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Windows 8.1, Chrome, IE crash or hang when system is idle


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#1 Omar Yehia

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Posted 13 November 2013 - 10:17 AM

Hi,

Lately i upgraded to Windows 8.1 and many times i notice that Chrome or IE will crash when system is idle, sometimes it slows down then crash. This occurs mostly when i am on facebook. I also noticed my memory is always at 50% when using facebook, how do i solve this problem?

Regards,



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#2 dc3

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Posted 13 November 2013 - 12:30 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Omar Yehia

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Posted 13 November 2013 - 01:38 PM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by R0M (administrator) on 13-11-2013 at 13:37:55
Running from "C:\Users\R0M\Desktop"
Microsoft Windows 8.1 Pro  (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/13/2013 10:36:51 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.3.9600.16408, time stamp: 0x523d2321
Faulting module name: Windows.UI.Xaml.dll, version: 6.3.9600.16408, time stamp: 0x523d44f3
Exception code: 0xc000027b
Fault offset: 0x0066ad96
Faulting process id: 0x2d0
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
Faulting package full name: Explorer.EXE4
Faulting package-relative application ID: Explorer.EXE5
 
Error: (11/13/2013 04:19:50 AM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume (C:) was not optimized because an error was encountered: The parameter is incorrect. (0x80070057)
 
Error: (11/13/2013 04:18:06 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (11/12/2013 00:26:16 PM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume (C:) was not optimized because an error was encountered: The parameter is incorrect. (0x80070057)
 
Error: (11/12/2013 04:21:07 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (11/12/2013 04:20:56 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (11/11/2013 04:32:34 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (11/10/2013 08:20:16 PM) (Source: Microsoft-Windows-LocationProvider) (User: NT AUTHORITY)
Description: There was an error with the Windows Location Provider database
 
Error: (11/10/2013 05:00:26 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (11/10/2013 04:59:54 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
 
System errors:
=============
Error: (11/13/2013 10:00:00 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/12/2013 10:00:00 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/11/2013 10:00:02 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/10/2013 10:00:03 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/09/2013 10:00:00 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/08/2013 00:19:09 PM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.
 
Error: (11/08/2013 00:19:07 PM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk7\DR7.
 
Error: (11/08/2013 11:50:21 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk5\DR5.
 
Error: (11/08/2013 11:50:21 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk4\DR4.
 
Error: (11/08/2013 11:50:21 AM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk3\DR3.
 
 
Microsoft Office Sessions:
=========================
Error: (11/13/2013 10:36:51 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.3.9600.16408523d2321Windows.UI.Xaml.dll6.3.9600.16408523d44f3c000027b0066ad962d001ced73962d60154C:\WINDOWS\Explorer.EXEC:\Windows\System32\Windows.UI.Xaml.dll6a216494-4c79-11e3-afa6-0021703a930f
 
Error: (11/13/2013 04:19:50 AM) (Source: Microsoft-Windows-Defrag)(User: )
Description: (C:)The parameter is incorrect. (0x80070057)
 
Error: (11/13/2013 04:18:06 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"c:\program files\HP\digital imaging\{8c925017-72a8-4c4a-af21-84901e26638f}\setup\devinstanceeraser40.exe
 
Error: (11/12/2013 00:26:16 PM) (Source: Microsoft-Windows-Defrag)(User: )
Description: (C:)The parameter is incorrect. (0x80070057)
 
Error: (11/12/2013 04:21:07 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"c:\program files\HP\digital imaging\{8c925017-72a8-4c4a-af21-84901e26638f}\setup\devinstanceeraser40.exe
 
Error: (11/12/2013 04:20:56 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"c:\program files\HP\digital imaging\{8c925017-72a8-4c4a-af21-84901e26638f}\setup\devinstanceeraser40.exe
 
Error: (11/11/2013 04:32:34 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"c:\program files\HP\digital imaging\{8c925017-72a8-4c4a-af21-84901e26638f}\setup\devinstanceeraser40.exe
 
Error: (11/10/2013 08:20:16 PM) (Source: Microsoft-Windows-LocationProvider)(User: NT AUTHORITY)
Description: -2147024883
 
Error: (11/10/2013 05:00:26 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"c:\program files\HP\digital imaging\{8c925017-72a8-4c4a-af21-84901e26638f}\setup\devinstanceeraser40.exe
 
Error: (11/10/2013 04:59:54 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"c:\program files\HP\digital imaging\{8c925017-72a8-4c4a-af21-84901e26638f}\setup\devinstanceeraser40.exe
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-10-19 04:29:01.834
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2013-10-19 04:29:01.773
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2013-10-19 04:29:01.684
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2013-10-19 04:28:43.514
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2013-10-19 04:28:43.478
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2013-10-19 04:28:43.428
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2013-10-19 04:28:43.397
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2013-10-19 04:28:43.339
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2013-10-19 04:28:43.284
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2013-10-19 04:28:43.220
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
32 Bit HP CIO Components Installer (Version: 7.1.8)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 140.0.298.000)
Copy (Version: 140.0.298.000)
D3DX10 (Version: 15.4.2368.0902)
dBpoweramp DSP Effects (Version: Release 3)
dBpoweramp Music Converter (Version: Release 13)
Destinations (Version: 140.0.253.000)
DeviceDiscovery (Version: 140.0.298.000)
DJ_AIO_03_F4200_Software_Min (Version: 140.0.425.000)
DocProc (Version: 140.0.185.000)
Elevated Installer (Version: 2.3.14.0)
F4200 (Version: 140.0.425.000)
Garmin Express (Version: 2.3.14.0)
Garmin Express Tray (Version: 2.3.14.0)
GOM Player (Version: 2.2.53.5169)
Google Chrome (Version: 30.0.1599.101)
Google Update Helper (Version: 1.3.21.165)
GPBaseService2 (Version: 140.0.297.000)
haneWIN NFS Server 1.2.12
HP Customer Participation Program 14.0 (Version: 14.0)
HP Deskjet F4200 All-In-One Driver Software 14.0 Rel. 6 (Version: 14.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.005.000.002)
HPPhotoGadget (Version: 140.0.524.000)
HPProductAssistant (Version: 140.0.298.000)
HPSSupply (Version: 140.0.297.000)
Image Resizer for Windows (Version: 3.0.4802.35565)
iTunes (Version: 11.1.3.8)
MarketResearch (Version: 140.0.212.000)
Memorex exPressit Label Design Studio
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
MixMeister Pro 6 (Version: 6.1.6.0)
Movie Maker (Version: 16.4.3508.0205)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
OCR Software by I.R.I.S. 14.0 (Version: 14.0)
Photo Gallery (Version: 16.4.3508.0205)
PhotoFiltre 7
QuickPar 0.9 (Version: 0.9)
Roxio Creator Audio (Version: 3.7.0)
Roxio Creator Copy (Version: 3.7.0)
Roxio Creator Data (Version: 3.7.0)
Roxio Creator DE (Version: 10.1)
Roxio Creator DE (Version: 3.7.0)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio Update Manager (Version: 6.0.0)
Scan (Version: 140.0.253.000)
Shop for HP Supplies (Version: 14.0)
SolutionCenter (Version: 140.0.299.000)
Status (Version: 140.0.342.000)
Toolbox (Version: 140.0.596.000)
TrayApp (Version: 140.0.297.000)
waterMark V2
WebReg (Version: 140.0.297.017)
Winamp (Version: 5.65 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
WinRAR 5.00 (32-bit) (Version: 5.00.0)
YTD Video Downloader 4.5.1 (Version: 4.5.1)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 67%
Total physical RAM: 3071.18 MB
Available physical RAM: 992.5 MB
Total Pagefile: 6790.36 MB
Available Pagefile: 3562.4 MB
Total Virtual: 2047.88 MB
Available Virtual: 1927.43 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:901.4 GB) (Free:416.89 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:30 GB) (Free:25.03 GB) NTFS
4 Drive f: (New Volume) (Fixed) (Total:465.76 GB) (Free:449.58 GB) NTFS
7 Drive j: (New Volume) (Fixed) (Total:931.51 GB) (Free:698.42 GB) NTFS
9 Drive l: (Elements) (Fixed) (Total:1863.01 GB) (Free:0.94 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ROMSTER2
 
Administrator            Guest                    R0M                      
R0M_2                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#4 dc3

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Posted 13 November 2013 - 02:33 PM

Go to Search and type in command prompt, right click on it and run as administrator.

 

In the command prompt type sfc /scannow and press Enter.

 

Restart the computer after the scan is finished and see if you can access the File Explorer from Search.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Omar Yehia

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Posted 13 November 2013 - 03:05 PM

Yes i can, what now...



#6 dc3

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Posted 13 November 2013 - 03:15 PM

Is the computer still crashing?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Omar Yehia

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Posted 14 November 2013 - 11:09 AM

The computer never crashes it is Chrome, right now facebook page is frozen, but other tabs work fine, my memory went up to 66%. Facebook is up now but very very slow...



#8 dc3

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Posted 14 November 2013 - 11:45 AM

Does Chrome freeze on any other websites?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Omar Yehia

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Posted 14 November 2013 - 12:00 PM

I don't think so, also IE has the same problem  but it crashes so i stopped using it on facebook and replaced it with the application Facebook for Windows 8.1 but that app has limited functionality...



#10 Omar Yehia

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Posted 14 November 2013 - 12:25 PM

Something interesting is happening if i switch to another tab, it will look frozen and it about 5 seconds it will work which is very annoying... And also i am getting sluggish behaviour when i am surfing, looks like something is running in the background...


Edited by Omar Yehia, 14 November 2013 - 05:46 PM.


#11 Omar Yehia

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Posted 15 November 2013 - 07:20 PM

Chrome just crashed now on facebook, it took longer then before... i got the Aw snap message...



#12 dc3

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Posted 16 November 2013 - 09:55 AM

By crash do you mean the page froze?

 

In post #10, please explain what tab you are referring to.

 

Aw snap is an error message used by Chrome to tell you that the website you were trying to reach had a problem loading.  This could be because of an unusual amount of traffic at the site, or it could be that Chrome has a conflict with either your antivirus or firewall.  There are some things which you can try, you can peruse these at this website. But since you are also experiencing the same thing in IE I suspect that you have something else going on.

 

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished you will have a log similar to the one below, copy and then paste your log in your next post.
 
securitylog_zps5e004078.png
 
 
 
 
 

Please download Malwarebytes Anti-Malware.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  When the installation has finished, make sure you leave both of these checked:
 
    Update Malwarebytes' Anti-Malware
 
    Launch Malwarebytes' Anti-Malware
 
Then click on Finish.
 
3)  MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. 
 
4)  Click on perform Quick Scan, then click on the Scan button.
 
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
 
5)  The scan will now begin, this may take some time to complete so please be patient.
 
6)  When the scan is finished click on Show Results to display all objects found.
 
7)  Click OK to close the message box and continue with the removal process.
 
8)  Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
 
Make sure that every item shown in the results has a check mark in the box next to it, then click on Remove Selected.
 
9)  When removal is completed, a log will open in Notepad.
 
This log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of the log in your next post, then exit MBAM.
 
Important:  If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
 
Please copy the Malwarebytes log and paste it in your next post.
 
To locate this file right click on the Start orb and choose Open Windows Explorer, then click on C: drive.
 
When the C: drive opens click on the following:  ProgramData, Malwarebytes, Malwarebytes' Anti-Malware, Logs.  
 
If there is more than one log, choose the log with the date that you ran scan that I requested.

Edited by dc3, 16 November 2013 - 10:00 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 Omar Yehia

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Posted 16 November 2013 - 11:01 AM

 Results of screen317's Security Check version 0.99.77  
   x86 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Adobe Reader XI  
 Google Chrome 30.0.1599.101  
 Google Chrome 31.0.1650.57  
````````Process Check: objlist.exe by Laurent````````  
 Windows Defender MSMpEng.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C::  
````````````````````End of Log`````````````````````` 


#14 Omar Yehia

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Posted 16 November 2013 - 06:24 PM

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.11.16.03
 
Windows 8 x86 NTFS
Internet Explorer 11.0.9600.16438
R0M :: ROMSTER2 [administrator]
 
16-Nov-13 11:02:47 AM
mbam-log-2013-11-16 (11-02-47).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 228743
Time elapsed: 10 minute(s), 25 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 1
HKCR\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3} (PUP.Optional.BrowseFox.A) -> Quarantined and deleted successfully.
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 2
C:\Users\R0M\AppData\Local\Slick Savings (PUP.Optional.Spigot.A) -> Quarantined and deleted successfully.
C:\ProgramData\Conduit\IE (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
 
Files Detected: 4
C:\ProgramData\YTD Video Downloader\ytd_installer.exe (PUP.Optional.Spigot.A) -> Quarantined and deleted successfully.
C:\Users\R0M\Downloads\SoftonicDownloader_for_faststone-image-viewer.exe (PUP.Optional.Softonic.A) -> Quarantined and deleted successfully.
C:\Users\R0M\Downloads\YTDSetup.exe (PUP.Optional.Spigot.A) -> Quarantined and deleted successfully.
C:\Users\R0M\AppData\Local\Slick Savings\coupons.crx (PUP.Optional.Spigot.A) -> Quarantined and deleted successfully.
 
(end)


#15 dc3

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Posted 17 November 2013 - 09:56 AM

Please run the long test, this will take a while, so you should be prepared to let it run till it completes.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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