Am completely stumped on how to proceed further in attempting to load Bitdefender 2013 on an Acer laptop that shows absolutely no indication of any residual AVAST files anywhere on the computer other than in the Bitdefender installer itself. I've used Avast's uninstaller (which left all kinds of folders that showed up with doing a simple search via windows explorer for "avast". I've restarted the computer at strategic points, etc. NOTHING seems to work. And Bitdefender tech just keeps telling me to do the same thing over and over. I've sent them my data twice after using the bitdefendersupporttool, to no avail.
Would much appreciate any guidance or suggestions. REally love Bitdefender, and have already paid for the license. And they want to charge me as much as I paid for the licenses to get the advanced tech support to pursue the problem further!
Edited by hamluis, 12 November 2013 - 02:10 PM.
Moved from Win 7 to AV/AM Software - Hamluis.