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Win 8.1 bsod "drivers_irql_not_less_or_equal (netio.sys)


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#1 mpopovic

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Posted 14 November 2013 - 05:41 PM

Evening!

 

My laptop just got a BSOD and crashed.

 

Got the message: "DRIVERS_IRQL_NOT_LESS_OR_EQUAL (NETIO.SYS)

 

First time anything like this has happened and it occurred when I opened a new tab for an eBay listing in IE11.

 

Hope you can figure out what this is about and help a newcomer out.

 

Read through a couple of threads and saw that someone had a similar problem and the person helping told him/her to upload some info files, and that's what I did.

Feel free to tell me if there is anything else you would need to help with this!

 

Thank you,

Mike.

 

Sorry that I couldn't paste the Minitoolbox log, but the copy/paste strangely doesn't work.

 

Uploaded a crash dump file here:

http://www.megafileupload.com/en/file/469039/111413-22031-01-dmp-html

 

And system info report here:
http://www.megaupload.com/en/file/469041/sys-inf-nfo.html

 

And here comes my Minitoolbox log:

http://www.megafileupload.com/en/file/469045/minitoolbox-txt.html
 

 

 

 

 



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#2 Anshad Edavana

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Posted 15 November 2013 - 01:18 AM

Hi

 

Your BSOD issue seems to be happen only when "utorrent" is downloading. This issue is generally caused either by a third party firewall or an outdated network interface driver. In some cases, clash between IPv4 and IPv6 can cause this issue. A trial and error approach is required to find the actual culprit. Let us check the possibilities one by one.

 

1. Download and save the "Windows 8.1" version of "Atheroz WLAN driver " from the below link.

 

    http://www.sony.co.uk/support/en/product/SVT1313V1ES/downloads/EP0000310965_9023

 

2. Uninstall the current wireless driver from device manager with "Delete driver" option selected. 

 

    Like this example :

 

    kb27259-004_en_v3.png

Reboot the system when completed.

 

3. Now install the driver we downloaded. If the issue continues, upload the latest crash dump with next reply.



#3 mpopovic

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Posted 17 November 2013 - 03:29 PM

Thank you for quick reply!

Will try this and come back to you :thumbup2:



#4 mpopovic

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Posted 17 November 2013 - 04:27 PM

Uninstalled, rebooted and updated network adapter.

10 mins later I get the same BSOD.

 

 

New dumps:

 

 

Sys info:

 

 

 

 

Minitoolbox log:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by M E (administrator) on 17-11-2013 at 21:15:03
Running from "C:\Users\M E\AppData\Local\Microsoft\Windows\INetCache\IE\WEUO3E5L"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/17/2013 08:37:07 PM) (Source: Perflib) (User: )
Description: rdyboost4

Error: (11/17/2013 08:25:49 PM) (Source: Application Hang) (User: )
Description: The program VAIOUpdt.exe version 6.3.0.8010 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: fbc

Start Time: 01cee3b824221d92

Termination Time: 0

Application Path: C:\Program Files\Sony\VAIO Update\VAIOUpdt.exe

Report Id: 68f56101-4fc6-11e3-be8e-b8763fea2d24

Faulting package full name:

Faulting package-relative application ID:

Error: (11/15/2013 11:21:25 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.16384, time stamp: 0x5215d145
Faulting module name: Flash.ocx, version: 11.9.900.152, time stamp: 0x526f080e
Exception code: 0xc0000005
Fault offset: 0x0000000000447962
Faulting process id: 0x2060
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
Faulting package full name: iexplore.exe4
Faulting package-relative application ID: iexplore.exe5

Error: (11/15/2013 00:09:33 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.16384, time stamp: 0x5215d145
Faulting module name: RPCRT4.dll, version: 6.3.9600.16384, time stamp: 0x5215e50e
Exception code: 0xc0000005
Fault offset: 0x0000000000011d29
Faulting process id: 0xc6c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
Faulting package full name: iexplore.exe4
Faulting package-relative application ID: iexplore.exe5

Error: (11/12/2013 06:02:31 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x80070422).

Error: (11/12/2013 05:42:53 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.2.9200.16683_none_62280e15510f8e79\TiWorker.exe -Embedding; Description = Windows Modules Installer; Error = 0x80070422).

Error: (11/12/2013 05:42:50 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\lpksetup.exe -Embedding; Description = Language Pack Removal; Error = 0x80070422).

Error: (11/12/2013 05:02:18 AM) (Source: Application Hang) (User: )
Description: The program Map.exe version 1.6.1821.2624 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 491c

Start Time: 01cedf6446b34e89

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\Microsoft.BingMaps_1.6.1821.2624_x64__8wekyb3d8bbwe\Map.exe

Report Id: 95d40bad-4b57-11e3-be82-b8763fea2d24

Faulting package full name: Microsoft.BingMaps_1.6.1821.2624_x64__8wekyb3d8bbwe

Faulting package-relative application ID: AppexMaps

Error: (11/12/2013 05:02:09 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: Puss)
Description: Package Microsoft.BingMaps_1.6.1821.2624_x64__8wekyb3d8bbwe was terminated because it took too long to suspend.

Error: (11/12/2013 03:29:29 AM) (Source: Application Error) (User: )
Description: Faulting application name: vlc.exe, version: 2.1.0.0, time stamp: 0x523f7ac4
Faulting module name: ntdll.dll, version: 6.2.9200.16578, time stamp: 0x515fac6e
Exception code: 0xc0000005
Fault offset: 0x0004f2fc
Faulting process id: 0xa27c
Faulting application start time: 0xvlc.exe0
Faulting application path: vlc.exe1
Faulting module path: vlc.exe2
Report Id: vlc.exe3
Faulting package full name: vlc.exe4
Faulting package-relative application ID: vlc.exe5

System errors:
=============
Error: (11/17/2013 09:13:03 PM) (Source: Service Control Manager) (User: )
Description: The Energy Server Service service terminated with the following error:
%%268439612

Error: (11/17/2013 09:11:06 PM) (Source: Virtual Disk Service) (User: )
Description: Unexpected provider failure. Restarting the service may fix the problem. Error code: 8007001F@02000014

Error: (11/17/2013 09:10:59 PM) (Source: Service Control Manager) (User: )
Description: The McAfee PC Task Scheduler Service service failed to start due to the following error:
%%1053

Error: (11/17/2013 09:10:59 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee PC Task Scheduler Service service to connect.

Error: (11/17/2013 09:10:59 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error:
%%1053

Error: (11/17/2013 09:10:59 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect.

Error: (11/17/2013 09:10:59 PM) (Source: Service Control Manager) (User: )
Description: The McAfee OOBE Service2 service failed to start due to the following error:
%%1053

Error: (11/17/2013 09:10:59 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee OOBE Service2 service to connect.

Error: (11/17/2013 09:10:51 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000028, 0x0000000000000002, 0x0000000000000000, 0xfffff8000116743f)C:\WINDOWS\MEMORY.DMP111713-20906-01

Error: (11/17/2013 09:10:41 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:09:09 PM on ?11/?17/?2013 was unexpected.

Microsoft Office Sessions:
=========================
Error: (11/17/2013 08:37:07 PM) (Source: Perflib)(User: )
Description: rdyboost4

Error: (11/17/2013 08:25:49 PM) (Source: Application Hang)(User: )
Description: VAIOUpdt.exe6.3.0.8010fbc01cee3b824221d920C:\Program Files\Sony\VAIO Update\VAIOUpdt.exe68f56101-4fc6-11e3-be8e-b8763fea2d24

Error: (11/15/2013 11:21:25 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.163845215d145Flash.ocx11.9.900.152526f080ec00000050000000000447962206001cee258a4af594dC:\Program Files\Internet Explorer\iexplore.exeC:\Windows\System32\Macromed\Flash\Flash.ocxa4fd839f-4e4c-11e3-be8b-b8763fea2d24

Error: (11/15/2013 00:09:33 AM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.163845215d145RPCRT4.dll6.3.9600.163845215e50ec00000050000000000011d29c6c01cee193fc8fd96cC:\Program Files\Internet Explorer\iexplore.exeC:\WINDOWS\system32\RPCRT4.dll3428d21e-4d8a-11e3-be8b-b8763fea2d24

Error: (11/12/2013 06:02:31 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x80070422

Error: (11/12/2013 05:42:53 AM) (Source: System Restore)(User: )
Description: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.2.9200.16683_none_62280e15510f8e79\TiWorker.exe -EmbeddingWindows Modules Installer0x80070422

Error: (11/12/2013 05:42:50 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\lpksetup.exe -EmbeddingLanguage Pack Removal0x80070422

Error: (11/12/2013 05:02:18 AM) (Source: Application Hang)(User: )
Description: Map.exe1.6.1821.2624491c01cedf6446b34e894294967295C:\Program Files\WindowsApps\Microsoft.BingMaps_1.6.1821.2624_x64__8wekyb3d8bbwe\Map.exe95d40bad-4b57-11e3-be82-b8763fea2d24Microsoft.BingMaps_1.6.1821.2624_x64__8wekyb3d8bbweAppexMaps

Error: (11/12/2013 05:02:09 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: Puss)
Description: Microsoft.BingMaps_1.6.1821.2624_x64__8wekyb3d8bbwe

Error: (11/12/2013 03:29:29 AM) (Source: Application Error)(User: )
Description: vlc.exe2.1.0.0523f7ac4ntdll.dll6.2.9200.16578515fac6ec00000050004f2fca27c01cedf50b869e783C:\Program Files (x86)\VideoLAN\VLC\vlc.exeC:\Windows\SYSTEM32\ntdll.dlla2bc0d3c-4b4a-11e3-be82-b8763fea2d24

=========================== Installed Programs ============================

µTorrent (Version: 3.3.2.30303)
Adobe Reader XI  MUI (Version: 11.0.00)
Behind The Reflection 2: Witch's Revenge (Version: 3.0.2.32)
Bejeweled 3 (Version: 2.2.0.98)
Build-a-lot: On Vacation (Version: 2.2.0.110)
Enchanted Cavern 2 (Version: 2.2.0.110)
eSupport UndeletePlus 3.0.4.918
ExpressCache (Version: 1.0.98.0)
FDUx86 (Version: 1.0.0)
Heroes of Hellas 3: Athens (Version: 3.0.2.32)
Intel AppUp® center (Version: 3.8.0.41505.25)
Intel® Management Engine Components (Version: 8.1.0.1281)
Intel® Processor Graphics (Version: 10.18.10.3316)
Intel® Rapid Storage Technology (Version: 12.8.0.1016)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® Trusted Connect Service Client (Version: 1.24.738.1)
Java 7 Update 9 (64-bit) (Version: 7.0.90)
Java 7 Update 9 (Version: 7.0.90)
Java Auto Updater (Version: 2.1.9.0)
KUx86 (Version: 1.0.0)
Luxor HD (Version: 2.2.0.110)
Microsoft Office (Version: 15.0.4420.1017)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Midnight Mysteries: Devil on the Mississippi (Version: 2.2.0.110)
My Kingdom for the Princess 3 (Version: 2.2.0.110)
PlayMemories Home (Version: 6.3.02.07270)
Qualcomm Atheros Bluetooth Suite (64) (Version: 8.0.1.305)
Realtek High Definition Audio Driver (Version: 6.0.1.6695)
Realtek PCIE Card Reader (Version: 6.1.8400.28121)
Remote Keyboard (Version: 1.2.0.09270)
Restore (Version: 1.0.0)
Revo Uninstaller Pro 3.0.7 (Version: 3.0.7)
Spotify (Version: 0.9.6.72.ge389c074)
SSLx64 (Version: 1.0.0)
SSLx86 (Version: 1.0.0)
Synaptics Pointing Device Driver (Version: 16.2.16.3)
Update Installer for WildTangent Games App
VAIO - Remote Keyboard (Version: 1.2.0.09270)
VAIO - Xperia Link (Version: 1.1.0.11020)
VAIO Care (Version: 8.3.0.08220)
VAIO Control Center (Version: 6.1.0.10300)
VAIO CPU Fan Diagnostic (Version: 1.1.0.09200)
VAIO Data Restore Tool (Version: 1.10.0.07270)
VAIO Easy Connect (Version: 8.2.0.14170)
VAIO Gate Default (Version: 3.1.0.10240)
VAIO Gesture Control (Version: 2.1.0.10220)
VAIO Hardware Diagnostics Plugin for VAIO Care (Version: 4.7.0.11070)
VAIO Image Optimizer (Version: 3.0.00.08170)
VAIO Image Optimizer (Version: 3.2.00.07040)
VAIO Improvement (Version: 2.1.0.10220)
VAIO Manual (Version: 3.0.0.08100)
VAIO Media Server Settings (Version: 1.0.1.10170)
VAIO Movie Creator (Version: 4.0.00.10170)
VAIO Movie Creator (Version: 4.2.00.07040)
VAIO Movie Creator Template Data (Version: 4.0.00.08170)
VAIO Transfer Support (Version: 1.9.0.11060)
VAIO Update (Version: 6.3.0.08010)
VCCx64 (Version: 1.0.0)
VCCx86 (Version: 1.0.0)
VHD (Version: 1.0.0)
VIx64 (Version: 1.0.0)
VIx86 (Version: 1.0.0)
VLC media player 2.1.0 (Version: 2.1.0)
VMLx86 (Version: 1.0.0)
VPMx64 (Version: 1.0.0)
VSSTx64 (Version: 1.0.0)
VSSTx86 (Version: 1.0.0)
VU5x64 (Version: 1.0.0)
VU5x86 (Version: 1.0.0)
VUx64 (Version: 1.0.0)
VUx86 (Version: 1.0.0)
VWSTx86 (Version: 1.0.0)
WildTangent Games (Version: 1.0.4.0)
WildTangent Games App (Version: 4.0.10.25)
WildTangent Games App (Version: 4.0.9.7)
Windows Driver Package - Qualcomm Atheros Communications Inc. (athr) Net  (07/15/2013 10.0.0.260) (Version: 07/15/2013 10.0.0.260)
XperiaLinkx86 (Version: 1.0.0)
Youda Jewel Shop (Version: 3.0.2.32)

========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 3975.27 MB
Available physical RAM: 2298.64 MB
Total Pagefile: 8071.27 MB
Available Pagefile: 6400.58 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.93 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:437.39 GB) (Free:375 GB) NTFS
2 Drive d: () (Removable) (Total:59.47 GB) (Free:45.19 GB) exFAT

========================= Users: ========================================

User accounts for \\PUSS

Administrator            Guest                    M E                     

========================= Minidump Files ==================================

No minidump file found

**** End of log ****
 



#5 Anshad Edavana

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Posted 17 November 2013 - 11:25 PM

Hi

 

There are "McAfee" firewall drivers can be seen in the raw call stack of the running thread. But "McAffee" doesn't seems to be installed in your machine so i guess it is the remnants of a previous installation. 

ffffd000`2222be50  fffff800`00d5ea30Unable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
 mfehidk+0x99a30

Please download and run "McAfee Product Removal Tool" from the below link to clean the leftovers.

 

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

 

 

If the BSOD continues, upload only the latest crash dump to make sure all components of "McAfee" is removed properly.



#6 mpopovic

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Posted 18 November 2013 - 04:31 PM

Ran the uninstaller but it just gives me an error and refuses to continue due to some kind of Anti-theft program but I never installed any program like that. 

 

Added a screenshot:
 

 



#7 Anshad Edavana

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Posted 18 November 2013 - 11:17 PM

Hi

 

First make sure there is no more "McAfee" software in "Control Panel --> Programs" and uninstall them, if any. Then reboot the system in "safe mode" and try running the tool from there.






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