I know it's frustrating when your computer isn't working properly. Please be assured that your topic isn't being ignored or overlooked. We work with hundreds of logs every day. At present, the oldest unanswered log topic is dated November 8, 2012 at 11:55:03 a.m. Eastern Standard Time.
Our volunteer MRT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.
Please be patient. It may take a few days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.