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Internet is taking forever in any browser. Pretty sure it isn't the router.


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#1 InquisitaB

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Posted 11 November 2013 - 11:59 PM

The internet on my wife's computer is taking forever to load when using any browser (Firefox or Explorer) while my computer runs at a normal pace using the same router.  Some sites load quick while others take forever,  This is all the information I have on the situation.



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#2 noknojon

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Posted 12 November 2013 - 12:32 AM

Hello -

Are both computers a similar age r similar operating system ??

 

Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Full Directions Here

 

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

 

Please download TFC, or Temp File Cleaner by Old Timer
Usage Instructions:

  • Download TFC from the download link above and save the file on your desktop.
  • Close ALL running applications as TFC will terminate them before attempting to clean up the temporary files.
  • Double-click on the TFC icon.
  • When the program opens, click on the Start button.  TFC will terminate the Explorer process and all running applications and then begin the process of cleaning out all of your temp folders.
  • When done, press OK and reboot your computer and finish the cleanup.

 

Thank You -



#3 InquisitaB

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Posted 12 November 2013 - 11:19 AM

Yes. Computers are both HP Pavilions purchased within a year of each other. Both use Vista.  I am going to run TFC but for now here is the speccy snapshot as well as the results of Security Check.

 

http://speccy.piriform.com/results/5DzndoVquueVX8113N35r0P

 

 Results of screen317's Security Check version 0.99.77  
 Windows Vista Service Pack 1 x86 (UAC is enabled)  
 Out of date service pack!!
 Internet Explorer 7 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Disabled!  
Norton Internet Security   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 15  
 Java™ 6 Update 5  
 Java version out of Date!
 Adobe Flash Player 10 Flash Player out of Date!
 Adobe Flash Player     11.9.900.117  
 Adobe Reader 10.1.4 Adobe Reader out of Date!  
 Mozilla Firefox (25.0)
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe
 Windows Defender MSASCui.exe
 Windows Defender MSASCui.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 



#4 InquisitaB

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Posted 12 November 2013 - 11:35 AM

Here is the snapshot of my computer (not the problem computer).  I guess it's a bit more different than I originally thought.

 

http://speccy.piriform.com/results/qPpcCGszxcujCrqQpZitJCR



#5 InquisitaB

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Posted 12 November 2013 - 11:47 AM

Also, TFC was forced to be closed on the issue computer.  Thanks for your help by the way!



#6 quietman7

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Posted 12 November 2013 - 01:29 PM

noknojon is going to be unavailable for a few days and asked me to look in.
 

`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 15  
 Java™ 6 Update 5  
 Java version out of Date!
 Adobe Flash Player 10 Flash Player out of Date!
 Adobe Flash Player     11.9.900.117  
 Adobe Reader 10.1.4 Adobe Reader out of Date!

 
You need to update Flash Player to v11.9.900.152 dated 11/12/13
You need to update Adobe Reader to vXI (11.0.05)dated 10/08/13

 

Your Java is also out of date.

 

Using Java is an unnecessary security risk...especially using older versions which have vulnerabilities that malicious sites can use to exploit and infect your system.

Although, Java is commonly used in business environments and many VPN providers still use it, the average user does not need to install Java software.
- Why You don't need Java
- W3Techs usage statistics and market share data of Java on the web
- Java: should you remove it?

I recommend just uninstalling Java if you don't use it. How to Completely Remove Java Using JavaRa

As for TFC....reboot in safe mode and then try running it again.
 


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#7 quietman7

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Posted 12 November 2013 - 01:43 PM

A slow or hanging browser is a common complaint with various causes and possible solutions. If you're not finding evidence of malware infection, this issue could be related to having too many toolbars, add-ons/plug-ins, and browser extensions attached your browser which can contribute to poor performance, slow loading and other issues. Sometimes Add-ons cause browsers to quit unexpectedly or not perform properly especially, if it was poorly designed or was created for an earlier browser version. Incompatible browser extensions and add-ons can also impact system performance and cause compatibility issues such as application hangs (freezing). You can improve performance by disabling or removing those which are unnecessary or you do not recognize.

Many toolbars, add-ons/plug-ins, screensavers and browser extensions come bundled with other free third-party software (often without the knowledge or consent of the user). These can often be the source of various issues and problems to include Adware, browser hijacking which may change your home page and search engine, and user profile corruption.

Toolbars and add-ons install themselves in various areas of your operating system to include your browser and Windows Registry. Since some of their componets and behavior are determined to be harmful, anti-virus and anti-malware tools may detect and remove them as Potentially Unwanted Programs (PUPs).

Since installation sometimes occurs without your knowledge, folks are often left scratching their heads and asking "how did this get on my computer." Even if advised of a toolbar or Add-on, many folks do not know that it is optional and not necessary to install in order to operate the program. Some toolbars and Add-ons can be removed via Add/Remove Programs or the Programs and Features in Control Panel, so always check there first.

Alternatively, you can use a third-party utility like Revo Uninstaller Free or Portable and follow these instructions for using it. Revo will do a more thorough job of searching for and removing related registry entries, files and folders.

If the program is not listed in Add/Remove or Programs and Features, and there is no uninstaller in the program's folder, the next place to check is your browser Add-ons.


 

 


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#8 hamluis

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Posted 12 November 2013 - 06:02 PM

Here is the snapshot of my computer (not the problem computer).  I guess it's a bit more different than I originally thought.

 

http://speccy.piriform.com/results/qPpcCGszxcujCrqQpZitJCR

 

Let's focus on the problem computer, please :).

 

Data on a working system with no problems...is not likely to lead to anything useful in terms of assessing or overcoming the problems on a different system.  If you can provide the snapshot and other data requested...for the problem system...we can go forward.

 

Louis



#9 InquisitaB

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Posted 12 November 2013 - 09:35 PM

Sorry Louis.  Here is the snapshot and data on the problem computer.

 

http://speccy.piriform.com/results/5DzndoVquueVX8113N35r0P

 

 Results of screen317's Security Check version 0.99.77  
 Windows Vista Service Pack 1 x86 (UAC is enabled)  
 Out of date service pack!!
 Internet Explorer 7 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Disabled!  
Norton Internet Security   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 15  
 Java™ 6 Update 5  
 Java version out of Date!
 Adobe Flash Player 10 Flash Player out of Date!
 Adobe Flash Player     11.9.900.117  
 Adobe Reader 10.1.4 Adobe Reader out of Date!  
 Mozilla Firefox (25.0)
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe
 Windows Defender MSASCui.exe
 Windows Defender MSASCui.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 



#10 quietman7

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Posted 13 November 2013 - 08:54 AM

Several programs have been identified as out of date and need to be updated or removed. See Post #6 where I already explained this.

Did you attempt to run TFC in safe mode as I recommended?

After that follow the instructions I provided in Post #7 for the problem computer.
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