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Everything was working fine until this morning - now safe mode is only option.


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#1 BlueLizardJello

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Posted 13 November 2013 - 10:42 PM

Good evening,

 

My gaming PC was working fine until this morning. I booted my PC and it failed to boot properly. I tried again and it posted and booted without issue so I thought nothing of it. I tried to play Dark Souls this afternoon and it wouldn't load. Knowing that this game relies on Games for Windows Live and that GFWL is often the cause of many problems, I tried to uninstall and reinstall. Ever since then, my PC has been unable to boot normally.

I can boot into safe mode just fine and I have scanned using Malware Bytes. It found 1 seemingly benign object which was removed, but the issue continues to happen.

On a couple of different occasions, I was able to boot using the "last known working configuration," but even this seems to be failing now.

I noticed that Windows installed a Windows Defender update this morning, about an hour before I tried to boot the PC. This is the only change that I know of. 

I have tried repeatedly to use the Startup Repair, but it says the issue cannot be resolved and it asks me to restore the system back to a working point. But it appears I don't have any restore points (even though I thought Windows automatically created these periodically). When I view the log of the Startup Repair, it says that it is looking through the Windows directory in the D:// or F:// drives - but my Windows is installed on C://

Any help would be greatly appreciated. I can post whatever else you need, be it specs, test results, etc.



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#2 dc3

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Posted 14 November 2013 - 09:19 AM

Try performing a Clean Boot to see if this is a Service or a Startup item.

 

***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
(1)  Click on the Start orb startorb_zps06e1f985.png, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
msconfig2_zps2e854ee3.png
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
Cleanboot_zps3b042516.png
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Restart.
 
Caution:  By disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
cleanboot16_zps67072642.png
 
If the problem does not reoccur after the reboot continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmesIf the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found, run the System Configuration Utility, then click on the check box to clear the item.
 
To open the System Configuration Utility:
 
(1) Click on the Start orb startorb_zps06e1f985.png.
 
(2)  Click on Control Panel
 
(3)  Click on Administrative Tools.  
 
(4)  Double click on System Configuration.
 
If the Service or Startup item is identified please include it in your next post. 
 
When you are finished, click on the General tab in System Configuration, then click on Normal Startup, click on OK, then restart your computer.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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