Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Please help


  • Please log in to reply
11 replies to this topic

#1 Jorgeaj55

Jorgeaj55

  • Members
  • 6 posts
  • OFFLINE
  •  

Posted 13 November 2013 - 10:18 PM

Sorry this is on the wrong section but since its network problem I am guessing it goes here so here is my problem So my power went out for a few seconds las week when it came back i turn on my pc and i could not connect to the internet i checked my drivers and i had no network adapter i try re installing and keep getting the same message "the realtek controller was not found if deep sleep mode is enabled please plug the cable" I try looking up solutions for it here is what I have tried

Going to bios and setting the defaults
Taking out the ram
Taking my whole computer apart and putting it together
Installing the drivers from the website and disc that came my motherboard
Connecting the Ethernet straight to the computer nothing

I don't think it's the NIC card because when I connect the Ethernet cable to the pc it lights up green so I don't know what to do can anyone help

I am running windows 7
Can someone help

BC AdBot (Login to Remove)

 


#2 CaveDweller2

CaveDweller2

  • Members
  • 2,629 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:42 AM

Posted 13 November 2013 - 10:53 PM

 i checked my drivers and i had no network adapter --- I assume this was in device manager? If not what does it show in device manager?

 

I also assume this is on-board, what is the make and model of your motherboard? 

 

Connecting the Ethernet straight to the computer nothing   --- means bypassing the router and connecting directly from the modem?

 

With the cable plugged in, click Start, type CMD and hit Enter, in the box that pops up type "ping 127.0.0.1" without the quotes and hit enter - does that work?


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#3 JohnnyJammer

JohnnyJammer

  • Members
  • 1,117 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:QLD Australia
  • Local time:04:42 PM

Posted 14 November 2013 - 12:41 AM

Execute the following command in Commandprompt.

wmic nicconfig get /all /format:list

 

paste the results in here mate.



#4 Jorgeaj55

Jorgeaj55
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  

Posted 14 November 2013 - 02:53 PM

Cave dweller

Yes this was on device manager if I select show hidden it will show network adapter with a bunch of wan mini port

My motherboard it's a m5a99x evo r2.0

Yes I connected straight from the modem to my pc and it when I typed that in its says

Pining 127.0.0.1 with 32 bytes o data
Reply from 127.0.0.1: bytes=32 time<1ms TTL = 120
It repeats that 3 more times
Ping statistics for 127.0.0.1:
Packets: sends=4, received=4, lost 0 ( 0% loss).
Approximate round trip times in millisecond:
Minimum=0ms, Maximum 0ms, average= 0ms

Jhonny jammer it says allot and I am typing this through my phone lol

#5 JohnnyJammer

JohnnyJammer

  • Members
  • 1,117 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:QLD Australia
  • Local time:04:42 PM

Posted 14 November 2013 - 08:06 PM

if you are getting the green light then the card/onboard NIC should be working. Did you try a system restore, also executing the command as Administrator in Dos prompt

powercfg -h off

 

Reboot the system, see if that brings the interface up. You might have seen on the "Power management" dialog box of the NIC in devmgmt.msc/properties that the device can be turned off by Windows. I am thinking its somethign that is related to that, its been turned off and now it cannot be seen again.



#6 Jorgeaj55

Jorgeaj55
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  

Posted 14 November 2013 - 09:57 PM

I did system restore nothing happen I also typed that command and reboot and same result nothing happen

#7 CaveDweller2

CaveDweller2

  • Members
  • 2,629 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:42 AM

Posted 14 November 2013 - 10:59 PM

So everything I read on the net says: kill the power for 10 mins, as in turn off the power supply and unplug it. But if you actually took your PC apart and put it back together I'm figuring the power was turned off for longer than 10 mins.

 

Have a look in the BIOS for the on-board NIC and see if there is something there about power management. I know you set it to defaults but maybe deep sleep is default.

 

After looking into this I went into power management of my realtek and unchecked allowing the PC to turn mine off to save power lol. 


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#8 JohnnyJammer

JohnnyJammer

  • Members
  • 1,117 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:QLD Australia
  • Local time:04:42 PM

Posted 14 November 2013 - 11:38 PM

Yeh you can only see the Power Management if you can see the NIC.
I think pulling the bios battery out for 10 minutes and pull the powercord out as well. If that fails then i have a feeling that while you had a power surge (Sometimes called brown power here in OZ) it has while possible effected the chipset. Onyl thign now mate is to get a Network card for PCIe or USB WiFi key.



#9 coxchris

coxchris

  • Members
  • 1,151 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Atwater
  • Local time:11:42 PM

Posted 14 November 2013 - 11:52 PM

download this from a working machine 

 

http://www.bleepingcomputer.com/download/minitoolbox/

 

Open the exe file and check mark and hit go 

 

Flush DNS

List Ip Configurations

List Last 10 Event View Errors

 

and copy and paste that log into this thread.

 

If it were a Power surge and you had a motherboard integrated Nic the motherboard would all failed 

 

On the back of the machine  do you see the Green and Amber (binking) LED on the NIC 


Edited by coxchris, 14 November 2013 - 11:57 PM.

AA in Computer Networking Technology

BS in Information Technology 

Comptia A+, Project+, L+

Renewable:  N+,S+

CIW Web Design Specialist, JavaScript Specialist,  Database Design Specialist 

LPIC-1, SUSE 


#10 Jorgeaj55

Jorgeaj55
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  

Posted 21 November 2013 - 12:54 PM

ok i havent had time to check back on this forum in a while but right now i dont have a 2nd computer to download the program but here is a screen shot of my desktop maybey this can help desktop.jpg


Edited by Jorgeaj55, 21 November 2013 - 12:54 PM.


#11 JohnnyJammer

JohnnyJammer

  • Members
  • 1,117 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:QLD Australia
  • Local time:04:42 PM

Posted 21 November 2013 - 03:59 PM

Well you have the protocols there but not the adaptor, ive seen nics work after power outage but then spew out broadcast floods which renders them unuseable as they flood with broadcast storms. I think buying a New netword card would be the go mate, there cheap as chips these days. If you type ncpa.cpl in run what does it show if anything?

#12 coxchris

coxchris

  • Members
  • 1,151 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Atwater
  • Local time:11:42 PM

Posted 22 November 2013 - 07:56 PM

Try these steps http://adeelejaz.com/blog/realteks-network-controller-deep-sleep-mode-issue/

 

Also you can try to bootup in Safe Mode with Networking and "try to wake it up"

 

or go to command prompt

 

ping google.com -n 10

 

After 10 echo request it should give you a completed command  


AA in Computer Networking Technology

BS in Information Technology 

Comptia A+, Project+, L+

Renewable:  N+,S+

CIW Web Design Specialist, JavaScript Specialist,  Database Design Specialist 

LPIC-1, SUSE 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users