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windows 8.1 upgrade driver_irql_not_lee_or_equal error (igdkmd64.sys)


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#1 herrdani

herrdani

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Posted 12 November 2013 - 09:31 PM

hi all,

i recently updated windows, and i have been getting this error that aparently many people have been getting but all the threads i read either the problem cause is a p2p program or antivirus..

 

in my case i get the error and crashdown BSOD , when im playing league of legends. sometimes when im playing now i get a message showing me that i have low memmory andsuggesting me to quit league of legends program so that memory problem goes away.

 

in a thread i read that it could be caused by bad memory so i did the windows incorporated memory test which showed memory is perfect.

in another one it suggested installing pc health advisor program, and run it on device manage to check drivers. it showed no error too..

 

so i am gonna post everything i saw the great helpers ask for to fix it in order to save time.

 

1.i tried getting the mini dump files but even being administator on my laptop and disabling User Account Control i couldnt zip my minidump files or upload them directly here. ( icould only move them around)

so what do i do?

 

2. i installed speccy but when i start the program it simply crashes  unexpectedly so no snapshot.

what do i do again?

 

3. i installed the minibox :

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by daniel (administrator) on 13-11-2013 at 02:23:24
Running from "C:\Users\daniel\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/12/2013 07:09:35 PM) (Source: Office Software Protection Platform Service) (User: )
Description: Acquisition of Product Certificate failed. hr=0xC004C003
Sku Id=7b7d1f17-fdcb-4820-9789-9bec6e377821
 
Error: (11/12/2013 07:09:35 PM) (Source: Office Software Protection Platform Service) (User: )
Description: License acquisition failure details. 
hr=0xC004C003
 
Error: (11/12/2013 06:28:21 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4703
 
Error: (11/12/2013 06:28:21 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4703
 
Error: (11/12/2013 06:28:21 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (11/12/2013 06:28:20 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3485
 
Error: (11/12/2013 06:28:20 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3485
 
Error: (11/12/2013 06:28:20 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (11/12/2013 05:17:04 AM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client has failed to start
 
Error: (11/12/2013 03:04:33 AM) (Source: Application Hang) (User: )
Description: The program wwahost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 14b0
 
Start Time: 01cedf532921949a
 
Termination Time: 4294967295
 
Application Path: C:\WINDOWS\syswow64\wwahost.exe
 
Report Id: 1d6dfdc2-4b47-11e3-beb6-50b7c3f9751c
 
Faulting package full name: Microsoft.SkypeApp_2.2.0.1009_x86__kzf8qxf38zg5c
 
Faulting package-relative application ID: App
 
 
System errors:
=============
Error: (11/13/2013 01:04:13 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/13/2013 00:57:22 AM) (Source: Ntfs) (User: )
Description: The default transaction resource manager on volume \\?\Volume{216ec2cf-bc65-464c-9caf-952449d46cfa} encountered a non-retryable error and could not start.  The data contains the error code.
 
Error: (11/13/2013 00:58:02 AM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000038, 0x0000000000000002, 0x0000000000000001, 0xfffff80002f351a0)C:\WINDOWS\MEMORY.DMP111313-37875-01
 
Error: (11/13/2013 00:58:01 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 00:51:00 on ?13/?11/?2013 was unexpected.
 
Error: (11/12/2013 10:10:40 PM) (Source: Ntfs) (User: )
Description: The default transaction resource manager on volume \\?\Volume{216ec2cf-bc65-464c-9caf-952449d46cfa} encountered a non-retryable error and could not start.  The data contains the error code.
 
Error: (11/12/2013 10:11:05 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000038, 0x0000000000000002, 0x0000000000000001, 0xfffff80002efe1a0)C:\WINDOWS\MEMORY.DMP111213-29765-01
 
Error: (11/12/2013 10:11:05 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 22:04:39 on ?12/?11/?2013 was unexpected.
 
Error: (11/12/2013 06:28:16 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/12/2013 05:37:48 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (11/12/2013 02:48:56 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (11/12/2013 07:09:35 PM) (Source: Office Software Protection Platform Service)(User: )
Description: hr=0xC004C0037b7d1f17-fdcb-4820-9789-9bec6e377821
 
Error: (11/12/2013 07:09:35 PM) (Source: Office Software Protection Platform Service)(User: )
Description: hr=0xC004C00300010001(0x00000000, 19:09:34:779 - http://go.microsoft.com/fwlink/?LinkID=120751)
00020001(0x00000000, 19:09:34:779)
00030001(0x00000000, 19:09:34:779 - http://go.microsoft.com)
00030002(0x00000000, 19:09:34:779 - 1)
00020005(0x00000000, 19:09:34:779 - 0)
0002000C(0x00000000, 19:09:34:982 - 302)
00020001(0x00000000, 19:09:34:982)
00030001(0x00000000, 19:09:34:982 - https://activation.sls.microsoft.com)
00030002(0x00000000, 19:09:34:982 - 1)
00020005(0x00000000, 19:09:34:982 - 0)
0002000C(0x00000000, 19:09:35:217 - 500)
00010002(0x8004FC01, 19:09:35:217 - <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>SoapException</faultstring><detail><HRESULT>0xC004C003</HRESULT><Messages><Message>103 (Activation) - [PA Product key blocked.  ---&gt; Product key blocked]</Message></Messages></detail></soap:Fault></soap:Body></soap:Envelope>)
00010003(0x8004FC01, 19:09:35:232)
 
Error: (11/12/2013 06:28:21 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4703
 
Error: (11/12/2013 06:28:21 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4703
 
Error: (11/12/2013 06:28:21 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (11/12/2013 06:28:20 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3485
 
Error: (11/12/2013 06:28:20 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3485
 
Error: (11/12/2013 06:28:20 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (11/12/2013 05:17:04 AM) (Source: ATIeRecord)(User: )
Description: 
 
Error: (11/12/2013 03:04:33 AM) (Source: Application Hang)(User: )
Description: wwahost.exe6.3.9600.1638414b001cedf532921949a4294967295C:\WINDOWS\syswow64\wwahost.exe1d6dfdc2-4b47-11e3-beb6-50b7c3f9751cMicrosoft.SkypeApp_2.2.0.1009_x86__kzf8qxf38zg5cApp
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.2.30180)
Adobe Photoshop Elements 11 (Version: 11.0)
Adobe Reader XI (11.0.05) - Português (Version: 11.0.05)
AMD APP SDK Runtime (Version: 10.0.938.2)
AMD Catalyst Install Manager (Version: 8.0.881.0)
AVG SafeGuard toolbar (Version: 17.1.2.1)
Battlefield Heroes
Bitcasa version 0.9.20.4133 (Version: 0.9.20.4133)
Bonjour (Version: 3.0.0.10)
BS.Player FREE (Version: 2.65.1074)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2012.0806.1156.19437)
Catalyst Control Center Graphics Previews Common (Version: 2012.0806.1156.19437)
Catalyst Control Center InstallProxy (Version: 2012.0806.1156.19437)
Catalyst Control Center Localization All (Version: 2012.0806.1156.19437)
Catalyst Control Center Profiles Mobile (Version: 2012.0806.1156.19437)
CCC Help Chinese Standard (Version: 2012.0806.1155.19437)
CCC Help Chinese Traditional (Version: 2012.0806.1155.19437)
CCC Help Czech (Version: 2012.0806.1155.19437)
CCC Help Danish (Version: 2012.0806.1155.19437)
CCC Help Dutch (Version: 2012.0806.1155.19437)
CCC Help English (Version: 2012.0806.1155.19437)
CCC Help Finnish (Version: 2012.0806.1155.19437)
CCC Help French (Version: 2012.0806.1155.19437)
CCC Help German (Version: 2012.0806.1155.19437)
CCC Help Greek (Version: 2012.0806.1155.19437)
CCC Help Hungarian (Version: 2012.0806.1155.19437)
CCC Help Italian (Version: 2012.0806.1155.19437)
CCC Help Japanese (Version: 2012.0806.1155.19437)
CCC Help Korean (Version: 2012.0806.1155.19437)
CCC Help Norwegian (Version: 2012.0806.1155.19437)
CCC Help Polish (Version: 2012.0806.1155.19437)
CCC Help Portuguese (Version: 2012.0806.1155.19437)
CCC Help Russian (Version: 2012.0806.1155.19437)
CCC Help Spanish (Version: 2012.0806.1155.19437)
CCC Help Swedish (Version: 2012.0806.1155.19437)
CCC Help Thai (Version: 2012.0806.1155.19437)
CCC Help Turkish (Version: 2012.0806.1155.19437)
ccc-utility64 (Version: 2012.0806.1156.19437)
CyberLink Power2Go 8 (Version: 8.0.0.1912)
CyberLink PowerDVD 10 (Version: 10.0.4421.02)
D3DX10 (Version: 15.4.2368.0902)
DAEMON Tools Lite (Version: 4.47.1.0333)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Delcam PowerSHAPE-e 2013 R2 (64-bit) (Version: 13.2.35)
Delcam PS-Tutorials 2011 R3 (64-bit) (Version: 11.3.00)
Easy File Share (Version: 1.3.6)
Elements 11 Organizer (Version: 11.0)
E-POP (Version: 1.0.1)
File Viewer version 1.0.2 (Version: 1.0.2)
Galeria de Fotografias (Version: 16.4.3503.0728)
Galería de fotos (Version: 16.4.3503.0728)
Google Chrome (Version: 30.0.1599.101)
Google Update Helper (Version: 1.3.21.165)
Grand Theft Auto IV (Version: 1.0.0013.131)
Grand Theft Auto IV (Version: 1.00.0000)
Help Desk (Version: 1.0.8)
Intel AppUp(SM) center (Version: 3.6.1.33070.11)
Intel® Control Center (Version: 1.2.1.1008)
Intel® Manageability Engine Firmware Recovery Agent (Version: 1.0.0.36354)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Processor Graphics (Version: 10.18.10.3316)
Intel® Rapid Storage Technology (Version: 11.6.0.1030)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
Kingdoms of Amalur Reckoning
K-Lite Codec Pack 6.0.4 (Basic) (Version: 6.0.4)
League of Legends (Version: 1.3)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Games for Windows - LIVE Redistributable (Version: 2.0.672.0)
Microsoft Office 2003 Web Components (Version: 12.0.6213.1000)
Microsoft Office Access MUI (Portuguese (Portugal)) 2010 (Version: 14.0.7015.1000)
Microsoft Office Casa e Negócios 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (Portuguese (Portugal)) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (Portuguese (Portugal)) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (Portuguese (Portugal)) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (Portuguese (Portugal)) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Portuguese (Portugal)) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (Portuguese (Portugal)) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (Portuguese (Portugal)) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (Portuguese (Portugal)) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (Portuguese (Portugal)) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (Portuguese (Portugal)) 2010 (Version: 14.0.7015.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual Basic for Applications 7.1 (x64) (Version: 7.1.00.00)
Microsoft Visual Basic for Applications 7.1 (x64) English (Version: 7.1.0.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU
Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU (Version: 8.0.52572)
Microsoft_VC100_CRT_x86 (Version: 1.0.0)
Movie Maker (Version: 16.4.3503.0728)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1108.0727)
ParetoLogic PC Health Advisor (Version: 3.1.4.0)
Photo Common (Version: 16.4.3503.0728)
Photo Gallery (Version: 16.4.3503.0728)
Photoview 360 Network Render Client 2013 SP03 x64 Edition (Version: 21.30.60)
Plants vs. Zombies
PSE11 STI Installer (Version: 11.0)
PunkBuster Services (Version: 0.990)
PX Profile Update (Version: 1.00.1.)
Qualcomm Atheros Bluetooth Suite (64) (Version: 8.0.0.216)
Qualcomm Atheros Client Installation Program (Version: 10.0)
Realtek Ethernet Controller Driver (Version: 8.3.730.2012)
Realtek High Definition Audio Driver (Version: 6.0.1.6702)
Realtek USB 2.0 Card Reader (Version: 6.1.8400.39030)
Recovery (Version: 6.0.7.2)
RegCure Pro (Version: 3.1.2.0)
S Agent (Version: 1.1.45)
Sentinel System Driver Installer 7.5.1 (Version: 7.5.1)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Settings (Version: 2.0.1)
Skype™ 6.6 (Version: 6.6.106)
Skyrim - Legendary Edition
SolidWorks 2013 x64 Edition SP03 (Version: 21.130.60)
SolidWorks 2013 x64 Edition SP03 (Version: 21.3.0.60)
SolidWorks eDrawings 2013 x64 Edition SP03 (Version: 13.3.111)
SolidWorks Explorer 2013 SP03 x64 Edition (Version: 21.30.60)
Speccy (Version: 1.23)
Support Center (Version: 2.1.1201)
Support Center FAQ (Version: 1.0.6)
SW Update (Version: 2.1.21)
Synaptics Pointing Device Driver (Version: 16.2.14.2)
TeamSpeak 3 Client (Version: 3.0.10)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2827323) 32-Bit Edition
User Guide (Version: 1.4.00)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Windows Live Communications Platform (Version: 16.4.3503.0728)
Windows Live Essentials (Version: 16.4.3503.0728)
Windows Live Installer (Version: 16.4.3503.0728)
Windows Live Photo Common (Version: 16.4.3503.0728)
Windows Live PIMT Platform (Version: 16.4.3503.0728)
Windows Live SOXE (Version: 16.4.3503.0728)
Windows Live SOXE Definitions (Version: 16.4.3503.0728)
Windows Live UX Platform (Version: 16.4.3503.0728)
Windows Live UX Platform Language Pack (Version: 16.4.3503.0728)
YouTube Song Downloader (Version: 8.2)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 26%
Total physical RAM: 8083.39 MB
Available physical RAM: 5948.18 MB
Total Pagefile: 16275.4 MB
Available Pagefile: 13344.16 MB
Total Virtual: 4095.88 MB
Available Virtual: 3960 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:903.24 GB) (Free:632.83 GB) NTFS
3 Drive f: (KOAR - TDOD) (CDROM) (Total:0.86 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
 
User accounts for \\DANIELWOOHWOOH
 
Administrator            daniel                   Guest                    
 
 
**** End of log ****
 
4. my exact model i dont remenber anymore . its a samsung intel core i7 3630QM 2,4ghz to 2,4,8gb ram, 1tb disk, intel 7630hd (i think) 
 
5. if solution is to unnistal the league of legends program please find another solution, as i want to use it again of course
 
thanks in advance =)

 



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#2 herrdani

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Posted 12 November 2013 - 09:41 PM

i managed to make a system information report

 

well, i hope i can make your work faster mates.

 

again thanks in advance =)

Attached Files



#3 Anshad Edavana

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Posted 12 November 2013 - 10:57 PM

:welcome: to the forum.

 

 

Unfortunately the info you posted missing the most important data we needed - Actual crash dump files. Please open "C:\Windows\Minidump" folder and copy all the .dmp files inside it. Zip them to a single file and attach with next reply. If the file size is larger than 512KB , please use a free file hosting site like http://www.mediafire.com/.



#4 herrdani

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Posted 12 November 2013 - 11:05 PM

now i did it here they are 

Attached Files



#5 Anshad Edavana

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Posted 13 November 2013 - 12:06 AM

Hi

 

Your crash dump blames "Intel graphic driver" as the reason behind the crashes.

BugCheck D1, {38, 2, 1, fffff80002f351a0}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+641a0 )

http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

 

Your laptop uses hybrid graphics technology so AMD graphic driver might be also involved. To my surprise, SAMSUNG support site doesn't seems to provide any driver downloads for neither "Windows 8" nor "Windows 8.1". So we should try generic drivers. Please follow the below steps.

 

:step1: Run "Intel Driver Update Utility" (web based) and install the update it offers.

 

http://www.intel.com/p/en_US/support/detect/graphics

 

:step2: Run "AMD Mobility Radeon Driver Verification Tool" . Install the tool and run it. If it reports a driver update is available, report here (don't install it).



#6 herrdani

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Posted 13 November 2013 - 03:36 PM

1. my intel driver is current.

 

2. tried to download the tool but every page i try redirects my download to this page http://support.amd.com/en-us/download/incomplete disabling me to complete the tool download.

i tried then clicking on amd driver download page that is linked on the link above .

http://support.amd.com/en-us/download but i didnt choose anything because i dont know the specifications of my system. what should i choose?



#7 herrdani

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Posted 13 November 2013 - 03:42 PM

in respect to 2. i tried inserting on:

-1st field   " notebook graphics."

-2nd filed "radeon hd series"

-3rd field " radeon hd 7xxxM series"

-4rd fieled " windows 8.1-64 bit"

 

it gave back as result this page http://support.amd.com/en-us/download/mobile?os=Windows%208.1%20-%2064

which did not gave an answer to the problem.

 

can you me give me a link for  AMD Mobility Radeon Driver Verification Tool  so i can check for sure? 

or say if i have something wrong on the fields..



#8 herrdani

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Posted 13 November 2013 - 03:51 PM

well i dint see it first but in the 2nd link i sent, the one where you have to select the fields has an option to download a program called amd driver autodetect which detects the graphics card and if you haven't the latest update it will download it and install if you wish.

 

i downloaded the program  and it reported i have the latest driver. 

 

then opened the program as i show in this printscreen

 

well i cant upload the image or the zip folder of image so i just type what it says there.

 

Graphics Hardware

0x1002 - 0x6840 PCIE 0x8086 - 0x166 PCI

 

Operational System:

Windows 8 64-bit   ( question : shouldn't it say "windows 8.1" ? )

 

The best driver for your device is : 

(blank)


Edited by herrdani, 13 November 2013 - 03:55 PM.


#9 herrdani

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Posted 13 November 2013 - 04:07 PM

on the 2nd link that i sent,  i discovered the section on bottom right which said 

 
AMD Mobility Radeon™ Notebook Drivers

Edited by herrdani, 13 November 2013 - 04:07 PM.


#10 herrdani

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Posted 13 November 2013 - 08:22 PM

i dont know if you understood corretcly

 

i dont get that error when i load the game right aways. i get it sometimes in the 1st game sometimes in others.. i am starting to think i get it the more games i play in a row the more i get the bsod. ... and on the game i get it its always long after it starts


Edited by herrdani, 13 November 2013 - 08:23 PM.


#11 Anshad Edavana

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Posted 13 November 2013 - 11:07 PM

Hi

 

Sorry for the late reply. 

 

Hybrid graphics is a big problem when it came to updating drivers. Usually generic drivers won't work in laptops with hybrid graphics and that is why i suggested running the auto detection tool to check for updates. If the issue only happens with some specific games, check whether there is any recent patch or update available to them.

 

Another thing to do is set your game executable to run on "High performance" in "Catalyst control center / AMD vision control engine center". To do that, read instructions from the below link carefully.

 

http://serato.com/video/support/15693/changing-graphics-card-settings-to-use-your-dedicated-gpu-on-a-windows-computer

 

Setting "Hybrid graphics" is covered in step "11".



#12 herrdani

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Posted 14 November 2013 - 12:49 AM

unfortunately the game is up to date and since the problem started there haven't been any new patches..

 

should i do from step 11 onwards? or start on step 9 (where it covers the amd section) ? or start at beginning?



#13 herrdani

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Posted 14 November 2013 - 12:55 AM

i try opening the catalyst control center but i get a error message saying: "Catalyst Control Center cannot be started. There are currently no settings that can be configured using Catalyst Control Center".

 

when i right click desktop i get option for radeon, graphic intel, and an option for "confirgure switchable graphics"

when i try opening the configure option i get the same error.

 

i have switched the intel parameters.

should i test?


Edited by herrdani, 14 November 2013 - 01:05 AM.


#14 Anshad Edavana

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Posted 14 November 2013 - 05:44 AM

Hi

 

I suspect the "Catalyst Control Center" application somehow got corrupted when you upgraded to "8.1". Usually it can be fixed by uninstalling the current version and installing the latest one available from manufacturer's support site. But as i said earlier, "Samsung" doesn't seems to provide "Windows 8" or "8.1" drivers for our model. I recommend contacting SAMSUNG support and requesting  "8.1" version of the Intel and AMD display drivers. I believe, setting all game executable to "High performance" in "Catalyst Control Center" will solve your issue. 



#15 herrdani

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Posted 14 November 2013 - 03:28 PM

what should i send them so they know what is my version?

the system information report?

 

yesterday when i shutdown computer it made an update by microsoft.i will test to see if by a miracle it has worked.

 

i have sent them an email detailing the issue and the files you analyzed and requesting the drivers and asking if perhaps they have another solution


Edited by herrdani, 14 November 2013 - 04:19 PM.





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