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Acer Windows 7 Printing Problem


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#1 dcstim

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Posted 14 November 2013 - 09:11 AM

Hi,

 

I have an Acer laptop running Windows 7.  I have just bought a new Epson wireless printer and after following all of the setup instructions the printer cannot print anything.  If I send a a simple text file from notepad it works, but if I try to use Word nothing happens and no document appears in the print queue.  The printer is by the router so there is no signal issue.  If i try and print a web page I get a script error.  

 

I took the first printer back, but the second ( a different model) is no better.

 

I have looked on the internet, but cannot find anything.

 

Can anyone help?

 

many thanks

 



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#2 Roodo

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Posted 14 November 2013 - 09:31 AM

Try this:

http://office.microsoft.com/en-us/word-help/find-a-printer-HP003077100.aspx



#3 dcstim

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Posted 14 November 2013 - 09:50 AM

Thanks for that, but that isn't the problem,

 

The printer is visible in "Devices & Printers".  It even shows up as the default printer when selecting the print option from Word, however when you select the print option nothing happens, the document doesn't even show in the print queue!  If I send something from Notepad it will print - very confusing!



#4 Roodo

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Posted 14 November 2013 - 10:12 AM

Gotta be a setting problem give this a go

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-printer-problems






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