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driver_irql_not_less_or_equal(netio.sys) error windows 8.1


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5 replies to this topic

#1 niharika.kaim

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Posted 11 November 2013 - 06:40 AM

I recently updated my windows 8 to windows 8.1. A few days after the use, the system restarts on its own with the error msg driver_irql_not_less_or_equal(netio.sys). I observed that it happens fews minutes after I launch bitstorrent. As long as I do not open the application the system seems to work fine.

 

Please help.



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#2 Anshad Edavana

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Posted 11 November 2013 - 07:12 AM

:welcome: to the forum mate.

 
Please follow the below steps.
 
:step1: Upload the actual crash dump files.
 
You will find the crash dump files inside C:\Windows\Minidump folder. To copy the dumps, disable "User Account Control" first. Otherwise you may receive a permission error. After disabling UAC, copy and zip most recent three or more dumps to a single file. Either attach the zip with next reply using "More reply options --> Attach files" or use a free file hosting site. 
 
 
:step2: System Information Report.
 
1. Open RUN dialogue by pressing Win key and R together.
 
2. Type Msinfo32.exe in it and press Enter key. System information tool will open.
 
3. Choose File --> Save and attach or upload the output file with the dumps.
 
:step3: Minitoolbox log.
 
"Minitoolbox" can list all the installed programs as well as event log errors in your system. Download "Minitoolbox" from the below link.
 
 
 Run the tool and only select the following tick boxes.
 
 
List last 10 Event viewer errors
List installed program
List users, partition and memory size
List Minidumps
 
Now click "Go" and post the output displayed in next reply.

Edited by Anshad Edavana, 11 November 2013 - 07:15 AM.


#3 cryptodan

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Posted 11 November 2013 - 07:21 AM

...

Edited by cryptodan, 11 November 2013 - 07:21 AM.


#4 niharika.kaim

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Posted 11 November 2013 - 08:57 AM

1. Uploaded the actual crash dump files.

 

http://www.mediafire.com/?x93cxv8f97q83

 

2. System Information Report

 

http://www.mediafire.com/?ze732sd71pxoj30

 

3. Minitoolbox log

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Niharika (administrator) on 11-11-2013 at 19:17:06
Running from "C:\Users\Niharika\Downloads"
Microsoft Windows 8.1 Single Language  (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/11/2013 05:05:03 PM) (Source: Perflib) (User: )
Description: ASP.NET_2.0.50727

Error: (11/11/2013 05:05:03 PM) (Source: Perflib) (User: )
Description: ASP.NET_2.0.507278

Error: (11/11/2013 04:23:44 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005

Error: (11/11/2013 02:40:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: FlashPlayerPlugin_11_9_900_117.exe, version: 11.9.900.117, time stamp: 0x5244d3b6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x733190df
Faulting process id: 0xb98
Faulting application start time: 0xFlashPlayerPlugin_11_9_900_117.exe0
Faulting application path: FlashPlayerPlugin_11_9_900_117.exe1
Faulting module path: FlashPlayerPlugin_11_9_900_117.exe2
Report Id: FlashPlayerPlugin_11_9_900_117.exe3
Faulting package full name: FlashPlayerPlugin_11_9_900_117.exe4
Faulting package-relative application ID: FlashPlayerPlugin_11_9_900_117.exe5

Error: (11/11/2013 02:40:11 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005

Error: (11/11/2013 02:40:10 PM) (Source: Application Error) (User: )
Description: Faulting application name: FlashPlayerPlugin_11_9_900_117.exe, version: 11.9.900.117, time stamp: 0x5244d3b6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc00001a5
Fault offset: 0x024a4fa0
Faulting process id: 0xb98
Faulting application start time: 0xFlashPlayerPlugin_11_9_900_117.exe0
Faulting application path: FlashPlayerPlugin_11_9_900_117.exe1
Faulting module path: FlashPlayerPlugin_11_9_900_117.exe2
Report Id: FlashPlayerPlugin_11_9_900_117.exe3
Faulting package full name: FlashPlayerPlugin_11_9_900_117.exe4
Faulting package-relative application ID: FlashPlayerPlugin_11_9_900_117.exe5

Error: (11/11/2013 02:38:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: FlashPlayerPlugin_11_9_900_117.exe, version: 11.9.900.117, time stamp: 0x5244d3b6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x733190df
Faulting process id: 0x1674
Faulting application start time: 0xFlashPlayerPlugin_11_9_900_117.exe0
Faulting application path: FlashPlayerPlugin_11_9_900_117.exe1
Faulting module path: FlashPlayerPlugin_11_9_900_117.exe2
Report Id: FlashPlayerPlugin_11_9_900_117.exe3
Faulting package full name: FlashPlayerPlugin_11_9_900_117.exe4
Faulting package-relative application ID: FlashPlayerPlugin_11_9_900_117.exe5

Error: (11/11/2013 02:38:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: FlashPlayerPlugin_11_9_900_117.exe, version: 11.9.900.117, time stamp: 0x5244d3b6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc00001a5
Fault offset: 0x012f4fa0
Faulting process id: 0x1674
Faulting application start time: 0xFlashPlayerPlugin_11_9_900_117.exe0
Faulting application path: FlashPlayerPlugin_11_9_900_117.exe1
Faulting module path: FlashPlayerPlugin_11_9_900_117.exe2
Report Id: FlashPlayerPlugin_11_9_900_117.exe3
Faulting package full name: FlashPlayerPlugin_11_9_900_117.exe4
Faulting package-relative application ID: FlashPlayerPlugin_11_9_900_117.exe5

Error: (11/11/2013 02:30:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: FlashPlayerPlugin_11_9_900_117.exe, version: 11.9.900.117, time stamp: 0x5244d3b6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x733190df
Faulting process id: 0x1554
Faulting application start time: 0xFlashPlayerPlugin_11_9_900_117.exe0
Faulting application path: FlashPlayerPlugin_11_9_900_117.exe1
Faulting module path: FlashPlayerPlugin_11_9_900_117.exe2
Report Id: FlashPlayerPlugin_11_9_900_117.exe3
Faulting package full name: FlashPlayerPlugin_11_9_900_117.exe4
Faulting package-relative application ID: FlashPlayerPlugin_11_9_900_117.exe5

Error: (11/11/2013 02:30:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: FlashPlayerPlugin_11_9_900_117.exe, version: 11.9.900.117, time stamp: 0x5244d3b6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc00001a5
Fault offset: 0x006f4fa0
Faulting process id: 0x1554
Faulting application start time: 0xFlashPlayerPlugin_11_9_900_117.exe0
Faulting application path: FlashPlayerPlugin_11_9_900_117.exe1
Faulting module path: FlashPlayerPlugin_11_9_900_117.exe2
Report Id: FlashPlayerPlugin_11_9_900_117.exe3
Faulting package full name: FlashPlayerPlugin_11_9_900_117.exe4
Faulting package-relative application ID: FlashPlayerPlugin_11_9_900_117.exe5


System errors:
=============
Error: (11/11/2013 07:04:57 PM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR3.

Error: (11/11/2013 06:54:34 PM) (Source: disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.

Error: (11/11/2013 03:28:17 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (11/11/2013 03:19:49 PM) (Source: Service Control Manager) (User: )
Description: The Photon Plus. OUC service failed to start due to the following error:
%%1053

Error: (11/11/2013 03:19:49 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Photon Plus. OUC service to connect.

Error: (11/11/2013 03:19:38 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000028, 0x0000000000000002, 0x0000000000000000, 0xfffff80000d7a43f)C:\WINDOWS\MEMORY.DMP111113-21390-01

Error: (11/11/2013 03:19:05 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:08:42 PM on ?11/?11/?2013 was unexpected.

Error: (11/11/2013 02:49:55 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (11/11/2013 02:44:11 PM) (Source: Service Control Manager) (User: )
Description: The Photon Plus. OUC service failed to start due to the following error:
%%1053

Error: (11/11/2013 02:44:11 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Photon Plus. OUC service to connect.


Microsoft Office Sessions:
=========================
Error: (11/11/2013 05:05:03 PM) (Source: Perflib)(User: )
Description: ASP.NET_2.0.50727

Error: (11/11/2013 05:05:03 PM) (Source: Perflib)(User: )
Description: ASP.NET_2.0.507278

Error: (11/11/2013 04:23:44 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005

Error: (11/11/2013 02:40:13 PM) (Source: Application Error)(User: )
Description: FlashPlayerPlugin_11_9_900_117.exe11.9.900.1175244d3b6unknown0.0.0.000000000c0000005733190dfb9801cedebdd29df470C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_117.exeunknown120f914c-4ab1-11e3-be9c-8434978bd675

Error: (11/11/2013 02:40:11 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005

Error: (11/11/2013 02:40:10 PM) (Source: Application Error)(User: )
Description: FlashPlayerPlugin_11_9_900_117.exe11.9.900.1175244d3b6unknown0.0.0.000000000c00001a5024a4fa0b9801cedebdd29df470C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_117.exeunknown108156f4-4ab1-11e3-be9c-8434978bd675

Error: (11/11/2013 02:38:49 PM) (Source: Application Error)(User: )
Description: FlashPlayerPlugin_11_9_900_117.exe11.9.900.1175244d3b6unknown0.0.0.000000000c0000005733190df167401cedebda133e2c4C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_117.exeunknowne04ef809-4ab0-11e3-be9c-8434978bd675

Error: (11/11/2013 02:38:47 PM) (Source: Application Error)(User: )
Description: FlashPlayerPlugin_11_9_900_117.exe11.9.900.1175244d3b6unknown0.0.0.000000000c00001a5012f4fa0167401cedebda133e2c4C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_117.exeunknowndf205ec2-4ab0-11e3-be9c-8434978bd675

Error: (11/11/2013 02:30:11 PM) (Source: Application Error)(User: )
Description: FlashPlayerPlugin_11_9_900_117.exe11.9.900.1175244d3b6unknown0.0.0.000000000c0000005733190df155401cedebc6a09e5edC:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_117.exeunknownab979390-4aaf-11e3-be9c-8434978bd675

Error: (11/11/2013 02:30:05 PM) (Source: Application Error)(User: )
Description: FlashPlayerPlugin_11_9_900_117.exe11.9.900.1175244d3b6unknown0.0.0.000000000c00001a5006f4fa0155401cedebc6a09e5edC:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_117.exeunknowna7eef85e-4aaf-11e3-be9c-8434978bd675


CodeIntegrity Errors:
===================================
  Date: 2013-11-11 15:18:58.067
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\rtbth.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-11 14:43:33.993
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\rtbth.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-11 14:25:52.166
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\rtbth.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-11 13:57:39.402
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\rtbth.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-11 13:15:15.140
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\rtbth.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-11 13:02:04.600
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\rtbth.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-11 12:14:47.436
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\rtbth.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-11 12:11:30.323
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\rtbth.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-10 23:21:05.508
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\rtbth.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-10-11 17:37:17.671
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\EEL64A.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

4 Elements II (Version: 2.2.0.98)
7 Wonders II (Version: 2.2.0.98)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Adobe Shockwave Player 11.6 (Version: 11.6.5.635)
Aloha TriPeaks (Version: 2.2.0.98)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Bejeweled 3 (Version: 2.2.0.98)
BitTorrent (Version: 7.8.1.30016)
Bonjour (Version: 3.0.0.10)
Build-a-lot 4 - Power Source (Version: 2.2.0.98)
Chuzzle Deluxe (Version: 2.2.0.95)
Cradle of Rome 2 (Version: 2.2.0.98)
Crazy Chicken Soccer (Version: 2.2.0.98)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2013 (KB2760587) 64-Bit Edition
Energy Star (Version: 1.0.8)
Farm Frenzy (Version: 2.2.0.98)
Final Drive Fury (Version: 2.2.0.95)
FlatOut 2 (Version: 2.2.0.98)
GeForce Experience NvStream Client Components (Version: 0.1.87)
Governor of Poker 2 Premium Edition (Version: 2.2.0.95)
Hewlett-Packard ACLM.NET v1.2.0.0 (Version: 1.00.0000)
Hoyle Card Games (Version: 2.2.0.95)
HP 3D DriveGuard (Version: 4.2.9.1)
HP CoolSense (Version: 2.10.62)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Documentation (Version: 1.1.0.0)
HP Games (Version: 1.0.3.0)
HP Postscript Converter (Version: 3.1.3554)
HP Quick Launch (Version: 3.0.6)
HP Recovery Manager (Version: 7.00)
HP Registration Service (Version: 1.0.5976.4186)
HP Software Framework (Version: 4.6.10.1)
HP Support Assistant (Version: 7.0.32.44)
HP Utility Center (Version: 1.0.7)
HP Wireless Button Driver (Version: 1.1.2.1)
IDT Audio (Version: 1.0.6425.0)
Intel® Management Engine Components (Version: 8.1.30.1349)
Intel® Processor Graphics (Version: 9.17.10.2932)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® Trusted Connect Service Client (Version: 1.27.757.1)
iTunes (Version: 11.1.3.8)
Jewel Match 3 (Version: 2.2.0.98)
John Deere Drive Green (Version: 2.2.0.95)
Letters from Nowhere 2 (Version: 2.2.0.97)
Luxor Evolved (Version: 2.2.0.98)
Mahjongg Dimensions Deluxe: Tiles in Time (Version: 2.2.0.98)
Microsoft Access MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft DCF MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Excel MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Groove MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Lync MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office 32-bit Components 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Professional Plus 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4420.1017)
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4420.1017)
Microsoft Office Shared 32-bit MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4420.1017)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Word MUI (English) 2013 (Version: 15.0.4420.1017)
Mozilla Firefox 25.0 (x86 en-US) (Version: 25.0)
Mozilla Maintenance Service (Version: 25.0)
Mozilla Thunderbird 24.1.0 (x86 en-US) (Version: 24.1.0)
MSVCRT (Version: 15.4.2862.0708)
NVIDIA Control Panel 327.23 (Version: 327.23)
NVIDIA GeForce Experience 1.6.1 (Version: 1.6.1)
NVIDIA Graphics Driver 327.23 (Version: 327.23)
NVIDIA Install Application (Version: 2.1002.133.889)
NVIDIA Optimus 8.3.14 (Version: 8.3.14)
NVIDIA PhysX (Version: 9.13.0725)
NVIDIA PhysX System Software 9.13.0725 (Version: 9.13.0725)
NVIDIA Update 8.3.14 (Version: 8.3.14)
NVIDIA Update Components (Version: 8.3.14)
NVIDIA Virtual Audio 1.2.5 (Version: 1.2.5)
Outils de vérification linguistique 2013 de Microsoft Office - Français (Version: 15.0.4420.1017)
Peggle Nights (Version: 2.2.0.98)
Penguins! (Version: 2.2.0.98)
Photon Plus (Version: 21.005.22.23.628)
Picasa 3 (Version: 3.9)
Polar Bowler (Version: 2.2.0.97)
Polar Golfer (Version: 2.2.0.98)
Quick Heal AntiVirus Pro (Version: 15.00)
Ralink Bluetooth Stack64 (Version: 9.0.725.0)
Ralink RT3290 802.11bgn Wi-Fi Adapter (Version: 5.0.2.0)
Realtek Ethernet Controller Driver (Version: 8.3.730.2012)
Realtek PCIE Card Reader (Version: 6.2.8400.29029)
Roads of Rome 3 (Version: 2.2.0.98)
SHIELD Streaming (Version: 1.05.28)
Sony PC Companion 2.10.181 (Version: 2.10.181)
Speccy (Version: 1.23)
SUPERAntiSpyware (Version: 5.6.1032)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 16.6.1.3)
The Treasures of Mystery Island: The Ghost Ship (Version: 2.2.0.98)
Trinklit Supreme (Version: 2.2.0.98)
Update for Microsoft Access 2013 (KB2768008) 64-Bit Edition
Update for Microsoft InfoPath 2013 (KB2752078) 64-Bit Edition
Update for Microsoft Lync 2013 (KB2817621) 64-Bit Edition
Update for Microsoft Office 2013 (KB2726954) 64-Bit Edition
Update for Microsoft Office 2013 (KB2726996) 64-Bit Edition
Update for Microsoft Office 2013 (KB2737954) 64-Bit Edition
Update for Microsoft Office 2013 (KB2738038) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760224) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760242) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760257) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760267) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760539) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760553) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760610) 64-Bit Edition
Update for Microsoft Office 2013 (KB2767845) 64-Bit Edition
Update for Microsoft Office 2013 (KB2768016) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817309) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817311) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817314) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817316) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817490) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817493) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817626) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817640) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827225) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827228) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827230) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827235) 64-Bit Edition
Update for Microsoft OneNote 2013 (KB2810016) 64-Bit Edition
Update for Microsoft Outlook 2013 (KB2825632) 64-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2726947) 64-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2817625) 64-Bit Edition
Update for Microsoft Project 2013 (KB2767859) 64-Bit Edition
Update for Microsoft Publisher 2013 (KB2752097) 64-Bit Edition
Update for Microsoft SkyDrive Pro (KB2825633) 64-Bit Edition
Update for Microsoft Visio 2013 (KB2752018) 64-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2768338) 64-Bit Edition
Update for Microsoft Word 2013 (KB2817631) 64-Bit Edition
Update for Microsoft Word 2013 (KB2827218) 64-Bit Edition
Update Installer for WildTangent Games App
VLC media player 2.0.8 (Version: 2.0.8)
WildTangent Games (Version: 1.0.3.0)
WildTangent Games App (Version: 4.0.9.6)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR 5.00 (64-bit) (Version: 5.00.0)
Zuma's Revenge (Version: 2.2.0.98)

========================= Memory info: ===================================

Percentage of memory in use: 47%
Total physical RAM: 3986.27 MB
Available physical RAM: 2086.09 MB
Total Pagefile: 8082.27 MB
Available Pagefile: 5881.8 MB
Total Virtual: 4095.88 MB
Available Virtual: 3963.3 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:220.02 GB) (Free:120.44 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:25.36 GB) (Free:2.97 GB) NTFS
3 Drive e: (New Volume) (Fixed) (Total:219.26 GB) (Free:129.17 GB) NTFS

========================= Users: ========================================

User accounts for \\NIHARIKA

Administrator            Guest                    Niharika                 
UpdatusUser              

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



#5 Anshad Edavana

Anshad Edavana

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Posted 11 November 2013 - 10:45 AM

Hi

 

BSOD which blames NETIO.SYS while downloading torrents is mainly caused by either one of the below reasons.

 

  • Outdated Network interface driver.
  • Third party firewall programs.
  • Network monitoring programs like "Networx" , "Netlimitter" etc.
  • Clash between IPv6 and IPv4 caused by "Microsoft Teredo Tunneling adapter".

 

Please try the below steps.

 

:step1:  Update LAN driver.

 

First uninstall Realtek Ethernet Controller Driver (Version: 8.3.730.2012) ​from "Control Panel --> Programs" and reboot the system. Now download and install  Win8 and Win8.1 Auto Installation Program version 8.020 from the below link.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

 

Wireless seems to be up to dated.

 

:step2: Uninstall "Quick Heal antivirus" as a test.

 

"Quick heal" firewall driver can be seen in the raw call stack of the thread which crashed.

ffffd000`2482a680  ffffe000`12583c10
ffffd000`2482a688  fffff800`016e0704Unable to load image \SystemRoot\system32\DRIVERS\wsnf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for wsnf.sys
*** ERROR: Module load completed but symbols could not be loaded for wsnf.sys
 wsnf+0xb704

http://www.carrona.org/drivers/driver.php?id=wsnf.sys

 

Download and run official uninstall tool and follow on screen instructions to remove the antivirus - http://bitcast-b.bitgravity.com/quickheal/tools/2013/64/avremove.exe

 

If it is not the root cause, you can download and install the latest version from the official site. Report how the system works in next reply. 

 

Edit :

 

Download link corrected.


Edited by Anshad Edavana, 11 November 2013 - 12:48 PM.


#6 Anshad Edavana

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Posted 11 November 2013 - 12:48 PM

Hi

 

I made a mistake in my previous post. You should download and install Win8 and Win8.1 Auto Installation Program version 8.020 from the Realtek site. 






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