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Unable to update Symantec Endpoint Enterprise


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10 replies to this topic

#1 advertise78

advertise78

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Posted 12 November 2013 - 08:53 PM

Hello,

 

I am unsure if I have a virus, but I've been unable to update Symantec Endpoint Enterprise.  Unfortunately, I don't know how long this problem has been going on, since I've been out of town, and returned to find two of my family computers seem to be having problems.

 

On this computer, Symantec Endpoint Enterprise has not been updated since July.  I tried uninstalling it, and reinstalling the program, but am still unable to update.  I haven't noticed any other problems with this computer, but my wife's computer seems to be having all kinds of problems (more to follow on that one later), so I'm concerned.

 

I'm using Firefox as a browser and Windows XP (service pack 3) 32 bit OS.

 

Here are my DDS logs:

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 10.45.2
Run by Todd at 17:32:52 on 2013-11-12
.
============== Running Processes ================
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\GIGABYTE\EnergySaver\GSvr.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\MediaMall\MediaMallServer.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\system32\xRaidSetup.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Cyberlink\Shared Files\brs.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\MediaMall\PlayOn.exe
C:\Program Files\Microsoft Office\Office14\MSOSYNC.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Documents and Settings\Todd\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\svchost.exe -k HPService
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com
uURLSearchHooks: DeviceVM Url Search Hook: {0063BF63-BFFF-4B8F-9D26-4267DF7F17DD} - c:\windows\system32\dvmurl.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office14\GROOVEEX.DLL
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
uRun: [PlayOn] c:\program files\mediamall\PlayOn.exe
uRun: [OfficeSyncProcess] "c:\program files\microsoft office\office14\MSOSYNC.EXE"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [JMB36X IDE Setup] c:\windows\raidtool\xInsIDE.exe
mRun: [36X Raid Configurer] c:\windows\system32\xRaidSetup.exe boot
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [BDRegion] c:\program files\cyberlink\shared files\brs.exe
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [AlcWzrd] ALCWZRD.EXE
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
dRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10w_ActiveX.exe -update activex
dRunOnce: [RunNarrator] Narrator.exe
StartupFolder: c:\docume~1\todd\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\todd\application data\dropbox\bin\Dropbox.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:323
uPolicies-Explorer: NoDriveAutoRun = dword:67108863
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
.
INFO: HKLM has more than 50 listed domains.
   If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.5.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase1140.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1235927125734
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
TCP: NameServer = 75.75.75.75 75.75.76.76 192.168.1.1
TCP: Interfaces\{08E50B4B-3456-49CE-9182-292B4C759C70} : DHCPNameServer = 10.0.0.1
TCP: Interfaces\{F4154572-5894-4833-BB66-F01CC4C897B2} : DHCPNameServer = 75.75.75.75 75.75.76.76 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Notify: AtiExtEvent - Ati2evxx.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
SEH: Microsoft AntiMalware ShellExecuteHook - {091EB208-39DD-417D-A5DD-7E2C2D8FB9CB} - c:\program files\windows defender\MpShHook.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office14\GROOVEEX.DLL
SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\30.0.1599.101\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\todd\application data\mozilla\firefox\profiles\ojhfatuy.default-1356225843203\
FF - prefs.js: browser.startup.homepage - hxxp://seekingalpha.com/
FF - plugin: c:\progra~1\micros~2\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~2\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.3.21.165\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_9_900_117.dll
.
============= SERVICES / DRIVERS ===============
.
.
=============== Created Last 30 ================
.
2013-11-12 06:13:21    91856    ----a-w-    c:\windows\system32\S32EVNT1.DLL
2013-11-12 06:13:21    123488    ----a-w-    c:\windows\system32\drivers\SYMEVENT.SYS
2013-11-12 06:03:32    --------    d-----w-    c:\program files\SAV
.
==================== Find3M  ====================
.
2013-11-13 00:38:25    16608    ----a-w-    c:\windows\gdrv.sys
2013-10-17 04:16:04    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-10-17 04:16:04    692616    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2013-10-08 14:50:41    94632    ----a-w-    c:\windows\system32\WindowsAccessBridge.dll
2013-10-08 14:29:36    145408    ----a-w-    c:\windows\system32\javacpl.cpl
2013-09-23 18:33:58    920064    ----a-w-    c:\windows\system32\wininet.dll
2013-09-23 18:33:57    43520    ----a-w-    c:\windows\system32\licmgr10.dll
2013-09-23 18:33:57    1469440    ------w-    c:\windows\system32\inetcpl.cpl
2013-09-23 18:33:56    18944    ----a-w-    c:\windows\system32\corpol.dll
2013-09-23 18:06:48    385024    ----a-w-    c:\windows\system32\html.iec
2013-09-05 04:42:31    201312    ----a-w-    c:\windows\system32\drivers\07781433.sys
2013-08-29 01:31:44    1878656    ----a-w-    c:\windows\system32\win32k.sys
.
============= FINISH: 17:38:55.92 ===============
 

 

Any help you can offer me is greatly appreciated.

 

V/R

advertise78

 

Attached Files



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#2 nasdaq

nasdaq

  • Malware Response Team
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  • Location:Montreal, QC. Canada
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Posted 17 November 2013 - 10:15 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Download and run the Norton Removal Tool FOR THE PRODUCT YOU currently have.
https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20080710133834EN&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb

Restart the computer when removed.

Reinstall the application.

How is it now?
===

Please post a fresh DDS log when ready.

#3 advertise78

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Posted 18 November 2013 - 12:21 AM

nasdaq,

 

Thank you for your help.

 

I've complied with your instructions, but Symantec is still not updating.  Here are the logs.

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
.
==== Disk Partitions =========================
.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
32 Bit HP CIO Components Installer
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 11 Plugin
Adobe Help Center 2.1
Adobe Photoshop Elements 5.0
Adobe Reader XI (11.0.04)
AIO_Scan
AnyDVD
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ATI - Software Uninstall Utility
ATI Catalyst Control Center
ATI Display Driver
ATI Parental Control & Encoder
AVS Update Manager 1.0
AVS Video Converter 6
AVS4YOU Software Navigator 1.3
Bonjour
Browser Configuration Utility
BufferChm
C7200
C7200_Help
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Localization Chinese Standard
Catalyst Control Center Localization Chinese Traditional
Catalyst Control Center Localization Danish
Catalyst Control Center Localization Dutch
Catalyst Control Center Localization Finnish
Catalyst Control Center Localization French
Catalyst Control Center Localization German
Catalyst Control Center Localization Italian
Catalyst Control Center Localization Japanese
Catalyst Control Center Localization Norwegian
Catalyst Control Center Localization Spanish
Catalyst Control Center Localization Swedish
ccc-core-preinstall
ccc-core-static
ccc-utility
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Italian
CCC Help Japanese
CCC Help Norwegian
CCC Help Spanish
CCC Help Swedish
CCleaner
Cisco Connect
Compatibility Pack for the 2007 Office system
Copy
CyberLink InstantBurn
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Defraggler
Destination Component
DeviceDiscovery
DeviceManagementQFolder
DocProc
DocProcQFolder
DriveImage XML (Private Edition)
Dropbox
DVD Shrink 3.2
Energy Saver Advance B8.1015.1
eSupportQFolder
Fax
Garmin USB Drivers
Garmin WebUpdater
Gigabyte Raid Configurer
Google Chrome
Google Update Helper
GPBaseService
H&R Block Deluxe + Efile 2009
H&R Block Deluxe + Efile 2010
Hi-Def Suite
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB2756822)
Hotfix for Windows XP (KB2779562)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Imaging Device Functions 10.0
HP Photosmart All-In-One Driver Software 10.0 Rel .2
HP Solution Center 10.0
HP_Network_UserGuide
HPProductAssistant
ImagXpress
iTunes
J2SE Runtime Environment 5.0 Update 9
Java 7 Update 10
Java 7 Update 45
Java Auto Updater
JavaFX 2.1.1
LabelPrint
LG ODD Auto Firmware Update
LightScribe Optical Disc Kit
LightScribe System Software
LiveUpdate 2.6 (Symantec Corporation)
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft Software Update for Web Folders  (English) 14
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Mozilla Firefox 25.0.1 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Nero Suite
neroxml
Netflix Movie Viewer
Network
NTREGOPT 1.1j
OCR Software by I.R.I.S. 10.0
PanoStandAlone
Pdf995 (installed by H&R Block)
PdfEdit995 (installed by H&R Block)
Pinnacle Instant DVD Recorder
Pinnacle Studio 12
Pinnacle Video Driver
PlayOn
Power2Go 5.0
PowerBackup
PowerDVD
PowerProducer
PS_AIO_02_ProductContext
PS_AIO_02_Software
PS_AIO_02_Software_Min
Quicken 2006
QuickTime
REALTEK GbE & FE Ethernet PCI-E NIC Driver
Realtek High Definition Audio Driver
Revo Uninstaller 1.95
Scan
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697)
Security Update for Microsoft Excel 2010 (KB2826033) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687276) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2760781) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826023) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826035) 32-Bit Edition
Security Update for Microsoft Outlook 2010 (KB2837597) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2675157)
Security Update for Windows Internet Explorer 8 (KB2699988)
Security Update for Windows Internet Explorer 8 (KB2722913)
Security Update for Windows Internet Explorer 8 (KB2744842)
Security Update for Windows Internet Explorer 8 (KB2761465)
Security Update for Windows Internet Explorer 8 (KB2792100)
Security Update for Windows Internet Explorer 8 (KB2797052)
Security Update for Windows Internet Explorer 8 (KB2799329)
Security Update for Windows Internet Explorer 8 (KB2809289)
Security Update for Windows Internet Explorer 8 (KB2817183)
Security Update for Windows Internet Explorer 8 (KB2829530)
Security Update for Windows Internet Explorer 8 (KB2838727)
Security Update for Windows Internet Explorer 8 (KB2846071)
Security Update for Windows Internet Explorer 8 (KB2847204)
Security Update for Windows Internet Explorer 8 (KB2862772)
Security Update for Windows Internet Explorer 8 (KB2870699)
Security Update for Windows Internet Explorer 8 (KB2879017)
Security Update for Windows Internet Explorer 8 (KB2888505)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB2834903-v2)
Security Update for Windows Media Player (KB2834903)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player (KB979402)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2685939)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219)
Security Update for Windows XP (KB2707511)
Security Update for Windows XP (KB2709162)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2718523)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135)
Security Update for Windows XP (KB2724197)
Security Update for Windows XP (KB2727528)
Security Update for Windows XP (KB2731847)
Security Update for Windows XP (KB2753842-v2)
Security Update for Windows XP (KB2753842)
Security Update for Windows XP (KB2757638)
Security Update for Windows XP (KB2758857)
Security Update for Windows XP (KB2761226)
Security Update for Windows XP (KB2770660)
Security Update for Windows XP (KB2778344)
Security Update for Windows XP (KB2779030)
Security Update for Windows XP (KB2780091)
Security Update for Windows XP (KB2799494)
Security Update for Windows XP (KB2802968)
Security Update for Windows XP (KB2807986)
Security Update for Windows XP (KB2808735)
Security Update for Windows XP (KB2813170)
Security Update for Windows XP (KB2813345)
Security Update for Windows XP (KB2820197)
Security Update for Windows XP (KB2820917)
Security Update for Windows XP (KB2829361)
Security Update for Windows XP (KB2834886)
Security Update for Windows XP (KB2839229)
Security Update for Windows XP (KB2845187)
Security Update for Windows XP (KB2847311)
Security Update for Windows XP (KB2849470)
Security Update for Windows XP (KB2850851)
Security Update for Windows XP (KB2850869)
Security Update for Windows XP (KB2859537)
Security Update for Windows XP (KB2862152)
Security Update for Windows XP (KB2862330)
Security Update for Windows XP (KB2862335)
Security Update for Windows XP (KB2868626)
Security Update for Windows XP (KB2876217)
Security Update for Windows XP (KB2876331)
Security Update for Windows XP (KB2883150)
Security Update for Windows XP (KB2900986)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Skins
SolutionCenter
Spybot - Search & Destroy
Status
Strongvault Online Backup
SUPERAntiSpyware
Symantec AntiVirus
TaxCut Premium + Efile 2008
Toolbox
TrayApp
UnloadSupport
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2827323) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB972636)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2718704)
Update for Windows XP (KB2736233)
Update for Windows XP (KB2749655)
Update for Windows XP (KB2863058)
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
VC 9.0 Runtime
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
WebFldrs XP
WebReg
Windows Defender
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (06/03/2009 2.3.0.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Live OneCare safety scanner
Windows Media Format Runtime
.
==== End Of File ===========================
 



#4 nasdaq

nasdaq

  • Malware Response Team
  • 40,747 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:03:06 PM

Posted 18 November 2013 - 09:29 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Lets clean the computer and will take it from there.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download ComboFix from one of these locations:
Link 1
Link 2
IMPORTANT !!! Save ComboFix.exe to your Desktop
  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
RcAuto1.gif
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
whatnext.png
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please restart the computer before running this security check..

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.
===

Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.

While I check your logs please have a look at this article.

http://www.symantec.com/business/support/index?page=content&id=TECH147268

Can it help?

#5 advertise78

advertise78
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:12:06 PM

Posted 19 November 2013 - 10:58 AM

nasdaq,

 

I tried everything above, but I'm still not having any luck.

 

First, adwarecleaner:

 

# AdwCleaner v3.012 - Report created 18/11/2013 at 17:31:49
# Updated 11/11/2013 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Todd - OFFICEDESKTOP
# Running from : C:\Documents and Settings\Todd\Desktop\killer programs\adwcleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.18702


-\\ Mozilla Firefox v25.0.1 (en-US)

[ File : C:\Documents and Settings\Todd\Application Data\Mozilla\Firefox\Profiles\ojhfatuy.default-1356225843203\prefs.js ]


[ File : C:\Documents and Settings\Jen\Application Data\Mozilla\Firefox\Profiles\qpk1n27j.default\prefs.js ]


[ File : C:\Documents and Settings\Tawny\Application Data\Mozilla\Firefox\Profiles\tswtacnu.default\prefs.js ]


-\\ Google Chrome v31.0.1650.57

[ File : C:\Documents and Settings\Todd\Local Settings\Application Data\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [2069 octets] - [02/09/2013 19:30:05]
AdwCleaner[R1].txt - [1315 octets] - [02/09/2013 19:49:15]
AdwCleaner[R2].txt - [1375 octets] - [04/09/2013 18:51:08]
AdwCleaner[R3].txt - [1428 octets] - [04/09/2013 19:46:46]
AdwCleaner[R4].txt - [3368 octets] - [04/09/2013 20:55:32]
AdwCleaner[R5].txt - [1675 octets] - [04/09/2013 22:32:10]
AdwCleaner[R6].txt - [1795 octets] - [09/09/2013 22:00:23]
AdwCleaner[R7].txt - [2182 octets] - [19/09/2013 20:55:26]
AdwCleaner[R8].txt - [1567 octets] - [18/11/2013 17:31:49]
AdwCleaner[S0].txt - [2170 octets] - [02/09/2013 19:30:51]
AdwCleaner[S1].txt - [1440 octets] - [04/09/2013 18:52:02]
AdwCleaner[S2].txt - [3282 octets] - [04/09/2013 20:56:14]
AdwCleaner[S3].txt - [1740 octets] - [04/09/2013 22:33:38]
AdwCleaner[S4].txt - [1860 octets] - [09/09/2013 22:01:26]
AdwCleaner[S5].txt - [2249 octets] - [19/09/2013 20:56:22]

########## EOF - C:\AdwCleaner\AdwCleaner[R8].txt - [1987 octets] ##########
 

 

JRT log:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Microsoft Windows XP x86
Ran by Todd on Mon 11/18/2013 at 17:40:24.92
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 11/18/2013 at 17:42:55.48
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

Combo fix log:

 

ComboFix 13-11-18.01 - Todd 11/18/2013  17:49:17.8.2 - x86
Running from: c:\documents and settings\Todd\Desktop\ComboFix.exe
 * Created a new restore point
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\system32\_000005_.tmp.dll
c:\windows\system32\FlashPlayerApp.exe
c:\windows\system32\SET46B.tmp
c:\windows\system32\SET46C.tmp
c:\windows\system32\SET46D.tmp
c:\windows\system32\SET471.tmp
c:\windows\system32\SET472.tmp
c:\windows\system32\SET473.tmp
c:\windows\system32\SET477.tmp
c:\windows\system32\SET479.tmp
.
.
(((((((((((((((((((((((((   Files Created from 2013-10-19 to 2013-11-19  )))))))))))))))))))))))))))))))
.
.
2013-11-18 05:10 . 2005-05-14 03:50    91856    ----a-w-    c:\windows\system32\S32EVNT1.DLL
2013-11-18 05:10 . 2005-05-14 03:50    123488    ----a-w-    c:\windows\system32\drivers\SYMEVENT.SYS
2013-11-18 05:08 . 2013-11-18 05:10    --------    d-----w-    c:\program files\Symantec
2013-11-18 05:08 . 2013-11-19 01:37    --------    d-----w-    c:\program files\Symantec AntiVirus
2013-11-18 05:08 . 2013-11-18 05:10    --------    d-----w-    c:\program files\Common Files\Symantec Shared
2013-11-18 05:08 . 2013-11-18 05:08    --------    d-----w-    c:\documents and settings\All Users\Application Data\Symantec
2013-11-12 06:03 . 2013-11-12 06:03    --------    d-----w-    c:\program files\SAV
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-11-19 01:35 . 2009-03-01 16:53    16608    ----a-w-    c:\windows\gdrv.sys
2013-10-17 04:16 . 2011-05-18 18:01    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-10-13 07:25 . 2008-04-14 12:42    920064    ----a-w-    c:\windows\system32\wininet.dll
2013-10-13 07:25 . 2008-04-14 12:41    43520    ----a-w-    c:\windows\system32\licmgr10.dll
2013-10-13 07:25 . 2008-04-14 12:42    1469440    ------w-    c:\windows\system32\inetcpl.cpl
2013-10-13 07:24 . 2008-04-14 12:41    18944    ----a-w-    c:\windows\system32\corpol.dll
2013-10-13 06:57 . 2008-04-14 07:07    385024    ----a-w-    c:\windows\system32\html.iec
2013-10-12 15:56 . 2008-04-14 12:42    278528    ----a-w-    c:\windows\system32\oakley.dll
2013-10-09 13:12 . 2008-04-14 12:41    287744    ----a-w-    c:\windows\system32\gdi32.dll
2013-10-08 14:50 . 2013-06-01 05:28    94632    ----a-w-    c:\windows\system32\WindowsAccessBridge.dll
2013-10-08 14:29 . 2009-03-06 00:22    145408    ----a-w-    c:\windows\system32\javacpl.cpl
2013-10-07 10:59 . 2008-04-14 12:41    603136    ----a-w-    c:\windows\system32\crypt32.dll
2013-10-05 01:14 . 2009-04-14 19:32    7168    ----a-w-    c:\windows\system32\xpsp4res.dll
2013-09-05 04:42 . 2013-09-05 04:42    201312    ----a-w-    c:\windows\system32\drivers\07781433.sys
2013-08-29 01:31 . 2008-04-14 08:00    1878656    ----a-w-    c:\windows\system32\win32k.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    130736    ----a-w-    c:\documents and settings\Todd\Application Data\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    130736    ----a-w-    c:\documents and settings\Todd\Application Data\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    130736    ----a-w-    c:\documents and settings\Todd\Application Data\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2013-05-25 00:36    130736    ----a-w-    c:\documents and settings\Todd\Application Data\Dropbox\bin\DropboxExt.19.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"PlayOn"="c:\program files\MediaMall\PlayOn.exe" [2013-06-11 63832]
"OfficeSyncProcess"="c:\program files\Microsoft Office\Office14\MSOSYNC.EXE" [2013-04-22 720064]
"SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2013-10-22 5706480]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"JMB36X IDE Setup"="c:\windows\RaidTool\xInsIDE.exe" [2007-03-20 36864]
"36X Raid Configurer"="c:\windows\system32\xRaidSetup.exe" [2007-11-19 1966080]
"StartCCC"="c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2008-08-30 61440]
"BDRegion"="c:\program files\Cyberlink\Shared Files\brs.exe" [2007-11-16 91432]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2010-03-13 91520]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2011-11-02 59240]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-12-08 421736]
"RTHDCPL"="RTHDCPL.EXE" [2008-07-23 16804864]
"AlcWzrd"="ALCWZRD.EXE" [2008-06-19 2808832]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2013-07-02 254336]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2005-06-02 48752]
"vptray"="c:\progra~1\SYMANT~1\VPTray.exe" [2005-06-24 85696]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"FlashPlayerUpdate"="c:\windows\system32\Macromed\Flash\FlashUtil10w_ActiveX.exe" [2011-11-16 243360]
"RunNarrator"="Narrator.exe" [2008-04-14 53760]
.
c:\documents and settings\Todd\Start Menu\Programs\Startup\
Dropbox.lnk - c:\documents and settings\Todd\Application Data\Dropbox\bin\Dropbox.exe /systemstartup [2013-5-24 27776968]
.
[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2013-05-07 115440]
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\!SASCORE]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro37]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\hitmanpro37.sys]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\HitmanPro37Crusader]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\HitmanPro37CrusaderBoot]
@=""
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Documents and Settings\\Todd\\Application Data\\Dropbox\\bin\\Dropbox.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\MediaMall\\SettingsManager.exe"=
.
R3 PinnacleMarvinAVS;Pinnacle AVStream Service for MovieBox Deluxe, 500-USB and 700-USB;c:\windows\system32\DRIVERS\MarvinAVS.sys [2007-05-09 434176]
R3 SavRoam;SavRoam;c:\program files\Symantec AntiVirus\SavRoam.exe [2005-06-24 124608]
R3 wind502u;Motorola Wireless USB Adapter WU830G Windows Driver;c:\windows\system32\DRIVERS\wind502u.sys [x]
S1 CLBStor;InstantBurn Storage Helper Driver; [x]
S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV.SYS [2011-07-22 12880]
S1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [2011-07-12 67664]
S2 !SASCORE;SAS Core Service;c:\program files\SUPERAntiSpyware\SASCORE.EXE [2013-05-23 119056]
S2 CLBUDF;CyberLink InstantBurn UDF Filesystem; [x]
S2 GEST Service;GEST Service for program management.;c:\program files\GIGABYTE\EnergySaver\GSvr.exe [2008-09-25 68136]
S2 MediaMall Server;MediaMall Server;c:\program files\MediaMall\MediaMallServer.exe [2013-06-11 4038448]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12    REG_MULTI_SZ       Pml Driver HPZ12 Net Driver HPZ12
HPService    REG_MULTI_SZ       HPSLPSVC
hpdevmgmt    REG_MULTI_SZ       hpqcxs08 hpqddsvc
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
2009-08-20 20:24    451872    ----a-w-    c:\program files\Common Files\LightScribe\LSRunOnce.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-11-17 05:33    1210320    ----a-w-    c:\program files\Google\Chrome\Application\31.0.1650.57\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-11-19 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-07-09 04:16]
.
2013-11-19 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2013-09-11 01:16]
.
2013-11-19 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2013-09-11 01:16]
.
2012-12-23 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Windows Defender\MpCmdRun.exe [2006-11-04 02:20]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\MICROS~2\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76 192.168.1.1
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - ProfilePath - c:\documents and settings\Todd\Application Data\Mozilla\Firefox\Profiles\ojhfatuy.default-1356225843203\
FF - prefs.js: browser.startup.homepage - hxxp://seekingalpha.com/
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2013-11-18 17:54
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...  
.
scanning hidden autostart entries ...
.
scanning hidden files ...  
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\{95808DC4-FA4A-4C74-92FE-5B863F82066B}]
"ImagePath"="\??\c:\program files\CyberLink\PowerDVD\000.fcl"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (LocalSystem)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
   d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,a5,0a,9e,3a,98,d3,a2,4d,ba,74,2e,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
   d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,a5,0a,9e,3a,98,d3,a2,4d,ba,74,2e,\
.
[HKEY_USERS\S-1-5-21-1644491937-117609710-682003330-1004\Software\Microsoft\SystemCertificates\AddressBook*]
@Allowed: (Read) (RestrictedCode)
@Allowed: (Read) (RestrictedCode)
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(936)
c:\windows\system32\Ati2evxx.dll
.
Completion time: 2013-11-18  17:55:52
ComboFix-quarantined-files.txt  2013-11-19 01:55
ComboFix2.txt  2013-09-06 03:54
ComboFix3.txt  2013-09-05 03:30
ComboFix4.txt  2013-09-03 03:57
ComboFix5.txt  2013-09-10 01:50
.
Pre-Run: 331,392,221,184 bytes free
Post-Run: 331,454,816,256 bytes free
.
- - End Of File - - 983A335F469290F94B29313D7DD7012C
8F558EB6672622401DA993E1E865C861
 

 

Security check log:

 

Results of screen317's Security Check version 0.99.77  
 Windows XP Service Pack 3 x86   
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
 Symantec AntiVirus     
`````````Anti-malware/Other Utilities Check:`````````
 Spybot - Search & Destroy
 SUPERAntiSpyware     
 Windows Defender    
 Malwarebytes Anti-Malware version 1.75.0.1300  
 CCleaner     
 JavaFX 2.1.1    
 Java 7 Update 10  
 Java 7 Update 45  
 Adobe Flash Player 10 Flash Player out of Date!
 Adobe Flash Player     11.9.900.117  
 Adobe Reader XI  
 Mozilla Firefox (25.0.1)
 Google Chrome 30.0.1599.101  
 Google Chrome 31.0.1650.57  
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 0%
````````````````````End of Log``````````````````````

 

 

 

 

Ok.  I tried to understand and comply with the link you sent me regarding the update program for Symantec.  I don't think I understood it completely... I'll try to go through it again and follow its directions.  Still, I'm not receiving any of the errors the link discusses, so I'm not overly helpful.

 

Thank you again for your help.

 

V/R

advertise78



#6 nasdaq

nasdaq

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Posted 19 November 2013 - 02:24 PM

sing the Add/Remove programs delete these old versions of the programs.

Java 7 Update 10
Adobe Flash Player 10

===

I will try to guide you in reinstalling Symantec Endpoint.


Which version do your have SEPM 11 or SEPM 12?

Do you have the installation disk?


Open your Windows Explorer and navigate to this folder in bold.
C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Bin

Do you see that files?

lucatalog.exe

#7 advertise78

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Posted 20 November 2013 - 12:10 AM

nasdaq,

 

I got this copy through an agreement between symantec and my workplace.   Its from 2005, and its symantec enterprise (I think version 10).   I haven't tried to get a new version because this has lifetime updates, but I can check it out at work and see if it is still offered. I do not have the disk.

 

There is no symantec endpoint protection manager file under program files. 

 

There is:

 

1. a file titled only "Symantec"

2.  "Symantec Client Security"

 

The file lucatalog.exe was not in either of them.

 

In the Symantec Client Security there is a file titled:   LUSETUP

 

Under "Symantec" there are the following files (with current dates),

 

LUALL

LSETUP

 

 

 

Also, I've removed the two files you instructed me to.  I always love pulling programs I don't need.  My computer has gotten way too slow.

 

V/R

advertise78



#8 nasdaq

nasdaq

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Posted 20 November 2013 - 09:54 AM

I got this copy through an agreement between symantec and my workplace. Its from 2005, and its symantec enterprise (I think version 10). I haven't tried to get a new version because this has lifetime updates, but I can check it out at work and see if it is still offered

Your employer should be able to help you with this.

If not then remove it completely using the the uninstaller for the version you have.

Download and run the Norton Removal Tool FOR YOUR CURRENT PROGRAM.
https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20080710133834EN&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb

===

Protect yourself with this Microsoft security program.
http://windows.microsoft.com/en-CA/windows/security-essentials-download

#9 advertise78

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Posted 21 November 2013 - 08:30 PM

nasdaq,

 

They must have stopped supporting the version I had.  I got a new version of it at work, and it seems to be updating just fine.

 

I'm sorry for wasting your time with this.  I never saw any notice that support was ceasing on my version, and I'm paranoid about rootkits etc, since my wife (and I) seem to have contracted some irritating viruses and a rootkit a few times in the past.

 

I'm still worried about her computer, and I'll start a new post when she collects all of the symptoms.

 

Thank you again, for your help.

 

V/R

advertise78



#10 nasdaq

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Posted 22 November 2013 - 09:14 AM

Glad we could help.

If all is well:

Time for some housekeeping
  • The following will implement some cleanup procedures as well as reset System Restore points:
  • Click Start > Run and copy/paste the following bold text into the Run box and click OK:
  • ComboFix /Uninstall
===


Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend:

If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Malwarebytes Anti-Malware (MBAM)
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here.
Please Note: Only the paid for version has real time capabilities.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system.

In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful addons that can protect you from possible risks:
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,
  • ScriptNo a popular Google Chrome addon.
For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.
===

#11 nasdaq

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Posted 28 November 2013 - 09:28 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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