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Split: BSOD involving ntoskrnl.exe


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#1 LoveRuSS

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Posted 12 November 2013 - 06:44 AM

Hello I dunno if this might be the wrong place to ask, but im having BSOD problems also and they all have ntoskrnl.exe in common.

 

So mostly when i play games but might give a bsod when opening youtube, so it seems rather random to me.

 

Ran a few passes of memtest, nothing.

 

 

 

Attached three newest dumps and results from the minitoolbox.

 

Also here's speccy snap
http://speccy.piriform.com/results/7oPmdtomwozeaFJQViYurlQ

 

Any and all help is appreciated as this thing is driving me nuts.

 

Thanks

Russ

Attached Files



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#2 Anshad Edavana

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Posted 12 November 2013 - 07:55 AM

Hi

 

Your issue seems to be probably caused by "AMD display driver".

fffff880`099f5138  fffff880`040b513f dxgkrnl!DxgNotifyInterruptCB+0x83
fffff880`099f5140  fffffa80`0861e5c0
fffff880`099f5148  fffff880`043770c6*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x50c6
fffff880`099f5150  fffffa80`073db710
fffff880`099f5158  fffffa80`0861e700
fffff880`099f5160  00000000`00000000
fffff880`099f5168  fffff880`043770c6 atikmpag+0x50c6

The driver seems to be old.

Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed May 25 07:55:42 2011 (4DDC68A6

Please follow the below steps.

 

:step1: Uninstall current VGA driver completely from the system in the proper way.

 

http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

 

Reboot the system when completed.

 

:step2: Install the latest "WHQL" version of the driver from the below link.

 

http://www2.ati.com/drivers/13-9_win7_win8_64_dd_ccc_whql.exe

 

 

Please post your findings in next reply. If the issue continues, upload the latest crash dumps.



#3 LoveRuSS

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Posted 12 November 2013 - 09:32 AM

Just as i was starting to install the drivers after uninstalling old ones, i got a blue screen...

 

So even tho the drivers probably were bad, this means there's something else wrong yes?

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#4 LoveRuSS

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Posted 12 November 2013 - 09:43 AM

And also now when i try to isntall the driver it says "Installer check has failed..." some NSIS error

 

Ok I think i got around it by using autodownloader and then finding the setup file and running it.. weird


Edited by LoveRuSS, 12 November 2013 - 10:03 AM.


#5 Anshad Edavana

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Posted 12 November 2013 - 10:56 AM

Hi

 

After installing the latest VGA driver, please follow the below steps.

 

:step1: Update AMD chipset diver.

 

http://www2.ati.com/drivers/13-4_vista_win7_win8_32-64_sb.exe

 

:step2: Update Asmedia USB 3.0 driver.

 

First uninstall Asmedia ASM104x USB 3.0 Host Controller Driver (Version: 1.14.3.0) from "Control Panel --> Programs". Then download and install Asmedia USB3.0 Controller Driver V1.16.10.0  from the official support site.

 

http://www.asus.com/Motherboards/M5A97_EVO_R20/#support

 

:step3: Clean system interior.

 

Your CPU seems to be overheating.

CPU
AMD Phenom II X4 965: 56 °C
Deneb 45nm Technology

It should be around 50 C when idle. You should clean the system interior (especially CPU fan fins) and also reapply the CPU thermal compound. Make sure to use a good thermal compound like "Arctic silver".

 

http://www.ebay.com/itm/Arctic-Silver-5-3-5g-gram-Thermal-Paste-Grease-20-uses-/390343907573

 



#6 LoveRuSS

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Posted 12 November 2013 - 12:42 PM

Ok I had my case open and found out that one of my case fans was disconnected, gg on that.

 

Updating chipset and usb drivers now.

 

Can such a minor raise in temperature cause BSODs?

 

By the way, those links aren't doing me any good since I download from them anyhow because AMD thinks it's super risky if someone else than AMD links to their site or whatever...



#7 Anshad Edavana

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Posted 12 November 2013 - 01:04 PM

 

 

Can such a minor raise in temperature cause BSODs?

 

No, but temperature shouldn't be that high when the system is idle. Under full load, it may cross 60 C which may make the system unstable. Anyway, cleaning the system and reapplying the thermal paste will increase the system's life. Lower heat is always better for the system. Remember "Prevention is better than cure".

 

 

I wonder why can't you download the drivers . I rechecked the links and they works fine my in my system. You may need to use an alternative browser than the current one. Also check your system for malware infections with "malwarebytes free". Malwares can often cause problem accessing specific sites.

 

http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/


Edited by Anshad Edavana, 12 November 2013 - 01:07 PM.


#8 LoveRuSS

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Posted 12 November 2013 - 01:25 PM

Yet another blue screen, had two actually with the same code 19.

 

Trying to update the usb driver atm...

 

 

 

Ok got the usb drivers upped, and my cpu temp went down to 36-37C idling once i reconnected my second case fan.

 

 

But still no idea about what's causing the BSODs?

Attached Files


Edited by LoveRuSS, 12 November 2013 - 02:13 PM.


#9 Anshad Edavana

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Posted 12 November 2013 - 02:37 PM

Hi

 

Last crash also seems to be graphic related -when running Firefox. Watching online videos ?.

 

1: kd> k
Child-SP          RetAddr           Call Site
fffff880`085e3de8 fffff800`02fb94b3 nt!KeBugCheckEx
fffff880`085e3df0 fffff880`11cab287 nt!ExDeferredFreePool+0xa53
fffff880`085e3ee0 fffff880`11cae5bb dxgkrnl!DXGDEVICE::CreateAllocation+0x8db
fffff880`085e4520 fffff960`002213de dxgkrnl!DxgkCreateAllocation+0x42b
fffff880`085e4650 fffff800`02e85e13 win32k!NtGdiDdDDICreateAllocation+0x12
fffff880`085e4680 00000000`72db13aa nt!KiSystemServiceCopyEnd+0x13
00000000`0014c478 00000000`00000000 0x72db13aa

We can see directx kernel being called in the call stack. But the graphic driver seems to be up to dated so that is not the issue. 

 

Please try the below steps.

 

:step1: Run memory test for 7-10 passes.

 

I know that you already tried memtest but it may take seven or more passes to detect errors. So make sure to run it for 7-10 passes for an accurate result (if not done already).

 

:step2: Repair install.

 

If the test came clean, i would do a non destructive repair install to rule out possible "Windows" issues. 

 

http://www.sevenforums.com/tutorials/3413-repair-install.html

 

This will preserve all your data and installed programs while fixing any core system file corruption.

 

 

 

 

 

 



#10 LoveRuSS

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Posted 12 November 2013 - 02:46 PM

When the last crash occured, i believe my ram timings we're quite off. Booted to optimized defaults in bios and no BSOD yet.

 

Question is, can wrong memory timings/settings cause this?



#11 Anshad Edavana

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Posted 12 November 2013 - 10:49 PM

 

 

Question is, can wrong memory timings/settings cause this?

 

 

Yes, multiple times but trick to detect. Usually it is the last thing we checks.


Edited by Anshad Edavana, 12 November 2013 - 10:52 PM.


#12 davnel

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Posted 13 November 2013 - 04:11 AM

Most definitely. Even two sticks with differing timing will do it.

Not now, but the next time you want to replace the memory, instead of buying two 8GB sticks, for 16 total, buy two more 4GB sticks, same manufacturer, same part number, instead. They run about the same price per set, but will radically improve memory performance by enabling bank interleave. Always fill all four slots, if possible.

Edited by davnel, 13 November 2013 - 04:19 AM.


#13 LoveRuSS

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Posted 15 November 2013 - 05:51 PM

Okay so been a few three days now or so, and no BSOD yet.

 

So i guess it's time to thank ya'll for the tremendous help.

Hope I never have to hear from you again x[

 

Russ



#14 LoveRuSS

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Posted 19 November 2013 - 08:24 AM

Okaay, so I'm back.

 

A week went by and my computer worked like a charm. But today on top of the fact that its raining cats and dogs outside, i got 2 bluescreens, again with BluescreenView blaming it on ntoskrnl...

 

So i attached the dump files

 

Could I just find and replace the ntoskrnl file or would this make no difference?

 

 

Russ

Attached Files



#15 Anshad Edavana

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Posted 19 November 2013 - 09:32 AM

 

 

Could I just find and replace the ntoskrnl file or would this make no difference?

 

"Noskrnl" is the Windows kernel file. It is normal for "BluescreenView" to blame the kernel if no third party drivers are found in the call stack. It could be either a third party driver, failing hardware part or even a malware causing the issues.

 

Can you reproduce the BSOD by doing some specific tasks.?.   






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