Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Network Magic Pro 5.5 issue.


  • Please log in to reply
11 replies to this topic

#1 TheOddjobMan

TheOddjobMan

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Local time:01:20 PM

Posted 15 November 2013 - 02:47 AM

Apologies if this is posted in the wrong section and/or has been discussed elsewhere. In this case a redirect would be appreciated.

 

I've had a quick search of the fora but can't find anything relating to my problem. I have 4 laptops and a desktop running the above. It has not been updated since late 2010 but not for want of trying. The program reports all is hunky dory with my LAN but that there is no connection to the internet. This is patently false as I'm writing this to you on my desktop. Clicking the "Repair Connection" button and following all the prompts give a failure every time. Any ideas/solution most welcome. All the machines are running W7 64 bit and working normally otherwise.


Edited by TheOddjobMan, 15 November 2013 - 03:02 AM.


BC AdBot (Login to Remove)

 


#2 coxchris

coxchris

  • Members
  • 1,151 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Atwater
  • Local time:05:20 AM

Posted 16 November 2013 - 01:22 AM

can you run ipconfig for us and post back on trouble computer

 

Are you running wirless or wired 

 

Do the four computer have a Ip address from the router or are they getting a APAIA address 


AA in Computer Networking Technology

BS in Information Technology 

Comptia A+, Project+, L+

Renewable:  N+,S+

CIW Web Design Specialist, JavaScript Specialist,  Database Design Specialist 

LPIC-1, SUSE 


#3 TheOddjobMan

TheOddjobMan
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Local time:01:20 PM

Posted 16 November 2013 - 05:12 AM

The desktop is running wired and the laptops are running wirelessly. I'm assuming the machines get their IP addresses from the router. Here is the ipconfig report for the desktop:-

 

 

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\Stewart>cd C:
C:\Users\Stewart
 
C:\Users\Stewart>ipconfig
 
Windows IP Configuration
 
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : home
   Link-local IPv6 Address . . . . . : fe80::2424:8e21:62f7:d2c7%10
   IPv4 Address. . . . . . . . . . . : 192.168.1.79
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.254
 
Tunnel adapter isatap.home:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
 
Tunnel adapter Local Area Connection* 11:
 
   Connection-specific DNS Suffix  . :
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:3063:3e96:a962:8099
   Link-local IPv6 Address . . . . . : fe80::3063:3e96:a962:8099%12
   Default Gateway . . . . . . . . . : ::
 
Tunnel adapter isatap.{BBC4C847-719E-43DE-9B08-5FBD59C6E90A}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
 
C:\Users\Stewart>


#4 coxchris

coxchris

  • Members
  • 1,151 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Atwater
  • Local time:05:20 AM

Posted 18 November 2013 - 02:37 PM

ok Can you do a ipconfig on a wireless client so I can compare.

 

You have a high default gateway. Normally you have on a home router you get 192.168.1.1 or .2 


Edited by coxchris, 18 November 2013 - 02:38 PM.

AA in Computer Networking Technology

BS in Information Technology 

Comptia A+, Project+, L+

Renewable:  N+,S+

CIW Web Design Specialist, JavaScript Specialist,  Database Design Specialist 

LPIC-1, SUSE 


#5 CaveDweller2

CaveDweller2

  • Members
  • 2,629 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:20 AM

Posted 18 November 2013 - 05:33 PM

Just FYI - I think he has DSL and/or a 2Wire router/modem. Cause my DG is the same. .254 it's their thing *shrugs*


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#6 TheOddjobMan

TheOddjobMan
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Local time:01:20 PM

Posted 19 November 2013 - 12:27 PM

I am in the UK. My ISP is British Telecom. We have optical fibre to the cabinet and copper from the cabinet to the house. In the house I have a fibre modem connected to a Home Hub 4. The HH4 is hard wired to my desktop and connected wirelessly to 4 laptops. All the laptops have Network Magic Pro 5.5 on them and see each other and the internet with no problems. However, NMP 5.5 reports no connection to the internet which is patently wrong, as I am writing this to you. Do you think that having such a high default gateway is the problem? I can change this in my router's setup. Here is the ipconfig report for one of the laptops:-

 

 

Windows IP Configuration

 

 

Wireless LAN adapter Wireless Network Connection 3:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

Wireless LAN adapter Wireless Network Connection:

 

   Connection-specific DNS Suffix  . : home

   Link-local IPv6 Address . . . . . : fe80::794e:9005:35c2:43d3%14

   IPv4 Address. . . . . . . . . . . : 192.168.1.78

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Default Gateway . . . . . . . . . : 192.168.1.254

 

Ethernet adapter Local Area Connection:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

Ethernet adapter Bluetooth Network Connection:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

Tunnel adapter isatap.home:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

Tunnel adapter Reusable ISATAP Interface {880823C8-3FEC-4299-8109-2A88D224925D}:

 

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : home

 

Tunnel adapter isatap.{12F6F02B-D828-4BBC-A999-DC27F35E58FE}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

Tunnel adapter isatap.{0402D9AE-ECF4-49CE-84BB-AFD38EC63E2B}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

Tunnel adapter isatap.{5FB8BA1D-6BD4-4FFC-BC13-93F45D0D14B8}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

Tunnel adapter Teredo Tunneling Pseudo-Interface:

 

   Connection-specific DNS Suffix  . :

   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:38d3:39a6:a962:8099

   Link-local IPv6 Address . . . . . : fe80::38d3:39a6:a962:8099%15

   Default Gateway . . . . . . . . . : ::



#7 coxchris

coxchris

  • Members
  • 1,151 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Atwater
  • Local time:05:20 AM

Posted 19 November 2013 - 06:03 PM

Desktop 

   IPv4 Address. . . . . . . . . . . : 192.168.1.79
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.254
Wireless

   IPv4 Address. . . . . . . . . . . : 192.168.1.78

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Default Gateway . . . . . . . . . : 192.168.1.254

 
From what your config reports your network is configure property  I dont know why you have a high Default Gateway from your ISP. Maybe UK region using the last known usable IP in that class. Its there determination of what there default gateway is. So I would say its Normal  As for the Network Magic Pro not showing that your network isn't connect might not be a cisco router  product  So it cant determine the unknown router devices so it will be inaccurate in displaying the correct configurations.   

AA in Computer Networking Technology

BS in Information Technology 

Comptia A+, Project+, L+

Renewable:  N+,S+

CIW Web Design Specialist, JavaScript Specialist,  Database Design Specialist 

LPIC-1, SUSE 


#8 CaveDweller2

CaveDweller2

  • Members
  • 2,629 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:20 AM

Posted 19 November 2013 - 08:13 PM

Pros
  • Makes managing Cisco networks easier
  • Suitable for parents monitoring kids online activity
  • Works on both PCs and Macs
Cons
  • Still requires network admin knowledge
  • Only works on Cisco networks

 

Yeah I'd say that is why it's not working correctly. No Cisco...No working. Again the Default Gateway being that high is just a choice. Mine is the same and my network works just fine.

 

Let me ask what it is you are looking for from this software? I am willing to bet there is something out there that will work just fine for whatever it is you are looking to do.

 

 

 

 

 

 


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#9 TheOddjobMan

TheOddjobMan
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Local time:01:20 PM

Posted 20 November 2013 - 02:45 AM

I like the way the product displays information. My network is fine. The internet connection used to display correctly. I fail to see why the software should only work with Cisco products - this would seriously diminish their sales base for NMPro. The most annoying aspect is the software won't update automatically because of the refusal to display properly.

 

Update: Having read some of the info. in the product help pages, it may be that the problem is something to do with my ISP's configuration, in particular the way it handles "ping". However I find this hard to reconcile as one of the speed testers I use uses ping quite happily.


Edited by TheOddjobMan, 20 November 2013 - 01:08 PM.


#10 TheOddjobMan

TheOddjobMan
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Local time:01:20 PM

Posted 29 November 2013 - 05:00 AM

I've just booted up another laptop and this is showing as connected by NMP 5.5. So now I'm really puzzled! I have noticed that the functioning machine is connected via network connection 2 but the non-functioning ones are via 3. Any significance here?



#11 MrShoujo

MrShoujo

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:07:20 AM

Posted 06 December 2013 - 12:00 PM

According to info by users over at the Cisco Linksys support community, this problem of Network Magic not correctly showing an Internet connection (and this issue seems to affect all versions of the software) is that it uses a purenetwork service to ping their servers to check for a network connection - these servers have been shut down by Cisco, so even if you have a paid-for version with a key, you can't even authenticate your install. This is a bad feature of Network Magic - it should have had an option to ping any server you specified instead of their own company servers. Which means this is a program modification someone could try to conjure up. The only way to get rid of the Network connection error even when you do have a connection is to tell Network Magic to no longer monitor the connection to the Internet. You can still monitor your network but you'll have to ensure your router and connections thereafter are OK. I can use Comodo's free Firewall for this.

#12 TheOddjobMan

TheOddjobMan
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Local time:01:20 PM

Posted 06 December 2013 - 01:10 PM

Thanks for the heads up! I'd guessed it was a ping issue but this confirms it. Presumably the laptop with the correctly functioning version will also fail in the not too distant future? I did have a look to see if there was a configuration file I could alter but no joy.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users