09-04 12:11 . 2013-10-09 19:39    99840    ----a-w-    c:\windows\system32\drivers\usbccgp.sys
2013-09-04 12:11 . 2013-10-09 19:39    52736    ----a-w-    c:\windows\system32\drivers\usbehci.sys
2013-09-04 12:11 . 2013-10-09 19:39    30720    ----a-w-    c:\windows\system32\drivers\usbuhci.sys
2013-09-04 12:11 . 2013-10-09 19:39    25600    ----a-w-    c:\windows\system32\drivers\usbohci.sys
2013-09-04 12:11 . 2013-10-09 19:39    7808    ----a-w-    c:\windows\system32\drivers\usbd.sys
2013-08-29 02:17 . 2013-10-09 19:39    5549504    ----a-w-    c:\windows\system32\ntoskrnl.exe
2013-08-29 02:16 . 2013-10-09 19:39    1732032    ----a-w-    c:\windows\system32\ntdll.dll
2013-08-29 02:16 . 2013-10-09 19:39    243712    ----a-w-    c:\windows\system32\wow64.dll
2013-08-29 02:16 . 2013-10-09 19:39    859648    ----a-w-    c:\windows\system32\tdh.dll
2013-08-29 02:13 . 2013-10-09 19:39    878080    ----a-w-    c:\windows\system32\advapi32.dll
2013-08-29 01:51 . 2013-10-09 19:39    3969472    ----a-w-    c:\windows\SysWow64\ntkrnlpa.exe
2013-08-29 01:51 . 2013-10-09 19:39    3914176    ----a-w-    c:\windows\SysWow64\ntoskrnl.exe
2013-08-29 01:50 . 2013-10-09 19:39    5120    ----a-w-    c:\windows\SysWow64\wow32.dll
2013-08-29 01:50 . 2013-10-09 19:39    1292192    ----a-w-    c:\windows\SysWow64\ntdll.dll
2013-08-29 01:50 . 2013-10-09 19:39    619520    ----a-w-    c:\windows\SysWow64\tdh.dll
2013-08-29 01:48 . 2013-10-09 19:39    640512    ----a-w-    c:\windows\SysWow64\advapi32.dll
2013-08-29 01:48 . 2013-10-09 19:39    44032    ----a-w-    c:\windows\apppatch\acwow64.dll
2013-08-29 00:49 . 2013-10-09 19:39    25600    ----a-w-    c:\windows\SysWow64\setup16.exe
2013-08-29 00:49 . 2013-10-09 19:39    7680    ----a-w-    c:\windows\SysWow64\instnm.exe
2013-08-29 00:49 . 2013-10-09 19:39    14336    ----a-w-    c:\windows\SysWow64\ntvdm64.dll
2013-08-29 00:49 . 2013-10-09 19:39    2048    ----a-w-    c:\windows\SysWow64\user.exe
2013-08-28 01:21 . 2013-10-09 19:39    3155968    ----a-w-    c:\windows\system32\win32k.sys
2013-08-28 01:12 . 2013-10-09 19:39    461312    ----a-w-    c:\windows\system32\scavengeui.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Green]
@="{95A27763-F62A-4114-9072-E81D87DE3B68}"
[HKEY_CLASSES_ROOT\CLSID\{95A27763-F62A-4114-9072-E81D87DE3B68}]
2013-10-10 20:26    1021448    ----a-r-    c:\program files (x86)\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Partial]
@="{E300CD91-100F-4E67-9AF3-1384A6124015}"
[HKEY_CLASSES_ROOT\CLSID\{E300CD91-100F-4E67-9AF3-1384A6124015}]
2013-10-10 20:26    1021448    ----a-r-    c:\program files (x86)\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Yellow]
@="{5E529433-B50E-4bef-A63B-16A6B71B071A}"
[HKEY_CLASSES_ROOT\CLSID\{5E529433-B50E-4bef-A63B-16A6B71B071A}]
2013-10-10 20:26    1021448    ----a-r-    c:\program files (x86)\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    130736    ----a-w-    c:\users\Sarah\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    130736    ----a-w-    c:\users\Sarah\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    130736    ----a-w-    c:\users\Sarah\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"GarminExpressTrayApp"="c:\program files (x86)\Garmin\Express Tray\ExpressTray.exe" [2013-09-19 1093976]
"HP Photosmart 5510d series (NET)"="c:\program files\HP\HP Photosmart 5510d series\Bin\ScanToPCActivationApp.exe" [2012-10-17 2573416]
"Amazon Cloud Player"="c:\users\Sarah\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe" [2013-10-22 3109376]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"NUSB3MON"="c:\program files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe" [2011-04-15 113288]
"HPQuickWebProxy"="c:\program files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe" [2011-09-02 169528]
"HPOSD"="c:\program files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe" [2011-08-19 379960]
"HP CoolSense"="c:\program files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe" [2012-11-05 1343904]
"HP Quick Launch"="c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe" [2012-03-05 578944]
"HP Software Update"="c:\program files (x86)\Hp\HP Software Update\HPWuSchd2.exe" [2011-10-28 49208]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-05-11 958576]
"TkBellExe"="c:\program files (x86)\real\realplayer\Update\realsched.exe" [2013-09-13 295512]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-04-22 59720]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2013-11-02 152392]
"Carbonite Backup"="c:\program files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe" [2013-10-10 1056264]
.
c:\users\Sarah\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dropbox.lnk - c:\users\Sarah\AppData\Roaming\Dropbox\bin\Dropbox.exe /systemstartup [2013-5-24 27776968]
Monitor Ink Alerts - HP Photosmart 5510d series (Network).lnk - c:\windows\system32\RunDll32.exe "c:\program files\HP\HP Photosmart 5510d series\bin\HPStatusBL.dll",RunDLLEntry SERIALNUMBER=CN18T113LW05RW;CONNECTION=NW;MONITOR=1; [2009-7-13 45568]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 AMPPALP;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Protocol;c:\windows\system32\DRIVERS\amppal.sys;c:\windows\SYSNATIVE\DRIVERS\amppal.sys [x]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [x]
R3 intaud_WaveExtensible;Intel WiDi Audio Device;c:\windows\system32\drivers\intelaud.sys;c:\windows\SYSNATIVE\drivers\intelaud.sys [x]
R3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe [x]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys;c:\windows\SYSNATIVE\drivers\rdpvideominiport.sys [x]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTAZL6.SYS [x]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTDPV6.SYS [x]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTCNXT6.SYS [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys;c:\windows\SYSNATIVE\Drivers\usbaapl64.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S2 AMPPALR3;Intel® Centrino® Wireless Bluetooth® + High Speed Service;c:\program files\Intel\BluetoothHS\BTHSAmpPalService.exe;c:\program files\Intel\BluetoothHS\BTHSAmpPalService.exe [x]
S2 Bluetooth Device Monitor;Bluetooth Device Monitor;c:\program files (x86)\Intel\Bluetooth\devmonsrv.exe;c:\program files (x86)\Intel\Bluetooth\devmonsrv.exe [x]
S2 Bluetooth OBEX Service;Bluetooth OBEX Service;c:\program files (x86)\Intel\Bluetooth\obexsrv.exe;c:\program files (x86)\Intel\Bluetooth\obexsrv.exe [x]
S2 BTHSSecurityMgr;Intel® Centrino® Wireless Bluetooth® + High Speed Security Service;c:\program files\Intel\BluetoothHS\BTHSSecurityMgr.exe;c:\program files\Intel\BluetoothHS\BTHSSecurityMgr.exe [x]
S2 FPLService;TrueSuiteService;c:\program files (x86)\HP SimplePass 2012\TrueSuiteService.exe;c:\program files (x86)\HP SimplePass 2012\TrueSuiteService.exe [x]
S2 Garmin Core Update Service;Garmin Core Update Service;c:\program files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe;c:\program files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe [x]
S2 HP Support Assistant Service;HP Support Assistant Service;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [x]
S2 HPClientSvc;HP Client Services;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe [x]
S2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe;c:\program files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [x]
S2 hpsrv;HP Service;c:\windows\system32\Hpservice.exe;c:\windows\SYSNATIVE\Hpservice.exe [x]
S2 HPWMISVC;HPWMISVC;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [x]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [x]
S2 IconMan_R;IconMan_R;c:\program files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe;c:\program files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [x]
S2 ISCTAgent;ISCT Always Updated Agent;c:\program files (x86)\Intel\Intel® Smart Connect Technology Agent\iSCTAgent.exe;c:\program files (x86)\Intel\Intel® Smart Connect Technology Agent\iSCTAgent.exe [x]
S2 jhi_service;Intel® Identity Protection Technology Host Interface Service;c:\program files (x86)\Intel\Services\IPT\jhi_service.exe;c:\program files (x86)\Intel\Services\IPT\jhi_service.exe [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]
S2 N360;Norton 360;c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe;c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe [x]
S2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;c:\program files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe;c:\program files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [x]
S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S2 ZeroConfigService;Intel® PROSet/Wireless Zero Configuration Service;c:\program files\Intel\WiFi\bin\ZeroConfigService.exe;c:\program files\Intel\WiFi\bin\ZeroConfigService.exe [x]
S3 AMPPAL;Intel® Centrino® Wireless Bluetooth® + High Speed Virtual Adapter;c:\windows\system32\DRIVERS\AMPPAL.sys;c:\windows\SYSNATIVE\DRIVERS\AMPPAL.sys [x]
S3 ATSwpWDF;AuthenTec TruePrint WBF Driver;c:\windows\system32\DRIVERS\ATSwpWDF.sys;c:\windows\SYSNATIVE\DRIVERS\ATSwpWDF.sys [x]
S3 BHDrvx64;BHDrvx64;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.0.2.1\Definitions\BASHDefs\20131101.003\BHDrvx64.sys;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.0.2.1\Definitions\BASHDefs\20131101.003\BHDrvx64.sys [x]
S3 Bluetooth Media Service;Bluetooth Media Service;c:\program files (x86)\Intel\Bluetooth\mediasrv.exe;c:\program files (x86)\Intel\Bluetooth\mediasrv.exe [x]
S3 btmaudio;Intel Bluetooth Audio Service;c:\windows\system32\drivers\btmaud.sys;c:\windows\SYSNATIVE\drivers\btmaud.sys [x]
S3 btmaux;Intel Bluetooth Auxiliary Service;c:\windows\system32\DRIVERS\btmaux.sys;c:\windows\SYSNATIVE\DRIVERS\btmaux.sys [x]
S3 btmhsf;btmhsf;c:\windows\system32\DRIVERS\btmhsf.sys;c:\windows\SYSNATIVE\DRIVERS\btmhsf.sys [x]
S3 ccSet_N360;N360 Settings Manager;c:\windows\system32\drivers\N360x64\1501000.012\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\ccSetx64.sys [x]
S3 clwvd;CyberLink WebCam Virtual Driver;c:\windows\system32\DRIVERS\clwvd.sys;c:\windows\SYSNATIVE\DRIVERS\clwvd.sys [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 iBtFltCoex;iBtFltCoex;c:\windows\system32\DRIVERS\iBtFltCoex.sys;c:\windows\SYSNATIVE\DRIVERS\iBtFltCoex.sys [x]
S3 IDSVia64;IDSVia64;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.0.2.1\Definitions\IPSDefs\20131115.001\IDSvia64.sys;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.0.2.1\Definitions\IPSDefs\20131115.001\IDSvia64.sys [x]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 ISCT;Intel® Smart Connect Technology Device Driver;c:\windows\system32\DRIVERS\ISCTD64.sys;c:\windows\SYSNATIVE\DRIVERS\ISCTD64.sys [x]
S3 iwdbus;IWD Bus Enumerator;c:\windows\system32\DRIVERS\iwdbus.sys;c:\windows\SYSNATIVE\DRIVERS\iwdbus.sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
S3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;c:\windows\system32\DRIVERS\nusb3hub.sys;c:\windows\SYSNATIVE\DRIVERS\nusb3hub.sys [x]
S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;c:\windows\system32\DRIVERS\nusb3xhc.sys;c:\windows\SYSNATIVE\DRIVERS\nusb3xhc.sys [x]
S3 RSPCIESTOR;Realtek PCIE CardReader Driver;c:\windows\system32\DRIVERS\RtsPStor.sys;c:\windows\SYSNATIVE\DRIVERS\RtsPStor.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
S3 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360x64\1501000.012\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\SYMDS64.SYS [x]
S3 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360x64\1501000.012\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\SYMEFA64.SYS [x]
S3 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360x64\1501000.012\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\Ironx64.SYS [x]
S3 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\N360x64\1501000.012\SYMNETS.SYS;c:\windows\SYSNATIVE\Drivers\N360x64\1501000.012\SYMNETS.SYS [x]
.
.
Contents of the 'Scheduled Tasks' folder
.
2013-11-16 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-21 12:09]
.
2013-11-16 c:\windows\Tasks\HP Photo Creations Messager.job
- c:\programdata\HP Photo Creations\MessageCheck.exe [2011-02-15 10:11]
.
2013-11-15 c:\windows\Tasks\HPCeeScheduleForSarah.job
- c:\program files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2011-07-15 11:43]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Green]
@="{95A27763-F62A-4114-9072-E81D87DE3B68}"
[HKEY_CLASSES_ROOT\CLSID\{95A27763-F62A-4114-9072-E81D87DE3B68}]
2013-10-10 20:12    1294344    ----a-r-    c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Partial]
@="{E300CD91-100F-4E67-9AF3-1384A6124015}"
[HKEY_CLASSES_ROOT\CLSID\{E300CD91-100F-4E67-9AF3-1384A6124015}]
2013-10-10 20:12    1294344    ----a-r-    c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Yellow]
@="{5E529433-B50E-4bef-A63B-16A6B71B071A}"
[HKEY_CLASSES_ROOT\CLSID\{5E529433-B50E-4bef-A63B-16A6B71B071A}]
2013-10-10 20:12    1294344    ----a-r-    c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    164016    ----a-w-    c:\users\Sarah\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    164016    ----a-w-    c:\users\Sarah\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    164016    ----a-w-    c:\users\Sarah\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    164016    ----a-w-    c:\users\Sarah\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-08-09 167704]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-08-09 392472]
"Persistence"="c:\windows\system32\igfxpers.exe" [2011-08-09 416024]
"BTMTrayAgent"="c:\program files (x86)\Intel\Bluetooth\btmshell.dll" [2011-10-18 10357008]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2012-10-26 1425408]
"Logitech Download Assistant"="c:\windows\System32\LogiLDA.dll" [2012-09-20 1832760]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"NCPluginUpdater"="c:\program files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" [2013-11-06 21720]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://xfinity.comcast.net/?cid=insdate06102013
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~2\MICROS~1\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 68.87.71.226 68.87.73.242
FF - ProfilePath - c:\users\Sarah\AppData\Roaming\Mozilla\Firefox\Profiles\sh1ojgg8.default\
FF - prefs.js: browser.startup.homepage - hxxps://mail.google.com/mail/u/0/?shva=1#inbox
.
- - - - ORPHANS REMOVED - - - -
.
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
AddRemove-{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App - c:\program files (x86)\WildTangent Games\App\Uninstall.exe
AddRemove-{EE202411-2C26-49E8-9784-1BC1DBF7DE96} - c:\program files (x86)\InstallShield Installation Information\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}\setup.exe
.
.
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\N360]
"ImagePath"="\"c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe\" /s \"N360\" /m \"c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\diMaster.dll\" /prefetch:1"
"ImagePath"="\SystemRoot\System32\Drivers\N360x64\1501000.012\SYMNETS.SYS"
"TrustedImagePaths"="c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18;c:\program files (x86)\Norton 360 Premier Edition\Engine64\21.1.0.18"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_117_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_117_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-11-16  07:15:48
ComboFix-quarantined-files.txt  2013-11-16 12:15
.
Pre-Run: 619,737,096,192 bytes free
Post-Run: 619,132,207,104 bytes free
.
- - End Of File - - A6B32E1DEDE3349D7BA888F78C695E64
 



#7 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:01:50 AM

Posted 16 November 2013 - 11:13 AM





Hello sam5219

I really do not expect the shutting down to be related to malware, is this a desktop or laptop that we are working on?

Malwarebytes Anti-Rootkit

1.Download Malwarebytes Anti-Rootkit
2.Unzip the contents to a folder in a convenient location.
3.Open the folder where the contents were unzipped and run mbar.exe
4.Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
5.Click on the Cleanup button to remove any threats and reboot if prompted to do so.
6.Wait while the system shuts down and the cleanup process is performed.
7.Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
8.If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:
  • •Internet access
    •Windows Update
    •Windows Firewall
9.If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.
10.Verify that your system is now functioning normally.


--RogueKiller--

Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
  • Exit/Close RogueKiller+
send me the reports made from MBAR and Roguekiller and also let me know how the computer is doing at this time.

Gringo






When you are complete please send me both reports

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 sam5219

sam5219
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:50 AM

Posted 16 November 2013 - 01:46 PM

It's a laptop that I'm dealing with.  According to the HP tools, the battery is still good (which was an earlier thought of mine ), but the bot notices were what caught my attention most since the shutdowns started around the same time as the bot notices.  I had plans to recalibrate the battery as well, but I can't get it to completely drain at this point if it's shutting off unexpectedly without battery notice.  The laptop shut down four times in about fifteen minutes earlier today, but that was before your latest reply, and after the tools, nothing untoward has happened.

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1007

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 10.0.9200.16736

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED, E:\ DRIVE_FIXED
CPU speed: 2.494000 GHz
Memory total: 6387728384, free: 3949662208

Downloaded database version: v2013.11.16.03
Downloaded database version: v2013.10.11.02
=======================================
Initializing...
------------ Kernel report ------------
     11/16/2013 11:21:30
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\compbatt.sys
\SystemRoot\system32\drivers\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\iaStor.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\wd.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\system32\DRIVERS\hpdskflt.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\ws2ifsl.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\drivers\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\HECIx64.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\Netwsw00.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\RtsPStor.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\nusb3xhc.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\drivers\CmBatt.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\drivers\wmiacpi.sys
\SystemRoot\system32\DRIVERS\ISCTD64.sys
\SystemRoot\system32\DRIVERS\Accelerometer.sys
\SystemRoot\system32\DRIVERS\AMPPAL.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\clwvd.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\drivers\serscan.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\DRIVERS\iwdbus.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\stwrt64.sys
\SystemRoot\system32\DRIVERS\portcls.sys
\SystemRoot\system32\DRIVERS\drmk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\system32\DRIVERS\nusb3hub.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\drivers\hidusb.sys
\SystemRoot\system32\drivers\HIDCLASS.SYS
\SystemRoot\system32\drivers\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\iBtFltCoex.sys
\SystemRoot\system32\DRIVERS\btmhsf.sys
\SystemRoot\System32\Drivers\BTHUSB.sys
\SystemRoot\System32\Drivers\bthport.sys
\SystemRoot\system32\DRIVERS\ATSwpWDF.sys
\SystemRoot\system32\DRIVERS\rfcomm.sys
\SystemRoot\system32\drivers\BthEnum.sys
\SystemRoot\system32\DRIVERS\bthpan.sys
\SystemRoot\system32\drivers\btmaud.sys
\SystemRoot\system32\DRIVERS\btmaux.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\??\C:\Windows\system32\drivers\mbam.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\drivers\N360x64\1501000.012\SYMDS64.SYS
\SystemRoot\system32\drivers\N360x64\1501000.012\ccSetx64.sys
\SystemRoot\system32\drivers\N360x64\1501000.012\SYMEFA64.SYS
\??\C:\Program Files (x86)\Norton 360 Premier Edition\NortonData\21.0.2.1\Definitions\IPSDefs\20131115.001\IDSvia64.sys
\??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
\SystemRoot\system32\drivers\N360x64\1501000.012\SRTSPX64.SYS
\SystemRoot\System32\Drivers\N360x64\1501000.012\SYMNETS.SYS
\SystemRoot\system32\drivers\N360x64\1501000.012\Ironx64.SYS
\??\C:\Program Files (x86)\Norton 360 Premier Edition\NortonData\21.0.2.1\Definitions\BASHDefs\20131101.003\BHDrvx64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
\SystemRoot\System32\Drivers\N360x64\1501000.012\SRTSP64.SYS
\??\C:\Program Files (x86)\Norton 360 Premier Edition\NortonData\21.0.2.1\Definitions\VirusDefs\20131115.017\EX64.SYS
\??\C:\Program Files (x86)\Norton 360 Premier Edition\NortonData\21.0.2.1\Definitions\VirusDefs\20131115.017\ENG64.SYS
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\ws2_32.dll
\Windows\System32\setupapi.dll
\Windows\System32\wininet.dll
\Windows\System32\clbcatq.dll
\Windows\System32\kernel32.dll
\Windows\System32\advapi32.dll
\Windows\System32\normaliz.dll
\Windows\System32\urlmon.dll
\Windows\System32\shlwapi.dll
\Windows\System32\usp10.dll
\Windows\System32\lpk.dll
\Windows\System32\shell32.dll
\Windows\System32\sechost.dll
\Windows\System32\oleaut32.dll
\Windows\System32\imagehlp.dll
\Windows\System32\user32.dll
\Windows\System32\msctf.dll
\Windows\System32\msvcrt.dll
\Windows\System32\imm32.dll
\Windows\System32\comdlg32.dll
\Windows\System32\ole32.dll
\Windows\System32\psapi.dll
\Windows\System32\nsi.dll
\Windows\System32\difxapi.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\iertutil.dll
\Windows\System32\Wldap32.dll
\Windows\System32\gdi32.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\wintrust.dll
\Windows\System32\comctl32.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\KernelBase.dll
\Windows\System32\crypt32.dll
\Windows\System32\devobj.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\msasn1.dll
\Windows\SysWOW64\normaliz.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8008ad7060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa80062c8050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8008ad7060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8008ad7b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8008ad7060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8008952b10, DeviceName: Unknown, DriverName: \Driver\hpdskflt\
DevicePointer: 0xfffffa80062c8050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 99E03F5A

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 407552
    Partition file system is NTFS
    Partition is bootable

    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 409600  Numsec = 1423183872

    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1423593472  Numsec = 33232896

    Partition 3 type is Other (0xc)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 1456826368  Numsec = 8318976

Disk Size: 750156374016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-1465129168-1465149168)...
Done!
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\Bootstrap_0_0_2048_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_r.mbam...
Removal finished

RogueKiller V8.7.8 _x64_ [Nov 14 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Sarah [Admin rights]
Mode : Remove -- Date : 11/16/2013 13:41:10
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 7 ¤¤¤
[HJ POL][PUM] HKLM\[...]\System : DisableRegistryTools (0) -> DELETED
[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : DisableRegistryTools (0) -> [0x2] The system cannot find the file specified.
[HJ SMENU][PUM] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> REPLACED (1)
[HJ SMENU][PUM] HKCU\[...]\Advanced : Start_ShowPrinters (0) -> REPLACED (1)
[HJ SMENU][PUM] HKCU\[...]\Advanced : Start_ShowRun (0) -> REPLACED (1)
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Scheduled tasks : 3 ¤¤¤
[V2][SUSP PATH] IHSelfDeleteTASK : CMD - /C DEL C:\Windows\TEMP\IHU495F.tmp.exe [x][x] -> DELETED
[V2][SUSP PATH] IHUninstallTrackingTASK : CMD - /C DEL C:\Windows\TEMP\IHU4836.tmp.exe [x][x] -> DELETED
[V2][SUSP PATH] {5F6010C8-60E5-41f3-BF5B-C3AF5DBE12D4} : "C:\ProgramData\Carbonite\Carbonite Backup\CarboniteUpgrade.exe" - /silent $(Arg0) [x][x] -> DELETED

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts


127.0.0.1       localhost


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ SCSI) Hitachi HTS547575A9E384 +++++
--- User ---
[MBR] b0fc0367b8f7dd19254a144bf9aa46fc
[BSP] 22045977793517af770a187471e4526c : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 199 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 409600 | Size: 694914 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 1423593472 | Size: 16227 Mo
3 - [XXXXXX] FAT32-LBA (0x0c) [VISIBLE] Offset (sectors): 1456826368 | Size: 4062 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_D_11162013_134110.txt >>
RKreport[0]_S_11162013_134031.txt


 


Edited by sam5219, 16 November 2013 - 01:47 PM.


#9 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:01:50 AM

Posted 16 November 2013 - 07:15 PM


TDSSKiller

Please download the latest version of TDSSKiller from here and save it to your Desktop.
  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  • Put a checkmark beside loaded modules.
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
  • Click the Start Scan button.
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  • more than one report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". The one that I need is the larger one. Please copy and paste the contents of that file here.

    Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it

    If the forum still complains about it being to long send me everything that is at the end of the report after where it says

    ==================
    Scan finished
    ==================
and I will see if I want to see the whole report
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 sam5219

sam5219
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:50 AM

Posted 16 November 2013 - 07:32 PM

It was a bit too long.  Here's the end of the report, but I've attached the whole text file as well.  Thank you again so much for helping me with this!!!!

 

19:25:52.0305 4816  Scan finished
19:25:52.0305 4816  ============================================================
19:25:52.0321 6368  Detected object count: 3
19:25:52.0321 6368  Actual detected object count: 3
19:26:20.0245 6368  ADVService ( UnsignedFile.Multi.Generic ) - skipped by user
19:26:20.0245 6368  ADVService ( UnsignedFile.Multi.Generic ) - User select action: Skip
19:26:20.0245 6368  HP Support Assistant Service ( UnsignedFile.Multi.Generic ) - skipped by user
19:26:20.0245 6368  HP Support Assistant Service ( UnsignedFile.Multi.Generic ) - User select action: Skip
19:26:20.0245 6368  IconMan_R ( UnsignedFile.Multi.Generic ) - skipped by user
19:26:20.0245 6368  IconMan_R ( UnsignedFile.Multi.Generic ) - User select action: Skip
 

Attached Files



#11 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Local time:01:50 AM

Posted 18 November 2013 - 12:39 PM


Hello sam5219

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 sam5219

sam5219
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:50 AM

Posted 19 November 2013 - 07:09 AM

Here is the report: ComboFix 13-11-19.01 - Sarah 11/19/2013   6:50.2.4 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.6092.3326 [GMT -5:00]
Running from: c:\users\Sarah\Downloads\ComboFix.exe
Command switches used :: c:\users\Sarah\Desktop\cfscript.txt
AV: Norton 360 Premier Edition *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton 360 Premier Edition *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton 360 Premier Edition *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((   Files Created from 2013-10-19 to 2013-11-19  )))))))))))))))))))))))))))))))
.
.
2013-11-19 12:04 . 2013-11-19 12:04    --------    d-----w-    c:\users\Default\AppData\Local\temp
2013-11-19 03:33 . 2013-11-19 03:34    --------    d-----w-    C:\c68760043a820bfc86b8f5192961f4
2013-11-17 22:10 . 2013-11-17 22:10    --------    d-----w-    C:\Temp
2013-11-17 22:10 . 2013-11-17 22:10    --------    d-----w-    c:\users\Sarah\AppData\Roaming\Motorola Mobility
2013-11-17 22:10 . 2013-11-17 22:10    --------    d-----w-    c:\program files (x86)\Motorola Mobility
2013-11-17 22:10 . 2013-11-17 22:10    --------    d-----w-    c:\program files (x86)\Motorola
2013-11-17 22:09 . 2013-11-17 22:09    --------    d-----w-    c:\program files\Motorola Inc
2013-11-17 22:09 . 2013-11-17 22:09    --------    d-----w-    c:\program files\Common Files\Motorola Shared
2013-11-17 22:07 . 2013-11-17 22:07    --------    d-----w-    c:\users\Sarah\AppData\Roaming\Motorola
2013-11-16 20:21 . 2013-11-16 20:21    --------    d-----w-    c:\windows\SysWow64\Garmin
2013-11-16 16:21 . 2013-11-16 18:21    --------    d-----w-    c:\programdata\Malwarebytes' Anti-Malware (portable)
2013-11-16 16:21 . 2013-11-16 16:21    116440    ----a-w-    c:\windows\system32\drivers\MBAMSwissArmy.sys
2013-11-16 16:20 . 2013-11-16 16:20    91352    ----a-w-    c:\windows\system32\drivers\mbamchameleon.sys
2013-11-16 13:34 . 2013-11-16 13:34    --------    d-----w-    c:\program files (x86)\Mozilla Maintenance Service
2013-11-16 04:14 . 2013-11-16 04:14    --------    d-----w-    c:\windows\ERUNT
2013-11-16 04:00 . 2013-11-16 04:02    --------    d-----w-    C:\AdwCleaner
2013-11-15 16:31 . 2013-11-15 16:31    388096    ----a-r-    c:\users\Sarah\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2013-11-15 16:31 . 2013-11-15 16:31    --------    d-----w-    c:\program files (x86)\Trend Micro
2013-11-15 15:47 . 2013-09-25 02:23    1030144    ----a-w-    c:\windows\system32\TSWorkspace.dll
2013-11-15 15:47 . 2013-09-25 01:57    792576    ----a-w-    c:\windows\SysWow64\TSWorkspace.dll
2013-11-14 19:46 . 2013-11-17 14:06    --------    d-----w-    c:\users\Sarah\I bleep HATE THIS SOFTWARE
2013-11-14 19:41 . 2013-11-16 04:37    --------    d-----w-    c:\users\Sarah\AppData\Roaming\DigitalVolcano
2013-11-14 19:07 . 2013-11-14 19:07    --------    d-----w-    c:\program files\Carbonite
2013-11-14 19:07 . 2013-11-14 19:07    --------    d-----w-    c:\programdata\Carbonite
2013-11-14 19:07 . 2013-11-14 19:07    --------    d-----w-    c:\program files (x86)\Carbonite
2013-11-14 11:06 . 2013-10-12 21:42    775344    ----a-w-    c:\program files\Internet Explorer\iexplore.exe
2013-11-13 20:34 . 2013-11-13 20:34    --------    d-----w-    c:\program files\iPod
2013-11-13 20:34 . 2013-11-13 20:34    --------    d-----w-    c:\programdata\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-11-13 20:34 . 2013-11-13 20:34    --------    d-----w-    c:\program files\iTunes
2013-11-13 20:34 . 2013-11-13 20:34    --------    d-----w-    c:\program files (x86)\iTunes
2013-11-13 11:15 . 2013-10-04 02:28    190464    ----a-w-    c:\windows\system32\SmartcardCredentialProvider.dll
2013-11-13 11:15 . 2013-10-04 02:25    197120    ----a-w-    c:\windows\system32\credui.dll
2013-11-13 11:15 . 2013-10-04 02:24    1930752    ----a-w-    c:\windows\system32\authui.dll
2013-11-13 11:15 . 2013-10-04 01:58    152576    ----a-w-    c:\windows\SysWow64\SmartcardCredentialProvider.dll
2013-11-13 11:15 . 2013-10-04 01:56    168960    ----a-w-    c:\windows\SysWow64\credui.dll
2013-11-13 11:15 . 2013-10-04 01:56    1796096    ----a-w-    c:\windows\SysWow64\authui.dll
2013-11-13 11:15 . 2013-09-28 01:09    497152    ----a-w-    c:\windows\system32\drivers\afd.sys
2013-10-30 20:01 . 2013-11-18 13:12    --------    d-----w-    c:\program files (x86)\Mozilla Thunderbird
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-11-14 12:09 . 2011-10-13 18:27    71048    ----a-w-    c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-11-14 11:03 . 2012-03-16 13:51    82896128    ----a-w-    c:\windows\system32\MRT.exe
2013-09-30 13:49 . 2012-04-21 05:29    177752    ----a-w-    c:\windows\system32\drivers\SYMEVENT64x86.SYS
2013-09-30 13:03 . 2013-09-30 13:03    96168    ----a-w-    c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-09-30 13:03 . 2012-08-18 00:23    868264    ----a-w-    c:\windows\SysWow64\npDeployJava1.dll
2013-09-30 13:03 . 2012-03-31 01:48    790440    ----a-w-    c:\windows\SysWow64\deployJava1.dll
2013-09-27 03:18 . 2013-10-10 10:12    1147480    ----a-w-    c:\windows\system32\drivers\N360x64\1501000.012\symefa64.sys
2013-09-27 02:26 . 2013-10-10 10:12    858200    ----a-w-    c:\windows\system32\drivers\N360x64\1501000.012\srtsp64.sys
2013-09-26 03:28 . 2013-10-10 10:12    590936    ----a-w-    c:\windows\system32\drivers\N360x64\1501000.012\symnets.sys
2013-09-26 02:50 . 2013-10-10 10:12    162392    ----a-w-    c:\windows\system32\drivers\N360x64\1501000.012\ccsetx64.sys
2013-09-13 19:54 . 2003-03-19 03:14    499712    ----a-w-    c:\windows\SysWow64\msvcp71.dll
2013-09-13 19:54 . 2003-02-21 11:42    348160    ----a-w-    c:\windows\SysWow64\msvcr71.dll
2013-09-08 02:30 . 2013-10-09 19:39    1903552    ----a-w-    c:\windows\system32\drivers\tcpip.sys
2013-09-08 02:27 . 2013-10-09 19:39    327168    ----a-w-    c:\windows\system32\mswsock.dll
2013-09-08 02:03 . 2013-10-09 19:39    231424    ----a-w-    c:\windows\SysWow64\mswsock.dll
2013-09-04 12:12 . 2013-10-09 19:39    343040    ----a-w-    c:\windows\system32\drivers\usbhub.sys
2013-09-04 12:11 . 2013-10-09 19:39    325120    ----a-w-    c:\windows\system32\drivers\usbport.sys
2013-09-04 12:11 . 2013-10-09 19:39    99840    ----a-w-    c:\windows\system32\drivers\usbccgp.sys
2013-09-04 12:11 . 2013-10-09 19:39    52736    ----a-w-    c:\windows\system32\drivers\usbehci.sys
2013-09-04 12:11 . 2013-10-09 19:39    30720    ----a-w-    c:\windows\system32\drivers\usbuhci.sys
2013-09-04 12:11 . 2013-10-09 19:39    25600    ----a-w-    c:\windows\system32\drivers\usbohci.sys
2013-09-04 12:11 . 2013-10-09 19:39    7808    ----a-w-    c:\windows\system32\drivers\usbd.sys
2013-08-29 02:17 . 2013-10-09 19:39    5549504    ----a-w-    c:\windows\system32\ntoskrnl.exe
2013-08-29 02:16 . 2013-10-09 19:39    1732032    ----a-w-    c:\windows\system32\ntdll.dll
2013-08-29 02:16 . 2013-10-09 19:39    243712    ----a-w-    c:\windows\system32\wow64.dll
2013-08-29 02:16 . 2013-10-09 19:39    859648    ----a-w-    c:\windows\system32\tdh.dll
2013-08-29 02:13 . 2013-10-09 19:39    878080    ----a-w-    c:\windows\system32\advapi32.dll
2013-08-29 01:51 . 2013-10-09 19:39    3969472    ----a-w-    c:\windows\SysWow64\ntkrnlpa.exe
2013-08-29 01:51 . 2013-10-09 19:39    3914176    ----a-w-    c:\windows\SysWow64\ntoskrnl.exe
2013-08-29 01:50 . 2013-10-09 19:39    5120    ----a-w-    c:\windows\SysWow64\wow32.dll
2013-08-29 01:50 . 2013-10-09 19:39    1292192    ----a-w-    c:\windows\SysWow64\ntdll.dll
2013-08-29 01:50 . 2013-10-09 19:39    619520    ----a-w-    c:\windows\SysWow64\tdh.dll
2013-08-29 01:48 . 2013-10-09 19:39    640512    ----a-w-    c:\windows\SysWow64\advapi32.dll
2013-08-29 01:48 . 2013-10-09 19:39    44032    ----a-w-    c:\windows\apppatch\acwow64.dll
2013-08-29 00:49 . 2013-10-09 19:39    25600    ----a-w-    c:\windows\SysWow64\setup16.exe
2013-08-29 00:49 . 2013-10-09 19:39    7680    ----a-w-    c:\windows\SysWow64\instnm.exe
2013-08-29 00:49 . 2013-10-09 19:39    14336    ----a-w-    c:\windows\SysWow64\ntvdm64.dll
2013-08-29 00:49 . 2013-10-09 19:39    2048    ----a-w-    c:\windows\SysWow64\user.exe
2013-08-28 01:21 . 2013-10-09 19:39    3155968    ----a-w-    c:\windows\system32\win32k.sys
2013-08-28 01:12 . 2013-10-09 19:39    461312    ----a-w-    c:\windows\system32\scavengeui.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Green]
@="{95A27763-F62A-4114-9072-E81D87DE3B68}"
[HKEY_CLASSES_ROOT\CLSID\{95A27763-F62A-4114-9072-E81D87DE3B68}]
2013-10-10 20:26    1021448    ----a-r-    c:\program files (x86)\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Partial]
@="{E300CD91-100F-4E67-9AF3-1384A6124015}"
[HKEY_CLASSES_ROOT\CLSID\{E300CD91-100F-4E67-9AF3-1384A6124015}]
2013-10-10 20:26    1021448    ----a-r-    c:\program files (x86)\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Yellow]
@="{5E529433-B50E-4bef-A63B-16A6B71B071A}"
[HKEY_CLASSES_ROOT\CLSID\{5E529433-B50E-4bef-A63B-16A6B71B071A}]
2013-10-10 20:26    1021448    ----a-r-    c:\program files (x86)\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    130736    ----a-w-    c:\users\Sarah\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    130736    ----a-w-    c:\users\Sarah\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    130736    ----a-w-    c:\users\Sarah\AppData\Roaming\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"GarminExpressTrayApp"="c:\program files (x86)\Garmin\Express Tray\ExpressTray.exe" [2013-09-19 1093976]
"HP Photosmart 5510d series (NET)"="c:\program files\HP\HP Photosmart 5510d series\Bin\ScanToPCActivationApp.exe" [2012-10-17 2573416]
"Amazon Cloud Player"="c:\users\Sarah\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe" [2013-10-22 3109376]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"NUSB3MON"="c:\program files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe" [2011-04-15 113288]
"HPQuickWebProxy"="c:\program files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe" [2011-09-02 169528]
"HPOSD"="c:\program files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe" [2011-08-19 379960]
"HP CoolSense"="c:\program files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe" [2012-11-05 1343904]
"HP Quick Launch"="c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe" [2012-03-05 578944]
"HP Software Update"="c:\program files (x86)\Hp\HP Software Update\HPWuSchd2.exe" [2011-10-28 49208]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-05-11 958576]
"TkBellExe"="c:\program files (x86)\real\realplayer\Update\realsched.exe" [2013-09-13 295512]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-04-22 59720]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2013-11-02 152392]
"Carbonite Backup"="c:\program files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe" [2013-10-10 1056264]
.
c:\users\Sarah\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dropbox.lnk - c:\users\Sarah\AppData\Roaming\Dropbox\bin\Dropbox.exe /systemstartup [2013-5-24 27776968]
Monitor Ink Alerts - HP Photosmart 5510d series (Network).lnk - c:\windows\system32\RunDll32.exe "c:\program files\HP\HP Photosmart 5510d series\bin\HPStatusBL.dll",RunDLLEntry SERIALNUMBER=CN18T113LW05RW;CONNECTION=NW;MONITOR=1; [2009-7-13 45568]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 AMPPALP;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Protocol;c:\windows\system32\DRIVERS\amppal.sys;c:\windows\SYSNATIVE\DRIVERS\amppal.sys [x]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [x]
R3 intaud_WaveExtensible;Intel WiDi Audio Device;c:\windows\system32\drivers\intelaud.sys;c:\windows\SYSNATIVE\drivers\intelaud.sys [x]
R3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe [x]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys;c:\windows\SYSNATIVE\drivers\rdpvideominiport.sys [x]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTAZL6.SYS [x]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTDPV6.SYS [x]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTCNXT6.SYS [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys;c:\windows\SYSNATIVE\Drivers\usbaapl64.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S2 AMPPALR3;Intel® Centrino® Wireless Bluetooth® + High Speed Service;c:\program files\Intel\BluetoothHS\BTHSAmpPalService.exe;c:\program files\Intel\BluetoothHS\BTHSAmpPalService.exe [x]
S2 Bluetooth Device Monitor;Bluetooth Device Monitor;c:\program files (x86)\Intel\Bluetooth\devmonsrv.exe;c:\program files (x86)\Intel\Bluetooth\devmonsrv.exe [x]
S2 Bluetooth OBEX Service;Bluetooth OBEX Service;c:\program files (x86)\Intel\Bluetooth\obexsrv.exe;c:\program files (x86)\Intel\Bluetooth\obexsrv.exe [x]
S2 BTHSSecurityMgr;Intel® Centrino® Wireless Bluetooth® + High Speed Security Service;c:\program files\Intel\BluetoothHS\BTHSSecurityMgr.exe;c:\program files\Intel\BluetoothHS\BTHSSecurityMgr.exe [x]
S2 FPLService;TrueSuiteService;c:\program files (x86)\HP SimplePass 2012\TrueSuiteService.exe;c:\program files (x86)\HP SimplePass 2012\TrueSuiteService.exe [x]
S2 Garmin Core Update Service;Garmin Core Update Service;c:\program files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe;c:\program files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe [x]
S2 HP Support Assistant Service;HP Support Assistant Service;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [x]
S2 HPClientSvc;HP Client Services;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe [x]
S2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe;c:\program files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [x]
S2 hpsrv;HP Service;c:\windows\system32\Hpservice.exe;c:\windows\SYSNATIVE\Hpservice.exe [x]
S2 HPWMISVC;HPWMISVC;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [x]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [x]
S2 IconMan_R;IconMan_R;c:\program files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe;c:\program files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [x]
S2 ISCTAgent;ISCT Always Updated Agent;c:\program files (x86)\Intel\Intel® Smart Connect Technology Agent\iSCTAgent.exe;c:\program files (x86)\Intel\Intel® Smart Connect Technology Agent\iSCTAgent.exe [x]
S2 jhi_service;Intel® Identity Protection Technology Host Interface Service;c:\program files (x86)\Intel\Services\IPT\jhi_service.exe;c:\program files (x86)\Intel\Services\IPT\jhi_service.exe [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]
S2 Motorola Device Manager;Motorola Device Manager Service;c:\program files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe;c:\program files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe [x]
S2 N360;Norton 360;c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe;c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe [x]
S2 PST Service;PST Service;c:\program files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe;c:\program files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe [x]
S2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;c:\program files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe;c:\program files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe [x]
S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S2 ZeroConfigService;Intel® PROSet/Wireless Zero Configuration Service;c:\program files\Intel\WiFi\bin\ZeroConfigService.exe;c:\program files\Intel\WiFi\bin\ZeroConfigService.exe [x]
S3 AMPPAL;Intel® Centrino® Wireless Bluetooth® + High Speed Virtual Adapter;c:\windows\system32\DRIVERS\AMPPAL.sys;c:\windows\SYSNATIVE\DRIVERS\AMPPAL.sys [x]
S3 ATSwpWDF;AuthenTec TruePrint WBF Driver;c:\windows\system32\DRIVERS\ATSwpWDF.sys;c:\windows\SYSNATIVE\DRIVERS\ATSwpWDF.sys [x]
S3 BHDrvx64;BHDrvx64;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.0.2.1\Definitions\BASHDefs\20131114.001\BHDrvx64.sys;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.0.2.1\Definitions\BASHDefs\20131114.001\BHDrvx64.sys [x]
S3 Bluetooth Media Service;Bluetooth Media Service;c:\program files (x86)\Intel\Bluetooth\mediasrv.exe;c:\program files (x86)\Intel\Bluetooth\mediasrv.exe [x]
S3 btmaudio;Intel Bluetooth Audio Service;c:\windows\system32\drivers\btmaud.sys;c:\windows\SYSNATIVE\drivers\btmaud.sys [x]
S3 btmaux;Intel Bluetooth Auxiliary Service;c:\windows\system32\DRIVERS\btmaux.sys;c:\windows\SYSNATIVE\DRIVERS\btmaux.sys [x]
S3 btmhsf;btmhsf;c:\windows\system32\DRIVERS\btmhsf.sys;c:\windows\SYSNATIVE\DRIVERS\btmhsf.sys [x]
S3 ccSet_N360;N360 Settings Manager;c:\windows\system32\drivers\N360x64\1501000.012\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\ccSetx64.sys [x]
S3 clwvd;CyberLink WebCam Virtual Driver;c:\windows\system32\DRIVERS\clwvd.sys;c:\windows\SYSNATIVE\DRIVERS\clwvd.sys [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 iBtFltCoex;iBtFltCoex;c:\windows\system32\DRIVERS\iBtFltCoex.sys;c:\windows\SYSNATIVE\DRIVERS\iBtFltCoex.sys [x]
S3 IDSVia64;IDSVia64;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.0.2.1\Definitions\IPSDefs\20131118.001\IDSvia64.sys;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.0.2.1\Definitions\IPSDefs\20131118.001\IDSvia64.sys [x]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 ISCT;Intel® Smart Connect Technology Device Driver;c:\windows\system32\DRIVERS\ISCTD64.sys;c:\windows\SYSNATIVE\DRIVERS\ISCTD64.sys [x]
S3 iwdbus;IWD Bus Enumerator;c:\windows\system32\DRIVERS\iwdbus.sys;c:\windows\SYSNATIVE\DRIVERS\iwdbus.sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
S3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;c:\windows\system32\DRIVERS\nusb3hub.sys;c:\windows\SYSNATIVE\DRIVERS\nusb3hub.sys [x]
S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;c:\windows\system32\DRIVERS\nusb3xhc.sys;c:\windows\SYSNATIVE\DRIVERS\nusb3xhc.sys [x]
S3 RSPCIESTOR;Realtek PCIE CardReader Driver;c:\windows\system32\DRIVERS\RtsPStor.sys;c:\windows\SYSNATIVE\DRIVERS\RtsPStor.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
S3 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360x64\1501000.012\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\SYMDS64.SYS [x]
S3 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360x64\1501000.012\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\SYMEFA64.SYS [x]
S3 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360x64\1501000.012\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\Ironx64.SYS [x]
S3 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\N360x64\1501000.012\SYMNETS.SYS;c:\windows\SYSNATIVE\Drivers\N360x64\1501000.012\SYMNETS.SYS [x]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - 34321440
*NewlyCreated* - 74022113
*Deregistered* - 34321440
*Deregistered* - 74022113
.
Contents of the 'Scheduled Tasks' folder
.
2013-11-19 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-21 12:09]
.
2013-11-19 c:\windows\Tasks\HP Photo Creations Messager.job
- c:\programdata\HP Photo Creations\MessageCheck.exe [2011-02-15 10:11]
.
2013-11-16 c:\windows\Tasks\HPCeeScheduleForSarah.job
- c:\program files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2011-07-15 11:43]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Green]
@="{95A27763-F62A-4114-9072-E81D87DE3B68}"
[HKEY_CLASSES_ROOT\CLSID\{95A27763-F62A-4114-9072-E81D87DE3B68}]
2013-10-10 20:12    1294344    ----a-r-    c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Partial]
@="{E300CD91-100F-4E67-9AF3-1384A6124015}"
[HKEY_CLASSES_ROOT\CLSID\{E300CD91-100F-4E67-9AF3-1384A6124015}]
2013-10-10 20:12    1294344    ----a-r-    c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Yellow]
@="{5E529433-B50E-4bef-A63B-16A6B71B071A}"
[HKEY_CLASSES_ROOT\CLSID\{5E529433-B50E-4bef-A63B-16A6B71B071A}]
2013-10-10 20:12    1294344    ----a-r-    c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    164016    ----a-w-    c:\users\Sarah\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    164016    ----a-w-    c:\users\Sarah\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    164016    ----a-w-    c:\users\Sarah\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    164016    ----a-w-    c:\users\Sarah\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe" [BU]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-08-09 167704]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-08-09 392472]
"Persistence"="c:\windows\system32\igfxpers.exe" [2011-08-09 416024]
"BTMTrayAgent"="c:\program files (x86)\Intel\Bluetooth\btmshell.dll" [2011-10-18 10357008]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2012-10-26 1425408]
"Logitech Download Assistant"="c:\windows\System32\LogiLDA.dll" [2012-09-20 1832760]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"NCPluginUpdater"="c:\program files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" [2013-11-06 21720]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://xfinity.comcast.net/?cid=insdate06102013
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local;192.168.*.*
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~2\MICROS~1\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 10.3.8.10 10.103.8.10 10.103.8.12 10.3.8.12
FF - ProfilePath - c:\users\Sarah\AppData\Roaming\Mozilla\Firefox\Profiles\sh1ojgg8.default\
FF - prefs.js: browser.startup.homepage - hxxps://mail.google.com/mail/u/0/?shva=1#inbox
FF - ExtSQL: 2013-11-16 15:13; {ab91efd4-6975-4081-8552-1b3922ed79e2}; c:\users\Sarah\AppData\Roaming\Mozilla\Firefox\Profiles\sh1ojgg8.default\extensions\{ab91efd4-6975-4081-8552-1b3922ed79e2}
.
- - - - ORPHANS REMOVED - - - -
.
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
SafeBoot-74022113.sys
AddRemove-{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App - c:\program files (x86)\WildTangent Games\App\Uninstall.exe
AddRemove-{EE202411-2C26-49E8-9784-1BC1DBF7DE96} - c:\program files (x86)\InstallShield Installation Information\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}\setup.exe
.
.
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\N360]
"ImagePath"="\"c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe\" /s \"N360\" /m \"c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\diMaster.dll\" /prefetch:1"
"ImagePath"="\SystemRoot\System32\Drivers\N360x64\1501000.012\SYMNETS.SYS"
"TrustedImagePaths"="c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18;c:\program files (x86)\Norton 360 Premier Edition\Engine64\21.1.0.18"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_117_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_117_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_117_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-11-19  07:06:51
ComboFix-quarantined-files.txt  2013-11-19 12:06
ComboFix2.txt  2013-11-16 12:15
.
Pre-Run: 617,419,456,512 bytes free
Post-Run: 617,413,246,976 bytes free
.
- - End Of File - - ABF884A2F9FC3555747153CF1D216A95
 

I didn't have any problems running the script, it seemed to work just fine.  I haven't had an unexpected shutdown since Saturday, so that's a definite plus!  Thanks again!



#13 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:01:50 AM

Posted 19 November 2013 - 09:08 PM


Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
  • Programs to remove

    • Java 7 Update 40
      JavaFX 2.1.1



Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.


Install Java:

Please go here to install Java
  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close
Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. default settings are fine
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :

I see that you have MBAM installed - That is great!! and at this time I would like you to update it and run me a quick scan
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
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  • Gender:Male
  • Location:Puerto rico
  • Local time:01:50 AM

Posted 22 November 2013 - 01:10 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 sam5219

sam5219
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:50 AM

Posted 22 November 2013 - 07:30 AM

Sorry about the delay. 

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.22.06

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16736
Sarah :: SARAH-DM4 [administrator]

11/22/2013 7:23:05 AM
mbam-log-2013-11-22 (07-23-05).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 212288
Time elapsed: 5 minute(s), 16 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:29:09 AM, on 11/22/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16736)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Intel\Intel® Smart Connect Technology Agent\ISCTHidMonitor.exe
C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Users\Sarah\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe
C:\Users\Sarah\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe
C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files (x86)\Amazon\Amazon Unbox Video\ADVWindowsClientSystemTray.exe
C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
C:\Program Files (x86)\Samsung\Kies\Kies.exe
C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe
C:\Program Files (x86)\HP SimplePass 2012\TouchControl.exe
C:\Program Files (x86)\HP SimplePass 2012\BioMonitor.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_152.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_152.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://xfinity.comcast.net/?cid=insdate06102013
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;192.168.*.*
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: RealNetworks Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\IPS\IPSBHO.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: TSBHO Class - {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} - C:\Program Files (x86)\HP SimplePass 2012\IEBHO.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\coIEPlg.dll
O4 - HKLM\..\Run: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
O4 - HKLM\..\Run: [HPQuickWebProxy] "C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe"
O4 - HKLM\..\Run: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
O4 - HKLM\..\Run: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Carbonite Backup] C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [GarminExpressTrayApp] "C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe"
O4 - HKCU\..\Run: [HP Photosmart 5510d series (NET)] "C:\Program Files\HP\HP Photosmart 5510d series\Bin\ScanToPCActivationApp.exe" -deviceID "CN18T113LW05RW:NW" -scfn "HP Photosmart 5510d series (NET)" -AutoStart 1
O4 - HKCU\..\Run: [Amazon Cloud Player] C:\Users\Sarah\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe
O4 - Startup: Dropbox.lnk = Sarah\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Startup: Monitor Ink Alerts - HP Photosmart 5510d series (Network).lnk = ?
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
O9 - Extra 'Tools' menuitem: SmartPrint - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Amazon Unbox Video Service (ADVService) - Amazon.com - C:\Program Files (x86)\Amazon\Amazon Unbox Video\ADVWindowsClientService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Intel® Centrino® Wireless Bluetooth® + High Speed Service (AMPPALR3) - Intel Corporation - C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bluetooth Device Monitor - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
O23 - Service: Bluetooth Media Service - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe
O23 - Service: Bluetooth OBEX Service - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel® Centrino® Wireless Bluetooth® + High Speed Security Service (BTHSSecurityMgr) - Intel® Corporation - C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: TrueSuiteService (FPLService) - HP - C:\Program Files (x86)\HP SimplePass 2012\TrueSuiteService.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Garmin Core Update Service - Garmin Ltd or its subsidiaries - C:\Program Files (x86)\Garmin\Core Update Service\Garmin.Cartography.MapUpdate.CoreService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Client Services (HPClientSvc) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISCT Always Updated Agent (ISCTAgent) - Unknown owner - C:\Program Files (x86)\Intel\Intel® Smart Connect Technology Agent\iSCTAgent.exe
O23 - Service: Intel® Identity Protection Technology Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Motorola Device Manager Service (Motorola Device Manager) - Motorola Mobility LLC - C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PST Service - Motorola - C:\Program Files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe
O23 - Service: RealNetworks Downloader Resolver Service - Unknown owner - C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Zero Configuration Service (ZeroConfigService) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe

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I haven't had an unexpected shutdown (or any kind of shutdown except user initiated) since about Monday!  So far so good!  The computer is running quickly and I'm not noticing any lags either.






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