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ZEROACCESS infection.


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20 replies to this topic

#1 Abester000

Abester000

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Posted 14 November 2013 - 03:43 PM

Hello, I have been infected with ZEROACCESS. I cannot figure out how to remove it. I cannot download anything through any browser as it tells me "Failed - Virus Scan Failed" Everytime i download anything, as well as the the laptop became very slow. I am very computer savvy. But this is a pain that i cannot seem to figure out. I usually run rKill and run malwarebytes and usually takes care of my problem.

 

 

DDS.txt and attach.txt attached. I also used FRST and ran a scan and attached both FRST.txt and Addition.txt.

 

RKILL LOG.

 

Rkill 2.6.2 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 11/14/2013 12:12:40 PM in x86 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * ALERT: ZEROACCESS rootkit symptoms found!
 
     * C:\Program Files\Google\Desktop\Install\{a3cf9e05-c105-f44d-7cda-7da1a3d00e1e}\ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{a3cf9e05-c105-f44d-7cda-7da1a3d00e1e}\   \ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{a3cf9e05-c105-f44d-7cda-7da1a3d00e1e}\   \...\ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{a3cf9e05-c105-f44d-7cda-7da1a3d00e1e}\   \...\ﯹ๛\ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{a3cf9e05-c105-f44d-7cda-7da1a3d00e1e}\   \...\ﯹ๛\{a3cf9e05-c105-f44d-7cda-7da1a3d00e1e}\ [ZA Dir]
     * C:\Users\Jennifer Asad\AppData\Local\Google\Desktop\Install\{a3cf9e05-c105-f44d-7cda-7da1a3d00e1e}\ [ZA Dir]
     * C:\Users\Jennifer Asad\AppData\Local\Google\Desktop\Install\{a3cf9e05-c105-f44d-7cda-7da1a3d00e1e}\❤≸⋙\ [ZA Dir]
     * C:\Users\Jennifer Asad\AppData\Local\Google\Desktop\Install\{a3cf9e05-c105-f44d-7cda-7da1a3d00e1e}\❤≸⋙\Ⱒ☠⍨\ [ZA Dir]
     * C:\Users\Jennifer Asad\AppData\Local\Google\Desktop\Install\{a3cf9e05-c105-f44d-7cda-7da1a3d00e1e}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\ [ZA Dir]
     * C:\Users\Jennifer Asad\AppData\Local\Google\Desktop\Install\{a3cf9e05-c105-f44d-7cda-7da1a3d00e1e}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{a3cf9e05-c105-f44d-7cda-7da1a3d00e1e}\ [ZA Dir]
     * C:\windows\assembly\GAC\Desktop.ini [ZA File]
 
 * ALERT: ZEROACCESS Reparse Point/Junction found!
 
     * C:\Program Files\Windows Defender\en-US => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Windows Defender\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpClient.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpCommu.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpEvMsg.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpOAV.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpRTP.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpSvc.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MSASCui.exe => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MsMpCom.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender-events_31bf3856ad364e35_6.1.7600.16385_none_b56e56591cecccb4\MpEvMsg.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.16385_none_579306edb982ae36\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.16385_none_579306edb982ae36\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.16385_none_579306edb982ae36\MpOAV.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.16385_none_579306edb982ae36\MpRTP.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.16385_none_579306edb982ae36\MSASCui.exe => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.16385_none_579306edb982ae36\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.16385_none_579306edb982ae36\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.17316_none_57df9fe3b9491d97\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.17316_none_57df9fe3b9491d97\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.17316_none_57df9fe3b9491d97\MpOAV.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.17316_none_57df9fe3b9491d97\MpRTP.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.17316_none_57df9fe3b9491d97\MSASCui.exe => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.17316_none_57df9fe3b9491d97\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.17316_none_57df9fe3b9491d97\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.21531_none_584e9d4ad27b73b7\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.21531_none_584e9d4ad27b73b7\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.21531_none_584e9d4ad27b73b7\MpOAV.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.21531_none_584e9d4ad27b73b7\MpRTP.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.21531_none_584e9d4ad27b73b7\MSASCui.exe => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.21531_none_584e9d4ad27b73b7\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7600.21531_none_584e9d4ad27b73b7\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_59c41ab5b67131d0\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_59c41ab5b67131d0\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_59c41ab5b67131d0\MpOAV.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_59c41ab5b67131d0\MpRTP.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_59c41ab5b67131d0\MSASCui.exe => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_59c41ab5b67131d0\MsMpCom.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_59c41ab5b67131d0\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.17514_none_59c41ab5b67131d0\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_597f1ba5b6a5991f\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_597f1ba5b6a5991f\MpClient.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_597f1ba5b6a5991f\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_597f1ba5b6a5991f\MpCommu.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_597f1ba5b6a5991f\MpOAV.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_597f1ba5b6a5991f\MpRTP.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_597f1ba5b6a5991f\MpSvc.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_597f1ba5b6a5991f\MSASCui.exe => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_597f1ba5b6a5991f\MsMpCom.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_597f1ba5b6a5991f\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_597f1ba5b6a5991f\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_5a2a2a64cfa9fb94\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_5a2a2a64cfa9fb94\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_5a2a2a64cfa9fb94\MpOAV.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_5a2a2a64cfa9fb94\MpRTP.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_5a2a2a64cfa9fb94\MSASCui.exe => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_5a2a2a64cfa9fb94\MsMpCom.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_5a2a2a64cfa9fb94\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_5a2a2a64cfa9fb94\MsMpRes.dll => c:\windows\system32\config [File]
 
Checking Windows Service Integrity: 
 
 * Windows Firewall Authorization Driver (mpsdrv) is not Running.
   Startup Type set to: Manual
 
 * BFE [Missing Service]
 * BITS [Missing Service]
 * iphlpsvc [Missing Service]
 * MpsSvc [Missing Service]
 * PcaSvc [Missing Service]
 * PolicyAgent [Missing Service]
 * RemoteAccess [Missing Service]
 * WinDefend [Missing Service]
 * wscsvc [Missing Service]
 * wuauserv [Missing Service]
 
 * SharedAccess [Missing ImagePath]
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 11/14/2013 12:17:55 PM
Execution time: 0 hours(s), 5 minute(s), and 14 seconds(s)
 

Attached Files


Edited by Abester000, 14 November 2013 - 04:24 PM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 15 November 2013 - 01:31 AM


Hello Abester000

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt

 
HKCU\...\Run: [Google Update*] - [x] <===== ATTENTION (ZeroAccess rootkit hidden path)
Winsock: Catalog5 01 mswsock.dll File Not found () ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"
Winsock: Catalog5 08 mswsock.dll File Not found () ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
U2 *etadpug; "C:\Program Files\Google\Desktop\Install\{a3cf9e05-c105-f44d-7cda-7da1a3d00e1e}\   \...\???\{a3cf9e05-c105-f44d-7cda-7da1a3d00e1e}\GoogleUpdate.exe" < <==== ATTENTION (ZeroAccess)
U5 51866c34; C:\windows\TEMP\513B.tmp [39936 2013-11-13] ()
C:\Windows\assembly\GAC\Desktop.ini
C:\Users\Jennifer Asad\AppData\Local\Google\Desktop\Install
C:\Program Files\Google\Desktop\Install
C:\Users\Jennifer Asad\AppData\Local\Temp\hiioo.exe
C:\Users\Jennifer Asad\AppData\Local\Temp\InstallFlashPlayer.exe
C:\Users\Jennifer Asad\AppData\Local\Temp\Java_Update_103449b5.exe
C:\Users\Jennifer Asad\AppData\Local\Temp\Update.exe
DeleteJunctionsInDirectory: C:\Program Files\Windows Defender
DeleteJunctionsInDirectory: C:\Program Files\Microsoft Security Client
DeleteJunctionsIndirectory: C:\Windows\system64
cmd: Dir /b /a:l "C:\Program Files" /s
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system



Run FRST again like we did before but this time press the Fix button just once and wait.
The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.

Also boot the computer into normal mode and let me know how things are looking.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Abester000

Abester000
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Posted 15 November 2013 - 09:35 AM

So i ran FRST and clicked fix. these are the results. I also noticed getting the low disk space message on the bottom right hand side of the screen... i know i have over 50+ gbs of free space. I ran windirstat and one file named avenger.txt was 47gb. I googled it and it seemed like it was some sort of malware/trojan/virus.

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 14-11-2013
Ran by Jennifer Asad at 2013-11-15 06:32:31 Run:1
Running from C:\Users\Jennifer Asad\Desktop
Boot Mode: Normal
 
==============================================
 
Content of fixlist:
*****************
HKCU\...\Run: [Google Update*] - [x] <===== ATTENTION (ZeroAccess rootkit hidden path)
Winsock: Catalog5 01 mswsock.dll File Not found () ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"
Winsock: Catalog5 08 mswsock.dll File Not found () ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"
U2 *etadpug; "C:\Program Files\Google\Desktop\Install\{a3cf9e05-c105-f44d-7cda-7da1a3d00e1e}\   \...\???\{a3cf9e05-c105-f44d-7cda-7da1a3d00e1e}\GoogleUpdate.exe" < <==== ATTENTION (ZeroAccess)
U5 51866c34; C:\windows\TEMP\513B.tmp [39936 2013-11-13] ()
C:\Windows\assembly\GAC\Desktop.ini
C:\Users\Jennifer Asad\AppData\Local\Google\Desktop\Install
C:\Program Files\Google\Desktop\Install
C:\Users\Jennifer Asad\AppData\Local\Temp\hiioo.exe
C:\Users\Jennifer Asad\AppData\Local\Temp\InstallFlashPlayer.exe
C:\Users\Jennifer Asad\AppData\Local\Temp\Java_Update_103449b5.exe
C:\Users\Jennifer Asad\AppData\Local\Temp\Update.exe
DeleteJunctionsInDirectory: C:\Program Files\Windows Defender
DeleteJunctionsInDirectory: C:\Program Files\Microsoft Security Client
DeleteJunctionsIndirectory: C:\Windows\system64
cmd: Dir /b /a:l "C:\Program Files" /s
*****************
 
HKCU\Software\Microsoft\Windows\CurrentVersion\Run\\Google Update* => Value deleted successfully.
Winsock: Catalog5 entry 000000000001\\LibraryPath  was set successfully to %SystemRoot%\system32\NLAapi.dll
Winsock: Catalog5 entry 000000000008\\LibraryPath  was set successfully to %SystemRoot%\System32\mswsock.dll
*etadpug => Service deleted successfully.
51866c34 => Service deleted successfully.
C:\Windows\assembly\GAC\Desktop.ini => Moved successfully.
C:\Users\Jennifer Asad\AppData\Local\Google\Desktop\Install => Moved successfully.
C:\Program Files\Google\Desktop\Install => Moved successfully.
C:\Users\Jennifer Asad\AppData\Local\Temp\hiioo.exe => Moved successfully.
C:\Users\Jennifer Asad\AppData\Local\Temp\InstallFlashPlayer.exe => Moved successfully.
C:\Users\Jennifer Asad\AppData\Local\Temp\Java_Update_103449b5.exe => Moved successfully.
C:\Users\Jennifer Asad\AppData\Local\Temp\Update.exe => Moved successfully.
"C:\Program Files\Windows Defender" => Deleting reparse point and unlocking started.
"C:\Program Files\Windows Defender\en-US" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpAsDesc.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpClient.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpCmdRun.exe" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpCommu.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpEvMsg.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpOAV.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpRTP.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MpSvc.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MSASCui.exe" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MsMpCom.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MsMpLics.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender\MsMpRes.dll" => Deleting reparse point and unlocking done.
"C:\Program Files\Windows Defender" => Deleting reparse point and unlocking completed.
"C:\Program Files\Microsoft Security Client" => Not Found
"C:\Windows\system64" => Not Found
 
=========  Dir /b /a:l "C:\Program Files" /s =========
 
File Not Found
 
========= End of CMD: =========
 
 
==== End of Fixlog ====

Edited by Abester000, 15 November 2013 - 09:41 AM.


#4 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 15 November 2013 - 01:10 PM



Hello Abester000

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 Abester000

Abester000
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Posted 15 November 2013 - 02:06 PM

There ya go.

 

 

 

AdwCleaner[S0]

 

# AdwCleaner v3.012 - Report created 15/11/2013 at 10:45:45
# Updated 11/11/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (32 bits)
# Username : Jennifer Asad - JENNIFERASAD-PC
# Running from : C:\Users\Jennifer Asad\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\ParetoLogic
Folder Deleted : C:\Program Files\ParetoLogic
Folder Deleted : C:\Program Files\Common Files\ParetoLogic
Folder Deleted : C:\Users\Jennifer Asad\AppData\Roaming\DriverCure
Folder Deleted : C:\Users\Jennifer Asad\AppData\Roaming\ParetoLogic
Folder Deleted : C:\Users\Jennifer Asad\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\ParetoLogic
File Deleted : C:\windows\Tasks\paretologic registration3.job
File Deleted : C:\windows\System32\Tasks\paretologic registration3
File Deleted : C:\windows\Tasks\paretologic update version3.job
File Deleted : C:\windows\System32\Tasks\paretologic update version3
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{C9A87569-40AF-4A68-9E88-A0A55952C95F}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{C9A87569-40AF-4A68-9E88-A0A55952C95F}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{2051D1AD-C6B1-4ED3-9DB0-7BF6413E1223}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{2051D1AD-C6B1-4ED3-9DB0-7BF6413E1223}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{73106FAD-14A8-42C4-9346-453B617F049B}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\WLXQuickTimeShellExt.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Key Deleted : HKCU\Software\ParetoLogic
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKLM\Software\ParetoLogic
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16720
 
 
-\\ Google Chrome v
 
[ File : C:\Users\Jennifer Asad\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [3574 octets] - [15/11/2013 10:40:32]
AdwCleaner[S0].txt - [3615 octets] - [15/11/2013 10:45:45]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3675 octets] ##########
 
 
 
 
JRT
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Home Premium x86
Ran by Jennifer Asad on Fri 11/15/2013 at 10:50:26.95
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 11/15/2013 at 10:53:23.47
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 


#6 gringo_pr

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    Bleepin Gringo


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Posted 15 November 2013 - 04:03 PM


Hello Abester000

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 Abester000

Abester000
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Posted 15 November 2013 - 04:56 PM

Combofix Log.

 

ComboFix 13-11-15.01 - Jennifer Asad 11/15/2013  13:29:26.1.2 - x86
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2812.1941 [GMT -8:00]
Running from: c:\users\Jennifer Asad\Desktop\ComboFix.exe
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
 * Created a new restore point
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\PFRO.log
c:\windows\s.bat
.
.
(((((((((((((((((((((((((   Files Created from 2013-10-15 to 2013-11-15  )))))))))))))))))))))))))))))))
.
.
2013-11-15 21:35 . 2013-11-15 21:43 -------- d-----w- c:\users\Jennifer Asad\AppData\Local\temp
2013-11-15 21:35 . 2013-11-15 21:35 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-11-15 21:35 . 2013-11-15 21:35 -------- d-----w- c:\windows\system32\config\systemprofile\AppData\Local\temp
2013-11-15 18:50 . 2013-11-15 18:50 -------- d-----w- c:\windows\ERUNT
2013-11-15 18:40 . 2013-11-15 18:45 -------- d-----w- C:\AdwCleaner
2013-11-15 14:38 . 2013-11-15 14:38 -------- d-----w- c:\program files\WinDirStat
2013-11-14 20:22 . 2013-11-14 20:22 -------- d-----w- C:\FRST
2013-11-14 19:56 . 2013-11-14 19:56 103680 ----a-w- C:\fwtdrfoc.sys
2013-11-14 18:38 . 2013-11-14 18:38 -------- d-----w- c:\users\Jennifer Asad\AppData\Roaming\Malwarebytes
2013-11-14 18:38 . 2013-11-14 18:38 -------- d-----w- c:\programdata\Malwarebytes
2013-11-14 18:38 . 2013-11-14 18:38 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-11-14 18:38 . 2013-04-04 22:50 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-11-14 18:38 . 2013-11-14 18:38 -------- d-----w- c:\users\Jennifer Asad\AppData\Local\Programs
2013-11-14 04:54 . 2013-11-14 04:54 198144 ----a-w- c:\programdata\Microsoft\Windows\DRM\46B0.tmp
2013-11-13 21:58 . 2013-11-13 21:58 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-11-13 21:58 . 2013-11-13 21:58 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-11-11 18:16 . 2013-10-14 06:39 7796464 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{451D0028-1882-4B26-A679-B9A769A72B79}\mpengine.dll
2013-11-08 04:26 . 2013-11-08 04:26 -------- d-----w- c:\program files\iPod
2013-11-08 04:26 . 2013-11-08 04:26 -------- d-----w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1
2013-11-08 04:26 . 2013-11-08 04:26 -------- d-----w- c:\program files\iTunes
2013-10-30 16:22 . 2013-10-30 16:22 -------- d-----w- c:\users\Jennifer Asad\AppData\Local\Apple Computer
2013-10-30 16:22 . 2013-10-30 16:45 -------- d-----w- c:\users\Jennifer Asad\AppData\Roaming\Apple Computer
2013-10-30 16:21 . 2012-08-21 20:01 26840 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2013-10-30 16:21 . 2013-10-30 16:21 -------- d-----w- c:\programdata\Apple Computer
2013-10-30 16:16 . 2013-10-30 16:16 -------- d-----w- c:\users\Jennifer Asad\AppData\Local\Apple
2013-10-30 16:16 . 2013-10-30 16:16 -------- d-----w- c:\program files\Apple Software Update
2013-10-30 16:16 . 2013-10-30 16:16 -------- d-----w- c:\program files\Bonjour
2013-10-30 16:15 . 2013-11-08 04:26 -------- d-----w- c:\program files\Common Files\Apple
2013-10-30 16:15 . 2013-10-30 16:16 -------- d-----w- c:\programdata\Apple
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-09-22 23:28 . 2013-10-10 05:42 1767936 ----a-w- c:\windows\system32\wininet.dll
2013-09-22 23:27 . 2013-10-10 05:42 2876928 ----a-w- c:\windows\system32\jscript9.dll
2013-09-22 23:27 . 2013-10-10 05:42 61440 ----a-w- c:\windows\system32\iesetup.dll
2013-09-22 23:27 . 2013-10-10 05:42 109056 ----a-w- c:\windows\system32\iesysprep.dll
2013-09-21 03:30 . 2013-10-10 05:42 2706432 ----a-w- c:\windows\system32\mshtml.tlb
2013-09-21 02:39 . 2013-10-10 05:42 71680 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe
2013-09-14 00:48 . 2013-10-10 04:58 338944 ----a-w- c:\windows\system32\drivers\afd.sys
2013-09-08 02:07 . 2013-10-10 04:58 1294272 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-09-08 02:03 . 2013-10-10 04:58 231424 ----a-w- c:\windows\system32\mswsock.dll
2013-09-03 21:35 . 2010-07-01 17:19 238872 ------w- c:\windows\system32\MpSigStub.exe
2013-08-29 01:51 . 2013-10-10 04:57 3969472 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-08-29 01:51 . 2013-10-10 04:57 3914176 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-08-29 01:50 . 2013-10-10 04:57 1289096 ----a-w- c:\windows\system32\ntdll.dll
2013-08-29 01:50 . 2013-10-10 04:57 619520 ----a-w- c:\windows\system32\tdh.dll
2013-08-29 01:48 . 2013-10-10 04:57 640512 ----a-w- c:\windows\system32\advapi32.dll
2013-08-28 01:04 . 2013-10-10 04:57 2348544 ----a-w- c:\windows\system32\win32k.sys
2013-08-28 00:57 . 2013-10-10 04:57 434688 ----a-w- c:\windows\system32\scavengeui.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\VeriFace Enc]
@="{771C7324-DA80-49D3-8017-753B0AF60951}"
[HKEY_CLASSES_ROOT\CLSID\{771C7324-DA80-49D3-8017-753B0AF60951}]
2010-04-13 15:30 1410400 ----a-w- c:\windows\System32\IcnOvrly.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Messenger (Yahoo!)"="c:\progra~1\Yahoo!\Messenger\YahooMessenger.exe" [2010-06-01 5252408]
"RESTART_STICKY_NOTES"="c:\windows\System32\StikyNot.exe" [2009-07-14 354304]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"YouCam Mirror Tray icon"="c:\program files\Lenovo\YouCam\YouCamTray.exe" [2009-12-22 167008]
"VeriFaceManager"="c:\program files\Lenovo\VeriFace\PManage.exe" [2010-04-13 3122528]
"UpdateP2GShortCut"="c:\program files\Lenovo\Power2Go\MUITransfer\MUIStartMenu.exe" [2008-12-03 218408]
"UCam_Menu"="c:\program files\Lenovo\YouCam\MUITransfer\MUIStartMenu.exe" [2009-05-19 222504]
"StartCCC"="c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2009-11-24 98304]
"SmartAudio"="c:\program files\CONEXANT\SAII\SAIICpl.exe" [2009-11-18 307768]
"IdeaNotesUser"="c:\program files\DDNI\Lenovo Idea Notes\DDNIMSGUser.exe" [2009-08-24 221872]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-27 30040]
"EnergyUtility"="c:\program files\Lenovo\Energy Management\utility.exe" [2009-12-17 4114368]
"Energy Management"="c:\program files\Lenovo\Energy Management\Energy Management.exe" [2009-12-17 6223808]
"cAudioFilterAgent"="c:\program files\Conexant\cAudioFilterAgent\cAudioFilterAgent.exe" [2009-11-28 487992]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-12-03 35184]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-05-14 248552]
"Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2010-05-10 439568]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-09-14 59720]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2013-11-02 152392]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"WLStart"="c:\program files\Windows Live\Installer\wlstart.exe" [2009-07-26 768336]
"SPReview"="c:\windows\System32\SPReview\SPReview.exe" [2013-07-01 280576]
.
c:\users\Jennifer Asad\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE /tsr [2009-2-26 97680]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
ID Vault.lnk - c:\program files\ID Vault\IDVault.exe [2009-9-16 2299136]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
R3 BBSvc;Bing Bar Update Service;c:\program files\Microsoft\BingBar\BBSvc.EXE [2011-03-01 183560]
R3 Bridge0;Bridge0;c:\windows\system32\drivers\WDBridge.sys [2009-07-28 63240]
R3 IGRS;IGRS;c:\program files\Lenovo\ReadyComm\common\IGRS.exe [2009-07-15 38152]
R3 k57nd60x;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\DRIVERS\k57nd60x.sys [2009-07-13 229888]
R3 Lenovo ReadyComm AppSvc;Lenovo ReadyComm AppSvc;c:\program files\Lenovo\ReadyComm\AppSvc.exe [2009-08-14 509192]
R3 Lenovo ReadyComm ConnSvc;Lenovo ReadyComm ConnSvc;c:\program files\Lenovo\ReadyComm\ConnSvc.exe [2009-11-17 575304]
R3 netw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\DRIVERS\netw5v32.sys [2009-07-13 4231168]
R3 PS_MDP;ReadyComm Presentation Space Helper Service;c:\windows\System32\IgrsSvcs.exe [2009-07-14 20992]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2009-09-22 174592]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 52224]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2010-07-02 1343400]
R3 wsvd;wsvd;c:\windows\system32\DRIVERS\wsvd.sys [2009-07-21 81704]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2009-11-25 172032]
S2 DDNIMSGService;DDNIMSGService;c:\program files\DDNI\Lenovo Idea Notes\DDNIMSGService.exe [2010-01-21 172720]
S2 DDNIService;DDNIService;c:\program files\DDNI\DIBS\DDNIService.exe [2010-03-04 160432]
S2 MBAMScheduler;MBAMScheduler;c:\program files\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-04-04 418376]
S2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [2013-04-04 701512]
S2 ReadyComm.DirectRouter;ReadyComm.DirectRouter;c:\windows\System32\IgrsSvcs.exe [2009-07-14 20992]
S3 ACPIVPC;Lenovo Virtual Power Controller Driver;c:\windows\system32\DRIVERS\AcpiVpc.sys [2009-09-03 21256]
S3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;c:\windows\system32\DRIVERS\L1C62x86.sys [2009-11-13 58368]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-04-04 22856]
S3 usbfilter;AMD USB Filter Driver;c:\windows\system32\DRIVERS\usbfilter.sys [2009-10-19 31288]
S3 usbsmi;Lenovo EasyCamera;c:\windows\system32\DRIVERS\SMIksdrv.sys [2009-10-16 171776]
S3 wdmirror;wdmirror;c:\windows\system32\DRIVERS\WDMirror.sys [2009-07-16 11792]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ   SSDPSRV upnphost SCardSvr TBS fdrespub AppIDSvc QWAVE wcncsvc SensrSvc Mcx2Svc
IgrsSvcs REG_MULTI_SZ   ReadyComm.DirectRouter PS_MDP
.
Contents of the 'Scheduled Tasks' folder
.
2013-11-15 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2013-11-13 21:58]
.
2013-11-15 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-12-19 06:53]
.
2013-11-15 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-12-19 06:53]
.
.
------- Supplementary Scan -------
.
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.0.1
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
SafeBoot-mcmscsvc
SafeBoot-MCODS
AddRemove-{C547F361-5750-4CD1-9FB6-BC93827CB6C1} - c:\program files\ParetoLogic\RegCure Pro\uninstall.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'Explorer.exe'(1092)
c:\windows\system32\IcnOvrly.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\atieclxx.exe
c:\windows\system32\WLANExt.exe
c:\windows\system32\conhost.exe
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Microsoft\BingBar\SeaPort.EXE
c:\program files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\program files\Microsoft SQL Server\90\Shared\sqlwriter.exe
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
c:\program files\Yahoo!\SoftwareUpdate\YahooAUService.exe
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\program files\Windows Media Player\wmpnetwk.exe
c:\windows\servicing\TrustedInstaller.exe
c:\windows\system32\taskhost.exe
c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe
c:\windows\system32\conhost.exe
c:\windows\system32\vssvc.exe
.
**************************************************************************
.
Completion time: 2013-11-15  13:48:29 - machine was rebooted
ComboFix-quarantined-files.txt  2013-11-15 21:48
.
Pre-Run: 916,295,680 bytes free
Post-Run: 6,280,044,544 bytes free
.
- - End Of File - - 7EC8D4A316921B4AC064A9D95DC02577
A36C5E4F47E84449FF07ED3517B43A31
 
 
 
As far as how its running. I just  tried downloading something and it is downloading fine. No errors that i know of. I still have the avenger.txt trojan/virus/malware. How do i make sure this ZEROACCESS and everything related to it is gone? I also noticed that during the Combofix, it rebooted my computer, and upon logging it said it was generating a report. I am not sure if that is normal or not.

Edited by Abester000, 15 November 2013 - 04:59 PM.


#8 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 15 November 2013 - 08:50 PM


Hello Abester000,

avenger.txt - it is not a Trojan but can be removed - it has something to do with Malwarebytes

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:


Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::

File::
c:\programdata\Microsoft\Windows\DRM\46B0.tmp
 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 Abester000

Abester000
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:10:18 PM

Posted 16 November 2013 - 09:56 AM

Here is the log for Combofix. I couldn't find anything about avenger.txt being related to malwarebytes on google. Could you provide me more detail as to how they are both related?

 

 

ComboFix 13-11-16.01 - Jennifer Asad 11/16/2013   6:38.2.2 - x86
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2812.1163 [GMT -8:00]
Running from: c:\users\Jennifer Asad\Desktop\ComboFix.exe
Command switches used :: c:\users\Jennifer Asad\Desktop\CFScript.txt
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
FILE ::
"c:\programdata\Microsoft\Windows\DRM\46B0.tmp"
.
.
(((((((((((((((((((((((((   Files Created from 2013-10-16 to 2013-11-16  )))))))))))))))))))))))))))))))
.
.
2013-11-16 14:45 . 2013-11-16 14:46 -------- d-----w- c:\users\Jennifer Asad\AppData\Local\temp
2013-11-16 14:45 . 2013-11-16 14:45 -------- d-----w- c:\windows\system32\config\systemprofile\AppData\Local\temp
2013-11-16 14:45 . 2013-11-16 14:45 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-11-16 14:45 . 2013-11-16 14:45 -------- d-----w- c:\users\Administrator\AppData\Local\temp
2013-11-15 21:47 . 2013-10-14 06:39 7796464 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{309FC19F-92F1-43CA-9311-66C622890296}\mpengine.dll
2013-11-15 18:50 . 2013-11-15 18:50 -------- d-----w- c:\windows\ERUNT
2013-11-15 18:40 . 2013-11-15 18:45 -------- d-----w- C:\AdwCleaner
2013-11-15 14:38 . 2013-11-15 14:38 -------- d-----w- c:\program files\WinDirStat
2013-11-14 20:22 . 2013-11-14 20:22 -------- d-----w- C:\FRST
2013-11-14 19:56 . 2013-11-14 19:56 103680 ----a-w- C:\fwtdrfoc.sys
2013-11-14 18:38 . 2013-11-14 18:38 -------- d-----w- c:\users\Jennifer Asad\AppData\Roaming\Malwarebytes
2013-11-14 18:38 . 2013-11-14 18:38 -------- d-----w- c:\programdata\Malwarebytes
2013-11-14 18:38 . 2013-11-14 18:38 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-11-14 18:38 . 2013-04-04 22:50 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-11-14 18:38 . 2013-11-14 18:38 -------- d-----w- c:\users\Jennifer Asad\AppData\Local\Programs
2013-11-14 04:54 . 2013-11-14 04:54 198144 ----a-w- c:\programdata\Microsoft\Windows\DRM\46B0.tmp
2013-11-13 21:58 . 2013-11-13 21:58 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-11-13 21:58 . 2013-11-13 21:58 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-11-08 04:26 . 2013-11-08 04:26 -------- d-----w- c:\program files\iPod
2013-11-08 04:26 . 2013-11-08 04:26 -------- d-----w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1
2013-11-08 04:26 . 2013-11-08 04:26 -------- d-----w- c:\program files\iTunes
2013-10-30 16:22 . 2013-10-30 16:22 -------- d-----w- c:\users\Jennifer Asad\AppData\Local\Apple Computer
2013-10-30 16:22 . 2013-10-30 16:45 -------- d-----w- c:\users\Jennifer Asad\AppData\Roaming\Apple Computer
2013-10-30 16:21 . 2012-08-21 20:01 26840 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2013-10-30 16:21 . 2013-10-30 16:21 -------- d-----w- c:\programdata\Apple Computer
2013-10-30 16:16 . 2013-10-30 16:16 -------- d-----w- c:\users\Jennifer Asad\AppData\Local\Apple
2013-10-30 16:16 . 2013-10-30 16:16 -------- d-----w- c:\program files\Apple Software Update
2013-10-30 16:16 . 2013-10-30 16:16 -------- d-----w- c:\program files\Bonjour
2013-10-30 16:15 . 2013-11-08 04:26 -------- d-----w- c:\program files\Common Files\Apple
2013-10-30 16:15 . 2013-10-30 16:16 -------- d-----w- c:\programdata\Apple
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-09-22 23:28 . 2013-10-10 05:42 1767936 ----a-w- c:\windows\system32\wininet.dll
2013-09-22 23:27 . 2013-10-10 05:42 2876928 ----a-w- c:\windows\system32\jscript9.dll
2013-09-22 23:27 . 2013-10-10 05:42 61440 ----a-w- c:\windows\system32\iesetup.dll
2013-09-22 23:27 . 2013-10-10 05:42 109056 ----a-w- c:\windows\system32\iesysprep.dll
2013-09-21 03:30 . 2013-10-10 05:42 2706432 ----a-w- c:\windows\system32\mshtml.tlb
2013-09-21 02:39 . 2013-10-10 05:42 71680 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe
2013-09-14 00:48 . 2013-10-10 04:58 338944 ----a-w- c:\windows\system32\drivers\afd.sys
2013-09-08 02:07 . 2013-10-10 04:58 1294272 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-09-08 02:03 . 2013-10-10 04:58 231424 ----a-w- c:\windows\system32\mswsock.dll
2013-09-03 21:35 . 2010-07-01 17:19 238872 ------w- c:\windows\system32\MpSigStub.exe
2013-08-29 01:51 . 2013-10-10 04:57 3969472 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-08-29 01:51 . 2013-10-10 04:57 3914176 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-08-29 01:50 . 2013-10-10 04:57 1289096 ----a-w- c:\windows\system32\ntdll.dll
2013-08-29 01:50 . 2013-10-10 04:57 619520 ----a-w- c:\windows\system32\tdh.dll
2013-08-29 01:48 . 2013-10-10 04:57 640512 ----a-w- c:\windows\system32\advapi32.dll
2013-08-28 01:04 . 2013-10-10 04:57 2348544 ----a-w- c:\windows\system32\win32k.sys
2013-08-28 00:57 . 2013-10-10 04:57 434688 ----a-w- c:\windows\system32\scavengeui.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\VeriFace Enc]
@="{771C7324-DA80-49D3-8017-753B0AF60951}"
[HKEY_CLASSES_ROOT\CLSID\{771C7324-DA80-49D3-8017-753B0AF60951}]
2010-04-13 15:30 1410400 ----a-w- c:\windows\System32\IcnOvrly.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Messenger (Yahoo!)"="c:\progra~1\Yahoo!\Messenger\YahooMessenger.exe" [2010-06-01 5252408]
"RESTART_STICKY_NOTES"="c:\windows\System32\StikyNot.exe" [2009-07-14 354304]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"YouCam Mirror Tray icon"="c:\program files\Lenovo\YouCam\YouCamTray.exe" [2009-12-22 167008]
"VeriFaceManager"="c:\program files\Lenovo\VeriFace\PManage.exe" [2010-04-13 3122528]
"UpdateP2GShortCut"="c:\program files\Lenovo\Power2Go\MUITransfer\MUIStartMenu.exe" [2008-12-03 218408]
"UCam_Menu"="c:\program files\Lenovo\YouCam\MUITransfer\MUIStartMenu.exe" [2009-05-19 222504]
"StartCCC"="c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2009-11-24 98304]
"SmartAudio"="c:\program files\CONEXANT\SAII\SAIICpl.exe" [2009-11-18 307768]
"IdeaNotesUser"="c:\program files\DDNI\Lenovo Idea Notes\DDNIMSGUser.exe" [2009-08-24 221872]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-27 30040]
"EnergyUtility"="c:\program files\Lenovo\Energy Management\utility.exe" [2009-12-17 4114368]
"Energy Management"="c:\program files\Lenovo\Energy Management\Energy Management.exe" [2009-12-17 6223808]
"cAudioFilterAgent"="c:\program files\Conexant\cAudioFilterAgent\cAudioFilterAgent.exe" [2009-11-28 487992]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-12-03 35184]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-05-14 248552]
"Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2010-05-10 439568]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-09-14 59720]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2013-11-02 152392]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"WLStart"="c:\program files\Windows Live\Installer\wlstart.exe" [2009-07-26 768336]
"SPReview"="c:\windows\System32\SPReview\SPReview.exe" [2013-07-01 280576]
.
c:\users\Jennifer Asad\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE /tsr [2009-2-26 97680]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
ID Vault.lnk - c:\program files\ID Vault\IDVault.exe [2009-9-16 2299136]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
R3 BBSvc;Bing Bar Update Service;c:\program files\Microsoft\BingBar\BBSvc.EXE [2011-03-01 183560]
R3 Bridge0;Bridge0;c:\windows\system32\drivers\WDBridge.sys [2009-07-28 63240]
R3 IGRS;IGRS;c:\program files\Lenovo\ReadyComm\common\IGRS.exe [2009-07-15 38152]
R3 k57nd60x;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\DRIVERS\k57nd60x.sys [2009-07-13 229888]
R3 Lenovo ReadyComm AppSvc;Lenovo ReadyComm AppSvc;c:\program files\Lenovo\ReadyComm\AppSvc.exe [2009-08-14 509192]
R3 Lenovo ReadyComm ConnSvc;Lenovo ReadyComm ConnSvc;c:\program files\Lenovo\ReadyComm\ConnSvc.exe [2009-11-17 575304]
R3 netw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\DRIVERS\netw5v32.sys [2009-07-13 4231168]
R3 PS_MDP;ReadyComm Presentation Space Helper Service;c:\windows\System32\IgrsSvcs.exe [2009-07-14 20992]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2009-09-22 174592]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 52224]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2010-07-02 1343400]
R3 wsvd;wsvd;c:\windows\system32\DRIVERS\wsvd.sys [2009-07-21 81704]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2009-11-25 172032]
S2 DDNIMSGService;DDNIMSGService;c:\program files\DDNI\Lenovo Idea Notes\DDNIMSGService.exe [2010-01-21 172720]
S2 DDNIService;DDNIService;c:\program files\DDNI\DIBS\DDNIService.exe [2010-03-04 160432]
S2 MBAMScheduler;MBAMScheduler;c:\program files\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-04-04 418376]
S2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [2013-04-04 701512]
S2 ReadyComm.DirectRouter;ReadyComm.DirectRouter;c:\windows\System32\IgrsSvcs.exe [2009-07-14 20992]
S3 ACPIVPC;Lenovo Virtual Power Controller Driver;c:\windows\system32\DRIVERS\AcpiVpc.sys [2009-09-03 21256]
S3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;c:\windows\system32\DRIVERS\L1C62x86.sys [2009-11-13 58368]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-04-04 22856]
S3 usbfilter;AMD USB Filter Driver;c:\windows\system32\DRIVERS\usbfilter.sys [2009-10-19 31288]
S3 usbsmi;Lenovo EasyCamera;c:\windows\system32\DRIVERS\SMIksdrv.sys [2009-10-16 171776]
S3 wdmirror;wdmirror;c:\windows\system32\DRIVERS\WDMirror.sys [2009-07-16 11792]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - ASWMBR
*NewlyCreated* - WS2IFSL
*Deregistered* - aswMBR
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ   SSDPSRV upnphost SCardSvr TBS fdrespub AppIDSvc QWAVE wcncsvc SensrSvc Mcx2Svc
IgrsSvcs REG_MULTI_SZ   ReadyComm.DirectRouter PS_MDP
.
Contents of the 'Scheduled Tasks' folder
.
2013-11-16 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2013-11-13 21:58]
.
2013-11-16 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-12-19 06:53]
.
2013-11-16 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-12-19 06:53]
.
.
------- Supplementary Scan -------
.
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.0.1
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-11-16  06:47:16
ComboFix-quarantined-files.txt  2013-11-16 14:47
ComboFix2.txt  2013-11-15 21:48
.
Pre-Run: 5,112,508,416 bytes free
Post-Run: 6,565,711,872 bytes free
.
- - End Of File - - C8EBB35AFD3DC56B2492C1E4DC38456A
A36C5E4F47E84449FF07ED3517B43A31


#10 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
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  • Local time:01:18 AM

Posted 16 November 2013 - 11:51 AM



Hello

https://www.google.com.pr/search?q=avenger.txt+malwarebytes&ie=utf-8&oe=utf-8&rls=org.mozilla:en-US:official&client=firefox-a&gws_rd=cr&ei=1aCHUobQIJfe4AO9lYGYBQ



These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
  • Programs to remove

    • Adobe Reader 9.0.1
      Java™ 6 Update 21


  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.



Update Adobe reader
  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
    • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Install Java:

Please go here to install Java
  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close
Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :


I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
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#11 Abester000

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Posted 16 November 2013 - 12:32 PM

Here are both logs as requested.

 

MBAM Log

 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300

www.malwarebytes.org
 
Database version: v2013.11.14.10
 
Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 10.0.9200.16721
Jennifer Asad :: JENNIFERASAD-PC [administrator]
 
Protection: Enabled
 
11/16/2013 9:19:37 AM
mbam-log-2013-11-16 (09-19-37).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 222593
Time elapsed: 6 minute(s), 30 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 
 
 
Hijackthis Log

 
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:29:09 AM, on 11/16/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16720)
Boot mode: Normal
 
Running processes:
C:\windows\system32\taskhost.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\windows\system32\Dwm.exe
C:\windows\system32\wuauclt.exe
C:\windows\explorer.exe
C:\windows\notepad.exe
C:\windows\system32\SearchFilterHost.exe
C:\Users\Jennifer Asad\Desktop\HijackThis.exe
 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O2 - BHO: GuardId.MSIEBrowser.BHO - {5b0a01d2-b8a0-4e56-9e6b-cba0ef4b4eb5} - mscoree.dll (file missing)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O4 - HKLM\..\Run: [YouCam Mirror Tray icon] "C:\Program Files\Lenovo\YouCam\YouCamTray.exe" /s
O4 - HKLM\..\Run: [VeriFaceManager] C:\Program Files\Lenovo\VeriFace\PManage.exe
O4 - HKLM\..\Run: [UpdateP2GShortCut] "C:\Program Files\Lenovo\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files\Lenovo\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\5.0"
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\Lenovo\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\Lenovo\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\3.0"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [SmartAudio] C:\Program Files\CONEXANT\SAII\SAIICpl.exe /t
O4 - HKLM\..\Run: [IdeaNotesUser] C:\Program Files\DDNI\Lenovo Idea Notes\DDNIMSGUser.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [EnergyUtility] C:\Program Files\Lenovo\Energy Management\utility.exe
O4 - HKLM\..\Run: [Energy Management] C:\Program Files\Lenovo\Energy Management\Energy Management.exe
O4 - HKLM\..\Run: [cAudioFilterAgent] C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent.exe
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [WLStart] "C:\Program Files\Windows Live\Installer\wlstart.exe" /nosearch /nohomepage (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [SPReview] "C:\windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [WLStart] "C:\Program Files\Windows Live\Installer\wlstart.exe" /nosearch /nohomepage (User 'Default user')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: ID Vault.lnk = C:\Program Files\ID Vault\IDVault.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: AMD External Events Utility - AMD - C:\windows\system32\atiesrxx.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DDNIMSGService - Digital Delivery Networks, Inc. - C:\Program Files\DDNI\Lenovo Idea Notes\DDNIMSGService.exe
O23 - Service: DDNIService - Digital Delivery Networks, Inc. - C:\Program Files\DDNI\DIBS\DDNIService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: IGRS - Lenovo Group Limited - C:\Program Files\Lenovo\ReadyComm\common\IGRS.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lenovo ReadyComm AppSvc - Lenovo Group Limited - C:\Program Files\Lenovo\ReadyComm\AppSvc.exe
O23 - Service: Lenovo ReadyComm ConnSvc - Lenovo Group Limited - C:\Program Files\Lenovo\ReadyComm\ConnSvc.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
 
--
End of file - 8319 bytes
 


#12 gringo_pr

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Posted 16 November 2013 - 07:04 PM


Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [UpdateP2GShortCut] "C:\Program Files\Lenovo\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files\Lenovo\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\5.0"
      O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
      O4 - HKLM\..\Run: [SmartAudio] C:\Program Files\CONEXANT\SAII\SAIICpl.exe /t
      O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
      O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
      O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\Messenger\YahooMessenger.exe" -quiet
      O4 - HKCU\..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
      O4 - HKUS\S-1-5-18\..\RunOnce: [WLStart] "C:\Program Files\Windows Live\Installer\wlstart.exe" /nosearch /nohomepage (User 'SYSTEM')
      O4 - HKUS\S-1-5-18\..\RunOnce: [SPReview] "C:\windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601 (User 'SYSTEM')
      O4 - HKUS\.DEFAULT\..\RunOnce: [WLStart] "C:\Program Files\Windows Live\Installer\wlstart.exe" /nosearch /nohomepage (User 'Default user')
      O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE


  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.
    • NOTE**You can research each of those lines >here< and see if you want to keep them or not
      just copy the name between the brackets and paste into the search space
      O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



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#13 Abester000

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Posted 16 November 2013 - 09:44 PM

Here are the results for ESET.
 
C:\FRST\Quarantine\Desktop.ini Win32/Sirefef.EZ trojan
C:\FRST\Quarantine\hiioo.exe Win32/Agent.PQF trojan
C:\FRST\Quarantine\Java_Update_103449b5.exe Win32/Injector.AQZR trojan
C:\ProgramData\Microsoft\Windows\DRM\46B0.tmp a variant of Win32/Kryptik.BOWH trojan
C:\Users\All Users\Microsoft\Windows\DRM\46B0.tmp a variant of Win32/Kryptik.BOWH trojan
 
 
 

 



#14 gringo_pr

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Posted 18 November 2013 - 12:15 PM


Hello Abester000

There are some minor things in your online scan that should be removed.


delete files
  • Copy all text in the code box (below)...to Notepad.
    @echo off
    rd /s /q "C:\ProgramData\Microsoft\Windows\DRM\"
    rd /s /q "C:\Users\All Users\Microsoft\Windows\DRM\"
    del %0
  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: batfileicon.gif<--XPvista_bat_icon.png<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.
The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.




Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


:Why we need to remove some of our tools:
  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.
  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.
    Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:
  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png
:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.



:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.
  • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

    CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

    Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.
  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)


    Note** If you decide to install MSE you will need to uninstall your present Antivirus
:Security awareness:


It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java


The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internetHere is some more reading for you from some of my collegesquoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 Abester000

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Posted 18 November 2013 - 12:37 PM

While running the delfile.bat file in prompt it is saying cannot be deleted because the file is being in use. 

 

Also... you might have forgotten the steps for this. 

"The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups." Also the Avenger.txt file. How do i remove this and prevent this from showing up at again?






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