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Not sure if its a virus or a corrupt file


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6 replies to this topic

#1 advertise78

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Posted 11 November 2013 - 07:29 PM

Hello,

I recently returned from overseas and it seems like I've got some cleaning up to do with my computers I left at home (on PC, one laptop).  I'll post data on my wife's laptop once I've addressed the PC.  I'm still trying to get all the symptoms from her.  The laptop almost certainly has a virus, but the PC may simply have a corrupt file.

 

There doesn't seem to be any symptoms with my PC other than my symantec virus definitions have not updated since July.  I try to update it, and the blue progress bar gets about halfway across when the prompter states "All of the Symantec products and components installed on your computer are up to date.  Remember to check for new updates frequently."

 

Any help on this matter would be greatly appreciated.  I'll post whatever logs you need me to, to proceed with this.

 

V/R

advertise78



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#2 noknojon

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Posted 11 November 2013 - 10:04 PM

my symantec virus definitions have not updated since July. 

Hello advertise78 -

Personally my first option in this case would be to Uninstall the program and Reinstall

 

If you can help me with versions (personal / commerce / school / etc) I can help better.

Also list the Operating System (XP / Win7 / or ?) and 32 or 64 bit system -

Thank You -



#3 advertise78

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Posted 12 November 2013 - 01:01 AM

It should be Semantec Endpoint Enterprise edition... I've had it for quite some time. 

 

The operating system is windows XP with server pack 3.  and its a 32 bit system.

 

I'm using firefox as a browser if it matters at all.

 

  I will try to uninstall and reinstall the program.

 

V/R

advertise78



#4 advertise78

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Posted 12 November 2013 - 01:20 AM

Aussie Addict,

 

No luck.  I uninstalled Semantec.  Reinstall looks like it worked, except it still won't update virus definitions.  Definitely worried about a rootkit about this point.

 

V/R

Advertise78



#5 noknojon

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Posted 12 November 2013 - 01:56 AM

Hi -

If you prefer, I would think the Experts may be better to handle this case -

 

Please follow the instructions in THIS PREP GUIDE starting at Step #6.

NOTE - If you cannot complete a step, skip it and continue.

 

Once the proper DDS logs are created, then make a NEW TOPIC and copy / paste the logs to =>
Virus, Trojan, Spyware, and Malware Removal Logs. area -

 

Thank You -



#6 advertise78

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Posted 12 November 2013 - 07:46 PM

Aussie Addict,

 

Thank you for the help.  I'll post as prompted.

 

V/R

advertise78



#7 quietman7

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Posted 13 November 2013 - 08:19 AM


Your log(s) is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck with your log.
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