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Wireless Issue


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3 replies to this topic

#1 panthersfan25

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Posted 14 November 2013 - 09:16 AM

Hello All,

 

I recently had a new router put in (cable company put it in it is a new modem/router all in one) and the wireless was setup by the company, my laptop connects to it, and it shows full strength and Internet Access, but when I try to open a web browser it shows not connected.  If I plug it in, it immediately works and there is no issue, I can ping sites and everything, then I unplug the Ethernet cable and it stops working again, I try pinging websites nothing, if I ping the dns server it is connected to it will reply.

 

I have checked with the cable company and they have verified that everything is working, I also have a kindle and it can connect wirelessly with no issues and access the browser.

 

Any thoughts as to what is causing this?  It is just weird that everything shows it should be working but it isn't.  Then as soon as I plug the cable in it works without changing anything at all.

 

It is a Windows 7 Home laptop with Panda Security on it.

 

Thanks!!



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#2 Beel

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Posted 14 November 2013 - 09:49 AM

Underneath the router/modem you will find a wep key number listed which is needed when setting up a wifi. Have you entered that when trying access via wifi?



#3 JohnnyJammer

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Posted 14 November 2013 - 11:41 PM

Sounds like DHCP problem with the gateway not being pushed through WiFi. Set the IP address amnually and manually add the DNS and gateway, see if that works mate.



#4 panthersfan25

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Posted 18 November 2013 - 07:20 AM

Thanks Guys!!

 

I am not sure what fixed it, I went back in to double check the key and also to add the information manually and before I did everything was working, so I am not sure if the ISP just reset everything on their end or what, but it is working now thanks!!






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