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Winzip 18 install removed all the desktop and user info


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#1 jkdempsey

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Posted 12 November 2013 - 10:17 AM

When my wife installed winzip 18 from their website onto her lenovo, it installed AVG security toolbar and when the system restarted it first went into safemode and was froze up. rebooting then went to chkdsk which I let run and it deleted 4 indexes. Once this cleared it started up abeit very slowly. I used revo to remove AVG, but revo cannot show winzip 18 whereas windows uninstall does.

 

The whole desktop now is like it came from the factory...now files, folders or programs that were there, and the screensaver is the factory. Funny thing too is on the lower right hand corner of the desktop is says, "Windows 7   Build 7601   This copy of Windows is not genuine"

 

I ran MBAM and no threats were found.

 

I don't know if this is a malware issue or perhaps a Lenovo issue...Your thoughts would be greatly appreciated.

 

James


Edited by bloopie, 14 November 2013 - 03:12 PM.
Moved topic from logs forum. No logs posted. ~bloopie


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#2 jkdempsey

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Posted 12 November 2013 - 12:22 PM

The computer reverted to it's original configuration and is asking for me to register windows....Lenovo does not cover software after a year. All my restore points are gone. I can access the old user through file manager, under users.






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