Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Black screen upon startup after installing Windows updates ASAP.


  • Please log in to reply
9 replies to this topic

#1 marija_peg

marija_peg

  • Members
  • 128 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:45 AM

Posted 11 November 2013 - 04:53 PM

So I tried to tune up and clean my friend's laptop a couple of days ago. I removed some spyware with AdwCleaner, turned Windows updates on, installed CCleaner, MalwareBytes and Avast (she used an old version of AVG), every scan was fine.Today she called me to say that when she opened a second tab in Chrome, all of a sudden a few porn sites popped up. She ran Malwarebytes, there was nothing found. And just now she called me that after 61 updates were installed, there was the message "configuring windows" and then it restarted and she got a black screen. She tried to turn it on again,and the same thing, only a black screen. Can you help me, and please fast, since this is her father's working laptop and he needs it and I feel like I'm to blame :/


Edited by hamluis, 12 November 2013 - 04:28 PM.
Moved from Win 7 to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 David D

David D

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:11:45 PM

Posted 11 November 2013 - 05:54 PM

Turn off the computer and unplug everything from the computer except the power cable. Boot the computer and let it sit for about 20 minutes and then shut it back off. Plug everything back in and boot it. It should start working again.

 

I have had this happen to a couple computers at work and that is how I fixed it.

 

David



#3 marija_peg

marija_peg
  • Topic Starter

  • Members
  • 128 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:45 AM

Posted 12 November 2013 - 03:11 AM

I actually remembered this is how I once fixed a computer that wouldn't start at all!

So I tried to do it here again. I've unplugged the laptop, removed the battery and held the power button for 20 seconds, to drain the remaining energy (but I don't know why this would be a problem). Then I started it on adapter. It's working! Hope there will be no problems in the future... Thanks for your response!



#4 marija_peg

marija_peg
  • Topic Starter

  • Members
  • 128 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:45 AM

Posted 12 November 2013 - 03:14 AM

OK, now that it's on, the taskbar is not responding :(



#5 marija_peg

marija_peg
  • Topic Starter

  • Members
  • 128 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:45 AM

Posted 12 November 2013 - 03:28 AM

I checked the Windows updates and it says that it never installed any updates. When I go to the history of updates, there's nothing. When I go to installed updates, there's a list, and there are even the updates installed last night. Now I'm checking if there are any more updates.

It says that the Antivirus is off, while Avast is on.. I installed some more updates and after restart, there's no message from Security Center that the Antivirus is off, but the laptop is totally unresponsive. It turns on, but I can't do anything. I'm still waiting.


Edited by marija_peg, 12 November 2013 - 04:09 AM.


#6 marija_peg

marija_peg
  • Topic Starter

  • Members
  • 128 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:45 AM

Posted 12 November 2013 - 04:18 AM

OK, so after I clicked the start button and waited for 5 minutes, it finally popped up and I turned off the computer. Ater I turned it on again, all is good, it is responsive and working fine. Should I treat it as the problem is gone or should I tell my friend to send her laptop to an official repair service? Are there some tests I could run? I have the laptop for today, and then I have to give it back. Thank you.



#7 marija_peg

marija_peg
  • Topic Starter

  • Members
  • 128 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:45 AM

Posted 12 November 2013 - 04:32 AM

http://speccy.piriform.com/results/DVoxp8EkW16UzqtK0cwSGL8

 

here is the speccy info!

 

(Q: Maybe I should update some drivers?)

 

EDIT: upon seeing from the Speccy info that Defender is on, I turned it off.


Edited by marija_peg, 12 November 2013 - 04:33 AM.


#8 marija_peg

marija_peg
  • Topic Starter

  • Members
  • 128 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:45 AM

Posted 12 November 2013 - 05:10 AM

I'm now running a full MB scan and there is one detected item, I still don't know which one since it's still running.

But I remember that when I installed BS player, I got infected with a malware/spyware, which was weird because I downloaded it from the official BSplayer site and they guarantee it's secure. So I removed it with JRT and AdwCleaner, but I cannot remember the name od the thingy. I will wait for MB to finish and post what it found.



#9 marija_peg

marija_peg
  • Topic Starter

  • Members
  • 128 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:45 AM

Posted 12 November 2013 - 06:21 AM

MB found PUP.Optional.Movies.ToolBar.A, found in AdwCleaner Quarantine which was installed on the laptop before I got it, and I removed it with AdwCleaner so I don't understand why MB found it as a threat..

#10 David D

David D

  • Members
  • 23 posts
  • OFFLINE
  •  
  • Local time:11:45 PM

Posted 12 November 2013 - 11:36 PM

It does not surprise me that your computer was not running right after you rebooted it while it was doing updates. If it does not find the same updates to install again, I would not worry about it.

 

I assume that the toolbar that you removed was causing the pop ups, but lets do some scan to be sure.

 

Download and run rkill and copy and paste the log in your next reply. Do not reboot after the scan.

 

Then download and run TDSKiller. Click on Change Parameters and check the box Check for TDLFS File system and run it. Copy and paste the log.

 

Then do another full scan with MB and post the log.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users