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Slow PC after installing Service Pack 3


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#1 samuel3

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Posted 12 November 2013 - 06:55 AM

Hi I receently installed windows service pack 3 after a restart and few days later my PC is now running slowly overall. I installed service pack 3 so I could use my skype again which had the Kernall32.dll error and prevented me using it.

 

From printing a picture to opening a program is slow. Too slow.

It was running fine before SP3 I had SP2

 

Windows XP

Home Edition

960Mb Ram


Edited by samuel3, 12 November 2013 - 07:06 AM.


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#2 hamluis

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Posted 12 November 2013 - 12:14 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 samuel3

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Posted 14 November 2013 - 07:31 AM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by HP_Owner (administrator) on 14-11-2013 at 12:27:05
Running from "C:\Documents and Settings\HP_Owner\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/12/2013 08:03:59 PM) (Source: Application Hang) (User: )
Description: Hanging application E_FARNGCE.EXE, version 7.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/12/2013 07:48:38 PM) (Source: Application Hang) (User: )
Description: Hanging application Skype.exe, version 6.9.0.106, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/12/2013 07:48:36 PM) (Source: Application Hang) (User: )
Description: Hanging application Skype.exe, version 6.9.0.106, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (11/13/2013 03:55:35 PM) (Source: Print) (User: NT AUTHORITY)
Description: The document Print your voucher | ASDA Price Guarantee owned by HP_Owner failed to print on printer Epson Stylus SX420W(Network). Data type: NT EMF 1.008. Size of the spool file in bytes: 7602176. Number of bytes printed: 5905189. Total number of pages in the document: 1. Number of pages printed: 2. Client machine: \\YOUR-D65BBC6695. Win32 error code returned by the print processor: Print your voucher | ASDA Price Guarantee0. Print your voucher | ASDA Price Guarantee1


Microsoft Office Sessions:
=========================
Error: (11/12/2013 08:03:59 PM) (Source: Application Hang)(User: )
Description: E_FARNGCE.EXE7.0.0.0hungapp0.0.0.000000000

Error: (11/12/2013 07:48:38 PM) (Source: Application Hang)(User: )
Description: Skype.exe6.9.0.106hungapp0.0.0.000000000

Error: (11/12/2013 07:48:36 PM) (Source: Application Hang)(User: )
Description: Skype.exe6.9.0.106hungapp0.0.0.000000000


=========================== Installed Programs ============================

ABBYY FineReader 9.0 Sprint (Version: 9.01.513.58212)
Adobe Acrobat - Reader 6.0.2 Update (Version: 6.0.2)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Reader 6.0.1 (Version: 006.000.001)
Agere Systems PCI Soft Modem
AiO_Scan (Version: 43.0.213.000)
AiOSoftware (Version: 43.0.213.000)
BufferChm (Version: 43.1.5.000)
CameraDrivers (Version: 3.1.0)
CCleaner (Version: 4.07)
Copy (Version: 43.1.5.000)
CreativeProjects (Version: 43.1.5.000)
CreativeProjectsTemplates (Version: 43.1.5.000)
CueTour (Version: 43.1.5.000)
Destinations (Version: 43.1.5.000)
Director (Version: 43.1.5.000)
DocProc (Version: 4.0.0.0)
DocumentViewer (Version: 43.0.213.000)
Easy Internet Sign-up (Version: FE UI-3.0.0.1236)
Epson Easy Photo Print 2 (Version: 2.2.0.0)
Epson Easy Photo Print Plug-in for PMB(Picture Motion Browser) (Version: 1.00.0000)
Epson Event Manager (Version: 2.40.0001)
EPSON Scan
EPSON SX420W Series Manual
EPSON SX420W Series Network Guide
EPSON SX420W Series Printer Uninstall
EpsonNet Print (Version: 2.4i)
EpsonNet Setup 3.2 (Version: 3.2a)
Fax (Version: 43.0.213.000)
Help and Support Additions
HP Deskjet Preloaded Printer Drivers (Version: 8.3.3.0)
HP Diagnostic Assistant (Version: 1.0.0.0)
HP Image Zone 4.2 (Version: 4.2)
HP Image Zone Plus 4.2 (Version: 4.2)
HP Photo & Imaging 3.5 - HP Devices (Version: 3.0)
HP PSC & OfficeJet 4.0
HP Software Update (Version: 2.0.39.20040212)
hpg2436 (Version: 3.5.0.0)
hpg3970 (Version: 3.5.0.0)
hpg4600 (Version: 3.5.0.0)
hpg5530 (Version: 3.5.0.0)
hpg8200 (Version: 3.5.0.0)
HPIZ402 (Version: 4.2.2.0)
HpSdpAppCoreApp (Version: 3.00.0000)
HPSystemDiagnostics (Version: 1.5.0.0)
InstantShare (Version: 4.0.0.40)
InterVideo WinDVD Creator 2 (Version: 2.0.14.343)
InterVideo WinDVD Player (Version: 5.0-B11.422)
iTunes (Version: 4.5.0.31)
Java 2 Runtime Environment, SE v1.4.2_03 (Version: 1.4.2_03)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
KBD
LightScribe  1.4.124.1 (Version: 1.4.124.1)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 25.0 (x86 en-US) (Version: 25.0)
Mozilla Maintenance Service (Version: 25.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 7 Essentials (Version: 7.02.3246)
neroxml (Version: 1.0.0)
OpenOffice.org 3.4.1 (Version: 3.41.9593)
PC-Doctor for Windows
PhotoGallery (Version: 43.1.5.000)
Photosmart 320,370,7400,8100,8400 Series (Version: 2.0)
PrintScreen (Version: 43.1.5.000)
PS2
PSPrinters06 (Version: 1.00.0000)
Python 2.2 combined Win32 extensions
Python 2.2.1 (Version: 2.2.1)
QFolder (Version: 1.00.0000)
QuickProjects (Version: 43.1.5.000)
QuickTime
Readme (Version: 43.0.213.000)
Scan (Version: 4.1.0.0)
SiS VGA Utilities
SkinsHP1 (Version: 43.1.5.000)
SkinsHP2 (Version: 5.35.0.043)
Skype Click to Call (Version: 6.13.13771)
Skype™ 6.9 (Version: 6.9.106)
Sonic RecordNow! (Version: 7.22)
TrayApp (Version: 43.1.5.000)
Trust 100K Series Webcam (Version: 1.0.4.15)
Unload (Version: 4.0.0)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VLC media player 1.1.11 (Version: 1.1.11)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 43.1.5.000)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format Runtime
Windows XP Service Pack 3 (Version: 20080414.031525)

========================= Memory info: ===================================

Percentage of memory in use: 70%
Total physical RAM: 959.48 MB
Available physical RAM: 280.87 MB
Total Pagefile: 2319.13 MB
Available Pagefile: 1758.51 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975.43 MB

========================= Partitions: =====================================

2 Drive c: (HP_PAVILION) (Fixed) (Total:69.87 GB) (Free:52.54 GB) NTFS
3 Drive d: (HP_RECOVERY) (Fixed) (Total:4.64 GB) (Free:0.88 GB) FAT32

========================= Users: ========================================

User accounts for \\YOUR-D65BBC6695

Administrator            ASPNET                   Guest                    
HelpAssistant            HP_Owner                 SUPPORT_388945a0         
SUPPORT_fddfa904         


**** End of log ****
 

 

http://speccy.piriform.com/results/73SJFJHGay2pl6IUajQGjC6


Edited by samuel3, 14 November 2013 - 07:41 AM.


#4 hamluis

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Posted 14 November 2013 - 10:37 AM

I would try uninstalling then reinstalling...all printer software.

 

Why are all critical updates installed...with a 3-day ftimeframe this month...when the Windows install dates to 22 Jan 2013?

 

Louis



#5 samuel3

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Posted 18 November 2013 - 05:24 PM

I have no idea Maybe it never had auto updates on.






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