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driver_irql_not_less_or_equal(netio.sys) error windows 8


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#1 jwal1984

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Posted 14 November 2013 - 10:44 PM

My computer in crashing and I am receiving an error message while surfing the internet. I am on Windows 8 (haven't upgraded to 8.1 yet). I need some help resolving this. It is becoming annoying fast.

I appreciate your help in advance.

Error Message:  "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. If you'd like to know more, you can search online later for this error: DRIVER_IRQL_NOT_LESS_OR_EQUAL(NETIO.SYS)............ "

I have gone ahead and attached some files that I have seen requested (let me know if there is more you need)

1. Crash Dump files

http://www.mediafire.com/folder/7whiy7od4ujad/System_Error_Files

 

2. System Information Report

Included in link above...

3. MiniToolBox Log

MiniToolBox by Farbar  Version: 13-07-2013
Ran by James (administrator) on 14-11-2013 at 21:40:19
Running from "C:\Users\James\Downloads"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/14/2013 09:26:07 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog

Database. The ESENT error was: -550.

Error: (11/13/2013 08:51:56 PM) (Source: Outlook) (User: )
Description: Failed to determine if the store is in the crawl scope

(error=0x80070002).

Error: (11/13/2013 08:51:56 PM) (Source: Outlook) (User: )
Description: Failed to get the Crawl Scope Manager with error=0x80070002.

Error: (11/13/2013 07:23:23 PM) (Source: IMFservice) (User: )
Description: The handle is invalid

Error: (11/13/2013 07:23:23 PM) (Source: IMFservice) (User: )
Description: The handle is invalid

Error: (11/13/2013 03:57:00 PM) (Source: Outlook) (User: )
Description: Failed to determine if the store is in the crawl scope

(error=0x80070002).

Error: (11/13/2013 03:57:00 PM) (Source: Outlook) (User: )
Description: Failed to get the Crawl Scope Manager with error=0x80070002.

Error: (11/13/2013 01:18:28 PM) (Source: ESENT) (User: )
Description: Catalog Database (1348) Catalog Database: Database recovery/restore

failed with unexpected error -543.

Error: (11/13/2013 01:18:28 PM) (Source: ESENT) (User: )
Description: Catalog Database (1348) Catalog Database: Database C:\windows

\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb requires logfiles

214-216 (C:\windows\system32\CatRoot2\edb000D6.log - C:\windows

\system32\CatRoot2\edb.log) in order to recover successfully. Recovery could only

locate logfiles up to 215 (Catalog Database0).

Error: (11/13/2013 01:18:28 PM) (Source: ESENT) (User: )
Description: Catalog Database (1348) Catalog Database: Database C:\windows

\system32\CatRoot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb requires logfiles

214-216 (C:\windows\system32\CatRoot2\edb000D6.log - C:\windows

\system32\CatRoot2\edb.log) in order to recover successfully. Recovery could only

locate logfiles up to 215 (Catalog Database0).


System errors:
=============
Error: (11/14/2013 09:29:23 PM) (Source: Service Control Manager) (User: )
Description: The Norton Internet Security service hung on starting.

Error: (11/14/2013 09:24:21 PM) (Source: BTHUSB) (User: )
Description: The local adapter does not support an important Low Energy controller

state.  The minimum required supported state mask is 0x1f7fffff, got 0x1f3fffff.  

Low Energy functionality will be disabled.

Error: (11/14/2013 09:24:31 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000008, 0x0000000000000002,

0x0000000000000000, 0xfffff88001b9086d)C:\windows\MEMORY.DMP111413-19921-01

Error: (11/14/2013 09:24:30 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:51:34 PM on ?11/?14/?2013 was

unexpected.

Error: (11/14/2013 08:06:05 PM) (Source: NetBT) (User: )
Description: A duplicate name has been detected on the TCP network.  The IP address

of
the computer that sent the message is in the data. Use nbtstat -n in a
command window to see which name is in the Conflict state.

Error: (11/13/2013 07:24:01 PM) (Source: BTHUSB) (User: )
Description: The local adapter does not support an important Low Energy controller

state.  The minimum required supported state mask is 0x1f7fffff, got 0x1f3fffff.  

Low Energy functionality will be disabled.

Error: (11/13/2013 03:50:54 PM) (Source: Microsoft-Windows-WindowsUpdateClient)

(User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update

with error 0x80070103: Intel driver update for Intel® Centrino® Wireless-N

2230.

Error: (11/13/2013 03:45:55 PM) (Source: BTHUSB) (User: )
Description: The local adapter does not support an important Low Energy controller

state.  The minimum required supported state mask is 0x1f7fffff, got 0x1f3fffff.  

Low Energy functionality will be disabled.

Error: (11/13/2013 01:33:23 PM) (Source: Microsoft-Windows-WindowsUpdateClient)

(User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update

with error 0x80070103: Intel driver update for Intel® Centrino® Wireless-N

2230.

Error: (11/13/2013 01:26:08 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service hung on starting.


Microsoft Office Sessions:
=========================
Error: (11/14/2013 09:26:07 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -550

Error: (11/13/2013 08:51:56 PM) (Source: Outlook)(User: )
Description: 0x80070002

Error: (11/13/2013 08:51:56 PM) (Source: Outlook)(User: )
Description: 0x80070002

Error: (11/13/2013 07:23:23 PM) (Source: IMFservice)(User: )
Description: The handle is invalid

Error: (11/13/2013 07:23:23 PM) (Source: IMFservice)(User: )
Description: The handle is invalid

Error: (11/13/2013 03:57:00 PM) (Source: Outlook)(User: )
Description: 0x80070002

Error: (11/13/2013 03:57:00 PM) (Source: Outlook)(User: )
Description: 0x80070002

Error: (11/13/2013 01:18:28 PM) (Source: ESENT)(User: )
Description: Catalog Database1348Catalog Database: -543

Error: (11/13/2013 01:18:28 PM) (Source: ESENT)(User: )
Description: Catalog Database1348Catalog Database: C:\windows

\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb214216215C:\windows

\system32\CatRoot2\edb000D6.logC:\windows\system32\CatRoot2\edb.logC:\windows

\system32\CatRoot2\edb000D7.log

Error: (11/13/2013 01:18:28 PM) (Source: ESENT)(User: )
Description: Catalog Database1348Catalog Database: C:\windows

\system32\CatRoot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb214216215C:\windows

\system32\CatRoot2\edb000D6.logC:\windows\system32\CatRoot2\edb.logC:\windows

\system32\CatRoot2\edb000D7.log


=========================== Installed Programs ============================

µTorrent (Version: 3.3.1.30017)
Adobe Acrobat 9 Pro Extended - English, Français, Deutsch (Version: 9.0.0)
Adobe Acrobat 9 Pro Extended 64-bit Add-On (Version: 9.0.0)
Adobe AIR (Version: 3.8.0.1430)
Adobe Community Help (Version: 3.4.980)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Reader X (10.1.8) (Version: 10.1.8)
Adobe Widget Browser (Version: 2.0 Build 230)
Adobe Widget Browser (Version: 2.0.230)
Advanced Scan to PDF Free 3.9.2
Advanced SystemCare 7 (Version: 7.0.5)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version:

2.1.0.6)
Bejeweled 3 (Version: 2.2.0.97)
Bonjour (Version: 3.0.0.10)
Canon Utilities ImageBrowser EX (Version: 1.2.1.13)
Citrix Online Launcher (Version: 1.0.122)
Crystl (Version: 1.0.0)
D3DX10 (Version: 15.4.2368.0902)
Dell V520 Series Uninstaller
Driver Booster (Version: 1.0)
eCC Merge Module (Version: 1.0)
FATE (Version: 2.2.0.97)
FileZilla Client 3.7.3 (Version: 3.7.3)
focus booster (Version: 1.3.1)
Gardenscapes: Mansion Makeover (Version: 3.0.2.32)
GoToMeeting 5.8.0.1189 (Version: 5.8.0.1189)
iCloud (Version: 3.0.2.163)
Intel PROSet Wireless
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Processor Graphics (Version: 9.17.10.3040)
Intel® Rapid Storage Technology (Version: 12.8.0.1016)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® WiDi (Version: 3.5.34.0)
Intel® PROSet/Wireless WiFi Software (Version: 15.05.6000.1620)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
IObit Malware Fighter (Version: 2.1)
IObit Uninstaller (Version: 3.0.3.1064)
iSEEK AnswerWorks English Runtime (Version: 010.000.0101)
iTunes (Version: 11.1.3.8)
Keyword Optimizer Pro 2 (Version: 2.0.1.8)
Mahjong Secrets (Version: 3.0.2.51)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Expression Web 4 (Version: 4.0.1460.0)
Microsoft Office 365 Home Premium - en-us (Version: 15.0.4551.1005)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SkyDrive (Version: 17.0.2015.0811)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2008 Browser (Version: 10.3.5500.0)
Microsoft SQL Server 2008 Common Files (Version: 10.3.5500.0)
Microsoft SQL Server 2008 Database Engine Services (Version: 10.3.5500.0)
Microsoft SQL Server 2008 Database Engine Shared (Version: 10.3.5500.0)
Microsoft SQL Server 2008 Native Client (Version: 10.3.5500.0)
Microsoft SQL Server 2008 RsFx Driver (Version: 10.3.5500.0)
Microsoft SQL Server 2008 Setup Support Files  (Version: 10.3.5500.0)
Microsoft SQL Server VSS Writer (Version: 10.3.5500.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version:

9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version:

9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version:

9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version:

9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Mindjet MindManager 2012 (Version: 10.2.404)
Movie Maker (Version: 16.4.3505.0912)
Mozilla Firefox 25.0 (x86 en-US) (Version: 25.0)
Mozilla Maintenance Service (Version: 25.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
Norton Anti-Theft (Version: 1.10.0.9)
Norton Internet Security (Version: 20.4.0.40)
Norton Online Backup (Version: 2.8.0.44)
Norton Online Backup ARA (Version: 4.1.0.11)
Norton PC Checkup (Version: 2.0.18.15)
Norton Security Dashboard (Version: 1.1.1.9)
Notepad++ (Version: 6.5)
NVIDIA Control Panel 305.46 (Version: 305.46)
NVIDIA Graphics Driver 305.46 (Version: 305.46)
NVIDIA Install Application (Version: 2.1002.82.513)
NVIDIA Optimus 1.10.8 (Version: 1.10.8)
NVIDIA PhysX (Version: 9.12.0613)
NVIDIA PhysX System Software 9.12.0613 (Version: 9.12.0613)
NVIDIA Update Components (Version: 1.10.8)
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4551.1005)
Office 15 Click-to-Run Licensing Component (Version: 15.0.4551.1005)
Office 15 Click-to-Run Localization Component (Version: 15.0.4551.1005)
Origin (Version: 9.0.15.60)
PDF-Viewer (Version: 2.5.211.0)
PDF-XChange 3
Penguins! (Version: 2.2.0.98)
Photo Gallery (Version: 16.4.3505.0912)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.98)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Polar Bowler (Version: 2.2.0.97)
QuickBooks (Version: 23.0.4008.2305)
QuickBooks Pro 2013 (Version: 23.0.4001.2305)
Quicken 2013 (Version: 22.1.12.7)
QuickTime (Version: 7.74.80.86)
Realtek High Definition Audio Driver (Version: 6.0.1.6794)
Realtek PCIE Card Reader (Version: 6.2.8400.29029)
RoboForm 7-9-2-5 (All Users) (Version: 7-9-2-5)
Service Pack 3 for SQL Server 2008 (KB2546951) (Version: 10.3.5500.0)
Smart Defrag 2 (Version: 2.8)
Snagit 11 (Version: 11.2.1)
Sql Server Customer Experience Improvement Program (Version: 10.3.5500.0)
SRS Premium Sound Control Panel (Version: 1.12.6000)
Stardock Start8 (Version: 1.30.1)
Subliminal Power
Surfing Protection (Version: 1.0)
Synaptics Pointing Device Driver (Version: 16.2.19.4)
The Weather Channel App
Toshiba App Place (Version: 1.0.6.3)
TOSHIBA Application Installer (Version: 9.0.1.4)
TOSHIBA Desktop Assist (Version: 1.02.01.6407)
TOSHIBA eco Utility (Version: 2.2.0.6404)
TOSHIBA Function Key (Version: 1.1.0002.6401)
TOSHIBA HDD Accelerator (Version: 1.1.0001)
TOSHIBA HDD Protection (Version: 2.5.1.1)
TOSHIBA Password Utility (Version: v1.0.0.9)
TOSHIBA PC Health Monitor (Version: 1.8.17.640104)
TOSHIBA Quality Application (Version: 1.0.8)
TOSHIBA Recovery Media Creator (Version: 2.2.0.54043005)
TOSHIBA Resolution+ Plug-in for Windows Media Player (Version: 1.2.2.00)
TOSHIBA Service Station (Version: 2.6.8)
TOSHIBA System Driver (Version: 1.00.0013)
TOSHIBA System Settings (Version: 1.00.0002.32002)
TOSHIBA User's Guide (Version: 1.00.02)
TOSHIBA VIDEO PLAYER (Version: 5.1.0.12-A)
TOSHIBARegistration (Version: 1.1.6)
Update Installer for WildTangent Games App
Vacation Quest™ - Australia (Version: 3.0.2.32)
Virtual Villagers 5 - New Believers (Version: 3.0.2.32)
VLC media player 2.0.8 (Version: 2.0.8)
WildTangent Games (Version: 1.0.4.0)
WildTangent Games App (Toshiba Games) (Version: 4.0.10.17)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
Youda Jewel Shop (Version: 3.0.2.32)

========================= Memory info: ===================================

Percentage of memory in use: 22%
Total physical RAM: 12172.21 MB
Available physical RAM: 9492.78 MB
Total Pagefile: 24460.21 MB
Available Pagefile: 21628.4 MB
Total Virtual: 4095.88 MB
Available Virtual: 3959.02 MB

========================= Partitions: =====================================

1 Drive c: (Local Disk 1) (Fixed) (Total:453.26 GB) (Free:281.59 GB) NTFS
2 Drive d: (Local Disk 2) (Fixed) (Total:465.76 GB) (Free:465.52 GB) NTFS

========================= Users: ========================================

User accounts for \\JW-TOSHIBA

Administrator            Guest                    James                    
UpdatusUser              

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



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#2 Anshad Edavana

Anshad Edavana

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Posted 15 November 2013 - 12:44 AM

Hi

 

The crash dump seems to blame NETIO.SYS as you said in your post which means either the network device driver or a third party network filter driver ( Firewall , Bandwidth monitor etc). If we check the raw call stack of the crash dump, we can see that "Atheroz LAN driver" and "Norton Internet Security Firewall driver"  are involved in the crashes.

fffff880`127f63d8  fffff880`067ab577Unable to load image \SystemRoot\system32\DRIVERS\L1C63x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for L1C63x64.sys
*** ERROR: Module load completed but symbols could not be loaded for L1C63x64.sys
 L1C63x64+0x6577

https://carrona.org/~carronao/drivers/driver.php?id=L1C63x64.sys

fffff880`127f6098  fffff880`17b3c100Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.1.0.24\Definitions\IPSDefs\20131113.002\IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
 IDSvia64+0x35100
 

http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys

 

 

"Atheroz" LAN driver seems to be outdated so let us try updating it at first.

 

1. Download and save latest "Atheroz" driver from the below link.

 

    http://cdgenp01.csd.toshiba.com/content/support/downloads/tc70170600d.exe

 

2. Uninstall Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver from "Control Panel --> Programs" and reboot the machine. Now install the driver we downloaded earlier. If the driver setup is not working, post a reply here.

 

If the system crashes again after updating the driver, upload the most recent dump.

 

 

 

  



#3 jwal1984

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Posted 17 November 2013 - 10:02 PM

I updated the "Atheroz" LAN driver. Everything seems to be working fine so far. I will let you know if things change. Thanks for you help!!






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