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Antivirus Security Pro - won't allow Safe Mode


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#1 patsalisbury

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Posted 14 November 2013 - 03:54 PM

Help I cannot get ito safe mode to remove Antivirus Security Pro! Please can someone help me?!



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#2 patsalisbury

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Posted 14 November 2013 - 04:03 PM

I also am running win7 64bit



#3 Aaflac

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Posted 14 November 2013 - 09:37 PM

Let's try the following...
 
Step :step1:

Note: You need to run the version of FRST compatible with your system: 64-bit

 

Step :step2:

  • Plug the pen drive into the infected PC.
  • Start the computer and tap the F8 key until you get to the Advanced Boot Options
  • Use the arrow keys to select the Repair your computer menu item

 

From there...

  • Select your language settings, and click: Next
  • Select your User account and click: OK (If you did not set a password, leave blank.)

 

On the System Recovery Options you get the following options:

  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Scan your computer's memory for errors
  • Command Prompt

 

Select: Command Prompt

 

Step :step3:

  • At the Command Prompt window, type in notepad, and press Enter
  • Notepad opens. Under the File menu select: Open.
  • Select My Computer and find your pen drive letter, make note of it, and close Notepad.
  • At the Command Prompt window type x:\frst64) and press: Enter
    Note: Replace letter x with the drive letter of your pen drive!!
  • The tool starts to run.
  • At the program console, press  the Scan button. The scan may tke a few minutes...
  • When done, a report named FRST.txt is created on the pen drive.
  • The scan runs, and, the program saves the FRST.txt, on the pen drive.
  • When done, click the Command Prompt window, type exit, and press: Enter

 

Back at the System Recovery Options, press: Shutdown

Remove the USB pen drive.

 

Plug the USB pen drive in the working computer, and please provide the FRST.txt in your reply.

       


Old duck...


#4 patsalisbury

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Posted 15 November 2013 - 11:19 AM

Hello. Thank you for responding to my post. I was able to fix myself by making an ISO CD of Windows Offline Defender. I booted to the CD and this ran and removed the threat. Once I did this I was able to boot to safe mode no network and run malwarebytes. Once the threat was removed at this step I then booted to normal mode online, ran malwarebytes>update>scan. All is good! Thank you so much again.



#5 Aaflac

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Posted 15 November 2013 - 09:13 PM

If you find out the malware is still there, post back.


Edited by Aaflac, 16 November 2013 - 11:02 PM.

Old duck...


#6 patsalisbury

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Posted 16 November 2013 - 09:07 AM

It's gone.



#7 Aaflac

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Posted 16 November 2013 - 11:02 PM

Good.


Old duck...





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