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10 replies to this topic

#1 Nitzah

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Posted 11 November 2013 - 03:30 AM

Hello,

I have unwanted pop ups appearing in Chrome and IE, but not Firefox. Have tried different antiviruses and malware removal tools, but they are still appearing.

 

Attached are the logs after using DDS tool.

 

Many thanks in advance for your help :)

 

Nitzah

Attached Files

  • Attached File  dds.txt   17.53KB   0 downloads

Edited by Nitzah, 11 November 2013 - 05:26 AM.


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#2 TB-Psychotic

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Posted 11 November 2013 - 03:32 AM

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 

 

Delete junk with adwCleaner


Please download AdwCleaner to your desktop.


  • Run adwcleaner.exe
  • Hit Scan and wait for the scan to finish.
  • Confirm the message but don´t uncheck anything.
  • Hit Clean
  • When the run is finished, it will open up a text file
  • Please post its contents within your next reply
  • You´ll find the log file at C:\AdwCleaner[S1].txt also

 

 

 

Delete junk with JRT

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#3 Nitzah

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Posted 11 November 2013 - 03:48 AM

Hi Marius,

 

Many thanks for your quick reply and help. Here are the logs.

 

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

# AdwCleaner v3.012 - Report created 11/11/2013 at 09:37:25
# Updated 11/11/2013 by Xplode
# Operating System : Windows 7 Ultimate  (32 bits)
# Username : Sabrinalovesjarle - SABRINALOVESJAR
# Running from : C:\Users\Sabrinalovesjarle\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\blekko toolbars
Folder Deleted : C:\ProgramData\boost_interprocess
Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AppGraffiti
Folder Deleted : C:\Program Files\AppGraffiti
Folder Deleted : C:\Program Files\LinkSwift
Folder Deleted : C:\Program Files\Vuze
Folder Deleted : C:\Users\Sabrinalovesjarle\AppData\LocalLow\AppGraffiti
Folder Deleted : C:\Users\Sabrinalovesjarle\AppData\Roaming\OpenCandy
File Deleted : C:\END

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppGraffiti.AppGraffitiJS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskPIP_FF__RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskPIP_FF__RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_pdfmerge_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_pdfmerge_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{323420B6-65E5-4657-8106-A27392D4D4AA}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6F6A5334-78E9-4D9B-8182-8B41EA8C39EF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC99A798-FD3D-4AB4-969E-6071612524F9}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{022C9F90-2E96-47D6-A971-107650154563}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{DB02BC6B-B0F0-4074-99E6-884B70FCB6AE}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{323420B6-65E5-4657-8106-A27392D4D4AA}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6F6A5334-78E9-4D9B-8182-8B41EA8C39EF}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{323420B6-65E5-4657-8106-A27392D4D4AA}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6F6A5334-78E9-4D9B-8182-8B41EA8C39EF}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{CC99A798-FD3D-4AB4-969E-6071612524F9}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{323420B6-65E5-4657-8106-A27392D4D4AA}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{6F6A5334-78E9-4D9B-8182-8B41EA8C39EF}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\APN PIP
Key Deleted : HKCU\Software\AppGraffiti
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\CToolbar
Key Deleted : HKCU\Software\LinkSwift
Key Deleted : HKCU\Software\PIP
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKLM\Software\AppGraffiti
Key Deleted : HKLM\Software\CToolbar
Key Deleted : HKLM\Software\PIP
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6F6A5334-78E9-4D9B-8182-8B41EA8C39EF}_is1
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\LinkSwift
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Toolbar Cleaner
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.7600.16385


-\\ Mozilla Firefox v25.0 (en-US)

[ File : C:\Users\Sabrinalovesjarle\AppData\Roaming\Mozilla\Firefox\Profiles\ag47uwce.default\prefs.js ]


*************************

AdwCleaner[R0].txt - [4349 octets] - [11/11/2013 09:36:21]
AdwCleaner[S0].txt - [4382 octets] - [11/11/2013 09:37:25]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4442 octets] ##########
 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Ultimate x86
Ran by Sabrinalovesjarle on 11/11/2013 at  9:44:23.91
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\boost_interprocess"



~~~ FireFox

Emptied folder: C:\Users\Sabrinalovesjarle\AppData\Roaming\mozilla\firefox\profiles\ag47uwce.default\minidumps [794 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 11/11/2013 at  9:47:21.49
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#4 TB-Psychotic

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Posted 11 November 2013 - 03:49 AM

Scan with ESET Online Scan

Please go to here to run the online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#5 Nitzah

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Posted 11 November 2013 - 05:19 AM

Here it is:

 

C:\AdwCleaner\Quarantine\C\Program Files\LinkSwift\LinkSwiftBHO.dll.vir    a variant of Win32/BrowseFox.F application
C:\AdwCleaner\Quarantine\C\Program Files\LinkSwift\LinkSwiftUninstall.exe.vir    Win32/BrowseFox.C application
C:\AdwCleaner\Quarantine\C\Program Files\LinkSwift\updateLinkSwift.exe.vir    a variant of MSIL/BrowseFox.A application
C:\AdwCleaner\Quarantine\C\Program Files\Vuze\.install4j\i4j_extf_20_5p83tu.exe.vir    Win32/Somoto.F application
C:\AdwCleaner\Quarantine\C\Program Files\Vuze\.install4j\i4j_extf_32_5p83tu.dll.vir    a variant of Win32/Bunndle application
C:\AdwCleaner\Quarantine\C\Users\Sabrinalovesjarle\AppData\Roaming\OpenCandy\0A75BBDDCD964B36883A2069C04E52E1\LatestDLMgr.exe.vir    a variant of Win32/OpenCandy.A application
C:\Program Files\pandasecuritytb\dtUser.exe    a variant of Win32/Toolbar.Visicom.C application
C:\Program Files\pandasecuritytb\pandasecurityDx.dll    a variant of Win32/Toolbar.Visicom.B application
C:\Program Files\pandasecuritytb\pandasecuritytb.dll    a variant of Win32/Toolbar.Visicom.A application
 



#6 TB-Psychotic

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Posted 11 November 2013 - 05:23 AM

Please delete C:\Program Files\pandasecuritytb.

 

SecurityCheck

Please download SecurityCheck: LINK1 LINK2

  • Save it to your desktop, start it and follow the instructions in the window.
  • After the scan finished the (checkup.txt) will open. Copy its content to your thread.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#7 Nitzah

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Posted 11 November 2013 - 05:32 AM

 Results of screen317's Security Check version 0.99.76  
 Windows 7  x86 (UAC is enabled)  
 Out of date service pack!!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
F-Secure Anti-Virus for Workstations 9.00   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 F-Secure Anti-Virus for Workstations - Virus & Spy Protection
 CCleaner     
 Java 7 Update 45  
 Adobe Flash Player     11.9.900.117  
 Adobe Reader XI  
 Mozilla Firefox (25.0)
````````Process Check: objlist.exe by Laurent````````  
 F-Secure Anti-Virus fsgk32st.exe  
 F-Secure Anti-Virus FSGK32.EXE  
 F-Secure Anti-Virus fssm32.exe  
 F-Secure Anti-Virus fsav32.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 6%
````````````````````End of Log``````````````````````

 



#8 TB-Psychotic

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Posted 11 November 2013 - 05:32 AM

Your system is clean now! :)

 

 

Windows 7 out of date

Your Microsoft Windows installation is out of date. Microsoft continually releases security and stability updates for its supported operating systems and you should always apply these to help keep your PC secure. Out-of-date Windows installations represent a risk to your system and are also a conduit for the spread of malware. You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP1) can be obtained directly from Microsoft here.

 

 

 

Uninstall our tools using delfix

Please follow these steps in order:

  • In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
  • In the case we used Combofix. Deactivate your antivirus software once more, then rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
  • In any case please download delfix to your desktop.
    • Close all other programms and start delfix.
    • Please check all the boxes and run the tool.
    • delfix will now delete all found traces of our removal process
  • If there is still something left please delete it manualy.

 

 

 

How to protect yourself

  • System Updates
    Beeing up to date is very important. Please be sure to activate automatic updates in your control panel.
    Windows XP | Windows Vista |
    Windows 7 | windows 8
  • Protection
    What you need is one (not more) good virus scanner with backgroud protection. Additionally I recommend a special malwarescanner that you run from time to time.
    Personally I am using the avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer you good protection for free use. But please remember: You get only the full protection if you use the payed versions of your security software.
  • Up to date Software
    Stay up to date with all the programs you use. Some of those really have to have an eye on are: your browser(s) including add-ons and plug-ins, Java, Flash Player, your virus scanner, and basically every software you use often. These link may help you to check:
  • Backups
    There are chances for an emergency every day. So be prepared. Back up your data on a regular basis. If you burn it to DVDs from time to time, use a cloud-drive or a professional network backup system is your choice.
  • Brains
    It's no joke! You really need one of those things. :) It is very important not just to click anywhere it is colored or flashing while you surfing on the web. Do not click an OK button on any popping window without reading what it says. While installing software always choose the custom mode, read what those windows says and uncheck adware that will be installed along the software you want.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#9 Nitzah

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Posted 11 November 2013 - 05:52 AM

Marius, thanks a lot for your help, worked brilliantly and very fast. :)



#10 TB-Psychotic

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Posted 11 November 2013 - 06:04 AM

You´re welcome! :)


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#11 TB-Psychotic

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Posted 11 November 2013 - 06:04 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)




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