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Serious problems after removing Webcake


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3 replies to this topic

#1 Eliotlloyd

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Posted 13 November 2013 - 09:21 AM

Hi. I used Adwcleaner to remove webcake. I also deleted it from the control panel. The computer restarted. Unfortunately many functions now no longer work. I cannot access the Internet; the desktop has been rearranged with a new look menu at the bottom of the desktop; I cannot drag any desktop items or documents.
I have tried system restore but get the following error message:
'Sytem restore is not able to protect you computer. Please restar you computer, and then run System Restore again.'
This does not work. I have tried in safe mode but this does not work either.

I am not blaming the product but am completely lost. I realise this is a very unspecific request but I would welcome any help. As you will be able to tell, I am not very knowledgeable about PCs and computing!


Edited by hamluis, 13 November 2013 - 09:37 AM.
Moved from XP to Am I Infected - Hamluis.


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#2 Broni

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Posted 13 November 2013 - 06:06 PM

I'll report this topic to appropriate helpers.

1. Please let us know what Windows version you have and if it's 32- or 64-bit.
2. Is the computer bootable in any mode?

Hold on there....


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#3 Eliotlloyd

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Posted 14 November 2013 - 03:55 PM

Hi,
Thanks very much.
Windows XP updated to service pack 3
32 Bit
It is bootable in all modes.

#4 Elise

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Posted 06 December 2013 - 03:10 AM

Hello, my apologies for the delay. Please let me know if you still need assistance with this issue.

regards, Elise


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